Coming to the Animal Emergency Center, I was a little skeptical because the Dr was not on site and we had to wait about an hour for her to arrive. But once she got there (I cannot remember her name! She was a younger African American woman) she came to see us right away and pretty much dove right into work. She was extremely helpful and very kind and understanding. She got to work on my shepherd and fixed his paw all up. (He just cut his paw but was bleeding EVERYWHERE) They ended up neutering him too while he was under anesthesia, per our consent of course lol, which was really nice because we wouldn't have even thought to ask! Which really saved us some money in the long run. Everyone in this hospital was very easy and nice to work with in such a stressful situation. And the bill was way less than what I was expecting which is great! I highly recommend this hospital to anyone that needs emergency care read more

Animal Emergency Center - Veterinarians Near Me - Columbus, Georgia

Had no where else to go at suck a late hour. The front staff was nice, but they are money hungry! Before even signing paper work they want you to pay their $75 (sign in fee?). Once I got in the room before even looking at my dog, they brought a piece of paper in with 5 test to run on my dog for $500. I told them I just want a x-ray first to see what the issue it. On the paper it said X-Rays $76, they did 2 for some reason. When I got the bill I was charged twice for x-rays sense they did 2 (That they never said would be extra) His visit cost more then a humans visit to the ER! If you do not have an emergency, go someone else. Also their X-Ray machine take horrible pictures, hard to see. Total: Sign in Fee: $75 X-Rays : $76 + $45 (For second shot) Shot: $35 Meds: $200 ______________ Total $431 read more

For being an emergency vet, they have great customer service and are fast. We came back to the hotel to find our pup limbing without any explanation (we think he's might have jumped from the high bed and landed wrong). We ended up here because it was a Friday evening at 6pm. W got in, checked in, filled out the forms, paid the visit fee and ten minutes later we were in a room seeing a veterinarian; a VERY YOUNG veterinarian that was very professional and compassionate. Our pup got checked, they took him to get X-rays and was back in no time. No fractures were found so he was given antiinflammatories and pain meds and was sent home; we think he just had a wrong landing. We paid the vet/treatment fee and we were on our way to the hotel an hour later. Definitely not a bad experience at all, everyone was very compassionate, professional and friendly. read more

Animal Emergency Center - Veterinarians Near Me - Columbus, Georgia

I'm giving 2 stars only because our pup is now healed, mostly, and back to enjoying his life. They over charge($375 first trip and $160 second trip- for same pup to be seen for the same issue), multiple vets means difference of opinions on how procedures should have been done. Our pup had to have tubes redone because the second vet on duty "didn't like the way the first vet did them", charging us again! After signing a payment plan, that stated our remaining balance, we were randomly charged an additional $30 for services they could not list for us- I refused to pay the extra amount seeing as the only document we signed had our original balance on it! Our baby's staples kept coming out, so we kept having to take him back(also being charged to fix those). After all staples were removed we noticed there is a blue stitch still left inside his healed wound!! We are now taking him to 2nd Ave for after care. It was 3+ weeks of trips there, our pup being messed with and wrapped up, crated and all around miserable. We were new to the area and desperate otherwise we would have done more research and driven further to take him to a different emergency vet! read more

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We had a terrible tragedy with our cat and unfortunately there was nothing anyone could do. He had a sudden embolism that cut off blood supply to his legs and he was beginning to suffocate to death from organ failure. However, the people at Animal Emergency Center were very kind and gave me as much time as I wanted to say goodbye. We paid a $300 deposit for blood tests and x-rays plus the exam fee. Since there wasn't a lot they could do, and our kitty wasn't going to make it, they refunded $122 back to us. I assume this is the cost of the blood work that wasn't done. Thanks to them for being so nice, and doing the best they could. read more

How can you advertise as a 24 hour emergency clinic and when someone comes in with a emergency, dog attacked by another dog. The receptionist says we don't have any veterinarians here today. You will have to take your attacked pet an hour away to Auburn! Unacceptable. read more

I came in here Tuesday night at about 2100 after my dog was attached by a stray. He had a one inch by 2 invh gash in his right leg with a deep puncture in the middle and a puncture on his neck. The incident happened 3 hours prior and he was still gushing blood from the wound. I told the receptionist I didn't get paid till the next day and she informed me I'd have to wait till my check clears to have my dog seen. My husband (who broke up the attack) was in the emergency room at Columbus Regional at the time and I had to get back to him. I told her this and she said there was nothing she could do. I asked her how to treat the wound and she came out with a wet paper towel and told me to have a nice night. I ended up getting some supplies to patch him up as best as I could and left him at home with my 14 year old while I went to the hospital to be with my husband. The next day I took my dog to Companion Vet clinic in Phenix City where he finally got treatment for the would they classified as severe. They also set me up with care credit that the emergency vet didn't even mention. I have never been more appalled with a business. My dog is 12 years old and has been by my side since he was 8 week about old. Please if you have the option don't go here. I know this is the only 24 hour clinic in Columbus, after this though I'd rather drive to ATL. read more

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I took my dog here after he threw up 3 times. They did 3 ex rays. They found a rock, they then went On to tell me we need to give him fluids and see if it moved on its own . We'll the dog spent the night there throwing up on himself and they never cleaned the poor baby up. Also a dog came in before us tht had gottan into a fight and was bleeding and they never cleaned the blood up the lady behind the counter read her magazine . I paid 1600 dollars for something worth nothing and then 2k at my vet for something tht actually helped my pet read more

Took our dog here for a stomach problem. Ended up waiting 4 hours and only got seen by someone to check my dog 3 times. After trying to scam me out $300+ dollars for treatment, I ended up spending over $100 anyway. I went on a Saturday and my dog had an appointment Monday. I just needed something for her to hold her over till Monday. Even though I told the vet this they still tried to make me pay for all this treatment, without any proper diagnosis of my dog. This is unfortunately the only 24 hour vet in Columbus but I highly recommend you do not come here unless it is absolutely necessary. They overcharge everything, walk in fee is $75 alone. read more

I took my dog in that was very sick and foaming at the mouth, NO Dr. there ,I asked if the receptionist if she would please call the Vet. She did and the Dr got me on the phone and said she was only one person and very tired so go to Auburn, I told her the dog wouldn't make it to Auburn she said sorry I can walk you though what you need to do . That is when I left the office to head to Auburn. The dog died, this was my Mom's dog which I explained to the Dr. White and my Father had just passed away and this would devastate her. Did NOT care! NEVER NEVER GO THERE FOR HELP! read more

STAY AWAY. STAY FAR, FAR AWAY. Unless you are between a rock and a hard place, I'd recommend taking your furbabies elsewhere. This place is NOT accredited by the Better Business Bureau and tried to charge us nearly $500 for what would have been a $50 visit anywhere else. read more

This place is Complete Scam! I work in health care and have very good knowledge of basic health needs. My pet has a chronic urinary issues that I've been treating for years. I just needed an antibiotic on a Saturday afternoon when our regular vet office was closed. It cost $70 upfront just to walk in the door. Then the vet recommended $350 in unnecessary labs tests. Also, the vet lied to me about available medication options. After 90mins I left very very angry, scammed out of $110, and with a suboptimal overpriced medication. (Really, $40 for 1.5 grams of liquid bubblegum flavored amoxicillin?!!) I will never go back and will never ever recommend to another pet owner. This clinic is designed only for profit. The whole process was unprofessional, unethical, and operates well below the standard of veterinary care. read more

This establishment is just what it says it is...ANIMAL EMERGENCY. IF you can go to your regular vet during their business hours GREAT BUT AEC is a beacon in the storm. Let's face it, emergencies do NOT happen during business hours, at least not in my world. While I have to admit this place is pretty pricey. My furbaby had the BEST care here! I give HUGE kudos to DRs Nash and White and their staff in caring for my Baby!!! They were supportive and informative. They spent extra time with my catty to help him try to adjust to being in hospital for the first time. I was allowed to visit EVERYDAY he was in. I'm not talking a few minutes...I spent a long time with my Boy. I had NONE of the issues that have been posted elsewhere regarding this establishment. As I said, it is expensive but IT WAS WORTH EVERY PENNY!!! AND I'd do it ALL over again if I had to. THANK YOU AEC FOR SAVING MY BABY!!!!! I don't know what I would have done without your help!!! read more

On March 15, 2019. I had to board my dog because my wife was having surgery. I left my dog there and gave them instructions verbally and in writing on the bag that I left for him. One medication we intentionally left 8 caplets, 2/day, of his 4 day stay. We also asked that they bathe and trim his nails. He was boarded from Friday until Monday. We ended up wanting to pick him up on Sunday. So, they hadn't given him his bath or trimmed his nails, yet. So, we told them we would pick him up later that afternoon. Animal Emergency Center me at home and said he was ready for pick up. I picked him up they did not return his bag but they made sure to charge me $114. I had to go back and pick up his bag. I got my dog home and inside and look down at the floor and the was puddles of blood all over the floor and rug. I checked my dog and they had cut three of his nails way below the quick. It took me some time to get the bleeding to stop. I looked in the bag I had left at hospital and they had only taken two of eight pills out of the bottle. I called Animal Emergency Center and asked the why they had not alerted me they cut his nail to short and had not give him his medicine. There was no explanation other than they had cut them to short. No explanation to why they had not given him his medicine. When you injury my pet you should let me know what happened. You took my money for services that you clearly did not provide. The person I talked to on the phone did not apologize only said it did happen. This is truly some of the worst customer service that we have in our society. Animal Emergency Center clearly did not have my pet safety in mind only dollars. The care you provided my pet was totally unacceptable read more

I was very hesitant to take my dog here because it has gotten really bad reviews online but I did not have a choice. They were great! Dr. Bailey was very thorough and took a lot of time with my dog and to speak to me about my concerns. They saved my fur baby's life! read more

yes this facility is an "emergency facility" and while the reviews are mixed and we may indeed be discussing different vets on duty on a rotational staff...this facility an staff have on numerous occassions provided beyond poor customer service, professional service. they are the only 24 hour emergency animal care in columbus....please if at all possible do not use this facility. i have had 6 emergency rounds with this facility. they are money hungry, unprofessional an in my opinion. unqualified medically, technically and they appear to operate without morals, ethics or compassion. i sincerely hope rotational staffing is the problem...but i would not use this facility period. they are substandard from a to z. read more

"Animal Emergency" my @ss! False advertising of the worst kind! Around 10pm on Sunday 21 October, I found a conscious yet seriously injured young cat in the road. It was in shock, bleeding from the mouth, and seemed paralyzed in the back legs. I did not necessarily want to save this cat. I am not in the position to adopt another animal and I do not have the money for expensive medical treatments. However, there is NO excuse in letting an animal suffer a painful death in the street. With this in mind, I drove the short distance to The Animal Emergency Center on Manchester Expressway. When I arrived, there was no one in the lobby or at the front desk. I had to loudly yell "Hello!" about five times before a young woman came out from the back. I explained how I found this cat bleeding and in shock. I also made the mistake of saying that I do not have money for treatment, but the cat should be taken out of its suffering. The young woman immediately told me that she could not help me. She never even looked at the cat. I asked her if she had a cardboard box to put the cat in, since it was struggling and bleeding all over my lap. She said, "sorry." She told me to call Animal Control. I thought Animal Control closed at 5pm. I pleaded with her to call for me since, obviously, I had my hands full. She at least did that and said Animal Control was coming to pick up the cat. I looked at this young woman and asked, "No one will even look at this suffering animal because I said I have no money?" She looked at me and literally walked out of the room without a word! I waited about ten minutes before an older woman in scrubs walked into the building. I told her the whole story. She never looked at the cat, either. A man who was a customer brought me a cardboard box from his truck. At that same time, Animal Control called back and said that they are NOT coming to pick up the cat. I was told to take it myself. So, this cat suffered, bleeding and in shock, inside The Animal Emergency Clinic for about twenty minutes. I told the young woman, "Thanks for nothing." And she cheerfully replied, " You're welcome!" read more

My 10 year old boxer mix had a blockage in his stomach, he was having trouble breathing and was in pain. He was just a day prior playing like he was 2. I waited in the lobby for hours while he continued to decline. and they saw other non life treating issues before mine. like a cough, fleas, a rash, while my dog is dying in the lobby, this place has no triage or sense of urgency. they finally did an xray determined that there was a blockage then said they'll hold him overnight. after 6 hrs at that place on my way home they called while I was driving wanting money for surgery they told me how much it would be and wanted my credit card while I was driving I told them to do the surgery that I would pay. they didn't do the surgery I got a call at 6 am from the vet that he had passed. bottom line if your dog is dying you'd be better off just letting him die at home with comfort that spending 600 bucks for them to tell you your dog died. No shit! I wouldn't even have been upset with them if they would have just came out and said there isn't much we can do for him but end his suffering. I would have been cool with that I understand shit happens. but no they just try and milk every cent they can from you while your beloved companion suffers. To top it all off they just took him in the back didn't let me go back there. I know he must have been so scare. F this place, it needs to be put out of business. read more

I had the scare of my life yesterday. Came home, my husband immediately came to me, and told me that Sweet Pea (Shih Tzu) had been lethargic and not wanting to go out side to PP or potty. I ran in the house and she was just laying on the floor.... could tell she wasn't herself, didn't come to me, didn't want to walk, etc. I called the emergency hospital and told them I was on my way. Of course I was a total wreck - I was so worried. The staff and Dr. White was great, she could tell I'd been crying, and said "oh, that's so sweet, but she will be ok". They took her back to take x-rays, & lab work. Her tummy was so tight. I just knew it was going to be very serious. X-rays & labs all fine..... they gave her an enema.... and she exploded! I told the doc that she had been going regular, but obvious not enough. Just cried when I got her back. Of course this was my first experience with anything wrong with my baby. I would have spent any amount last night. I can't thank them enough for being so kind to a new fur baby Mom. read more