It's changed a lot here since Valez took over. A lot less focus on the health of the animal and…read moremore on making money. I still stuck around for a period of time though because I had been going there for years and really liked Dr. Kane. What did it for me was when I canceled my appointment 24 hours in advance and was chewed out by the receptionist for it. The reason for canceling shouldn't matter. I gave them 24 hours notice. That was sufficient enough. I could of been a dick and just not showed up. But the reason for canceling was my 3 year old son was in the hospital for RSV. I switched over to court street vet after that. So much better!

Very pleased with the care of my 13 year old dog Louis. He had his teeth cleaned with some…read moreextractions. They loved him and took very good care of him. He is a "cuddle bug", and they treated him well. I also was taken through throughly the care he needs for one week until they check him out with a return visit.

Today it was one of the hardest days. I had to put my beautiful cat Princess Rosie to sleep. She…read morewas a spicy girl cat I adopted at Manchester Animal Shelter at 7 yrs old. Princess Rosie, Dx w Cushing disease... it is one of the worse disease...her side ripped open and fur fell off... the Vet sewed her up and rapped in surgical bandages, put her on medications. She started to refuse eating ... I called and set up appointment to have her to be put to eternal sleep. Becky , manager set it up. Today Kim Vet asst came in to say her goodbyes,another asst also... Dr McCammon came in explained what he was going to do. He said I made the right decision, she was in pain, not eating ,loosing large patches of skin and fur. This meant a lot to me.., he is a wonderful Vet! Princess Rosie went peacefully. She now is in heaven w my other fur babies and daughter. No more pain, Thank you to all , Becky, Kim and of course Dr McCammon at Lockridge you have always been wonderful to my fur babies., I can't thank you enough! Sandra L Houle

I brought my cat ( Midnight ) to Lockridge on 5/21. John…read moreand the vet technicians skill set was amazing, Dr Parker ( Veterinary ) skill set was lacking. While Dr Parker and I were discussing Midnight's pancreatitis, medical care, prognosis and costs. Dr Parker stated that " I need to be quiet and let her talk ". Apparently my opinions and concerns about Midnight didn't matter. Dr Parker prescribed medication which helped Midnight. I made several calls to Lockridge to follow up on Midnights diet going forward. I called on 5/26, 5/28 & 5/29 requesting call back, never received a call back. I was told Dr Parker is busy, day off, she part time from various members of the office staff. There seems to be a lack of follow thru on Midnight's care at Lockridge. On 6/9 I called and spoke with one of the office members, I requested Midnight medical records be transferred to another veterinary. Upon reviewing Midnight's Dr Parker didn't make any notes about Midnights diet or medication after the first visit. Dr Parker did make a note that she didn't prescribe Buprenorphine due to my finances and her concern dispensing and opioid for Midnight due to my demeanor. Dr Parker should n't make assumptions about a client's finances and abusing opioids. In my perception this is not an establishment I would bring any of pet for future care.

My pal Scruffy has been a patient of Dr. Edwards since moving to Amherst. She along with her entire…read morestaff have provided excellent care and have been nothing but compassionate to my bunny and me. They have helped nurse Scruffy back to a healthy state on numerous occasions. Dr. Edwards' team are the best. From the moment we enter the practice until Scruffy's visit is complete, each staff member extends a helping hand. I recommend this practice to anyone seeking excellent care for their loving friend.

Did not have a great experience with my dog there. I brought my dog in to be treated and they…read morewaited too long (they wanted to see if it would "clear up on its own") and we ended up with multiple appointments, more medications than would've been previously needed, more suffering by my dog, sleepless nights, exacerbation of all his symptoms, more complications, and much more money. The owner/or director was extremely rude to my husband. The quality of care is poor. Their prices are higher. I gave 2 stars instead of 1 because their nursing staff was awesome and they were always pretty available when my dog needed to be seen. Needles to say my dog will not be going back to Ponemah.

Constant "up selling" of services. They are competent, but eager to build your bill ever higher…read more Went to get a booster for my dog after a two week pause from the first visit and they performed another physical exam for $61! All he needed was the shot. Looking elsewhere.

Lacked care and professionalism. Got my dog spayed here and had to be sent to an emergency vet…read morehours later with internal bleeding.... 4 days and thousands of dollars later, she ended up being ok. Didn't get a call from the vet even when they got her emergency records sent over.

I have been taking my Springer Spaniel to see Dr. Canneli for I believe over a year now. He loves…read moreher and greets her with affection every time we walk in. She is knowledgeable and professional with a warm welcoming presence.

You'll never want a different vet after visiting Dr. Cianelli…read more My dog wouldn't be here if it wasn't for her. I cannot express enough gratitude for the incredible care my dog has received from Dr. Cianelli. When we'd first brought him in, he was in the worst condition of his life. Overnight, all of the muscles in his head and body had deteriorated. His weight had gone from 120 lbs. to only 60 lbs. in no time at all. He couldn't drink any water, and in turn was very dehydrated and in need of weekly IV infusions. Countless visits and thousands in vet bills with our regular vet later, they suggested we put him down or not return. Watching him teeter on death with no support was one of my worst nightmares come true. We were left with more questions than answers, with nowhere to turn and no one willing to help him. That's when I was recommended to Dr. Cianelli through a friend who's pet was a patient of her's. She gave Dr. C 5 stars and beyond, and made her sound nothing short of excellent. I booked an appointment, hoping for a miracle but at least looking to give him the best quality of life for whatever time he had left. Our first visit was the most compassionate, comforting, and fear-free vet experience we've ever been to. Dr. Cianelli and her office exude warmth and safety, putting my dog and myself at ease; it feels like visiting an old friend. We discussed my dog further in person after previously filling out a diligent form online. She was asking questions no vet had ever asked before; no vet had ever cared. It further made me realize that I'd come to the most thorough and caring vet I've ever met. We agreed to try an acupuncture session for him and some time on the PEMF mat as we discussed his history, health, and course of action further. She doesn't leave you in the dark with her plans -- she walks you through her ideas and helps you to understand them, as she works out a better future for your dog. By the end of the appointment, Dr. C made strategic decisions based on her research, knowledge, and experience, and found the right medicine and diet for my dog. In less than a week after the first visit, my dog's health, appearance, and temperament did a complete 180. By the next day, my dog, who could hardly walk up or down the stairs and had so little life in his eyes, was now running up and down the stairs and prancing through the yard! He ran with his whole heart and soul on his walk and was showing everyone his biggest smile. I never thought I'd get to see my best friend healthy again, yet here he was! His spirit is revitalized and that spark has returned to his eyes. It was like he had been given a second chance at life. He was excited and full of life again, just as I've always known him. He is no longer in need of any IV infusions as he started drinking once again, and he is no longer anemic after the weeks-long struggle. His coat had dulled and lessened considerably when his health declined, and now it's back to its full, thick, fluffy, healthy self. My boy, who despises the car, even jumps in excitedly every time he realizes he's going to see her! Dr. Cianelli is the woman for you and your pet. When everyone else had given up on my sick and beautiful boy, Dr. Cianelli shone through. Thanks to Dr. Cianelli's expertise and dedication, our dog is not only alive but thriving. He's back to jumping up on the couch and bed -- something we thought he would never do again. When I think of all the things I'm grateful for, I count Dr. Cianelli twice. Her knowledge is endless, her light is so bright, and most importantly: she cares. As a patient, you aren't just a job to her; when your animal is in need of help, she puts her whole mind, body, and soul into finding the support you need. I truly believe that without her intervention, we would have had to say goodbye far too soon. Thank you, Dr. Cianelli!!! :-)

Dr. Norelli is awesome as is Katie his assistant. He takes the time to really check my cats over…read moreand do the necessary work to understand where they're at. He has plans of action he suggests and doesn't push things on you. He's a realist and let's you know the full story behind what's going on. I can't recommend him enough

Dr. Norelli has been my vet for 2 years since moving back to the area and I have a middle-aged…read morePortuguese Water Dog who he has been lovely with. He is a solo practitioner and it is a small clinic with basics. If you suspect something that needs further diagnostics beyond basic x-ray, basic bloodwork, or vaccines and general medicine, I would go to one of the other larger area pet hospitals- in Westford, Waltham, Wachusett, Woburn, etc. Dr. Norelli is very cost conscious and will be very reasonable in terms of conservative treatment. If you are looking for medical care that goes above and beyond (and perhaps needs an ultrasound or an MRI or physical therapy), I would seek a second vet or another veterinary hospital system. He does basic surgery such as dentals, neutering, and lump removals. Maintenance care and palliative care. His hours are limited to the work week Mondays, Tuesdays, Thursdays, and Fridays 9-5pm, so you have to take time off of work to bring your pets here, but if you like being in the exam room, having a one-on-one conversation with your vet and your pet isn't too sick, this is a great and unique clinic! The entire veterinary profession is changing with commercial hospitals and a practice like this is unique and a gem. I recommend Dr. Norelli's practice if you're in the area and needing an empathetic vet.

I have brought my dogs there for years I love the doctors, groomer and staff! I highly recommend…read morethem!

Grooming and Daycare are amazin! Front desk and techs are always polite and friendly.read more

I just started here with 2 little kitten-babies. The facility is very clean & calm, the staff is…read morecaring and knowledgable, and the vets are just great!! They don't try to sell you stuff you don't need, excellent follow-up post-spay & neutering surgeries. I found them through reviews, and now here is mine!! So happy I found them :)

I've been bringing my cats to this location for years. Always a pleasant experience. Genuine staff…read moreand the best care for my little guys. Super clean and calm environment. Prince Philip approves!