This review has been a long time coming…read more Years ago, I brought my 12-year-old cat to Capitola Veterinary Hospital to see Dr. May after he developed severe neuropathy and could barely walk. We were good, loyal clients of this clinic and spent thousands of dollars over time on visits, diagnostics, and care. After reviewing his bloodwork, I was told it might be time to consider putting him down. I chose not to accept that. I took him to UC Davis and Pacific and Santa Cruz Veterinary Specialists, where he was correctly diagnosed by both places with diabetes--a basic and treatable condition that had been missed. With proper treatment, I managed his condition successfully for four more years. He lived until 17 and passed from oral cancer--not the condition I was told was essentially the end. Those were four incredibly meaningful years with a cherished family member that I almost lost prematurely based on that initial recommendation. Fast forward to recently--I brought my new kitten in for vaccinations, not realizing this was the same clinic (now Aptos-Capitola Veterinary Hospital) I had previously decided to avoid. Unfortunately, the experience reinforced my decision. I requested that vaccines be administered in the tail, which is supported by the 2020 AAHA/AAFP Feline Vaccination Guidelines to reduce risk and improve outcomes in the rare case of injection-site sarcoma. Initially, there was no objection, and the veterinarian was able to administer the first vaccines calmly and without stress. However, when the technical staff struggled to administer subsequent vaccines, the tone shifted completely. Instead of handling the situation professionally, they blamed me for making an "unusual" request and suggested I was causing unnecessary difficulty. What was most unacceptable was how I was treated personally. The staff spoke to me in a condescending and dismissive way, at one point implying I didn't understand English. I have lived in the United States for 25 years and have worked in professional roles in the tech industry. That comment was both inappropriate and offensive. Between a past failure to catch a basic diagnosis--despite extensive testing--and a recent experience marked by poor communication, lack of professionalism, and disrespect, I cannot recommend this clinic. I strongly encourage others to seek second opinions and advocate for their pets.

the staff and doctors are the best! I really appreciate Georgias ability to get my dog and cat in…read more Shannon for treating them like her own and Dr. Wirga making sure they are happy and healthy. we miss them since moving but hope to one day come back to see them all. Denise, Phoebe and George

We drive all the way from Sacramento for all of our dog's primary care needs. Malone is just in…read morelove with Dr. Sullivan and all the wonderful techs at Del Mar. Dr. Sullivan won our anxious boy over immediately with her soft and obviously caring nature. She alone is well worth the 3 hour drive, so if you're local, LUCKY YOU!! Nothing but fabulous things to say about all interactions whether by phone or in person with everyone we've spoken to, and again, could not ask for a better DVM than Dr. Sullivan. Malone loves Del Mar and so do we!

wow this place has really gone downhill. I have been coming for 4 years but original doctors have…read moreleft, and newer staff is so rude. Marjorie must not like working there or answering phones. EVERY TIME I've ever called and left a message, I get a call directly back. She called my emergency contact first this last time and my contact was confused if it was a routine call, and Marjorie acted like my contact was incompetent and when she called me back she said I need to update my contact information? She just called the emergency contact first instead of me but she was so rude about it. Mind you, she called at 7:50 for an 8am same day appointment. They just want to run tests without actually giving treatment. Incredibly expensive and no actual direct help. Dr. Brooks also always seems annoyed when you're asking questions. She always seems rushed and like she has something better to do. They don't keep good records on the actual patient file. My cat got diagnosed with mild cerebellum dysplasia and every time I take him in, the nurses make a comment about "how funny looking he is" and asks me what's wrong. They always asked about his last vaccines. Respectfully, do you folks not look at a patients chart before taking them in? I kindly called to have them send the vaccine records to the new vet since the office said they didn't have them, and Marjorie went "check with receptionists I sent them". Again. So rude and am not sure what for. All that coupled with Marjorie being rude was enough to make me not go back. Took my cat elsewhere and immediately got care and medicine. Paula the nurse was the only reason I kept going. She was incredibly kind and caring. Can't say the same for the rest of them. Save your money and go elsewhere where the staff actually cares about animals and not running up the invoice.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Let me start by saying I have the utmost respect for vets and their staff. Vet care is a tough…read moreprofession. I am a seasoned dog owner who has spent many hours and has had many visits to the ER over the years. However this last visit was brutal. We arrived at 830 am and didn't get fully seen and discharged for 12 hours ! 12 hours is insane to make someone with a sick animal wait. At least be up front on check in and say. You are likely looking at 5-6 hour wait. At least that way you can make a call and decide to not put your already sick animal through more stress. I get how triage works. Most pressing cases are seen first. But to have us come back into the exam room several times just to sit and wait for at least an hour or more each time is wild. The tech calls me and ask me if I've left and I say no I'm right outside and by the time I've come in they have forgotten about us and stick us in an exam room only to sit and wait another chunk of time. The vet was lovely and she helped diagnose my dog and set up a treatment plan. That was the only plus.

Just had my best friend sent to the Rainbow Bridge. This place handled everything well. They even…read morehave a comfy couch area to hold your friend to the Rainbow Bridge. I'm glad I chose this place, instead of the BC vet. BC Vet wouldn't give me an estimate, after the thousands of dollars I have spent there. Furthermore, I could hear Dr. G talking shit in the back ground! Shame on you, BC vet! Anyway, My buddy went out in peace and compassion, as he deserved....this vet is the best to take your pet to the Rainbow Bridge.

1 Star -- Traumatic experience, lack of post-operative care and compassion…read more I am sharing this because I truly wish I had read the warnings before trusting this clinic with my dog. On February 10, my senior dog underwent an eye enucleation performed by Dr. Evans at Soquel Animal Hospital. After having his eye surgically removed -- a major procedure -- he was sent home without antibiotics and without any pain medication. Within a few days, his surgical site became infected and began leaking. I called the hospital Monday because it was clear something was wrong. I was told Dr. Evans was on duty, but that he "did not have adequate time" to see my dog, and we were advised to go to an emergency hospital instead. What followed was heartbreaking. My dog required emergency care, additional medications, and ultimately a second corrective surgery with a specialist to repair complications from the first procedure. This meant more anesthesia, more suffering for him, and thousands of dollars in additional expense that could likely have been avoided with appropriate post-operative care and follow-up. Watching your animal suffer after you trusted a professional to help them is devastating. What has stayed with me most is the lack of humanity and accountability. Sending an animal home after major surgery without infection prevention or pain control is unacceptable. Refusing to evaluate a post-operative patient with complications is even worse. After this experience, I went back and read other reviews and found concerning patterns. I deeply regret not doing that beforehand. Please advocate strongly for your pets. Ask exactly what medications are being given, what should be sent home, and what happens if complications occur. I would never want another family to go through what we did.

Everything went marvelously! I am so pleased. The front…read moredesk ladies and the nurses were so nice this time. The staff on the phone were equally as thorough, thoughtful, knowledgeable, responsive and kind. I have in the past, experienced the opposite, and I may have even called to share my experiences at that time. Thank you Adobe Team. I called and left a message with the Lead Trainer/ Manager... Good job!

We've been going here for 5 years. They are excellent! My dog caught kennel cough (from a…read moreboarding place) and they squeezed us in the next day for an appointment. Jen, the technician, took my dog's vitals out in my car. Then walked us into a private clean room for Dr Topper to examine him. She prescribed meds and he is much better. Very impressed Jen called this morning to check up to see if my doggie was improving. Thank you!

This practice is really special. The highly qualified staff is both professional and friendly,…read moreloving on our husky over several visits. We feel so strongly that we make the trip from the Central Valley for each appointment and follow-up. We really feel as if we've afforded Jax the very best care (both office visits, surgical, and follow-up). As an aside, their clinic is extremely well appointed. That is, the visit notes/instructions are delivered by email (promptly) and appointment reminders by text message. Thank you!

One of the nicest and kindest staff I have ever encountered. The puppy had an appointment for her…read morevet but her eyes continued to get progressively more gunky and red. I was advised to come here versus waiting another 24 hours. I was able to get an appointment and I was pleasantly surprised by the warm welcome. I received the new client form within seconds of getting off the phone. There an option to have it emailed or sent to your phone. When we arrived the front office staff sat down on the floor, gave treats and lots of love. Everything was done with such care and gently to not freak out my dog. Thorough evaluation was done and I received easy instructions, a follow up appointment and medication. I cannot thank the team enough! I highly recommend coming here.

Dr. Ravina was a complete blessing as we laid our sweet kitty to rest in the comfort of our home…read more She has such a lovely, calming and compassionate demeanor that makes you feel at ease during a sad time. I fully recommend her to anyone having to navigate this difficult time. Thank you Dr. Ravina.

My precious dog's final moments went as perfectly as they possibly could. Dr. Ravina was patient,…read morekind, gentle, and understanding. She handled every step of this process with care, and I could not be more thankful for such a peaceful and seamless experience saying goodbye to my baby. Thank you, doctor.

I highly recommend Harbor Vet Hospital! The vet on duty was knowledgeable, patient and took her…read moretime with our kitten Grayson. Grayson had a rough start to life experiencing seizures and a lot of brain damage because of the seizures. He has since made a full recovery and the vet at Harbor Vet Hospital gave him a full clean bill of health and cleared him for surgery to get neutered! She said that if we hadn't told her all his issues early on in life, she would have guessed he was a very normal little kitten and those words meant the world to us!!! Thank you Harbor Veterinary Hospital!!!

Dr. Wells was very acknowledgeable, gave us options on what we could do for our Vizsla , and gave…read moreus the final say so, staff was caring and polite . My pet seems very comfortable even though she knew what was going on. Highly recommended. Will go back if needed.