I am deeply disappointed in the way Dr. Timothy Woods and his office have handled my mother's passing. My mom died on May 5, 2026, and we have been trying for weeks to obtain her death certificate from Dr. Woods so we can take care of necessary arrangements. Despite repeated attempts to contact him and his office, there has been no response and no sense of urgency or basic compassion. During an already painful time, this lack of communication and failure to provide such an essential document has added unnecessary stress and heartache for our family. In my experience, this is not how a doctor who truly cares for patients and their families behaves, and I would urge others to keep this in mind when choosing a physician. read more

After waiting over a year to get a new primary care physician, I finally decided to give this practice a try because it was recommended by someone at the hospital. You are seen by physician residents that are overseen by Physicians that have been doctors for many years. When you get set up with a primary resident you might have that resident for three or four months until they move on but this is OK because these residents are top-notch. Amazing staff. Physicians and other care workers are always on time. So the office experience is fantastic. read more

Annapolis Internal Medicine - Internal Medicine Near Me - Annapolis, Maryland

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Extremely unprofessional and unsettling experience. Dr. Stephen Hamilton (the head doctor here) repeatedly mischaracterized a medically necessary sinus surgery as a cosmetic "nose job" even after correction, and spent several minutes questioning my prescribed medications (finasteride for hair loss) in a judgmental and accusatory way, including asking if I "didn't see anything wrong" with them. The interaction escalated to the point where his tone and close physical proximity made me feel uncomfortable and unsafe continuing the appointment. Completely unprofessional and unacceptable interaction - truly unbelievable. Time for grandpa to retire. read more

Long time patient no results. The main Dr cares about $$ and pharma peddling. His staff is not the best in Annapolis.. that's for sure... His patient care is 100% based on your insurance. Care more about the patient. HOW TO IMPROVE: Become an expert of the patients medical file rather than big pharma or how much money their insurance co did not cover . Seems like the trend read more

WARNING: Dismissed After Questioning Hidden Fees and Poor Care I was a patient at this practice for over 10 years. The quality of care has severely declined since my previous PCP left in August 2025. My experience with my replacement, Dr. Katherine Anderson, was unacceptable and resulted in my dismissal from the practice. The Problem with Dr. Anderson: Undisclosed Billing and Dismissive Care For my annual physical (which is covered for free by my insurance), I saw Dr. Anderson. During the visit, we had a comprehensive discussion covering stress and hormonal concerns--topics I have always included in my preventative exams without issue. Hidden Fee: Dr. Anderson charged me an unexpected $50 fee (which my high-deductible plan did not cover) for discussing strained muscles and requesting an HSA letter for a massage. I was never informed that these routine discussions would transform my preventative physical into a billable office visit. This is unethical and a lack of billing transparency. Poor Medical Advice: When I brought up hormonal changes, Dr. Anderson was dismissive, stating that HRT wouldn't make an impact and that I would only be offered birth control pills. This felt inept and shut down an important health conversation. Retaliatory Dismissal A few weeks later, I called the office to dispute the unfair $50 charge. While I expressed my extreme frustration and disappointment with the situation, I was explicitly clear that the representative was not at fault. Despite my decade-long history as a patient, the practice sent me a mailed letter one week later, dismissing me as a patient due to alleged "profanity and disrespectful communication." I did not use profanity. This action appears to be retaliatory for questioning Dr. Anderson's billing practices. Final Warning This practice seems to be going downhill rapidly. The combination of unethical hidden fees, dismissive patient care from Dr. Anderson, and the decision to retaliate against a long-term patient for disputing an unfair charge is appalling. Patient: Beware when coming to this practice, and specifically avoid Dr. Katherine Anderson. read more

The worst!!!! Doc never showed up for video appt, called office no answer, waited over an hour to be hung up on! im 65,& never experienced such an poorly ran doctors office!! Never again!! Wouldn't recommend to treat my dying animal let alone family members! The worst of worst! I had to rate this office a 1, otherwise it would have been a -1000!! read more

I have been coming here since 1994. Dr. Abraham is the best doctor. He listens to me and is proactive in care.

Confusing and little help? Poor referrals, lack of understanding and care, especially the more challenging, and frustrating you become with lack of empathy, etc...Rushed and irritating close minded pill pushers. read more

They only care about the money. Don't use their prescription card they offer (you actually pay more). I needed a 60 day extension on my prescription because I'm due to start Medicare in July and wanted to save the $200 or so I would have to pay before then (with my HDHP insurance) but they refused, and insist I come in. I've been on the medicine for 10 years and nothing changes so one would think they could extend it 60 days! read more

Phyiscians and staff are overwhelmed. Wait times often 30 miunutes to an hour as the company loiks lioke it cares more about profits. People at the desk say they have no idea how long the wait will be. It's all about bringing in the money for the CEO and other company leaders. Annapolis Internal Medicine is not about patients, doctors or staff. read more

After being a patient of this practice for 40 years I am done. You can be dying and they refuse to see you or return a call. It's become a factory with low level employees calling the shots. read more

Terrible management! I had a virtual appointment and was left in the virtual waiting room for well over an hour. I made repeated calls to find out what was going on with that and each time you call this practice you can expect to wait for at least 20 minutes before someone answers. So, I was told by an admin person that she would check and then leaves me in terminal hold on the phone and after I finally hung up she never even bothered to call me back. In total I ended up wasting 1 3/4 hour. I never was seen by a doctor and yet they charged me for the appointment. I actually have a possibly urgent need to see a doctor and best I get is being told that a nurse has agreed to see me on Saturday. read more

Unprofessional staff is my only complaint and it is something I've had to deal with for years. The good news is I absolutely LOVE Dr. O'Neill and would not leave her for anything. Today I was treated completely unprofessionally and chastised like a child. The receptionist said I needed to bring in a copy of my insurance card for my next visit. I told her (and not rudely either) I have it on my IPhone wallet, which wasn't good enough for her. I then proceeded to advise her that I have a mother with stage IV terminal cancer and I am dealing with a lot; I don't really have time to handle a lot of other BS (I used the abbreviation not the full word) like calling my insurance provider. She proceeded to go off on me telling me she is not a BS person and I need to discontinue using that language. Blah Blah Blah. First of all you are NOT my parent, secondly I am your client, and thirdly you need to learn some compassion. read more

Liked this place when I started going there years ago. Doc was pretty good and they had the Walk-In clinic downstairs that was very convenient. Having a doc as "My" doc was nice since many places don't have that. Thought we would develop some rapport and that would increase the quality of my care. Fortunately I do not have any chronic or serious conditions, so I normally only see my doc annually. Over the years it has gone downhill significantly. "Walk-In" clinic is appointment only post-COVID. The Nurse Practitioners there are very nice and that is the only shining light in this review. I like them very much but they cannot deal with anything major. Takes 3 months to get in to see "my" doctor and last time I was there he brought in a student of some sort. I did not join a teaching hospital. Expect and want to see my doctor who, in theory, knows my history and cares about me. Not really the case these days. Final straw - chronically understaffed. Have been listening to the phone ring for over 10 minutes now as I need to change an upcoming appointment. Doesn't even give me an option to leave a message. Finally got an answer after 15 minutes. Bottom line - was a great place initially and now I want to find somewhere else. They are too big for any level of personal care and they do not seem to actually care. read more

I have been seeing Dr. Malhotra for a few years now. She is very thorough and professional and responds quickly to my messages on the Patient Portal. read more

I have being going to this office for years, but I have finally reached the point where I realized that I need better care and a doctor who actually CARES about her patients. My doctor has been very dismissive of me the last few times I've gone in. For example I went in with strep throat and she wouldn't even test me until I demanded to be tested. She said I didn't have strep that it was just "grief" from a friend who had recently passed away, my test came back positive for strep that day. More recently, I slipped a disc in my back. My doctor told me that she believed that it was kidney stones, even though my symptoms didn't match up with kidney stones. I've also had those in the past and knew it wasn't that as well. She told me to get an MRI and come back for an annual appointment in a few months. She's also been dismissive of other consistent health issues I've been having over the years. I called today to request an appointment with a new doctor and was told that I was "not allowed" to switch doctors. Take it from me, save yourself the time and frustration and go somewhere else! read more

I just read Annapolis Internal Medicine reviews, and I concur with its dismal ratings. I am 78 years old; I live alone with my dog. My husband is in hospice. I am due for my annual "medicare review," which is not intended to benefit me. It does support mechanized medical care. I recently had a severe fall onto asphalt, which I was unable to get treated due to lack of transportation and endless on hold. I concur that "telehealth" makes life easier for the practice, ensures that the dollars keep on coming, but does very little for patients like me or my husband. My husband was recently an inpatient at AAHS, is now in a hospice, La Casa. Never a visit or communication from anyone in the practice. I know the hospital records were made available to him. Never a word!! PS You can stop sending him communications on "My Chart." He never used it, and if anyone had looked at his record, they would have noticed that something was very wrong. He not only was in assisted living, but at the hospital in acute distress. For shame!! I am in need of care at the moment and searching for a provider who cares more about his patients, then ensuring compliance with medicare. Thank you. (I suspect he will never see this communication.) read more

I was referred to MICHELE R. SMADJA-GORDON, M.D. by my primary care physician. I waited 6 weeks to see this doctor, which is normally a positive sign that the doctor is in high demand. I found the office to be unprofessional and was tempted to leave shortly after I arrived. After my visit with the doctor, I knew I should have trusted my instincts. Dr. Smadja-Gordon was dismissive of my concerns and told me I was completely fine. She was not thorough and seemed to get frustrated when I asked her to explain her rationale so I could better understand. I think this doctor is either burned out or is nearing retirement. She did not seem to care about me as a patient. read more

Dr. Cuhran is great. I moved to DC years ago and I still go to see her. She has always been professional and I feel like she genuinely remembers me and my concerns each time I see her. The front desk staff seems overworked and you can tell they see a large volume of patients a day because they are stone cold when you interact with them. As far as waits go, your experience can vary wildly. I've been there at times where you're hard-pressed to get a seat and other times where I'm the only person in the waiting room. The nice part about this practice is the walk-in clinic downstairs. You get proper medical attention and all the information goes straight up to your doctor in the main practice. Oh, and you don't pay the exorbitant urgent care prices like you would at Righttime (at least my insurance doesn't make me). read more

This office and clinic are chronically understaffed, does not follow up on important issues health issues and approvals needed, much of the staff are completely apathetic or rude to their patient's needs, unprofessional, and do not treat patients like they matter. It is also impossible to get in for an appointment for acute or chronic issues in a timely matter. I am looking for a new doctor's office that cares about their patients. read more

I had a bad experience with two members of the support staff at this practice; they were both rude and dismissive to me when I made a reasonable inquiry. The doctor I was seeing retired in June. I still had access to the patient portal and was receiving correspondence concerning making appointments for immunizations at the practice. I assumed I was still a patient at the practice because of those reasons, so I contacted them about selecting a new doctor within the practice. They informed me I'm not a patient and they're not accepting new patients. I responded with a respectful email letting them know that I assumed I was still a patient because of the portal access and continued communications from them. They locked me out of the portal the very next day and an extremely rude employee contacted me and said that I'm no longer a patient there because my doctor retired in June. I told her I thought it was interesting that they locked me out of my account 3 months after she retired and only after I informed them of still having access. She had nothing to say to that, changed the subject and was rude. read more

Called for an appointment as new patient. No availability until March 2020. Unacceptable. The person that answered the phone was clueless and rude. read more

I called Annapolis Internal Medicine a week ago. I wrote a review on their website but of course all you are going to see are good ones. Mine has not been posted to this day. I tried to get a new patient appointment but was told none were available until March when two new Drs. were going to be joining the practice. So I decided to go ahead and book an appointment and just stay with the Dr. I had until then. BUT then I was told I could not make an appointment until I had my insurance card changed with their name. What? What am I supposed to do until then? I will be without a Dr. I have changed Dr.s a few times in my adult life and I have NEVER been told I had to do this first! Our healthcare is in big trouble! read more

i see dr. woods, he is a great doctor . i moved to florida and i will still go back to maryland for my yearly check up.

Over the past year, I have tried to communicate with AIM via telephone and their response has been an abominable failure. This has gone on and on, til the point I tried to contact the AIM Office Manager to discuss the issues. one. I was once unintentionally transferred to the Office Manager, I left a voice mail message and she never returned my a call. After that I made it a matter to try and contact the Office Manager and detail my difficulties with the office personnel answering the phones. I tried and tried, without any success. I finally let my AIM doctor know of these failures and he told me he would have the Office Manager call me. The Office Manager, Becky, called left a voice mail and although I called back numerous times, she never returned my calls...the problem is at the the top and the trickled down affect is blatant...they need a new Office Manager and lots and lots of customer phone etiquette training...do not expect any changes until the Office Manager is gone! read more

This is a nice medical office. If you are a patient, they have a great web site for reviewing your medical records and setting up appointments. They have a great staff and make sure to accommodate you in a timely fashion. Their is also a walk-in lab downstair, so it is very easy to get blood work if you need it. Just remember that this is the office on the 4th floor. They have their walk-in office on the first. read more

We love it. Dr Tim Woods is a perfect fit for us. Smart! Kind. He doesn't over react or over prescribe. I like having that in a Doctor. I have zero problems with communication and scheduling appointments. And I love that the Urgent Care Clinic is open to you as an existing patient of Internal Medicine clinic. The nursing staff is exceptionally friendly. Lab Core is on site. And radiology is a 1/4 a mile away. Totally convenient. We feel lucky to have found such a great place since moving from OKC in May of 2015. read more

Still hate em.... my medication was making me feel queasy and a little nauseous. I also lost my appetite. When I emailed me doctor to relay my concerns, her short reply only said "Stop taking it. See if it goes away." That was it... no alternative solution... just "stop taking it." It is not like I am taking a multivitamin here. read more

I like Dr. Cuhran and the nursing staff in the main office, but I can't say the same for the walk-in clinic associated with the practice. I usually leave there feeling my time was wasted. The staff is nice, but usually you see a nurse practitioner, not a doctor. I'm ok with that but too often I've left there with my issues unresolved. Generally the feeling I get is they just want you to go see your regular doctor. However, I go there because the hours are better for my work and I still expect to get the same quality of care I would get from my doctor associated with the clinic. Today I went there because I've been pretty sick and I just figured out that I might have a tick borne illness. If the doctor agreed I wanted to start on the antibiotics right away, which is what the CDC recommends you do instead of waiting for bloodwork. First I had to convince the nurse practitioner that it might not be lyme disease, because 2 of my next door neighbors were diagnosed with a different type of tick disease called erlichiosis. So she agreed and gave me papers for a panel of blood work that included many different kinds of ticks. I was hoping to get some antibiotics to start on but no, I'm supposed to wait for the bloodwork. So I hustled upstairs to lab corp and they wouldn't do the bloodwork, apparently there was no code on the paperwork for the panel. Finally convinced them to call downstairs so the nurse could clarify it, but they couldn't even find the number and said they never heard of the nurse practitioner I'd seen! By now, everybody was closed so I wasted my time completely. I've been ill with this for two weeks and it's pretty miserable. When I looked at my phone my doctor had texted me that she was calling in some antibiotics! I had contacted her earlier through the patient portal. I really like her (Dr. Cuhran) but I'll never go to the walk in clinic again. Kind of think they might have noticed that my doctor had decided to call in some meds for me! Patient First is a much better choice, you're in there quick, they take x rays and blood work and then you're out. read more

Excellent Doctor. My wifes first visit and Dr. Smadja-Gordon spent a great deal of quality time with us. She was very interested in every aspect of my wife's life and experiences. And, she was very informative. read more

If I could give the front office staff zero stars I would. I have been at this practice for years and always liked it until about 6-9 months ago. They are rude, disrespectful and could careless about the patients. I walked out today with 2 others who said the same thing. Both said they were leaving the practice. I hope the practice improves but I won't be around to see it. read more

I am not sure exactly how long I have been a patient at this practice, but I believe it has been since circa 2010. Dr Milne-Krohn is my PCP, and she is AMAZING. In the first five years, I would have left the practice several times if it weren't for how much I appreciate her. She listens, takes time, never makes me feel rushed, makes thoughtful suggestions but also considers my ideas (I have a background in biological research and work in healthcare so I usually come in with some thoughts on what might be going on and what we might do about it). She also respects my values which aren't always in line with mainstream medicine, e.g., no flu shots for me, and she personally has never given me an iota of pressure about that, nor unnecessary antibiotics, etc. There is occasionally a significant wait before she makes it into the room, but I don't mind that at all since when she is with me she gives me as much of her time as I need, and I know the wait is the result of her doing the same for her other patients. She is always apologetic when I have waited. She is also extremely responsive to emails. In short, my rating for HER is easily five stars. The practice has been a different story, BUT I will first describe how it has been for years and then explain the improvements I have recently witnessed. Previously, it was AWFUL. I would have rated it one star. Wait times ON THE PHONE were completely unreasonable, upwards of 30 minutes. The front desk staff was obviously overworked, had poor morale, displayed unprofessional behavior in front of patients, and could be downright rude.I once politely pointed out a VERY serious HIPPA violation to the front desk staff three different times; absolutely NOTHING was done until I emailed my doctor about it directly; she was utterly appalled by the situation, told me that the practice manager had no idea that the staff was utilizing a system which exposed extremely sensitive personal health information to other patients and was shocked by it, and the offending system was changed immediately. I believe that all of this was a result of a practice which had steadily added doctors while not adding adequate support staff. Additional pressure was put on everyone when the office changed from one computer system to another, which was a complete nightmare for several months, repeatedly disabling patients' ability to access the patient portal, and setting up the already overstretched staff to have to field questions and problems from a huge number of extremely frustrated patients. Also, there have been MANY occasions on which my doc or her assistant have emailed me that they faxed a prescription to the pharmacy, but the pharmacy never received it. HOWEVER ... in the past year, I have witnessed very clear changes happening at the practice in what seems to be a concerted effort to better serve patients. They have added a sort of phone bank with staff who are dedicated to answering phones, so that the front desk who are checking in patients are not constantly juggling the ringing phones as well. There is now an option in the automated menu for urgent calls which gets you through to someone within a few minutes, which is phenomenal; even the non-urgent hold time is down to ten minutes at the most. While there are still a few veteran front desk staffers who could use a lesson in the power of a smile or a simple kind word, overall the morale and friendliness level has risen noticeably. The patient portal is now running smoothly and I find it to be a very useful tool. After switching to a smaller, local pharmacy (Annapolis Professional Pharmacy - i HIGHLY recommend it, what a difference in personal attention compared to the big chains!), I no longer have difficulties with faxes going through - the office has also improved its electronic fax capabilities vs its previous reliance on manual old fashioned dialup faxes. The only time I experience delays now is when my provider's one assistant is out sick or gets behind on her significant mountain of responsibilities; having a backup system where assistants can cover each other if necessary is something which is still needed. Also, the walk-in clinic is a great feature to have access to; you are seen by CRNPs from the practice, and the vast majority of them are very kind and helpful when you have something urgent that cannot wait a few days before you can get an appointment with your own doctor. I hope to revisit this review in six months, and if the current trend continues, bump up my rating. It is such a relief to finally have a little faith in a practice which is the place of employment of a physician whom I appreciate so very much. read more

I have been a patient here for a couple years. I'm young healthy adult, so I go for standard check-ups & such. Dr. Cuhran is smart and genuine. For new patiences, there is a long wait, and even scheduling is quite far out. However, I can contact my doctor directly using their patient portal & always get prompt responses. They also have a walk-in clinic in the same building comparable to a minute clinic & etc... So far I have never had any complaints and works for me. read more

I've delayed writing a review because I know that healthcare is very subjective and when people don't feel well, they're not always in the best of moods. But after some thought, I really felt I just needed to make a few comments with the hopes that the office manager will see this and implement some improvements. Let me start out by saying that I've only been to this office once, but based on that experience I will not go back. And understand that my background is in nursing (over 27 years) and I've worked in several medical practices, so I understand some of the issues that the staff here deal with. I also understand some of the preconceived notions they may have about patients and assumptions they may make, often incorrectly. I had been given a referral to an endocrinologist by my primary physician to have a condition evaluated. However, when I did some research on the practice, they didn't get great reviews so I asked a friend who had recently been treated for a thyroid condition about her experience. She recommended Dr. Smadja-Gordon, saying she was thorough and tenacious....exactly what I wanted! Even though her online reviews weren't that great either, I trusted my friend. It took a few weeks to get an appointment, which I took as a good sign...if she's good, people want to see her! When I arrived, the front desk staff were friendly and efficient....so far so good. But while I was at the desk, one of the medical assistants from the back office came to the desk to complain about her schedule. It was obvious she wasn't happy with her assignment, and when she left the staff at the front desk rolled their eyes, laughed, and began talking about her among themselves. Right in front of patients! But OK, poor judgment on their part, but moving on..... I was taken back to an exam room to wait for the doctor by a very friendly medical assistant, Sonia (I think is the spelling). She was efficient, friendly, and advised me that it would only be a few minutes (ended up being around 15, but not terrible). While I was waiting, the door had been left open and I could hear and see things going on in the hallway. An older gentleman was ready to walk out of the office without being seen because he'd been waiting so long and had another appointment, when the doctor (male) approached him and essentially said "I can't stop you, but I'm ready now." They went into the exam room and closed the door. Afterward, I could overhear the staff in the hallway talking about how slow the doctor was, how far behind he was, how they were frustrated because they couldnt' get time off, and one said, "I'll probably get written up just for standing here talking to you." overall there was a sense of very poor morale. Then there was Dr. Smadja-Gordon. My issue here is not that she wasn't professional (she was), and not that she didn't explain the condition (she did), but rather that I felt as if she was just dismissing me because the staff who booked the appointment had indicated that I was a "self-referral", as this was said several times. This was despite the fact that I explained about how my primary doc had given me a referral, etc. But she treated me as if I was overreacting and belittled my concerns, essentially telling me she's not going to do anything for me and that I need to "embrace getting older." When I followed up with my rheumatologist a week later, she wasn't happy with this response either and suggested I get another opinion, which I plan to do. read more

Today was my last bad experience with Annapolis Internal Medicine as I am changing practices immediately. Having been a patient since 2006 but rarely needing to go to the doctor (I'm 32 years old and see my OBGYN regularly), I show up at the Walk-In Clinic for patients only. This is after trying to make an appointment via phone and being on hold for 30 minutes, and then trying to use the online appointment form which failed to work for reasons I don't understand. So I try the Walk-In Clinic. I am very sick with earache and sore throat and can barely talk. They sign me in, find my records in the computer and I wait for 20 minutes before they tell me since I haven't been to the practice in 3 years I am not eligible for walk-in services and my doctor has "done me a favor" by offering to see me in 2 hours. It is unbelievable to me that they would turn away a sick patient that is IN THE SYSTEM. I had no choice but to go home and come back, only to be there for another hour and 45 minutes. I am amazed at the inefficiency of their front desk staff (there are so many of them both in the walk-in clinic and the main office yet I was on hold for 30 minutes) and at the lack of caring/care in a so-called walk-in clinic. I have had other issues with the "care" I've been provided in the past but this is it. I will not go back. In a pretty small town, I'm surprised they can get away with such poor service and care. My husband's doctor, for whom I would be a new patient, offered to see me the same day, when my own office "did me a favor". read more

Love Dr. Milne-Krohn! She quickly diagnosed me with a treatable, but life-threatening autoimmune disease that is most typically misdiagnosed and/or written off until the patient suffers irreparable nerve damage. I owe her tremendously for that. She takes her time, answers all of my questions, and I never feel rushed which is really important to me. I trust her medical opinion implicitly. The practice overall seems well-run and I've never had to wait long to be seen. The walk-in clinic is absolutely awesome and I have used it many times. I also find the online patient portal to be a painless way to manage appointments, prescriptions, and to easily communicate with the doctor directly. read more

This place has the worst customer service. I've been in twice this week and have gotten no relief from my symptoms. I was finally called back after three days and multiple messages, to be told to go to the walk-in tomorrow. Forget about ever getting a same day sick visit. You will just be a number. Save your time and do your research. This place is not the one for me. read more

Annapolis Internal medicine has been wonderful to me through some complicated health issues. They will get you in for a same day sick appointment in the office or you can go to their walk in clinic which is staffed by highly skilled nurse practitioners.(this is open to existing patients only) I have found in both places that they will take their time with you and are interested in your whole health, not just what you are there for that day. Even their billing department is extremely helpful if insurance issues arise. read more

Dr. Milne-Krohn is a fabulous doctor. I've moved to DC and have kept her on as my primary care provider. She is accessible online through the practice's website, and I can request medications, make appointments, ask her questions, and have lab work sent to me all without ever going in. Dr. Milne-Krohn always responds within a day to my questions/requests and is so helpful. Would recommend her! read more

I have only been a patient for 10 months. I have had good experience until the last 2 weeks with a pre-authorization request for my daily medication. Day 1 - authorization request sent to doctors office via fax from insurance company Day 2 - no fax received Day 3 - no fax received Day 4 - weekend Day 5 - weekend Day 6 - Pharmacy sent via hard fax and doctors office received. Doctors office said would take a couple days to get signed and faxed back Day 7 - Called the pharmacy and they said the doctor's office can call the insurance company directly to verify information and the insurance company would automatically authorize my prescription. Doctors office said they don't call insurance companies. Day 8 - waiting Day 9 - Called pharmacist in the morning. They still hadn't received authorization. Pharmacist said to have doctors office call insurance company. Told him doctors office won't do that. Pharmacist said they would call doctor's office again to ask for them to call the insurance company directly. Also found a fax from the doctor's office for pre-authorization. It was sent to them instead of insurance company. I spoke with insurance company later to see if they would accept a fax from the pharmacy that they got from the doctor, and they said they would. Also said it would be a lot easier if the doctors office would just call in the information to the insurance company. Told the insurance company the doctors office has a policy that they don't call insurance companies. Insurance company was very surprised at this policy. Day 10 - Sent an email to Dr. Abraham through the patient portal telling him I'm on my 9th day without my medication. I'm not sure where the miscommunication is, but I feel as though the staff at Annapolis Internal Medicine does not care about it's patients. I feel like I had been left out to dry. Ask that he or someone from his office please make an exception and call the insurance company. Nurse messaged me back and said she faxed the preauthorization through the day before and will sent it again. I said they had not seen it and can she please call them. She said that they do not call insurance companies because they would be on the phone all day. I messaged back that "what disappoints me is that I have been without my medication for 10 days now. I would think you can make an exception when it is this extensive amount of time and I have been struggling. It appears that there is no real personal service and that worries me." Called insurance company in the afternoon and still no pre-authorization. Day 11 - weekend. Called insurance company and they said that if they fax was received by the insurance company Thursday and all answers accepted, they would have approved it by now. Asked if the doctors office called and I told them they won't do that. He advised I look for a new doctor. Which is what I will do. I like the Doctor Abraham and found him professional, thorough as well as personable, but because of the red tape and office policies I unfortunately have to find a new practice. read more