Dr. Mai is the best. You get her undivided attention when you see her, and she knows EVERYTHING (or…read moreso it seems). She listens and she's willing to work with you on whatever is bothering you, whatever you're worrying about. And if something is not a big deal, or is a waste of your time/money, she'll say so. She also knows who the best specialists are and you can be confident about her referrals. Yes, you pay an annual concierge fee to be her patient, but I think it's worth it. Also, after reading a couple reviews here, I want to say that yes, I have had to sit in in her waiting room for a while before, but not since she went concierge a couple years ago. And Dr. Mai has a sense of humor. So I can see being deathly sick with the flu and thinking it's NOT funny (or even OK) when your doctor says something like "join the club." But honestly I think it's a matter of humor and personality. She is not a jerk. I actually take comfort (and have a laugh) when I think I'm dying and someone tells me I've got some common illness, just like everyone else, and that I will survive.

I recently switched my health insurance and decided to designate Ann Mai as my primary physician…read morebased on the great yelp reviews. I was not disappointed! I made an appointment and had to wait 3 months for my first visit, but I wasn't in a hurry so I didn't mind. When I went in I discovered that Dr. Mai had closed herself off to any new patients for the next two years. Apparently, I made my appointment shortly before she stopped taking patients - whew. I waited about 20 minutes in the waiting room, they called me in, then I waited another 15 minutes before I got to see Dr. Mai. One reason why Dr. Mai decided to stop taking patients for the time being is precisely because she wanted to give more quality of care to her current patients. I can appreciate that. She walked in and she was SO YOUNG I was caught off guard! But she already has two teenage kids. I found out that she graduated med school at the age of 22 and had her kids at 24 while she was finishing up residency. Ask her to tell you her story, it's crazy! She's the sweetest person too. Anyway, while I was with her I felt completely cared for. She was very attentive and I never felt rushed... she really gave me her 100%. She does a lot of things online and is super tech savvy too, so you can pretty much ask her anything through the internet and she'll respond within 24 hours.

Compassionate, takes the time to hear you and wants to treat the problem! Amazing physician. Hard…read moreto find the good ones that listen and want to help especially when you have been struggling. So thankful for her! Heads up she does run a little bit behind. Just prepare for that and you will be in Amazing hands! Love her though! She's worth the wait!

Very professional very good doctor I recommend her highly in my doctor for five yearsread more

Unfortunately as said by many who left this practice, since the office manager Christina has left…read morethe entire practice seems to go down the drain in terms of front office is by far the most unprofessional, disrespectful people I ever came across. The doctor also seems to only care and focus on financials. The level of care is below average as you are only there 10 minutes and lucky enough to see the doctor more than 10 minutes. You feel you're in the kettle farm yo be seen by a vet. Most people that I know used to be part of this practice are leaving or have left. The biggest challenge with this office is lack of trained and professional staff and that's due to the new uneducated untrained racist office manager. Please avoid this office at any cost.

I've visited this office two times since my initial visit and i have to say everything was great…read moreboth times. The check in process was easy and the receptionists were really nice. The nurses and Dr. Hwang were always great as well. Dr. Hwang is very helpful and responds to messages online really quickly. I highly recommend this office.

They were professional, friendly and courteous. Dr Wong listened to my concerns and made…read morerecommendations for all of them and we developed an agreed treatment plan. She gave me detailed home instructions. I left knowing I was in good hands.

This is one of the worst front office staff ever. They tried to tell me if I speak/ask questions…read moreto the doctor when I have my FREE once a year check-up, that I automatically get billed for it. So, no questions. Ever since I went to this office, it is about how they get paid. Just to let you know, my co-pay is $25 and it does not matter to me the cost of the service, but it does matter how I get treated for the cost of service. So, I learned quickly that when I go to this office, I pay upfront and ask if there are any outstanding or extra charges to pay for. I will always pay in advance!! Well, months later, I get a bill in the mail stating I did not pay for my $25 office visit. Upon looking at the date in question, I investigated my bank statement, I saw that I had indeed paid. I copied the payment from my bank statement, and also a copy from the bill. Faxed it to them to let them know I paid in full as I always do. Well, I receive a call later, stating that the dates they had were wrong. It was another date they had in mind. When I questioned that date and validated it with payment, they came up with another date. This office is about money, not the quality of care. If you are ok with that, then this is the office for you. I would rather go to an office that CARES about the patient FIRST, the quality of care, then the billing.

Farewell Message To The Best Doctor…read more Dear Dr. Rezaei Mahsa, It is with deep gratitude and sadness that I write this farewell message. You have been an incredible doctor--not just to me, but to my entire family. Your patience in answering all our questions, your prompt communication through MyChart at MemorialCare, and your thoughtful updates on lab results always gave us peace of mind. Most importantly, I am a cancer survivor today because of your attentive care. Your expertise and dedication in referring me to the best doctors, surgeons, and specialists made all the difference. You didn't just treat me; you guided me through one of the most challenging times of my life. Though we are saddened to hear you are no longer affiliated with MemorialCare, we are certain our paths will cross again in the future. Until then, please know how much we appreciate everything you've done for us. Thank you, from the bottom of our hearts. We wish you and your family all the best in your next chapter. With warmest regards, Leon Le & Family

refused me at home labs or a safe alternative. wasted my time. zero compassion or help or care…read morewhatsoever.

After seeing Dr. Mikhail for nearly 15 years and talking him up to my mom the entire time, she…read morefinally relented after dealing with one mediocre internist/GP after another. Plus, their offices weren't very responsive or helpful. She had been concerned about the drive to Irvine since she doesn't live in OC, but after meeting him today about a list of issues, she walked out feeling empowered and happy to be in some expert hands. I went with her to her appointment so I was there to see how he treated her. He asked her questions, listened to her answers, and carefully examined her as if she were his own mom. I can't tell you how much I appreciated that level of care and patience. Now my mom can't stop talking about how amazing Dr. Mikhail is -- she said that all her other doctors have never been so thorough. For instance, she has had breathing issues the last few years yet no one had ever had her do a breathing test to figure out the cause. Dr. Mikhail quickly got a test ready for her, then diagnosed and treated the issue. I can't thank Dr. Mikahil enough for all these years of outstanding service, expertise, and kindness. He is the kind of doctor that won't run batteries of tests on you unless it's actually called for. I now live 50 miles away from his office and will still make the drive down to see him. I've recommended a number of friends and colleagues to him throughout the years and they all agree that Dr. Mikhail is hands-down the BEST internist around. We are SO LUCKY to be his patients! P.S. Dr. Mikhail's office is WONDERFUL. They are on top of everything and are smart, patient, sweet, and always helpful.

This doctor is by far the worst. What kind of doctor doesn't look into a patients health concern…read morewhen it runs in his family? Not to mention his staff and him were too lazy to even to type out a linki shared with them that had my health records. This doctor and his staff actually told me they "can't copy and paste" the link because their portal doesn't allow it. They didnt even try to type out the link on the browser or anything because never got a notification that someone was requesting access to the link. They just looked at the link and said no come in with a hard copy we're not going to bother with the link. Rudest and most inconsiderate response and handling of a patient records. I have never had a doctor so lazy and ignore my health needs like this doctor. And his staff are extremely rude and condescending and rush you off the phone every time. This doctor didnt look at the blood work at all. Other doctors saw my blood work and recommended things based off my family history because they saw things that concerned them. And when I went back to ask him about it and to look at my labs again and order extra testing because of this condition that runs in my family, he literally dropped me as a patient and said "there's a problem with our doctor-patient relationship." This guy is joke and he doesn't even answer questions. If god forbid you have a question, he actually gets annoyed if you ask him too many questions. He is very impatient, lazy, not thorough, and gives off an atmosphere that he hates his job. The 5 star reviews in here are fake trust me.

She is my family's doctor. Strongly recommend her for the best and reliable health care for…read moreeveryone. Me and my wife also my dad and my mom very grateful to her.

If you are reading this, steer clear and far away. Choose another provider for care and do not…read moreestablish care. Dr. Mahshid Elmzadeh. I agree with this particular comment to hold true and be accurate of her bedside manner and approach to patient care: "Doctor Mahshid Elmzadeh MD is "bordering" on disgrace to her profession and this is why". (Read whole review below) I too experienced this quick change of personality and abrasive bedside manner when asking a general question for care. If you express concerns about your loved one's care and treatment plan, she will get defensive, neglectful and dismissive. She does not have professionalism to be of service or provide genuine care for patients or loved ones. In addition, her practices are not aligned with the oath she took as a physician. You can message me if you want the details, but her license requires to report abuse and neglect. One call to the Medical Board and she can get reported for this. When you share a private matter that is important to the care of a patient for her to know, she gets defensive, angered and gives a quick tempered condescending response. She will not chart it, as if she does, she will be in trouble for not reporting it. She does not practice medicine, she just collects a salary and clock in for her time. I have had family friends who referred us, no longer see her as she did not remember or have any record of the prescription she gave them. She also has mismanaged care by over prescribing to family member. Her medical competence is low if that and she only knows are to refer not treat. You can give the benefit of the doubt on multiple occasions, however, if this has been an experience for over a decade, you know its negligence and incompetence as a medical professional. Choose another doctor at all costs. There are plenty to go to, do not have your loved one under her care or yourself.

I was blessed to find Dr.Dong and experience her incredible care. As a three-time cancer survivor…read moreand now dealing with atrial fibrillation, I have been struggling. I have felt completely alone in trying to handle the complexity of this current situation. I have tried two hospital systems :Hoag and UCI for physicians who could truly be nurturing and helpful. When those didn't work, I felt pretty desperate until I learned about Portola direct family care. There are not enough adjectives to describe the superlative service and kindness that she provided me or the amount of time she spent on an intake. It was almost unbelievable. I left feeling I finally had a person to help me. That is is no small thing! The nominal monthly fee is worth every penny. You can trust this Practice and this Dr. Do yourself a favor and sign up now.

I cannot say enough good things about my experience with this direct primary care practice. It has…read moretruly been worth it. I have direct access to Dr. Dong and can text her whenever I have a question or concern, and she actually responds. I've never experienced that level of accessibility before. She has been able to get me in the same day or the next day whenever I've needed to be seen, which has completely changed how I experience healthcare. What stands out the most is how much time she spends with me. My appointments have been close to an hour long, and I never feel rushed. She listens carefully, answers all of my questions, and makes sure I understand everything. It's clear that she genuinely cares and takes the time to know me as a person, not just another patient. This model of care has been amazing and has completely changed the way I think about going to the doctor. I feel supported, heard, and cared for. I highly recommend her to anyone looking for more personalized, attentive medical care.