I do not recommend Serene Lux Cleaning Services…read more I hired this company for a deep clean prior to moving into my home, and the experience was extremely disappointing from start to finish. The owner provided a quote without ever viewing the property, which should have been a red flag. Two cleaners were sent out, and after approximately 8 hours, they left having completed only about half of the home. The areas they claimed to have cleaned were not done thoroughly or professionally. Despite this, I was told I still needed to pay the remaining balance because the workers "showed up and worked," even though the job was incomplete and poorly done. What was most concerning was the lack of communication and accountability: The team became "overwhelmed," yet I was never informed while they were on-site, even though I was present the entire time The owner later admitted she received updates and photos from her supervisor but still did not notify me Instead of correcting the issue, I was offered the option to pay additional hourly fees ($50-$90/hour) for someone else to finish the job that should have been completed initially I expressed my dissatisfaction and even provided photo evidence of the incomplete and poorly cleaned areas. Despite this, I felt pressured to pay the remaining balance to avoid potential conflict after just closing on my home. This experience was unprofessional, poorly managed, and not worth the cost. A deep cleaning service should be thorough, organized, and communicative--this was none of those. I would strongly advise others to choose a company that conducts an in-person walkthrough, provides accurate estimates, and stands behind their work.

Donta was excellent. She was pleasant to work with and I will definitely request her again! Thanks…read moreFor the excellent help!!

TERRIBLE cleaning company. This has to be a SCAM. This is the WORST cleaning service ever. They…read morebrought a dog with them into the house! They charged me over $500 dollars for an incomplete job. They did not clean over half of the house. They left behind more dirt and damages then they did cleaning. My neighbors caught them at my house relaxing and doing nothing. I called the manager, sent them many pictures of all of the uncleaned out items. They "sent" someone out to clean again. And AGAIN the cleaning service was NOT completed. I have since been reaching out to the owner and manager non stop about this and they have not responded. DO NOT use this service as they will not complete the job. I would NOT recommend this company to my worst enemy.

I wouldn't recommend the employee lied and said she could clean with water. If I'm paying a…read morecompany why would I dmsay you could clean with water if that's the case I could have done it myself, they believe her and didn't give me my full refund. Sent somebody else that half cleaned my house and not all the way like they was supposed to. Don't recommend at all.

Very professional and responded quickly. I was able to get my apt deep cleaned and I loved the…read moreresults. I would not hesitate to book again, 10/10 recommend! She was very efficient and professional!

I will start by saying the maids are normally great and do a great job. Unfortunately, the business…read moreowner is not. The maids were almost 4 hours late because he overbooked them and didn't communicate. That means my whole day got placed on hold and I only have one day off a week. When I told him this was unprofessional, inconvenient, and poorly communicated, he then turned it around on me and said I have been late in my payments (during hurricane Harvey?!?). Otherwise all payments have been within 24 hrs. And quite frankly, that argument is unrelated- as a business owner if your people are late, call as soon as you know they're going to be late and apologize. Apparently those expectations are too high...

Reading the reviews I have to wonder why all the bad ones for this company are "Not recommended"…read moreand therefore not a part of their star rating system. For that reason I give 1 star even though they probably earned 2 1/2 VERY disappointing service. Sent 3 women which should have been a good thing as we have one of the 3 story Neartown houses. But several things were not dusted, work table in office, one bedside table (of 2), 3 window sills, one side of entertainment center, etc. I caught 2 things and they flipped a rag back over them but cannot catch all of this while they were rushing to leave. I did see they cleaned the master shower only as far as the shortest of the ladies could reach, leaving a foot of obviously dirty shower glass on both sides that have glass, I told the women in charge, only one who spoke English, and she told one of the girls in Spanish. The young lady dashed off while I was paying (Cash only is a red flag Israel) and then came back down so fast and zoomed out the door, that I knew there was no way. When I asked her how that could have been done so quickly she replied, she is really good! And was outside and away herself. The shower had not been touched, nor the spotty faucets in the bathroom, but the previous spotty large faucet in the kitchen was now sparkling! Obvious shower somehow translated to kitchen faucet. the rest of the house was ok but aside from the kitchen faucet nothing was really well cleaned. And I never have found my reading glasses in the nice zip up case that were on my desk that morning.....

I hired this company to clean my house because I was moving out. Upon my initial interaction with…read morethe company I was excited to work with them. They were timely in their responses and provided information quickly. Unfortunately, that's pretty much the only area they impressed me on. They showed up 30 minutes earlier than the scheduled time, which caused me to rush over from my new house. -not a bad thing, just annoying because I had things I planned to right before I left. Then, while I was doing some last minute maintenance to the house, the assistant cleaner comes to discuss the price and work that was agreed upon. The assistant stated, "she really should have come to see the house because for the amount of work, she cheated herself because the walls are so dirty." Mind you, the walls were only "so dirty" in the room which my dogs stayed in their crate AND I had let them know I had dogs AND paid a pet fee. When I said, "ok, so if we take the walls off, the cost will go down, right?" Because I was quoted based on multiple items you can see in the images. The owner then said, "oh no no, we will clean them but we might not be able to get them completely clean." To which I said, "okay, that's understandable." Then, I offered to run to get a step ladder because they came ill-prepared as well as magic erasers because that has worked on the walls in the past. I know so, because I have cleaned them myself. I proceeded to let them finish and did a quick walk through because the assistant was mopping the whole floor which would prevent me from exiting until the floors were dry, and also because I no longer lived there. From a quick glance everything looked fine. However, I did notice the assistant was spraying the floor cleaner directly onto the floor on top of visible dirt and not rinsing the mop. At this point, I was so frustrated I just wanted them gone and to be free of my old house. Well today (3/6/2020), I received this email from the management company(pic also posted: "Good morning, I preformed the move out inspection at 228 Stockbridge. Thank you for leaving the house in such great condition. I received the invoice from the cleaning and carpet company that you had hired. Looking through the house, the cleaning crew did not do a good job. The floors are sticky and the cabinets and appliances has very noticeable wipe marks. It is almost as if they cleaned everything with dirty water and instead of making things cleaner, they made things dirtier. I would recommend calling them and having them go back out to the house and re clean. If they do not go back out, we are going to have to hire another cleaning company, and it will be charged to you. Please let me know if you are able to get them to go back out there and I will give them the lockbox code to get into the house. Thank you" Welp, how sorry am I, now I have paid them $300 for a subpar cleaning job AND will have to pay for a new company to come clean or go do it myself. The WHOLE reason I hired them is because I work full time, my husband is deployed, and I am in a full time Master's program that I have to complete additional work hours for. Prior to posting this, I did try to reach out to see if they would be willing to fix it and they did not feel the need to. If it weren't for this company, I would have been refunded my ENTIRE security deposit and because of them that's not looking like it will happen.. Would not recommend. *pictures posted within "all photos"

We needed a move out cleaning and they were phenomenal. They adjusted time for us and were right…read moreon time, reasonably priced and did a fantastic job!

Great crew, works fast and the house is sparkling clean. Their deep clean is well worth the money.read more

VTR Services did an amazing job fixing my mini camcorder! The repair was quick, professional, and…read morenow it works perfectly--just like new. Highly recommend their service!

Anthony's service did a great job for my rental property which was left in a pretty bad condition…read moreby the tenant. They were responsive to my request for a quick turnaround. The team that showed up for the clean-up didn't get alarmed by how bad the unit was. They took the conditions in their stride and proceeded to almost restore the property to what I believe is the best they could do. I would hire them again in a hearbeat.

I hired this company to do a deep clean of our home as a surprise for my wife's birthday. This was…read moremy first experience hiring a professional cleaning service and I couldn't be happier with the experience. From the very beginning, their communication was excellent. They confirmed everything ahead of time, answered all my questions, and showed up exactly when they said they would. The cleaners were very thorough and professional. They went above and beyond, and the house looked spotless when they were done. Every room looked like it did the day we first moved in and the little details they took care of did not go unnoticed. My wife was blown away and so was I. They definitely exceeded my expectations and I'll be calling them again for regular cleanings moving forward. Highly recommend if you're looking for professional, reliable, top-quality service!

Hired them to do a move-out cleaning and they were fantastic! The crew was quick and thorough and…read morethe price was on-point, especially with all the expense of moving. The house looked sparkling clean and ready for showings. Owner was prompt with texts and very responsive. Now we are under contract with a required pre-closing cleaning and I'm back because I trust this crew. We had no damage and no issues whatsoever. Thank you Purely Fresh!

Exceptional service. Professional, fast and easy. These ladies came in and absolutely crushed my…read moremove detailed cleaning in a couple hrs. Highly recommend. I doubt you will find a better service for the price.