Disappointing. You never see the doctor you just see the vet tech. Who unfortunately actually knows…read morenothing when you ask important questions. If you do ask to talk to the doctor that you just paid hundreds of dollars to to see (ha!), they look at you like you're crazy and that you've asked for the impossible! Sorry she's busy.... All about the $$$$

I have had 3 dogs cared for by Amherst Animal Hospital. I would highly recommend them. I found…read morethe vets to be caring, compassionate and very knowledgeable.

Do not take your beloved pet dog or Cat here, they are…read moreall about money the financial costs are $1,000. & up If your low income it's all about money $ The veterinarian calls the shots by frightening pet owners with medical fear in order to get you to pay huge out of pocket veterinarian costs This is a unregulated industry solely at the veterinarians discretion. They are playing God. They are running a business and bills have to pay, payroll ect ect Try to find a small operation Veterinarian you may have a better Experience financially for your Beloved pet dog or cat We will never go there again. Out beloved cat family member was euthanized at this hospital 300.00 - $500.00 They don't care about animals or people with low income $ It's a business nothing more. Very sad story don't let it happen to you're family or pet, it's hell.

Love the staff! They took great care of my new puppy! Dr. Bishop is great!! Can't say enough good…read morethings!

We scheduled a nail trim appt for our dog on Monday morning at 8;30 am. We received a text message…read moreon Sunday asking us to confirm the appt (we did) and then another message on Monday morning reminding us of the appt. We also received an email on Monday morning reminding us of the upcoming visit. I arrived at the store on time only to be informed our appt had been cancelled. The clerk mentioned customers were either called/texted about cancellations - which clearly was not the case. Stuff happens, we understand. This is unprofessional and disrespectful to your customers, I wasted my time and had to re-arrange my work schedule to accommodate your groomer. We were not offered another appt to perform this service. With automated systems in place, how hard is it to alert customers when there is a schedule change? Clearly you had our contact information in your system .

The website is terrible, the hours are incorrect and the items that show as "available for in store…read morepickup" are not really there. To good to be true. I was searching on line for a dog crate and found the exact one I wanted and it was on sale, I drove there and was told " ya out website is not very good" and "have you tried Amazon?" I was so disappointed and frustrated. Do a better job for your customers, don't tell them to shop somewhere else.

Gretchen (she says it's easier to go by first name instead of Dr. Ham) was recommended to me by a…read morefriend. Her practice is primarily equine oriented, so she's regularly on the road going to farms and stables. But for dogs, treatments are done in her office. It is not a full service vet clinic. She doesn't have a website, so you have to reach her by phone and usually just leave a message. She's pretty quick to respond. Word of mouth brings in all the business she needs. Gretchen is very laid back, easy to talk with, and have a laugh. Our cancer dog, Argo, adores her. She has a very calming presence, so even this human relaxes. ;) I've been taking Argo monthly for acupuncture and chiropractic therapy as an adjunct to the oncology treatments. He already had pre-existing spinal problems (vertebral bridging) and other anatomical structural quirks from what looks like bad breeding. He is a rescue, so everything is a guess. I was always wary of chiropractic, but kept an open mind. Glad I did because it has really helped Argo; he feels and moves better immediately after little adjustments to his neck and lumbar spine. Eventually the acupuncture benefit was almost zero, not helping with the pain anymore, so we stopped that modality. We may go back to it for healing, now that the leg was amputated this week after it broke and will be doing chemo instead of radiation/pamidronate infusions. Those treatments did wonders for the bone pain. Definitely will be continuing with the chiro. He's going to need his spine kept in good shape as he adapts to being a "tripawd".

We bring two Labradors to this location. The staff and doctors are really good. We feel well cared…read morefor and would certainly recommend AMC. They are not inexpensive, however, price is what you pay, value is what you get. Regarding the facility, I realize they are renovating and potentially improving the place, the current facility needs a good cleaning.

They did successfully fix up our cat in an emergency surgery situation when he was clogged up with…read moreurinary crystals and near death, but read on for the full story. After overnight stays and several thousand dollars later he was in survivable shape and emerged with a lifetime prescription for veterinary formula food (both wet and dry). The prescription for this food was explicitly written to indicate that he would need this prescription food for the rest of his life and it was written to cover 50+ refills of any size wet or dry. The script did not include any expiration date. This would likely be enough food to last the entire balance of his life. After a few years, though, this facility decided that they would no longer authorize prescription refills of the food when contacted by food retailers (Petsmart, Chewy, etc.). Even though the prescription explicitly said he would need to receive ONLY this food for the rest of his life, and even though we were nowhere near the number of refills provided for in the script provided to us post-surgery, this facility decided that we could no longer purchase the prescription food (by denying script refill authorization). Several conversations ensued after retailers notified us that this place was refusing to authorize refills. The bottom line is that this facility decided to hold the prescription food hostage until and unless we brought our cat, who was/is perfectly healthy otherwise since the blockage surgery, in for a checkup appointment. This cat either throws up, poops himself, or both virtually every time he is transported anywhere by car and gets stressed to the hilt when he is forced into a carrier and then taken somewhere in a car. As his owners and family it is our belief that the stress it would cause him to be taken in for an appointment, in light of his clearly good current health, would outweigh the benefits of scheduling a vet visit at present. This facility does not respect that decision, though, and despite originally providing a script that explicitly said he would need to be fed this food for the rest of his life and which prescription had no expiration date and which has not even been refilled 1/3 the number of times it was written to provide for refills, and which prescription food he has now been fed successfully for several years post-surgery, has determined that they will now hold the prescription hostage until he is brought in for a visit. We are currently working to gradually transition him off of the prescription food (albeit certainly a bit nervous) due to this unprincipled action, and if he indeed needs a trip back to the vet at some point you can bet your bottom dollar that it will not scheduled at this place. Be careful, as even if they may fix up your loved pet in an emergency situation, you may yet in the future find your prescription(s) being held hostage to future appointments. ------------------ Edit 8/4/2025 in response to Animal Medical Center of New England's 8/4/2025 reply to the above review: Response to my review "This should never be the impression we leave..." inaccurately implies there was some ambiguity in terms of the multiple conversations that ensued between myself and the facility. However in reality there was/is no ambiguity as to the circumstances involved. On multiple occasions the staff there have left no doubt about what transpired. Despite vet diet food script being written, post-surgery, with no expiration date and providing for enough refills to last for a decade plus, and despite writing on same prescription that our cat should receive *only* this food for the rest of his life and also reiterating the same verbally (that he should be fed *only* this food for life), you refuse(d) to authorize continued refills in accordance with the written script. The impression left is wholly consistent with both the reality and with the office ultimatum given; bring him back in or we will not authorize further food refills. "it's important to us that your cat remains healthy and comfortable..." rings darn hollow.

It's so refreshing to experience a business that functions well and is nice at the same time. Thank…read moreyou, Hollis Veterinary Hospital, for somehow making me enjoy vet experiences! I didn't before doing business with you. Cheers!

We were at a previous vet and switched here because of the lower medical rates for dental cleanings…read moreand tooth extractions. I learned so much from one visit about my dog than I ever did with my previous vet. She uses in technical medical language, so if you want layman's terms I would ask her. I did learn that they require an annual fecal test to check for worms, which my previous vet never did. In addition, they require yearly blood work if your dog takes a daily drug like Prozac-previous vet never checked that either but makes sense. A 30 day supply is $20. I liked that there were small private exam rooms which my high stress dog benefited from. I only gave it 4 because the staff did not call me back when I inquired about dental rates, after waiting a week. We did appreciate them doing the leg work to get my dog's records from our previous vet. But there was a lack of communication between them as one only faxed and the other only did emails. The staff was very nice and helpful during our visit.

Great place. Everyone truly cares about the animals. They listen to and address your concerns…read more They work with you to determine the best way forward if you have a reactive dog like mine. I'm so happy we found them. They've been nothing but patient and understanding with my dog. Highly recommend them.

This place is just about beyond words. Our 6yr old dachshund was stung today and started to react…read morerather quickly. I came through the front door of MVH holding my girl, and announced our issue. The lady behind the desk wasted no time getting someone to come to our rescue. In less than an HOUR Honey had been stung, treated and returned home. This is our second fast ride for a bee sting and both times this place has responded to us in an amazingly fast, calm and professional way. A tech/vet came out and spoke to us in about 3 minute intervals, letting us know what was going on. They instantly calmed me down, as I knew that Honey was going to be okay, and she is. Thank you, thank you, thank you. It takes special people to do what you do and we are so very thankful that you are here for ALL of us!

My pal Scruffy has been a patient of Dr. Edwards since moving to Amherst. She along with her entire…read morestaff have provided excellent care and have been nothing but compassionate to my bunny and me. They have helped nurse Scruffy back to a healthy state on numerous occasions. Dr. Edwards' team are the best. From the moment we enter the practice until Scruffy's visit is complete, each staff member extends a helping hand. I recommend this practice to anyone seeking excellent care for their loving friend.

Did not have a great experience with my dog there. I brought my dog in to be treated and they…read morewaited too long (they wanted to see if it would "clear up on its own") and we ended up with multiple appointments, more medications than would've been previously needed, more suffering by my dog, sleepless nights, exacerbation of all his symptoms, more complications, and much more money. The owner/or director was extremely rude to my husband. The quality of care is poor. Their prices are higher. I gave 2 stars instead of 1 because their nursing staff was awesome and they were always pretty available when my dog needed to be seen. Needles to say my dog will not be going back to Ponemah.

Wee just left Pets Choice with very happy smiles on our faces! Our dog received a good wash at the…read moredog wash self service. The self service had everything you need to wash your dog: brush, aprons, hot and cold water dispensed through a spray that has different spray settings, leash for inside the wash tub and blow dryer. Everything went smoothly with our dog wash. My only suggestion is adding some heat to the blow dryer as it was hard to dry our dog's hair fully. Fair note though, I forgot to use the included towel :) The shop itself is big! There are so many different food options to choose from for your dog, and there is even a dog bakery. The cashier and workers were very friendly, kind and helpful. They give our kids some crayons, a drawing and stickers! We were able to check out as soon as we got in. This made leaving very easy since our company was two toddlers and a young dog :) Next time we are in the area, we will definitely drop by again!

Last Friday we woke up to find our beloved dog had crossed the rainbow bridge. We searched for…read morecrematories through our tears and I realized I wanted to have a paw print of Oliver. I called Pet's Choice and they had the molds for sale. I went in and the gentlemen working there was more than helpful. He found me the mold, made a hard surface for us to be able to do his print, and molded it for us. I cannot be more appreciative of their help at this most difficult time of my life. Thank you to that fine gentlemen. I wish I had gotten your name.