Horrible customer service and lack of professionalism by management. The boat was dropped off in July and took seven months to get back from warranty work. read more

Took in a boat for a pre-purchase inspection. Performed a reasonable job pretty quickly. Found the main swivel on the outboard was worn and needed replacement. Requested and received an estimate of $2,000 to repair. Worked that into the deal and bought the boat. Left it for repair and after two weeks, was told that the swivel post was needed and it was an additional $800. After receiving it back, ran the boat for about 30 minutes and then wouldn't restart. Took it back and was told the main power repay was now bad. That cost another $116 to replace. During this time, I found a bolt that had been sheared. Mechanic stated it was like that when he started, but I was never informed. They did "fix" it by drilling it out and using epoxy to put a new stud in place. Overall, not very happy with the communications or work that was done, I won't be back. read more

Worst place I ever dealt with. Fortunately for me it only took 5 minutes to realize that they were not worth my time. The people over the phone could not have cared less about my question, nor did they want my money I guess. That's ok cause I gave my money to a marine center an hour and a half away and it was so worth it!! NEVER EVER will I deal with Anna's marine center nor will I recommend it to ANYONE!! If someone asks me where to go it definitely won't be this place! read more

We took our boat to Anna's Marine Center for winterization/repair last Fall (2019). When my husband picked up the boat, the cover was on it and he parked it in our garage until Memorial Day (a few weeks ago). We got the boat out, cleaned it up and took it out on the water. Keep in mind our boat is 14 years old but looks like it's 6 months old (pristine condition). I noticed when riding up in the front of the boat that the passenger side dash console looked askew. When we started examining it closer, we realized there were two areas that were damaged down by the windshield. We knew these were not there last summer so we logically determined that it must have happened while the boat was being winterized and repaired. I called and spoke to the Service Manager, Will, who i invited to come out and look at the damage. He claimed there was no way they did this and when I asked him how we could have done this, he just looked at me and had no answer. He said he would speak to the owner and have him call me (which he never did). So I had to call back. Oh and by the way, after Will left our boat, our Sirius radio wasn't working anymore. Luckily, I had taken pictures prior to his visit and I saw where one of the connections had somehow become disconnected. Very sneaky! So, the owner, Dee, I believe his name is called my husband (not me) even though I was the one requesting the phone call. At any rate, the owner came out, basically said the same thing as the Service Manager and would not take any liability for what had happened to our beautiful boat! I guess the customer isn't always right at Anna's Marine Center! There's no doubt in my mind that one of their technicians damaged our boat and then failed to tell anyone. It's the only thing that makes sense. So, we are left with a damaged console that they didn't even offer to recommend someone that could help us fix it at this point. Extremely BAD customer service! Never take your boat there or deal with those people again ~ or if you do, make sure you take pictures inside and out before you give them the boat and then heavily inspect when you get it back. I would not have even given them a 1 star as they are deserving of 0 stars! It's too bad an owner would do this to a customer who he knows is being honest and telling the truth. It's really repugnant, deceitful and dishonest. read more

I have not had a good experience with Anna's Marne Center. Initially they were very nice and really seemed like they cared about the customer. I realized they only care about the dollar. Last year they winterized my boat and shrink wrapped it. The battery was left attached and the automatic bilge pump drained the battery. In the beginning of the season the owner stared "He would make it right;" Well in August I received a bill for 251.00 and advised I should have advised them to unhook the battery and store it when I originally dropped the boat off. I have owned boats for 30 years and have never told a mechanic to disconnect the battery when winterizing. Oh well I guess I learned a lesson, "Never assume anything ." I even sent a letter to Anna's Marine with checklists from other marinas showing disconnecting the battery is standard. Lastly the owner said he would take off $45 from the original bill. Well, when the invoice arrived the $45 was not deducted. I paid the bill and will end my business with Anna Marine Center. It is a shame since I purchase the boat there and was thinking of getting a new one. I wish them luck, but not with my business. read more