Cat Owners - Dr. Tannaz is a Cat Owner vet herself and knows all about cats !!…read more i've been other places where it feels like they deal less with cats. Even this vet was mostly seeing dogs today. But they have a clearly dedicated Cat Room with Feliway, Treats, and even a cat wall picture to let you know it's a cat room. Very nice staff and very helpful. Everyone treated my cats with kindness. They did take them in the back for bloodwork. The Dr. spoke as if she did bloodwork, rather than a nurse. Nurse was very nice and made my cats feel comfortable. I thought they were the Dr. at first, they felt knowledgeable as well.

I took my Yorkie there yesterday, Tuesday, May 5th, 2026, and the customer service was outstanding…read more My dog pooped on the floor, the staff wouldn't let me clean it up, they did it for me. I was quite embarrassed. The Dr was patient, explained everything to me, and gave me medicine to stop her from scratching. She hasn't scratched herself today at all. This clinic will definitely be my "go to" place moving forward for my dog's needs. All I can say is "thank you"! The prices are reasonable.

I have been bringing my Border Collie "Rogue" to Dr. Mitchell for the past six months after…read morevisiting three other Vets in the area. I find the Phenix Animal hospital to be clean, accessible and most importantly, professional. The Vet Techs are kind and seem to know their job which is a drastic change from many of the other Veterinarians in the area. I have full confidence in Dr. Mitchell and I strongly encourage his services. I think the reviewing of products and services is extremely important as it saves others from making the same mistakes I have...this guy is good.

I love Dr. Mitchell and his son, they took care of my dog as a walk in and I was greatful. The…read morefront desk lady is very friendly. The older lady that is the nurse in the back is cold and rude. She is snarly and makes smart comments to you. Even though I love the vets I will not go back there due to that reason. She never looks like a happy person and her uncalled for comment are just crazy. She had been there a long time she should know better and I am not the only one who says this.

I am writing to express my extreme disappointment with the care my pet received at Tigertown…read moreVeterinary Hospital. I took my dog in for a checkup, and the vet told me that my boy had an arrhythmia. She then told me that she didn't feel comfortable prescribing him medication until he was seen by a specialist. Totally understandable! After the vet left our room the vet tech came in with her as they were discharging us. The vet tech said that Dr.Cain should start us on a heart med. I was very concerned about this, as I had never heard of a vet tech prescribing medication. But the Dr.Cain just kind went along with it after the vet tech brought up that "it wouldn't hurt" Mind you I asked if I could record the findings as I tend to miss things that are said so I have ALL of this recorded. I called the next day after my dog had serious side effects and to to ask about the medication. The receptionist put me on hold and talked with the owner. She came back and said that Misty (the owner) said to NOT give that to him as it would not give us clear results when we got in with the cardiologist in a few weeks. I am very upset that my dog was given medication without a proper diagnosis. NOT EVEN DIAGNOSED AND THEY ARE GIVING OUT MEDS. In addition, the receptionist was very rude and unpleasant. She made me feel like I was an inconvenience when i just have my pets best interest at heart as I should. I would not recommend Tigertown Veterinary Hospital to anyone!

I have been taking my rescue felines here for five years. I have always been treated well by all…read morethe staff and my cats have received good care, even my monster Liam, who is very difficult.

My dog came home happy and relaxed, and his grooming was beautiful! Got the cut I requested and…read morethey did the nail trimming and all the extras.

Just started taking our fur baby to Paws Kountry a couple months ago and we love it so far. Staff…read moreis very friendly and welcoming and our dog leaves happy and smelling amazing every time. Quick drop off and pick up and convenient parking right out front. Haven't used their boarding services yet, but if I needed it I would definitely consider them first. 100% recommend them for grooming services.

My pets have been seen a few times at this place. I loved the veterinarians and never had any…read moreproblems. HOWEVER, I JUST HAD THE CRAZIEST EXPERIENCE AND WILL NEVER RETURN AND WILL URGE OTHERS NOT TO... here's why: A couple days ago my cat was bitten by a snake. His leg was swelling in front of my eyes and he personality changed quickly. I called the office right as they opened about thirty minutes later. They said with snake bites I would need to bring him in urgently due to the quick decline it can cause. I was concerned about price and she stated they don't do payment plans and said to try care credit but drop him off and we would figure it out. So that's what I did. I tried care credit and it was a no which was no surprise. I'm a full time healthcare student and mom. I received a phone call from the veterinarian who said they needed permission to start antivenom therapy and fluids etc, I said YES and explained again that I was trying to figure out the finance aspect she said it's fine we will deal with it at the front when we know what we are looking at and that the cat would usually stay overnight for observation so I would have a little more time to get whatever the cost was together. After I picked my son up from school, I went by to see the status and they said my cat was responding well and no complications and the price was $554. Okay, so realizing they were trying to release him right then I was panicking because I still haven't had enough time to have the response from the people who were going to pitch in to get the cat paid for. The woman in the back office came out and instead of calmly trying to understand that I just needed until the next day (which was what was eluded that morning) she used a humiliation tactic in front of the people in the waiting room and her staff. Things she said such as, "did you even have intentions on paying?" And scoffed at me. And I was trying to explain that I just needed a little bit to figure it out. She was very pushy and probing and so I had started getting emotional knowing that she was clearly treating me like I was a scumbag of the street. She asked that I call and speak to only her in the morning and I asked her if she was going to be as rude because if so I don't want to speak to her. She got very offended and visibly was shocked that someone would call her out. She got huffy and I was trying to dismiss her and she said things "do I tell her (pointing at receptionist) that she won't get her check because you can't pay" which is bad business and could get illegal. "Do you have a check we can just change the date?" Which is illegal. And through all of this she exclaimed that she was the owner like it was supposed to make a difference. Then she told me other clinics would call the police and press charges for theft of services. Absolutely ridiculous and such a disgrace of a woman. Like I anticipated, the next day I paid and got my cat and the medical records for my husky and my feline and will not be returning. What an embarrassment to caring for animals. Insensitive, rude, and disgusting. I wouldn't want my penny OR A FRIENDS BORROWED PENNY going to support this woman's place of business And after sharing the experience amongst my class one of my classmates knew the exact person I was speaking of. Kelly the owner. She shared some horrific stories on how the employees are screamed at and treated. I couldn't help from realizing that this woman is in the wrong field and she treats everyone like shit.

The staff and Dr Newbolt are truly amazing. We had to make the impossibly hard decision to say…read moregoodbye to our sweet girl Sophie today. They made this very hard day that much easier to handle. Their professionalism and courtesy is second to none.

My dog, Beauregard , a golden doodle was treated so lovingly. He was excited for the free play with…read moreother dogs. The staff was very happy to give me updates when I called to check on him we were in town for a funeral.

our dog loves Playful Pups. if she hears me say she's going to the pet place she goes crazy waiting…read moreto go! When we get there she pulls me into the building and puts her front paws on the counter as if to say here I am!

Amazing job on our fur baby! Such special care given to her and amazing service! We're able to get…read morean appointment that works for us, both drop off and pick up. Even surprised us with a bandanna and a photo of our girl

We took our kitty in as an emergency, last Saturday. Our kitty received professional and…read morecompassionate care. I highly recommend this veterinarian.

Took my cat here because she was lethargic and clearly something was wrong. We've seen the younger…read morevet and he was always great but this time we got the old one. Not only did he rough handle her to get blood work but because he was handling her so rough he caused her to smack her head on the table very hard and then sent us home with "high blood pressure probably due to diabetes. Watch her for a few days" We ended up rushing her to auburn ER because she was going downhill fast and she ended up passing away. Her autopsy revealed she actually had issues with her pancreas and also had a brain bleed which I'm almost positive was from the vet at Caldwell carelessly smacking her head on the table. I would never recommend taking your animal here for anything.