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    Steven Graves Insurance Agency - Mr. Steven Graves

    Steven Graves Insurance Agency

    (5 reviews)

    North Dallas

    Good luck if you can ever get anyone to return a call or call you back when they say they will…read more Used them twice and had to ask for communication Multiple times and leave multiple messages. Done this time. I just went directly to the carriers and saved money for the same coverage.

    For many years we had our auto and home policies with this company. About a year ago the agency was…read moreswitching carriers with our auto policy. During this time they "forgot" to cancel the direct draft resulting in getting hit twice in one month for auto coverage. When I contacted them, I was told that there was nothing they could do and that it was my responsibility to contact the insurance company for a refund, which took almost a month. No apologies from anyone at the agency, just a "well, these things happen sometimes." That should have been our first clue, not to rock their boat. A few months ago, when adding a new vehicle, we were told our rates would be around $4000 per year for coverage on both vehicles. Since we are both over 55 and have clean driving records we were somewhat shocked, and we asked them to shop policies again and were told that those rates were the best they could do. We also decided to do some research on our own and contacted two other companies for quotes. No one solicited our business (didn't think I'd find out about the complaint you filed with our new company, claiming they solicited us, did you, Steven?) and we were pleased that we could get the same coverage with a major carrier for HALF the price we were quoted. I'm quite disappointed in the fact that over the past year that in order to transact business, it took repeated emails and phone calls to get any response or service. I can only surmise that having our insurance with this company for almost 10 years means nothing to them when the premiums quit flowing in. We are not only disappointed in the decline of service and being treated like outcasts, but we wonder if we were actually getting the best rates all those years. Methinks we trusted them a bit too much. In the past, we recommended this agency to many people, but we can no longer. So if you are looking for insurance, our advice is to keep shopping.

    American Heritage Life Insurance Company

    American Heritage Life Insurance Company

    (9 reviews)

    NEGATIVE STARS!!!…read more Let's just say this if you don't go to the doctor often and I guess this place would be ok, and for what they charge you sure why not... But if you do go to the doctor often then this is the worst insurance coverage you can get! First thing when going to any hospital that they state you can go to for coverage and when you give them your medical identification card and the hospital states they never heard of this insurance or coverage there is a reason, simply because for what you pay they don't cover anything, oh I'm sorry I stand corrected they cover some cost like pennies. I know healthcare is screwed up rite now but seriously it is like they cover maybe less then 20% of your medical bill literally, standard check up just to go in is $50 & I understand yeah that is a little high when some offer $5, $10, $15, $25, but when paying the copay usually the other portion is covered, not here, you pay $50 and then you pay for what ever it is you went in for, labs, physical check up, prenatal vitamins, pregnancy check ups, everything comes out of your pocket, oh oh sorry they will cover if you spend the night at the hospital but only up to $1500 depending on the issue. So let's see what they pay for then...hmmm seemed like nothing, if there is medication you need guess how much they cover nothing oh wait wait yeah nothing.. so if an ointment is $9 and insurance covers .0000012 or less you still pay $9 When you call any of the reps there all seem like they don't want to talk to you nor care about your situation. Which I can see but if your are a reparable business don't you think you would care about your customers well being or health after all you know it is a health coverage Ok for the most part temp agencies offer this plan which they should tell you from the get go it is better to get insurance through health net or blue shield or even Kaiser, so beware of the insurance that temp agencies offer you they are not the best plans and pretty much do not cover anything. service - super negative stars, hold time is 20+mins just from them to give you that stellar I don't want to help you feel because I'm watching oprah online and your bothering me..

    If this is the same life insurance co. that is also part of Allstate , I give it negative stars. My…read morehusband passed away last November and had a policy thru his work place . I have yet to see the benefits i'm due. They are a mutimillion dollar company , so a years salary should not break the bank

    Anna Nguyen - autoinsurance - Updated August 2026

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