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    Anna Banana Library

    4.0 (1 review)

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    4 years ago

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    Verizon

    Verizon

    2.6
    (136 reviews)
    $$$

    I had to go in today to see about handing in my moms phone. She passed 2 months ago and I needed…read moreto nit only turn her phone in, but have the service changed into my name only. The associate that helped me was very nice and helped me through the process. I will have to call in for the name change, but the process to turn her phone in was made very smooth!

    On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was…read morevery helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon.

    Anna Banana Library - communitybookbox - Updated July 2026

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