Great customer service!…read more Mr Jimmy was straight to the point with no BS. Told me exactly what I needed done and proceeded to have the parts ordered by his service writer. I will bring my vehicles back here as long as I live in Stafford. I'm glad I came to this place.

40 mins waiting for a safety inspection mind you when I first arrived there was only 1 car, 4 bays…read moreopen and empty, anyways 15 mins into it and that car in front of me left, waited nothing, the workers, you could hear them talk having a blast, decided to step outside to look and they're huddled up laughing about other car issues and over price them by 5% more, asked for my keys and left never again what a shit show

Have to give them negative rating due to bait and switch on price I was given for a basic…read moremaintenance service. Ed increased the price after my bike was in the shop after we agreed on price. I came in for a valve check or possible adjustment after getting multiple price costs from other shops. Other shops told me about the same prices Ed told me at around 3 hours of labor for check and extra hour added for adjustment. Me and Ed agreed to 3 hours labor. I took my motorcycle all the way down about 40 miles to his shop. Two days later he called me and told me it was 6 hours of labor instead of the 3 hours labor we agreed on. He said because they guy took a longer time to get to the valves. (Ummm ok, Everyone quotes this at about 3 hours labor, it is not my fault the guy took twice as long to do it). After coming down to pick up my bike, i told him i was unhappy that he doubled the cost after we agreed on price , and also he never called to tell me it would be more and ask. He said he will work with me and take off ONLY ONE HOUR LABOR LOL. So he added on 2 hours labor for no reason and didn't ask me and told me he's "working with me" to reduce costs lol. I should have gone to the other bike shops. I will never return. On top of that, i made an appointment 3 weeks in advance to drop it off on a certain day so that i had transportation to pick it up the next day. The next day i was in route to pick it up and they said it wouldn't be ready that day. (So what was the point of me scheduling 3 weeks in advance?! LOL). It was a big burden on my and my schedule to pick up the following day. ON TOP OF THAT, after i got my bike home and parked it i noticed a screw jammed completely into my rear tire. It wasn't there before taking to his shop, i know because i worked on it a few days prior and haven't driven except to she shop since. Its highly unlikely i got a screw in the tire from the highway driving there and back, more likely it was a screw laying on the floor of his shop. OFCOURSE he didn't take responsibility and instead blamed it on the highway home. Save yourself the headache. He will bait you in with one price, then change it without telling you to put more of your hard earned cash into his pocket. It is unjust. Turned 3 hours of labor into 6 lol.

I had a very good experience. My Honda UTV needed a new starter. Ed and crew kept me up to date on…read morethe process by email on when my part was ordered and when it came in. They replaced the starter as soon as it arrived and let me know immediately. Total time was less than a week. Price was reasonable and email invoice matched the original quote. Highly recommend and I will be using them now for all my UTV service.

I went to get my emissions test done early morning. Took about 45 minutes all together. Staff is…read moregreat and very courteous. My only complaint would be that now my back tire sensor isn't reading again. Had this fixed by burtons in the last year and had no issues until this day. Will have to let them know next time I go in because that isn't cheap

We have always taken our cars to Burtons for only 1 reason, they are a neighborhood business that…read moreis legitimate, trustworthy, and they care about their customers and the Stafford/Fredericksburg Community. We always know when we take our vehicles to them that we are getting the real deal, we aren't getting conned, we aren't being lied to, and their work is superior. I always recommend everyone to take their cars there for repairs and maintenance, because they are the best, professional, personable, and great people all around. Keep up the great work, we will keep coming there.

Everything. Walked in for a state inspection. Courteous, professional. Was out in 1 hour and only…read more$20..

I'm a single mom with a special needs child. I took my vehicle to Toyota for an oil change and they…read morerecommended over $8000 in repairs!!! THANK GOD I went to Roses for a second opinion. Aric was wonderful he gave me an HONEST and fair assessment literally saving me thousands! If you're a single woman like me looking for a mechanic you can actually TRUST I highly recommend Roses.

Shorty's is under New Management and Trevor and John are doing a fantastic job. The front office is…read moreclean and orderly, the work on my car was wonderful - they caught an issue that had been happening for years and remedied it! - the new electronic invoice system made it very easy to see what my car needed and associated costs. Different from my previous experiences, everyone was so nice and respectful. They have gained a customer for life here.

John and Trevor were very professional and competent. Our Yukon XL has been leaking oil for years,…read moreand I only wish we'd come to them sooner. John was thorough in gathering information and explaining on the front end, and then as we looked at the quote, both men were very helpful. Trevor is a wizard of a mechanic and did a terrific job explaining what he did! They also performed great work on our daughter's Hyundai Accent, fixing a problem our usual shop couldn't identify a couple of times. Shorty's was our last shot at fixing that vehicle before disposing of it and getting her something else. We are very grateful and highly recommend these good folks. Thank you again

Took my vehicle in for an oil change and state auto inspection and we had great service. The man…read morewho checked me in was very polite and friendly. Prices are fair and service was great. I will be returning for my future auto needs. I chose to drop off my vehicle instead of waiting, but I did notice that there is a waiting area with coffee and water. When I picked up my vehicle the man who helped me was also very nice and friendly. Overall, I had great experience and would highly recommend Express Auto Service.

You try to make it convenient for all by setting a 0800 appointment and bring your car in the day…read morebefore to ensure it is done the next day. Well I normally get a call about an hour after my appointment at most places. Well after getting busy at work, I called them and it was apparent that they forgot about my car. So now they are shifting it back at me that this issue is hard to correct. If they started at 0800, they would have gotten it done. I would highly recommend another place for car maintenance or issues. Look, if someone makes it that perfect for y'all, take advantage of it and try to make some customers happy, not make them wait two days for their car.

I took my car to several mechanics in the area, F Midas. I was told me I needed ball joints and…read morerack and pinion. $2500.00 Turns out none of that needed to be fixed. Some minor things that's all. Saved me $2000. I found them polite very helpful and most of all HONOST. I have an appointment next week. I highly recommend calling in advance, they love walk inside but they are very busy. Maybe because they are so HONOST est.1939 Thanks Mullens garage.

Great to have a service center that has been kept in the family!…read more Ian and all the staff are amazing. Greatest recommendation, from a client who has been having many vehicles serviced here over the last 10 years!! We have been taking our vehicles here for two years now. They are honest, tell you want best recommendations are needed in order of safety. Easy to work with in all areas -customer service to repairs. The value of parts and labor are right on point, especially with the skills needed to maintain these vehicles on the market. Ian and Staff - Keep up the great work and friendly smiles!

R&D did a great job on my vehicle. They were willing to repair my car versus replacing several…read moreparts and it saved me quite a bit of money. The car looks as good as new and I will definitely use them again if the need arises.

R & D repair did an excellent job repairing an essential piece for proper airbag release on my car…read more They were pleasant, patient, professional, caring, and thorough. Also did a fantastic job replacing our foreign car's bumper. Thank you very much. We will definitely return.