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    Animal Rescue Recon

    3.2 (24 reviews)

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    She's the best!

    I had a great experience working with Norma, my dogs foster mom. She clearly loved my dog and was very careful when choosing who to place her with. She is the most amazing dog and I couldn't think of a better fit for my little family. Norma was pleasant to work with, very kind, and very understanding. I'm not sure why there are as many negative reviews as there are, I can say that if a dog was taken from your care or you were denied for adoption, there was a valid reason. Some dogs need specific environments or people to thrive. I have confidence that ARR puts the dogs first, and I think that any good rescue should! If I ever have a friend looking to adopt I'll definitely be referring them to Norma, and ARR.

    Sisters!
    Vince S.

    We have had a great experience with this organization. We originally saw a puppy we wanted to meet on adoptapet.com. She was being cared for by Natalie with ARR. Natalie called us back within a day, we sort of interviewed each other and set a date for us to meet. Natalie is warm, caring, energetic, informative and very responsive. The meeting went well and we adopted our little puppy and waited until she was old enough to be away from mom. Natalie took such loving care of mom and the puppies in her care. All 9 puppies survived despite mom having minimal care before Natalie got her. The puppies were raised in a warm, loving home with other friendly dogs to play with and humans to cuddle with. We later had an opportunity to adopt our puppy's sister end of January - so we now have 2 sweet, loving puppies in our family!! Both came with clear instructions for their care which was included in the adoption fee - all their shots, a microchip and spay surgery. There was also a coupon for a local vet visit which I used just to get them looked over. The puppies are now 6 months old and doing really well!! The puppies have an Instagram if anyone wants to see them - perdita_and_her_pups.

    Cali after adoption-4 months

    I had a wonderful experience adopting our puppy through the animal rescue recon. First of all, our foster mom Natalie Haufler is amazing. Not only did she socialize and get it our puppy prepared for a new family but she was very informative and detailed about the entire process of becoming a new owner. She genuinely loves dogs and went above and beyond to assist us providing information and tips about having a new puppy in Our life. She is like having a veterinary technician at your finger tips. Our little guy was very socialized and has been a joy to have. Another reason they deserve five stars is for their follow up and support. Our puppy had to return for a 2nd surgery due to an abscess from her spay. We fully expected to pay for this. Animal Rescue Recon paid for the procedure. The veterinary services they use at Central Boulevard Veterinary Services are outstanding (1280 Central Blvd/ Brentwood, CA 94513) Thank you Natalie, Animal Rescue Recon and Central Boulevard Veterinary Services. You all were wonderful

    My little bug!

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    Ask the Community - Animal Rescue Recon

    Review Highlights - Animal Rescue Recon

    Natalie truely cares about the well-being of all her foster children and who will be taking them home.

    Mentioned in 4 reviews

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    K911 Animal Rescue

    K911 Animal Rescue

    3.5
    (16 reviews)

    I adopted my third child, my "fur" child from Petsmart in Concord where K911 Animal Rescue was…read moreoperating that day. Jeanie had been fostering the cat we adopted. Her name was Brenda Walsh. The same name as Brenda from 90210. Brenda was one of the loudest cats when placed in a carrier. She absolutely hates it and I knew I needed to get her out of theif as soon as we heard hear, so my daughter and I adopted her. K911 workers were patient with us and allowing my daughter to hold different cats, and share info on them. They are also dedicated to what they do and I was even able to reach out to Jeanie after we had adopted Brenda to ask her some questions. Also, we were able to take her to the K911 clinic to have her seen for cough as soon as we adopted her. I'd highly recommend K911 since they are REALLY good to the cats who come through.

    My niece and I visited K911 Rescue because she was excited to meet the cats and potentially adopt…read moreone. When we walked up, there was only a screen door at the entrance, which made it appear open to the public, so my niece naturally assumed it was okay to walk in and lightly tried to open it. I immediately told her not to, and at the same time the employee also said "no." We then stood there patiently for a couple of minutes while the woman continued moving around without acknowledging us or explaining anything. I finally asked if they were open, and she abruptly yelled, "No, I'm cleaning." The issue was never that she was busy. We would have completely understood if she had simply communicated that respectfully from the beginning. Instead, the interaction felt cold, dismissive, and unnecessarily rude, especially toward people who came in genuinely interested in adopting. What was also concerning was the smell. Even while standing outside at the screen door, the odor of cat feces and urine was extremely strong and immediately noticeable. It smelled as though the area had not been properly cleaned in quite some time. Overall, we left feeling very unwelcome and disappointed. I hope future visitors and potential adopters are treated with more kindness, professionalism, and care.

    Brentwood Family Pet Care

    Brentwood Family Pet Care

    4.3
    (428 reviews)

    Dr. Jenelle Pinon has been caring for my baby boy, Bubba, for the last couple of months, and I'm so…read moregrateful for her care and support. When Bubba was recently diagnosed with diabetes, I felt overwhelmed and unsure of what to expect. Dr. Pinon took the time to explain everything clearly and gave me treatment options, including insulin or medication, so I could make the best decision for Bubba. I really appreciated that she respected my choice and helped me feel confident moving forward with the medication route. She has been patient, compassionate, and thorough every step of the way. She answers questions without making me feel rushed and genuinely cares about both her patients and their owners. Managing a new diagnosis can be stressful, but her guidance has made it feel much more manageable. I truly appreciate the care Bubba has received and feel lucky to have Dr. Pinon helping us through this journey.

    A routine dental cleaning for my two dogs turned into a traumatic, expensive nightmare due to sheer…read moreincompetence and a disgusting lack of transparency. They "only" charged $3400 for the cleanings, and failed to ask us if we are OK for them to remove all teeth from what used to be one of our dog's cute overbite. We also had to pay another $1500 for a follow-up emergency visit because they injured the other dog (and failed to tell us about it). Doctor must have a twisted sense of reality, because they told me the dogs did "fantastic" when I was called after the procedure. Dog 1: Permanent Disfigurement without Consent They extracted all six lower incisors from one of my dogs without a single phone call to discuss the necessity or get my consent. They effectively destroyed his signature look and "overbite" forever. We dropped off our cute dog and picked up a "small beast" with only two visible lower canines, all because they couldn't be bothered to pick up the phone. And I will be requesting the x-rays and get a second opinion in the necessity of the extractions, because the other incident described below shattered my confidence in their competence. Dog 2: Injury and Cover-Up While my other dog was under anesthesia, the staff managed to lacerate both of his ears while trimming his face. Let that sink in: they cut a dog that was chemically immobilized and not moving. Even worse, the doctor called me afterward and emphatically stated both dogs did "fantastic," choosing to deliberately hide the injuries. They didn't mention a word of it during the face-to-face pickup, either. Dog 2: Late night emergency follow-up visit We only discovered the injured ears after getting home. When we called, they downplayed the cuts as "no big deal" and admitted they had used skin glue to fix one cut. They didn't even provide an e-collar. A few hours later, my dog was bleeding profusely--blood was literally pooling on the floor. We had to rush him to an emergency vet where we discovered the cuts were so deep they required actual sutures. Because of this clinic's "minor" mistake, my small dog had to be put under anesthesia twice in less than 12 hours. And we had to foot a $1500 emergency bill, after an incident that traumatized our family.

    Joybound People & Pets

    Joybound People & Pets

    4.6
    (616 reviews)

    About a month ago, I went to Joybound People & Pets to adopt a kitten, and I had such a wonderful…read moreexperience. Everyone was so kind, welcoming, and helpful throughout the whole process. I was looking for a baby kitten, and thankfully I found exactly the little cat I was hoping for. The adoption process was easy and smooth, and you can really tell how much the staff cares about the animals. The cats are very well treated, and the conditions they are kept in are excellent. Everything was clean, organized, and the animals looked healthy, happy, and loved. Thank you to everyone at Joybound People & Pets for all the care and dedication you give to these animals. I truly recommend this adoption center!

    My best friend lost her mom to cancer a few weeks ago. My friend lives out of state- so I have been…read moreassisting her locally. Her mom adopted the sweetest chihuahua from Arf back in 2021, the fur baby went blind about a year ago. So we were really concerned about how she would settle in a new environment, and we're trying to rehome the dog I went to Joybound a few weeks ago to ask if there was any chance they take back their animals in these circumstances. The woman at the welcome desk was so helpful explaining yes they do. She walked me thru the process to fill out the forms online They got back to my friend promptly to setup an appointment for a behavior assessment and vet evaluation. We had our appointment yesterday at 2. We arrived a half hour early so we wouldn't be rushed , and to help Lily stay as calm as possible. Everyone we encountered was delightful and so kind. No judgements- Lily came alive with tail wags and enthusiasm to be back at such a supportive rescue group. She was just basking in the attention and love. She passed her behavior test with flying colors. We were told she most likely will be going to a foster home first for a few weeks before she's available for adoption. We were told we can follow her online with her name, and see when she becomes available and she won't be on the website anymore once she finds her next loving home. Thank you Joybound for standing behind your animals and supporting families We also did not have to pay a surrender fee. We were encouraged to take our time and enjoy complementary coffee or tea, also offered a box of tissues We were already pulling out of the parking lot before our scheduled appointment time Can't think you enough for your kindness all around this hard experience

    Paws & Claws Play Care

    Paws & Claws Play Care

    4.6
    (9 reviews)

    I am so glad I found Laura. Since things got back to "…read morenormal " I have been working long hours and she's been such a great help with my big puppy. She has been very professional and reliable. I strongly recommend her.

    Hired her last year in August. Went through an extensive interview/introduction meeting prior to…read moreuse. Took lots of notes, pictures, videos of how to do things. Some things I thought didn't need pictures or videos... But thought she was being thorough. First few visits got lots of text messages about questions, concerns, comments. Again, didn't think too much of it thought she was being thorough. Then started getting phone calls at work that were not emergencies, had to tell her to text my mom, my daughter or myself and one of us would respond. Even though this was all discussed at the interview/introduction meeting and in writing on her form. When I first interviewed her, I told her my old girl might need her bottom washed once in a while if she had an accident and she said she was fine with that. A few months after being with us, she decided she didn't want to do that if the need of arose. I took a pause on using her even though I had prepaid visits due to this. So family was helping take care of the animals and I wasn't using my paid visits. Fast-forward to today I had to hire her because the family that was helping me with my dogs is hospitalized at this point. We went through lots of things last night through text messages and notes on the counter today walking her through everything. I started to get lots of text messages today because she couldn't contain my four month old puppy. She couldn't get her back in the kennel. She couldn't get her into a gates off area in the hallway, catch her and put her back in her kennel. When asked if she could do that, she said she didn't want to that she might be bit. The puppy was barking at her because she was afraid, but the puppy would not have bitten her. She knows that some of the dogs that I have don't get along with each other hence the baby gates and she was making comments about walking them through the family room to go out to go potty even though the one dog who doesn't get along with others is baby gated in the family room. You would have to go through her area to get outside, which wouldn't be a safe alternative. Also with the dogs "being afraid of her" I wouldn't want her to open the door and take them outside with the option of them getting loose, lost or hit by cars. I asked her to get the puppy into the kitchen so that she had one area to be contained in and was safe. I didn't think I would have to educate a dog sitter/dog owner to puppy proof the kitchen before she left. I left work early and rushed home because I couldn't see the puppy on camera. When I got home I walked into a huge mess. The puppy had torn up all kinds of dog diapers, gotten into dog shampoo, destroyed an entire full pack of baby wipes. Plus, there was two things that are electrical plugged in the area. The puppy chewed on one item. It's just shocking that someone that has a dog and has a business that's around animals couldn't think outside the box. Needless to say, I've terminated our contract and will not be using her again. I would not recommend using her to anyone. Per owners response: I appreciate the questions but when I have answered the questions and you repeatedly do not follow the response that is very frustrating. Usually someone hires you because they can not be available such as work. When you can't follow the agreed upon instructions and have to repeatedly text or call the number for emergencies only and not really an emergency it gets very hard to continue to do business with you. You may have received training but you are very much lacking in common sense. You were given multiple ways to contain a puppy. None of which you wanted to follow. So finally because I had to go back to work I said contain in kitchen. Though I never thought I would have to hand hold you and tell you to pick up everything she could get into especially if you have had training! Also she is not fearful nor has she bit anyone. So it may be you! With all the training you state you have had I am surprised you couldn't manage a 4 mo old puppy. You also seemed to struggle with my clear directions of separation of specific dogs for safety. You wanted to walk 2 of them through an area where a dog was that would be a safety issue. To move said dog you would need to take her into the kitchen where the puppy was you couldn't contain. So again compromising safety. I spent a 45 minute commute home one wondering if my dogs were secure in the home, two if my puppy was secure or missing because she could not be seen or heard on camera, three my geriatric dog you were initially hired for was on the ground and not on her bed. Plus when I got home she had an accident which leads me to believe she did not relieve herself even though you said you took her out. Ultimately, I think people need to understand that you don't follow through with what you say you're going to do. And you come across as knowledgeable, but you don't know how to handle specific situations that are not that hard to handle.

    Umbrella of Hope Animal Rescue

    Umbrella of Hope Animal Rescue

    2.3
    (51 reviews)

    Thank you for not being compassionate about my situation, I message them about surrendering my cat…read moreor seeing if they knew of any organization that could help me out with re- homing my pet and in the screenshot I sent them you will see the response. No I didn't probably put enough details in it, but I still should have got a little bit of compassion. Yes, my cat is semi ferrel, I took a chance and adopted her this way and the organization that I adopted from lied to me because I found out there was more issues with her then they told me about and I didn't return her. I got her training and it still didn't work. I do love her dispite her behavior, that's why I didn't just open my door and let her go run free when no one will help. I have no electricity in half of my apartmemt because of this fire, no heat, no where to go, and I am still living here and trying to do right by my animals. This situation has stressed out my animals as much as it has stressed me out. Whats stressing me out is my animals may be suffering right now and I reach out for help and I get a nasty response from this organization and many more like them. If I had somebody to turn to so my babies are not suffering I would go to them instead of reaching out to a complete stranger. Hope and pray you never have a fire in your home and your fur babies have nowhere to go because these organizations that claim they help don't. If you can't help Then just tell me that instead of having a crappy response to me reaching out for help.

    Horrific experience here. Dog from this place came with a urine drenched blanket and soaked in…read moreurine and had been in feces in it's kernel for at least 12-15 hours and very hungry. This place absolutely does not care about the actually CARE and WELL BEING of the animals. Formal complaints have been filled in the past and a new complaint now as well with the state. We need more rescues however this one is not here for the interest of truly helping animals and doing the right thing. Purely disgusting. The Vice President's behavior is all on video and very disturbing - poor animals!

    Animal Rescue Recon - animalshelters - Updated August 2026

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