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    Adara Surgical Institute

    Adara Surgical Institute

    4.5(30 reviews)
    0.9 mi

    Spoke with Liz who was very gracious and all is well! I appreciate her follow up and consideration.read more

    What happened today was absolutely horrendous. Dr. Dhaliwal seemed very nice and knowledgeable, but…read morethe ethics of their staff are questionable. Apart from repeated attempts to get my prior authorization started, causing delays in getting my braces in, I was given absolutely false information today. I called today and was told that my prior authorization "had gone directly to the board when submitted", I said that I thought it was strange considering I had received immediate approval from a different doctor, and was told "that happens". I then asked plainly, "So you have submitted it?", and was told yes without hesitation. I then called my insurance, who couldn't see anything submitted, then while we were talking the insurance representative said, "Wait, it looks like it was just freshly submitted, like within the last minute".  Whether that was negligence or willful misconduct I decided to call and give them one more chance. After telling their office manager the story I was met with the response, "Well she would never do that", followed by defensiveness and excuses. The fact that the first words were not an apology or even a neutral response makes me question this entire practice. This should have never happened in any sort of medical office when dealing with anyone, but to have two negative experiences makes me think this is a cultural problem.

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    Adara Surgical Institute
    Adara Surgical Institute
    Adara Surgical Institute

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    Hardeep Dhaliwal, MD, DMD - Private Pre-op and Recovery Area

    Hardeep Dhaliwal, MD, DMD

    4.6(7 reviews)
    0.9 mi
    $$$

    Accompanied my partner to a consultation. Checked in and got a useful packet with great information…read morefor those receiving surgical care. My partner went in only for consultation and has dental procedure trauma. I was there for support, if needed. In the packet they include detailed pre/post op instructions, and opioid handouts. If someone is coming in only for a consultation is it truly necessary to receive those immediately upon checking in? It can great unnecessary anxiety and panic. On top of the team being 30 mins late, pop music blasting, and my partners worst fear in a packet on her lap. I had to say something. Front desk is kind, but when asked about the packet, and the wait.. they stared with glossed over eyes and cold tone. To be fair, not their fault... Please be mindful, not every patient is the same. Some have anxiety/trauma and your set-up is not conducive to that. Consider reviewing the check-in docs maybe? I'd just recommend providing those documents during the appointment itself! Thanks for listening!

    The first night I did experience quite a bit of bleeding but the rolled gauze, ice pack and meds…read morewere helpful. Your staff was very friendly, helpful and knowledgeable (some do's and don'ts). The surgery site was clean and comfortable. The hammering was louder than expected. Thanks for letting me know what the drilling was for. I'm happy it's all over and on the road to recovery. The second day my tongue seems to wonder over the stiches and hopefully doing no harm. I'll call in a week and report my progress. Thanks Don Hurter

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    Hardeep Dhaliwal, MD, DMD - Private Family Waiting Area

    Private Family Waiting Area

    Hardeep Dhaliwal, MD, DMD
    Hardeep Dhaliwal, MD, DMD - Board Certifications

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    Board Certifications

    Angie Song, MD - earnosethroat - Updated July 2026

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