Serviced several outboard motors for me. Did a fantastic job! Trustworthy, timely service.read more

we needed an emergency repair on our boat and I just googled and found eastern Bay Marine. I knew…read morenothing about them. I wasn't from the area but from the time we called, the service was extraordinary the owner Dave was able to help us the next day he fixed the issue with the boat and not only that he drove the boat back to us and helped put it in the slip, it truly felt like a family and he made us feel a part of the family if you need any boat repairs anything to do with your boat you need to reach out to this company. I wouldn't look at any other company you will not be disappointed, and lastly, but not certainly the most important the price was incredible, Dave works with his son and has the small business but his professionalism kindness and generosity will forever remain in our hearts. We love you, Dave, Mel, and Kim.

Chris at Chesapeake Dockside is amazing. He was able to help me out during some of my engine…read moreproblems in Annapolis when other vendors were more interested in winterizing. He even worked on a weekend as the situation was an emergency. He's extremely knowledgeable and persistent; worked until the issue was resolved. A rarity among mechanics and electronics technicians, Chris has a passion for the technical stuff and loves the challenge. He comped me a few hours work when he was troubleshooting as we went down a few false paths in the process of elimination. Chris of Dockside has been the only vendor of any kind to call and follow up post-service. He is also very professional, polite, and owns the right tools and equipment. I'm grateful I was able to hire him. Highly recommended.

I used Chesapeake Dockside Services in Annapolis, Maryland for many years for maintenance on my…read moreboat. I had a great relationship with Chris (the owner) and Rob over the years. For most of that time, service was solid -- they generally showed up on time, were helpful, and I paid every bill promptly. We had a good relationship for a long time. Over the last year or two, though, things slipped noticeably. They started showing up haphazardly, often not on the days they promised, and it would take a week to a few weeks to get any email confirmation or follow-up. Communication became very spotty. That came to a head when I was selling my boat and needed a tachometer issue fixed -- the engine was over-revving. I contacted Chris directly, explained it was time-sensitive because the boat was being surveyed for sale, and was told I'd be added to the list and taken care of quickly. Instead, I waited five weeks with no update, emailed twice with no response, and finally had to call the office myself to ask what the delay was. That's when Austin told me Chris and Rob were both out on vacation at the same time, leaving him as the only guy handling everything -- with zero communication to me beforehand that there'd be any delay. I was told a tech would come out that Monday. Austin confirmed he'd be there. He never showed. When I followed up Thursday, he said he'd just gotten busy and never made it out -- his response was basically, "good luck, I hope it turns out okay for you." The pre-sale survey happened before the tachometer was ever fixed. As a direct result, I had to lower the overall price of the boat and create a $2,000 seller's allowance during negotiations. I lost several thousand dollars because they didn't show up and fix the problem like they said they would. Despite a decade of loyalty and on-time payments, the lack of communication and missed commitments during a time-sensitive repair left me feeling like I was no priority whatsoever, and that our long-standing relationship didn't matter at all. I felt betrayed, and this growing pattern of unprofessionalism and lack of caring has reached a point where I would not recommend them, nor would I ever use their services again if I get another boat. You're paying a premium and getting low-budget service.

Scott, the harbor master went out of his way for us. They didn't have what we needed in their…read moremarine supply store, so he personally drove us to West Marine. Another time, during a haul out, the lift crew helped us into the sling safely. They are phenomenal. We did have a communication problem with services. She dropped the ball in reserving a wax and buff job before we were launched. Again, Scott stepped up and provided us two nights on a slip because of her error. However, I'd rather have our hulls waxed. The grounds are like a park. Just beautiful. We will return.

Scott is freaking amazing! Thank you so much for the wonderful hospitality. We will not go to…read moreanother marina now in Annapolis because of Scott!!!

I just bought a boat at Tri-State Marine in Annapolis. I had an incredible experience with Ron…read moreYoung, the salesman. I had many questions and Mr. Young answered them all with just exactly what I needed in a boat. These people do great work, sell, and deliver great boats. The way they prepare a boat for delivery is well beyond what I expected. I feel so good about the boat I bought, and having them maintain it in the future.

Bought a brand new Grady white from them last year and upon closer inspection the boat actually had…read moredamage on it. I didn't notice it on delivery but the pictures I took on delivery day show that it was already there. Someone knew this at tristate and they totally bamboozled me. That is shady business practice!

Met Jeff the owner out on the water around July while boating. After chatting I found out about…read morehis marina. Fast forward to early part of Oct and I took my boat in to get a quote on a spider crack on the gel coat above the water line that popped up Al end of the season '24. After we discussed his pricing etc for that fix and I found his pricing very reasonable I went through a laundry list of stuff, fix a gel coat chip, 2 more on the interior, wash/buff/wax the boat, replace the scupper valve, repair the trailer turn signal lighting, and replace the winch strap. I figured it'd take weeks, maybe a month, wasn't in a rush to get it done as it's the end of the season. Well, as Jeff quoted me 10days, on the 8th day I got the call everything done! Went and picked the boat up today...absolute perfection. Although cloudy out, cannot tell any repairs made, looks factory. Everything fixed/repaired with no issues! Highly recommend!

We have used these guys with 2 different boats (both sail and power) over 8 or so years…read more They are extremely capable, friendly, and professional. They do good work and things don't drag on and on. We would highly recommend them.

I cannot begin to describe the level of anger and disappointment in this company, particularly in…read morethe owner Daniel. Kompletely Kustom gave us a a very low initial quote which is why we went with him and they looked good on paper. Well it was to good to be true and we were charged $15,000 more than what was originally quoted, and he wasn't even able to do over half of the work that was originally agreed upon!  We later had to get other companies to fix items that were quoted by Daniel as well as to fix the major screwups he left us. Furthermore Daniel (the owner) ruined our helm area prying with a screwdriver rather than removing it properly like a subsequent company did and he dropped hydraulic fluid in our stateroom ceiling without even a bucket or towel to catch the fluid from the part he was removing! I spent 2 weeks cleaning up the mess! Even more he acted like it wasn't a big deal while his workers scrambled to clean it up using our shop towels and rags! He offered to rip out the ceiling the next day when I sent pictures of the damage to reupholster it, but by then we were terrified he would mess even more things up and we may never get our ceiling panel back, let alone done properly.   He requires direct access to your credit card which he bills relentlessly even after I told him there was no more money in the budget for repairs (he was 15k over) forcing me to cancel our credit card. He also tried to bill us twice for the water heater they failed to commission properly, as well as for the time while he was ruining our ceiling. If you have anyfurther doubt, we were even offered a discount not to post a negative review about this which makes you wonder how many others took that discount and that's why he has decent ratings.  Do yourself a favor and stay far away from this company there'sa KompletelyKustomprice that you won't know about. . There are many other reputable companies out there that do business properly and they didn't even know his company name! Regrettably, we learned our lesson and now know that there are rules and regulations that he was in violation of.

We used KK to do several repairs on our boat. The engines needed some repairs and both vacu toilets…read moreneeded repair. After spending 6,700 on both engines, they still don't run properly. The Port engine has failed and there is a hole in the exhaust manifold that we paid for repair. Neither toilet flushes after spending 4,075.00 to repair and replace foot valves, seals, vacuum generator for waste system, etc. The salon compartment was left filthy. Stains all over the carpet and our couch was still on its side in the kitchen area. This was at the "completion" of the year long work that KK did. The boat died after it was launched and we had to have it towed to our slip. Dan the owner retaliates with paragraph long rebuttals to any negative review and turns it back on the customer. We paid a butt ton of money for shoddy work, a boat that is a waterfront condo and toilets that still don't flush after spending 4,000. Just run! Do not use these people!! I truly believe they have no clue what they are doing.

Mad Soaps seems to be the most reputable detailer around. The CEO Chris is an all-around decent and…read morehonest guy. Unlike most fly-by, night mom & pop detailing organizations, Chris runs a very professional company with a crew that emulates his professional vision. There is a reason they are so highly recommended. They do beautiful work in the marine industry.

Christian and crew did an amazing job on detailing and waxing our center console. From the pricing…read moreoptions and cost break down to drop off and great communication with MAD SOAPS office, the whole experience was top notch and professional. They even provided me with video updated of the process. Far and away the best thing was the end result. Not one thing was over looked and they went the extra mile. Our boat now looks BRAND NEW. It's insane. Almost too clean to use...almost.

The guys came all the way to California MD to help with my boat's four AC units. Professional,…read moreskilled, easy-going and willing to teach me along the way. Good work is hard to come by but These are guys you can trust!

Second service call to add safety item and adjust first repair. Came on time and has great…read morecommunication. Thanks