Dr Liu is the best! She takes interested in you as a patient and a person. Great staff and always attentive to my issues.

We came in last minute for an ear infection. The office was inundated with people. The staff did their best to accommodate the patients. Dr. Liu was super busy, she was amazing as usual. She took the time to answer all our questions. Applause to Dr. Anita Liu and her staff for the wonderful work they do every day. Thank you!! read more

Patient, care and professional. Excellent doctor who you don't want to miss her. Highly recommended.

I hate giving bad reviews but I have to spread the words for all of the new patients. Never met Dr Liu. 0 star is for the rude receptionist. I changed my PCP to Dr Liu after reading so many good reviews. I called in the office to make an appointment just for a check-up. The receptionist said I would have to do a "consultation" first because I'm a new patient, then I could do the check-up on my next visit on another day. I asked her again if I could do checkup and consultation on the same day because most of us can't take multiple days off just for a simple checkup. She said "no, I already said you couldn't do that". I asked her the reason why they couldn't do both on the same day. She said "because it's standard" with the tune like even an idiot would know that. ABSOLUTELY RIDICULOUS and RUDE! She is wrong. Many places do both consultation and check up on the same day. speaking of efficiency... Because of her rude attitude I decided to switch to Memorial Care who can do both consultation and check up on the same visit. Many yelpers complaint about their first time check-up and its ridiculous high price here as new patients. You should totally avoid this place! read more

Dr. Liu is an okay doctor. She doesn't really hold your hand through anything and she's very head strong. When you go, make sure you have a list of everything you want to talk to her about because if you don't, she'll be in and out before you can count to 10! Even if you tell her staff why you're there (they always ask when I checked in), she doesn't always catch it in the notes and doesn't ask unless you do. What I really don't like about her office is that they charge you for everything, even if you just talk about it. $20 here, $20 there.. It really adds up! Referrals, I understand, but I was once charged for a referral I did not receive because she didn't think I needed it yet (I had to go back in 6 months and got charged again, even though I paid for the first one I did not get). Another thing I did not like was that my insurance clearly stated that I can go to any ob/gyn for anything related to my vagina at anytime, but Dr. Liu insisted I had to go to her for everything first (keep in mind that even talking about birth control will get me an extra charge). I had to call my insurance to confirm I did not need to go to Dr. Liu before seeing my ob/gyn or getting any form of birth control, but it was still stressful. I didn't understand why Dr. Liu was so insistent on me going to her first and that she absolutely wouldn't even consider that I was correct about my own insurance. Trust was definitely lost.. A doctor who doesn't listen to a patient or even consider the little things is a huge red flag to me. Another example of crazy charges is that I have a skin condition where I get these spots, and to be safe, I like to get new spots checked to make sure it's not skin cancer. Dr. Liu recommended to me a dermatologist, great! What sucks is that every new spot, Dr. Liu's office said I needed to go see Dr. Liu first so she can take a look at the new spot before they can send me to my dermatologist. What?! This makes no sense! It's a reoccurring skin condition, I should be able to just see my dermatologist without Dr. Liu looking at it! Dr. Liu's office said I could not and that my insurance will not pay for my dermatologist visit if I go directly. Well, I called my dermatologist's office and they told me they can just resend the referral for the skin thing since it's the same condition and that my insurance will cover it even if Dr. Liu did not see the new spots. Ugh, another lie to get me to Dr. Liu's office! The final nail on the coffin was that I did not like the first ob/gyn that I had a referral to. The whole situation was just a terrible experience and I would rather have someone I trust be my doctor in my private regions. I asked Dr. Liu for another referral and her response was that the same thing might happen between me and the next ob/gyn and she flat out refused to give me another referral. The worst part about it was that she couldn't call me herself; she had her staff call me and when I asked to speak to her, her staff said she can't take any phone calls but I can leave a message and a staff member will call me back. There was so much back and forth of message leaving. Super frustrating. In the end, I went with another completely different doctor in a different network because I just didn't feel like the level of care here amounted to someone I could trust with my health. My new doctor is amazing, she takes extra care of me and even calls me herself! (I know, my line of bad doctors has seriously lowered my standards..) Don't be afraid to keep looking for the best doctor that treats you right; they're out there! Overall, Dr. Liu wasn't bad, but I didn't want to settle for "not bad". Also, I would not recommend Hoag network. They're terrible. Get a smaller network who works better for you and doesn't convince their doctors to charge for every tiny thing. read more

I've been going to Dr. Liu for the past 8+ years and have always enjoyed her friendly demeanor, spunky/quirky attitude and genuine concern for my health. I normally just see her once a year for my yearly physical but due to health issues this past year, I have been seeing her a lot more often. She has been nothing but a fantastic doctor and has gone above and beyond each time I have seen her. Dr. Liu took her time at each appointment and was very thorough and detail oriented. She truly does care about her patient's health and doesn't just rush you out like most physicians. I am so happy that she is so close to where I live and will continue seeing her as my GP until I am too old :) Thanks Dr. Liu for your wonderful services the past decade! read more

Dr. Liu has been an amazing doctor. She goes above and beyond to be helpful which is what I expect from a doctor. She's the only doctor who has really ever listened to me and was able to diagnose an underlying medical issue on our first visit. Her front staff is a bit hit or miss but for the most part they are friendly and helpful. read more

Dr. Liu herself was good, however, her office's charging practices are questionable at best. I was made to pay upon arrival for a new patient appointment despite clearly stating I was looking for an annual physical when scheduling. So I paid more than $100 for the "initial visit." I saw the doctor for less than 10 minutes total out of which more than half of the time was just us joking around, i.e., very little medical discussion since I barely had any complaints. She ordered me blood work, which I took and some were out of range. Her office requested that I make another appointment to discuss these results, but demanded additional payments upfront before the doctor would see me or discuss anything with me. When I suggested I will wait for the EOB from my insurance, her office refused to let the doctor see me because payment was due before any visit.... I've never had a doctor charge me extra to discuss out of range results, and I've also never heard of a medical office demanding payments upfront before an EOB was generated. Moreover, her office is conveniently making me skip my annual physical (I never got a full body exam...) probably because that's the only visit I don't have to pay for. What a scam! Rather disappointing.... read more

I've been a patient of Dr.Liu's since I was in high school. I was reading some of the reviews complaining about additional charges during annual physical appointments and wanted to clarify. The staff explained that while insurance covers the annual physical, any discussion outside of the physical which can include any complaints of pain and discomfort to prescription refills and referrals are not covered by insurance. These are considered a normal consultation appointment which do require the normal copay or deductible. She really does her best for her patients and patients who are complaining about additional fees should go and complain to their insurance. She is not the one who decides what your insurance covers or not! read more

Anita Liu has proven that patients health and life are no concerns of hers. Nice health care. A doctor who couldn't care less.

I have mixed feelings about Dr. Liu's office. Dr. Liu is energetic and a great dr, but her staff is rude and/or incompetent. On 1 visit, I was charged when I shouldn't have. My insurance card (PPO) says that my office copay is $0. The nurse with dirty blond hair insisted on charging $10. I wasn't really sure if I could see Dr. Liu if I hadn't paid it, so I paid it. Later, I asked that same nurse to refund the charges, and she confirmed that she would....2 months later, nothing. On another visit, a heavier Asian girl (I think it's the one on the office voicemail) was extremely rude. She looks and acts like she's 18. Unprofessional. She walked me to the scale and just stood there. She stared at me, so I stared back. After about 15 seconds of awkwardness, I asked her, "would you like me to stand on the scale?" She said, "uh, yeah." Horrible bedside manners. She measured my weight, wrote something down on her clipboard, then walked away...leaving me standing on the scale. I was so lost as to what I should do next. I yelled down the hallway to try to get her attention. She then grudgingly came over to where I was, walked me to the exam room, and said, wait here, Dr. Liu will see you soon." Slammed the door. WHAT IN THE WORLD DID I DO to deserve such rudeness? If you don't care about crappy treatment from the nurses in Dr Liu's office, by all means, go see her. Dr. Liu is nice, quick, and confident. read more

I have mixed feelings about Dr. Liu's office. Her staff is nice--they don't go out of their way for you but they're not mean or rude. Like another reviewer said, appointments are double and triple booked so wait times can be long. Once I see the doctor I feel that she is knowledgeable and seems to care about my health. She is very open to my thoughts and opinions about my care and really seems willing to work with me. That being said, she talks fast and seems to always be rushed. read more

I LOVE, LOVE, LOVE Dr. Liu! I remember going to her when she worked at the Woodbrdige Walk-in, and transferred to her office when she got her own. I went to her up until January 2014, when I was going to be in between jobs (therefore, no medical insurance for 3 months -- 90 day probation!). I figured I'd not get sick until May, so I can go back as if no time had passed. Then, Obamacare's promise that I can keep my doctor was a total lie! I have been going to some other walk-on medical group for the time being, but am so over not being able to see the same doctor over and over again. I am seriously missing Dr. Liu!! Dr Liu is great for many reasons. Not only is she super knowledgeable and professional, but she keeps the best relationships with her patients! My mom, dad, and brother are all fortunate to go see her still, and she always asks how I am and if my thyroid problem (which I had when I was going to see her -- and she was well invested in it!) has continued to be taken care of, etc. Even when I am NOT her patient, she still wants me to be healthy, and asks my family about me! If my work does not allow me to get her with my current insurance, I may have to switch insurances JUST so I can go to her again. I had HMO. She stopped taking HMO's, but if you were an existing patient and had it, it was okay. If I have to do PPO (ugh....), I will if it means I can have her as a doctor again! I love Dr. Liu, and I highly recommend her to anyone who is looking for a great doctor! I don't have anything to say about the other staff, but no matter what their reviews may be, Dr. Liu is worth it. read more

Best GP ever! Working in the medical field I've seen the good the bad and the how the hell did you become a physician. Dr Liu listens to her patients she's caring She's seen me at my worst and put me back together to make me the best a can be. My insurance has changed so I'm sad I can no longer see her. You will not be disappointed! read more

Dr. Liu is truly an amazing doctor. She has been my doctor along with my grandma and mom's for a long time now. Her caring personality along with her intelligence and staff is all incredible! I feel so comfortable with Dr. Liu and her kind staff that I hope I can have her as my primary doctor forever! Her attention to detail and true concern for her patients make her so special, I would recommend her to anyone. read more

My husband and I are new patients here with Anita. Even after reading so many reviews about how their front office & billing people sucks, I still decided to go with her because of HER reviews. I went in for a "consultation" and had to go to quest for my labs. Dr Anita told us both to come back after our lab results were in. I had an ectopic pregnancy a few months ago so it's crucial to see my Betas weekly. I got a call that they were in, so I called back to schedule my physical around 9:50 this morning. The girl who answered my phone call was extremely rude. She was not saying anything rude but her tone of voice said it all. She sounded frustrated & said there are no open physical days until May. So I can't even get in to do my weekly beta (blood draw) here at MY OWN PCP. I would pretty much have to pay out of pocket to an outside provider to get it done.. My husband and I both really liked Dr. Anita but unfortunately will be going in to get our records released and start looking for a new doctor. read more

Received a flier that she was taking new patients again. I made an appointment with the office and made sure as my first time visit I could change it. Well I received a call less than 24 hours to confirm the appointment and told them I needed to move it. I was told that if I didn't keep the appointment that I would be charged $25 fir cancelling less than 24 hours. 1. Did you not call me less than hours? 2. Did you warn me or give me notice 3. Staff who handles this as her responsibility was rude. Doesn't know how to deal with patient experience. She didn't diffuse the situation and made it worse by telling me to basically tone it down. Hmmmm. Policies were not made verbally or in writing as a first time appointment where you would assess a $25 cancellation fee? And you had your staff call me the next day to inform me you would not accept me as a patient. GOOD. Sad that I saw you 15 years ago and this is how you treat people who wanted to come back to you. Poor patient experience! Need to hire someone to run your office better. read more

Review is for pre-Yelp days. Both of my parents are patients of Dr Liu through family friend's recommendation. My parents did not speak English well at that point, so finding a doctor that can speak their native language was a big factor. The recommendation we were given was she is caring, very responsive, and all around a great doctor. Unfortunately, our experience was the complete opposite. In the first few months, I would schedule appointments for my parents, and the staff was fine, not particular helpful, but wasn't bad. The feedback I got back from my parents on Dr Liu was she seemed to be in a hurry, and really didn't spend the time with them addressing questions. Mind you, at this time, she was recommended by a close family friend and we all know each other's family. I was abit taken back by the lack of attention for family friends, and not just your everyday patient. Things progressively got worse. My parents do have some health issues, so was seeing her about once/month. Everytime I ask about their visit, they couldn't tell me what the treatment is, nor what the doctor's recommendations..etc. This is not due to language problem, so I was puzzled. In addition, there has been 2 incidents where my parents would show up for an appointment where the front desk nurse screwed up the appointment day, and tried to turn my parents away. The nurse also tried to blame my parents for the screw up, since they are senior citizen. I keep track of all of my parents appointments, I take their medical treatments very seriously, and I DO NOT MAKE SCREW UP ON MEDICAL APPOINTMENTS. We brought this issue to the doctor's attention, she simply brushed it off. My parents are traditional asian types, and did not want to stir up the pot among family friends, so continued to go to her despite the fact that they were getting subpar treatment. I was able to find several other great doctors who actually care for their patients well being. Good luck to those that are seeing her, and hopefully she's learned to care. read more

I've been going to Dr. Liu for years. She always gives personal time and attention needed and answers every question. She never is rushed to see another appointment and she's very professional and friendly. I trust her for my family and myself. I am so grateful to have Dr. Liu as our family care physician. Her office can get busy and I find the best appointment time is right after lunch at 1pm. Today I had a visit and I didn't even sit to wait. I was out at 1:20pm. I am sure if I wanted or needed to stay longer we would have but for today all was perfect. read more

The staff made a mistake reading my insurance policy and demanded up front fee even though I have one of the best insurance that covers 100% for office visits. Even after I point out the paragraph clearly shows that the deductable only applies to hospital stays, she refuse to admit her mistake and became obnoxiously rude. The policies that the doctor has in place also demonstrate that she is more concerned about $$$ than anything else. The doctor requires patients to come in for multiple office visits for very simple things that can be done in one appointment. STAY AWAY FROM THIS PRACTICE. read more

They tend to overbook... I waited 2 1/2 hours for a regular exam appointment only to have the doctor spend 5 minutes with me and throw a prescription my way without answering any of my questions. read more

Dr. Liu is the best doctor I've ever had. I recently moved to Hawaii and had to leave Dr. Liu's care, boy was that the biggest mistake I've ever made. I knew it would be hard to find someone like her in Hawaii, but I didn't know I would have to filter out the crap to find a decent doctor. I have known Dr. liu for 10 years and have referred a ton of friends and colleagues to her. Not only does she look out for you in the future but really takes her time with you even when the office is packed. I don't feel that she was money hungry like the previous post. She has always accepted my health insurance, even through all the changes it has been through over the last 10 years. Since being in Hawaii for the last 16 months, I still visit her office on my visits to California because I'm still in search of a doctor to meet my expectations of being compared to Dr. Liu. She is absolutely wonderful! read more

I have had Dr. Liu for over four years. I find her an outstanding doctor. I have never had to wait more than 15 minutes to see her. She is very bright, personable and engaging. Several of my co-workers have seen her and have had the same experience. read more

Dr Anita Liu is an outstanding physician who has shown more concern about my health than I could have ever expected. I have been going to see her for over 10 years. Every member of her staff is professional and friendly. She has provided the best care of any physician I ever visited. I can't speak for those with complaints. But I can say this.. Don't equate her lack of time with a lack of concern. Dr Liu has always shown concern above and beyond what I could expect regardless of her schedule, which is always busy (a very good sign). After all, show me a doctor who has time to waste and I'll show you a doctor that not many people want to see. I highly recommend Dr Liu. read more

I love Dr. Liu, she is personable and spunky. I like her approach too, she doesn't "over doctor" minor illnesses. She believes that young people are healthy and a cold will resolve itself and that is the best path. I agree with the philosophy and also think that she is always there for me when I need her. It's nice to have a physician who is a normal person and recognizes the needs of her patients. read more

Dr. Liu is a really great doctor. For starters, she cares a lot about her patients. Secondly, she is very well educated and keeps up on the latest drugs and research. Third, she tries to inform me of my options and then allows me to make a decision about treatment. She describes the conservative treatment, the agressive treatment and then we discuss the right course of action together that we are both comfortable with. Dr. Liu does this for even the smallest topics. I also think Dr. Liu is a great doctor because she is always on time and if I don't have anything that I want to discuss my visits to see her are very, very short. Like less than 30 minutes. I've even arrived a few minutes early and was still seen right away. Another posting indicated that Dr. Liu is hyper, and I will agree with that. She has a lot of energy but her energy hasn't stopped her from spending time with me if I would like her too. She has even given me financial advice and referred a dentist! She has never mis-billed me, although I could see how that would be very frustrating. My only suggestion is not to avoid seeing Dr. Liu because one of her staffers wouldn't admit her mistake, staffers come and go and I've been with Dr. Liu for over a decade because she takes good care of my health, which is the important part. read more

Is this a right posting for Dr,. Anita Liu whom I have seen for 12 years? The address listed was wrong. And this tone of voice of non caring and $$$ oriented doctor is so so uncharacteristic of her. As I said, I have seen Dr. Liu for 12 years. I have also referred many of my family members to see her. Everyone I sent is happy with her caring and compassionate manners. She would take extra time to explain the medical diagnosis and will always make sure to follow up on the abnormal test results. The other point that is worth of making is the speed of phone call after my tests. Dr. Liu's office would call the very next day to let me know the results vs my other doctor's office, which I have to call many times to track my results. I think all these other "negative comments" from other people are false. They just had not seen other doctors to know how good of services they receive from Dr. Liu's office. I highly recommend Dr. Liu to anyone! read more

I have been going to Dr. Liu for a few years and just wanted to say I think she is great. She is energetic and upbeat, but thorough with her care, prescriptions and information. I was referred to her by a friend, Linda, and have also referred others to her. My friend Jeri had a real scare with her health and Dr. Liu didn't hesitate to get her into the hospital. My friends love her and the care she provides! Dr. Liu is so positive a breath of fresh air when it comes to doctor's appointments! So many times, people look for the negative, but I wanted to confirm that Dr. Liu is so professional and I'm glad I found hre!! read more

Gr8 Dr but hungry for $$$$... I have been going to her for the past one yr. She is a very nice n knowledgeable Dr.But every time she would ask u to come again for small small things. She can simply answer your queries on phone but she wont do that. It hardly takes 2 mins in her office but she prefers seeing you in her office n charging you. read more

Dr. Liu has been our family doctor for 15 years. She has seen us through multiple health issues with professionalism and understanding. Can't say enough about the ways she has helped us. I would give more than 5 stars if that were an option. read more

I am very sorry to give this rating. I have a long story about this office. Last year I scheduled an appointment with this office and asked them that I need to do an annual physical check up ONLY which my insurance will cover it. (Actually all US insurance plans offer one time free annual check ups. ) I met Dr. Liu the fist time and she asked about my current health history and write an order for me to do the blood test anytime I plan to. We talked about less then 10 minutes. Then I left the office with the blood test paper thought I could just do the test anytime I want. About a few weeks that I haven't done my test as I have family issues. I received a bill from their office $109 for office visiting! I called my insurance and they said it is because the doctor claimed office visit and me asked about birth control, allergy ect. instead of routine check up. I am so confused as I did not ask for any birth control thing and I don't have allergies. Anyway, The insurance company said they will pay for it if the doctor rebill them as routine check ups. Then I called the doctor office and they found all kinds of reasons said it is a lot of work to rebill the insurance. The Doctor said she can give me a discount like $90, but the problems is I only want a free annual check ups. Anyway, it is a long story. At last, my husband said just pay for it, we don't want to get a bad credit because someone else' mistakes. read more

Dr. Liu isn't the best doctor. She has poor bedside manner, is a bit rude and unprofessional.

i went to this office as a new patient from my previous colleague's referral. first app, there was just some med history review with the dr and forms filling and shortly after the app i did tests at a well-known lab for next app's analysis, or the actual annual physical. second app, i had the actual annual physical and dr also reviewed the test results with me. everything was fine until i got the bills from this office. first of all, the first app cost more than the actual annual physical from the 2nd app. Can you understand it ? there was only med history reviewing/forms filling with my 1st app since i was a new patient and there was nothing to begin with, and i can certainly understand that it would not be free at all. i called them a few times and finally got hold of the dr and i was told that it was the new patient fees in their industry which would be normal. the dr also said that they can charge this "new patient" fees based on the contract between them and my insurance company, who is not required to pay this "new patient" fees at all. But, the truth is that the contract between them and the dr office has a limit on how much they can charge new patients the new patient fees. and you can probably guess it: they charged me more than that limit. after lots of calls between the dr office and their financial dept they finally corrected the charge and i paid almost right away. the other thing is about my tests done at this well-known lab of national scale for my annual physical. the lab totally messed up my claims and I spent tons of money up front which would've come from my insurance company, and I sent a tremendous amount of efforts and received long suffering, all by myself, for 6 months to finally get my money back from the lab. it's nothing to do with the dr office becasue it was not their fault. however, they wouldn't help you either and you are on your own, as long as they get the money they want from you. in summary, don't go to this dr office. i wouldn't say they don't care about patients' health, but just like some other posts here, they care about your money FAR more than anything else(including your health), and you can already sense it when you sign one or two of the documents as a new patient there. they don't care at all when there is any problem about fees between patients and other parties, such as insurance company and test labs...etc, as long as they get their money. it's total legit that they don't care because they dont need to, as long as they get their money. but we can certainly do better than this conspicuously-downright-profit-driven and patients'-other-issues-dont-care-at-all type of business in america. read more

My entire family was seen by Dr. Liu for well over a decade when we lived in Irvine. She is so kind, caring and takes as much time as possible with you. She really gets to know her patients and what goes on in their lives -- after all, that impacts your health in a big way, and she understands that. We recently moved out of the area and very reluctantly had to change providers. Our doctor now is more convenient, geographically speaking, but we miss Dr. Liu tremendously. read more

I should have mentioned in my initial review that recently I have had no complaints at all about her staff. In fact, I was reminded I should have said this in my review when I called today and the person who I talked to was very pleasant and helpful. read more

I had many doctors in the past but Dr. Liu is far the best doctor I ever had. I LOVE HER SO MUCH!!! She is so nice, kind, and truly cares for her patients' well being. She may have saved my life by forcing me to go through a pre-medical screening tests even though I didn't think it was necessary. My wife and I are so happy that she is our Doctor and we love her so much!!! read more

I have had Dr. Liu for over 7 years now. I find her very approachable, caring and knowledgeable. I do not feel rushed although she can get very busy. The best thing about her is that if you do not need medication, she lets you know. read more

Dr. Anita is caring, professional, and awesome. I have been her patient for over 8 years and what a delightful (and energetic!) doctor she is. I'm very thankful for her! read more

My mom and I have been seeing this doctor for many, many years. Without going into detail, she is one of the best, most attentive doctor's I have ever met. I don't take a lot of medication, or have many health issues, but she still makes me feel like she is 100% focused on my current issue. I work in the health care system, and totally read some of these comments, it sounds like a lot of you just simply don't know your insurance plan, and the coverage you have under that plan! I have never had an issue with over charging, I understand the first visit is a consultation, and that physical appointments take longer to book than regular visits. Still the best office I've ever been to in terms of being seen within a reasonable time, and getting the best possible care! read more

I've been going to her for years, mainly because I was too lazy to change doctors. The staff (seriously why is friendly helpful office workers so hard to find lately) is so-so. Sometimes they will say hi, sometimes now. The waiting room is tiny but who cares (unless you are waiting for over 30 minutes and you have to stand, which happens occasionally). The reason why I'm finally leaving is because the office is too loud! A combination of very thin walls, small office, and loud voices (Dr. Liu's voice carries throughout the office). There is NO privacy here! If you are okay with having your information public knowledge to everyone sitting in the waiting room, then by all means go to Dr. Liu! Many a times I've witnessed and heard conversations between office staff and Dr. Liu regarding a patient that had just called (addressing more private matters or just complaining about that patient). Although they can always squeeze you in when needed (probably like the prior reviewer because they like taking your money), she really is the kind of doctor that likes to overly prescribe drugs to you. I've had drugs prescribed to me when not needed (after consulting with my doctor friends and even my local pharmacist). In all honestly I would recommend her if not for the lack of privacy in her office setting. I think it's VERY unprofessional to know about everyone's business and why they are in the office. I typically have gone in because of a cold or sickness here and there so I really didn't care about privacy so much. However I am sick of her staff and the fact that they are not professional so I am moving on to another doctor in Irvine. Sad because she is pretty close to my house and I have gone to her for awhile but nothing has changed. I would NOT recommend her to friends. read more