Loveeeed dr pound. Super to the point, educated me very well and made me feel comfortable. But, I…read morewas a bit disappointed in the cleanliness of the rooms. There was a hair of pube looking origin on the chair and the floors were very dirty. Maybe look into hiring 2-3 people to clean rooms after clients..?

Horrible experience. I went with my mom who has memory issues. Told this to several people that I…read moreneeded to be in the appointment with her because she has problems understanding things. I was told that she was in a room and needed to be changed because the table was too high and they would come back for me. They never did. I asked where she was and no one would tell me. After a while of me trying to be known I needed to be in the room with her, someone came and said that my mom did not want me there. Of course, for a pelvic exam no, I would not want to be there myself, but for the conversation on plan of care I NEEDED to be present. Turns out they did not provide us with a HIPPA or a Consent form as I found out from the front staff and when I asked to speak with the doctor, they told me NO. The appointment was over. I also had an appointment myself and it was OK. I liked the doctor but yes, it was rushed and I asked her assistant to get an answer on a medication, and she never came back with an answer either. So many issues and I will never return. Front office staff was nice, the person who took vitals was ok, but would not get involved and had me wait until the appointment was over. The request for the doctor, never happened and knowing they screwed up with not giving consent and HIPPA forms. One even told me that they give them to people if they ask for it. NO, you give that to everyone in every visit. They did not correct the issue and give me those forms to sign later either. Customer/patient service, gets one star too, and not zero because only for the front desk person who actually try to help and was nice. I am so sorry to write this. I was really looking forward to this new visit. Very disappointing.