It isn't cheap - ever - to cremate and receive our kitty, but they were kind and the urn is…read morebeautiful. Thank you

I had used Pet Angel previously (Clearwater) to handle the remains of my dog. They were wonderful…read moreand very compassionate, so when I heard that there was now an Orlando location, I didn't hesitate. I found the staff here to be patronizing, dismissive, and not very supportive. I am an LGBTQ person and felt I was being discriminated against. In addition, they charged me $200 to look through a window, just to ensure my pet was being cremated alone. I was told I could not take pictures, or videos. They said it was a "corporate decision". It seems all Pet Angel is interested in is profit. Rest assured, I wont be using them again going forward.

I Highly recommend using the business. The business owner was very professional sympathetic to my…read moreloss of pet and made sure I knew all available services. She even gave me a few extras for using her service

Just really nice folks that understood how important our dog was to us. They were super…read moreprofessional and very kind - no effort to upsell, which we appreciated. Very dignified.

Compassionate, caring, patient, and very professional during the recent death of my beloved, dog,…read moreAlan. I can't say enough good about them.

Last week I said good-bye to my dear friend of 14 years. She'd been ill for the last 10 months, but…read moreher rapid decline in only a couple of days was shocking. Because it was so sudden I hadn't researched crematoriums or other options. The vet, who was terrific, said my love would go to a local crematory of which he thought highly. Over the weekend I read the reviews and was horrified by other pet owners' stories - mix-ups of their pets with others, communal cremations (dogs, cats, birds - you get a little bit of all of them), and disrespectful treatment of their loved ones, among other situations. (I've since hear further horror stories.) Thanks to the power of the internet I found Pine Castle Pet Cremation. I called on Saturday, not really expecting an answer - and almost immediately was speaking with the owner, Terry. I immediately felt reassured that this was where my girl should be. Because of the weekend and my vet's office being closed, nothing had happened to my sweetie. When the office opened Monday morning I was there to pick her up and take her to Terry's location. As kind and gentle in person as he was on the phone, he explained the process - offering as little or as much detail as I wanted. Totally dignified from when I arrived until I left a few hours later with my girl. She's home, and I know it's her, and I can rest easy. Losing someone special is incredibly painful. Dealing with the aftermath should be. Fortunately for me, Terry at Pine Castle Pet Cremation facilitated a peaceful resolution compared with what might have been. Thanks so very much for your kindness.

The owner here was so helpful, accommodating and kind. He was willing to be available whenever…read morenecessary, even after a long trip he was just on. He has the heart of a saint. I would recommend this person to anyone who needs cremation services for their pet.

Resting Rainbow was so kind to us.We lost our precious Sammie, he was a Papillion and he would have…read morebeen 13 years old on June 21,2026. He was so loving, smart and just a sweet baby & had so much life still in him & he didn't look 12 years old or act like a senior dog. He passed on May 21,2026 exactly a month away from his 13 birthday. He passed from congestive heart failure. He was our sweet baby boy that we LOVED so very much and he left behind his Daddy, Mommy and sister Chloe who is a 14 year old Papillion. They loved each other so much too and they were partners in crime. Resting Rainbow took care of Sammie's remains and was so respectful too. When we went to pick him we walked in and their place was so nice and very clean too. They have all options for you fur baby. We asked where Sammie was cremated at and they showed us. They didn't hide anything from us. We chose a private cremation. And seeing it all put our minds at ease. The two gentlemen that work there were so kind too. You speak to the owners too and they go over everything with you. They are a married couple and so very kind and understood what we were going through. They understand due to they lost their baby and they knew how it felt. That's why they opened their own place. Thank you Resting Rainbow for all your kindness and understanding. You made this easier on us at such a heart breaking time. Thank you again Christine & Steven

Our CAT MS PUFFY…read more What a great experience from start to finish. The staff AMAZING!! The Doctor she was so kind and gentle and loving that came to the house. A VERY beautiful UR and all the extra's we got to treasure for our little girl Ms.Puffy's remains. So happy there are people so kind and loving out there to help us when we need them. Thank you again so very much from my husband and I both.

I recently lost my 2 year old budgie Cumulo. Everyone at Pet Cremation of Kissimmee that I spoke…read moreto/came into contact with was very polite, kind, and respectful. This is such a hard time, but I am grateful to know my sweet feathered boy was treated with such dignity and respect. They also made a clay piece with his footprints and some of his feathers on it, which I was very touched by how beautiful it turned out. Thank you all for your kindness during such a difficult time.

The first person I talked to,a woman, was very compassionate and understanding. The old guy who…read morehanded me my pets remains was rude and seemed very inconvenienced for my need to pick up my pet. Double check the address because it's wrong in yelp

My (chloe) dog died unexpectedly on Sunday 23 March 25. Don came out Sunday evening and collected…read moreher for me and returned her remains Friday. Very professional, empathetic,sincere and kind . Highly reccomended

Incredibly kind and helpful when I lost my pet. Helped walk me through the process and didn't rush…read moreme. They even opened late on a holiday for me yo bring by dog in.

I did not personally choose this business. It was chosen for me by my Vet, Dr Ibarra with Animal…read moreClinic of Merritt Island as they use the services specifically of Best Friends Cremation in Titusville, FL. I had no prior interactions here, & no reason to think my beloved dogs ashes would be treated with anything less then the care one would expect shown to all sent to be returned in the last memories of any furry loved one. I do not know to date what exactly transpired there, only that after a month passed? I inquired through my Vet office as the service was chosen by the office & thought perhaps something had gone wrong. When the Vet office contacted this cremation office? They were told that my dogs name had been of an issue in spelling?? Causing the effective hold up on returning my dogs ashes for pickup to bring him home the only way possible now. Strange to my thoughts as a simple call would have quickly resolved any spelling issues encountered correct? My dogs name is certainly not one of extensive reasearch needed to provide spelling as Axel does not seem to me as a name needing investigational tutelage, but I rationalized perhaps that was a time of exceptional volume of need within the animal cremation profession & decided to wait patiently, so I did not inquire again until another few weeks passed. Sadly, a friend also lost their dog around the same date as Axel? So when he relaid to me he received ashes back in days, not weeks or well over a month as mine were taking, I did become concerned. The misspelling or uncertain of spelling should not have caused the amount of time now passed, it did not then nor now make any sense to myself or others. Again another call was placed to my Vets office and bless them, they were so helpful. After calls were made the ashes finally arrived at the Vet office & available for pickup two (2) days after. The length of time taken over the spelling of my dogs name should not have required well over a month to possibly several in resolve. A five minute phone call would have supplied any information related to spelling correctly a four letter name. Their services are not inexpensive, not in the least. But when you place trust in the handling with the remains of a lived one? You expect a certain level of security in providing the correct remains to the correct person. I however feel in question of exactly that. I have no confidence that what I was provided is indeed my dog. Why would this misspell continue with the return of all? Please see the pictures attached for verification in the continued issue that was the supposed rectified problem holding up this process. So if the issue was never resolved? How do I have assurance in the remains being mine? No, the lack of honest communication between this cremation service & basically the non caring that was provided in returning all without explanation as to why the misspelling was never corrected on ANY of the keepsakes provided, not the certificate of cremation nor was MY last name included as I was the owner of record and as I see it? I paid for a litany of errors & non corrected process. I do not feel secure that what I was given is actual what claimed. I am certain anyone that would go through the seres of misinformation provided would feel as insecure in the remains. Please view attached below. My dogs name is Axel, not any records show *Axle" in his fifteen years. I strongly suggest that if you are in need of your pets cremation services you research & locate a more stable & forthright business then Best Friends Cremation. I would hate for anyone to feel the questions posed from this lack of proper procedures. Trust me, you do not want questions in the last interaction your beloved pet will have.

I had to put my senior cat to sleep after he became deathly ill .I have never been able to cremate…read morea pet before but wished I had. The kind vet at Dr George told me they used Best Friends Cremation and said how nicely everything was done through them. I recieved my cat's ashes with so many sweet extras along with comforting poems. Everything was done exceptionally. Even though I broke down in tears all over again seeing everything they included. It was so comforting to know they take it seriously and know exactly how to make every cremation they handle as though it was a loved one for them too. Thank you so much.

I've been going here for the better part of 20 years with our dogs. They are professional and give…read moregreat service. The staff really cares about what they do and it shows. Overall a very good veterinarian. Back again for another visit. We called today and were able to get in within a couple hours. Really appreciate getting in quickly when our pup isn't feeling well. They really do seem to care and take their time with each patient.

UPDATE 1: AVOID THIS PLACE. Bad management and random vets sweeping in to tell you to put your pets…read moredown!!! After the incident that led to the review below, the Clinic Manager of UAH came in to talk to me. She said she "didn't know the name of the doctor" (who never introduced himself to us) because "it's really long" - and she is, for the record, his manager. I cannot believe that that was offered as a defense of this random vet who, again, never gave us his name before telling us he'd probably put down our dog if it was his. UPDATE 2: our old vet, Dr. Basso, who used to work here, is now at Maitland Animal Hospital, go there! MUCH better staff and, most importantly, our dog is fine and happy again! ORIGINAL: Been going her for years, but today was traumatic. Some random Vet I had never seen before came in, he never gave us his name and didn't make any effort to familiarize himself with our dog. He skipped a thorough exam on our dog (barely checked his vitals, just touched his neck a bit and sort of pushed him around) and told us, after reviewing his most recent bloodwork in front of us, but not his history, that he would probably put him down if it was his dog. I went to the front desk to ask for an appointment with our normal vet, and the rude girl at the counter said our vet left and she couldn't tell me where she went. This place used to be good but they have driven off or replaced everyone who made it great. They don't care about your pets, staff is rude, and they cycle through too many vets for you to trust your pets to them.

Phil I want to thank you for consistently being there for Chip and Java whenever we need that extra…read morehelping hand. We appreciate all the love and attention you give them and the peace of mind you provide us. Thank you for always taking care of our mail and other little things on your way. You guy are the BEST. I can not say enough. We really appreciate you being there for our furry family members and all you do.

Love them! Always nervous and guilty about leaving my furtwins behind on a trip. Marejane and Phil…read morewere wonderful to meet. The furbabies warmed up to them instantly which settles my nerves. Daily pics kept me reassured. Will definitely ask them petsit