Do you like to watch paint dry? Do you enjoy mindless paperwork? Do you enjoy standing in lines? If…read moreso, this is your place! The bureaucrats working there enjoy chit chatting all day long while people wait in line outside. They have no urgency. They need to stop chit chatting with everyone and get the line through faster. Absolutely infuriating how backwards the NC DMV system is.

I went to this facility a couple of years ago to get the titles a couple of vehicles changed over…read moreto my name. My husband passed away and the titles were in his name. Everything went so smoothly. I came back to get a couple of trailers put into my name. The person who is in charge of doing the title work refused to help me telling me that I had the wrong paperwork. I came back with another form to see if that would work and she informed me that it wouldn't. I explained to her that it worked for the boat at fish and wildlife and it worked for both of my vehicles. She informed me that there were different rules in place and that she couldn't help me. I finally decided to go to another dmv and...guess what...I had the right paperwork. I would normally not leave a negative review about anyone but she could've cost me money because of her lack of knowledge. The job she has is way too important for her to not know how to do it.

12/12/23: I've been procrastinating on getting my son an ID, but today was the day I finally got it…read moredone. I chose Wendell hoping it wouldn't be as packed as the DMV's in Raleigh & I'm soooo glad that I was right. We arrived around 4 pm as walk-ins. It's located in a small shopping strip. It's super small but very quick. We got there and there were 3 customers ahead of us. We were quickly checked in & given a number. Within 2 minutes, Mrs. Johnson called us to her window. She was very nice and efficient in handling our request. I brought a million documents to verify his identity, etc. but she didn't need them. We were in and out of there within 10 minutes. I was very glad that I finally got this done & I will go there again if I ever need my license renewed, etc. Check their website before going to make sure they can handle whatever you need. Not all offices handle all things DMV. I highly recommend this location.

I don't understand the new process. As a retired Leo it just makes no sense. There's a line wrapped…read morearound the door, one of the only states where you have to make an appointment just to go to the dmv. With everything you have to go through to get a passport this should hold a little more weight than it does. You literally have to verify social , take a photo , mail your birth certificate to the federal government and then they send you a passport. Why is this federal identification that allows me to enter other countries and come back to my own country not sufficient to get a state drivers license or permit on its on It makes absolutely Zero sense. While the staff were nice especially the woman who helped my son the experience is always horrible. The State needs to step up and help as opposed to leaving this sector private. 2-3 months for a simple appointment at the dmv is ridiculous. Hire more people , build more locations !!! Catch up with the demand or stop building more homes. Get it together wake county and NC Thank you to the staff for being kind

Arrived arount 9:30 AM. No waiting. Cheerfully greeted, prompt completion of requirements…read more(License renewal) and on my way. I have two suggestions: Signs on Atlantic Ave and Spring Forest Rd to publicize location. Thel Office is not visible from the street and I spent more time cirling the blocks than I di in renewing the llicense. Paint the NCDMV Logo on the building black or contrasting color. Present identification is challenging to verify.

West Raleigh Avent Ferry Road DMV. Constant busy signals never a human on the phone for two days…read morestraight. Taxpayers deserve better customer service.

The Shotwell Garner branch has the worst, most rudest staff I have ever had to deal with! They are…read moreincompetent, slow, and ignorant. If they actually had customer service I could have been done in there in 15 minutes, instead it took close to an hour. Complete idiots!

When contracting a state service that is customer based, the contractor's bid MUST include enough…read moreexaminers to provide excellent customer service. There is no excuse for customers being unable to make appointments to obtain a 1st time license including a road test, nor a lobby full of citizens in need of simple renewals and being turned away. Someone didn't think through this clearly when writing the specs for bids for Driver License Services. Low bid shouldn't always be awarded contract when adequate staff is sorely lacking.

After reading all the reviews, I was pretty anxious about going to the DMV. I had made an appt for…read moreSept but canceled after seeing so many people say that they were made to wait outside in the heat. I rescheduled for 730am Nov 1st and it was freezing outside, but I had a very good experience overall. A couple tips I wanted to share that I haven't yet seen on the reviews. If you have an appointment, go inside right away and check in with the desk so you can get a number. I arrived at 7:15 and was told by one employee to simply have a seat and I'd be called at my appt time. My appt time came and went and over a dozen walkins were brought in during that time. At 7:35, I checked in at the desk and was told that I should've done that already as soon as I arrived. My paperwork was verified and I was given a ticket. I received a text with my ticket number as well. I was prepared to wait forever since I hadn't checked in immediately. Thankfully, my number was called almost immediately at 7:40. The clerk was very pleasant and friendly. I was out by 8 with my new drivers license, less than an hour after arrival. I can't stress this enough, but it really pays to be friendly and polite. I smiled at everyone and they were all courteous in return. If you don't speak English, please make sure you know what you need because the employees only speak English and had a tough time understanding those who did not. A translator will not be provided. My last warning: the employees were extremely communicative and gave updates every few minutes. They told us all that the kids were out of school today so many of them wanted to take their road test and the wait would be 3-5 hours. You must make an appointment if you don't want to wait forever. They also told us that if we got tired or cranky that we should just leave. Parents were also asked to wait in their cars and not inside with their teen in order to allow more chairs for other patrons. I moved from out of state and already had a RealID so I brought my SS card, drivers license, water bill, electric bill, and car insurance verification. These were all required and worked out for me. I took the vision test and there were 20 road signs on the test that I had to read out. The first 16 are normal signs but the last 4 are completely blank and you just have to recognize the shape, which is really confusing. Some are obvious like a stop sign, but I didn't recognize the shape of a "no passing zone" sign. It was the only one I missed so not a big deal but just a heads up. Study the signs while you're waiting. They have printouts at the front desk. I'll add more tips if I think of them. I was prepared to wait for hours even with an appointment and I was pleasantly surprised.

Absolutely ridiculous. Don't bother making an appointment, just plan to get there when it opens. I…read morewas so excited to be able to get an appointment. They tell you not to get there any earlier than 15 before your appointment- don't believe it because they will take everyone else as a walk in that got there before you. Once they take your documents they send you back OUTSIDE to wait while they take all the walk ins, which is actually inhumane in this heat. Plan to go on a day with nice weather, for sitting outside for god knows how long. Glad I don't have to do this very often. NC- get your act together

This is by far the most unprofessional DMV location I have ever experienced. This was our third…read morevisit to this location, and each time has been extremely frustrating. The office is very unorganized, and the customer service is unacceptable. The first time we came for a driver's license test, we were turned away at the door for a document that had never previously been mentioned as required. We left, obtained the document, and returned on separate occasions to try again. On our most recent visit, February 23, 2026, we arrived at 10:00 a.m. and waited until 2:30 p.m. for our turn. The gentleman at the front desk, who wears a badge, was very rude, disrespectful, and displayed extremely poor customer service. He consistently gives customers a hard time and speaks in an unprofessional manner. He stated that he called our name three times, which is completely untrue. We had been tracking the wait time since 10:00 a.m., and there was only one call and we were present at that time. Being told something that was simply not accurate was very disappointing and frustrating. My 19-year-old nephew, who works hard and is currently in college, has been trying to obtain his driver's license. Each time we come to this location, he is given an unnecessarily hard time. Additionally, the lady at the front desk was rude, dismissive, and unwilling to provide clarification when asked questions. She simply walked away instead of assisting us. The level of unprofessionalism and lack of basic customer service at this location is unacceptable. I would not recommend this DMV to family or friends, and I strongly encourage management to address the serious issues with organization and staff behavior.

DMV Shotwell Station in Clayton, NC is the worst office I have ever been to. The black females are…read morerude and dismissive. The older lady at the enter desk talks fast when answering questions so you have to ask again, she does it to be dismissive! The middle aged female on bay 3 actually hid a fax I was waiting for in order to make me wait 40 min longer than needed, as barely any customers were there. I discovered it when I saw the fax time stamp! She was rude and low level at best. Also very lazy and unsure of her job responsibilites. She needs to be replaced. Due better Clayton because this is the laziest crew I have ever witnessed!

I've been coming here for years literally at minimum the last 15 years. Even when there is a line…read morethe staff are always great

If you go to this location, do not go to the lady that sits in the middle with the long…read morereddish-brown hair. I have been at her window twice and both times she gave me the WRONG information. It is like she wants to find something wrong in your paperwork and whip out some form (both times the wrong one) and starts highlighting in yellow and making check marks where people need to sign. BOTH time she gave me incorrect info. Only to go back and get a capable employee who helped me with a smile. The next time I go to this location, I will let others go ahead of me in order to get someone else. I can't understand how she still has a job here.

This place sucks person took an hour and thirty minute lunch and only one person taking 40+ pplread more

Whenever I first came [02/16/2022] here to get my permit then license there was no issues, no long…read morewaits. Now in 2023 the wait here is unbearable. I arrived at 0940 Monday morning to be greeted by a uncomfortably warm, slightly full waiting room. I scanned the QR code on the back of the sign to receive a ticket number to be placed in line. A lot of time passes and I begin to grow restless as people come and go, and I'm still waiting, eventually the only employee comes out then individually asks everyone what their ticket number was, and what they needed help with. A little bit before 11:12 the TV calls my number "O 304". Excited at this point I jump up and swiftly walk to the desk, quickly followed by another man who didn't speak English very well who arrived ~30 minutes after me. As we were both standing there the employee asked our ticket numbers and I showed mine "O 304", and the man says "C 304". At this point I'm confused why this guy is here if the number called was "O" not "C", the employee then says that since the man was in the lobby before me he had precedence. Confused, tired, and hungry at this point I recalled the sign that said the employee will not be bullied and argued with, so I just said "gotcha" and walked off to wait some more. I then received a text at 1112 which said "NCDMV: Please proceed to Station 01 in Lillington. Thank you for waiting from a safe distance -Msg&Data rates may apply. -Reply STOP to opt-out", which was weird because the employee was still assisting the man, about 10minutes after the employee walks out and says to the small room full of people you're all gonna have to come back at 1pm.

This landfill is your typical landfill. $2 per 100lbs of refuse. Cash only. Great access from…read moreHighway 55.