Although they will be out of business in a few days, just wanted to say that yet again, my…read morestatement that "customer service is dead" was proven yet again. Everything is all smiles and helpfulness until they have your money. I was supposed to have delivery the next day - store mgr. called to tell me it wasn't happening, and because I wasn't sitting around staring at my phone, and she didn't leave a voicemail (?), I didn't find out until late afternoon - after I stayed home all day. That was Friday - she said Monday for sure. Monday I waited all day - the driver called at 5pm - truck broke down - but I would be first on Tuesday. I called the driver at 6pm on Tuesday - he had no helper to deliver my fridge. I insisted he come NOW and I would call my neighbor to help. No wonder they're out of biz.

Not a great selection of items. People were friendly that worked there, but not worth the priceread more

These guys are great. They are quick to respond, friendly, and knowledgeable. They came and fixed…read moreour stove last year, and came to check out our washing machine this year at a days notice. Prices are reasonable and up front as well. Highly recommend using them!

Good team!!! Nice people and conscientious with great work…read moreethic- Thank you! Give them a chance and I believe you will be happy

Daniel did great job. But they are way over priced.278.99 to replace 30.00 part. Responded next…read moreday. Repairman very professional. Price way to much.

Jim was very quick and very professional. He replaced a drain pump on my washing machine. Fair…read moreprice. I will use him again. He was able to come out the next day and got it taken care of quickly. I believe the other review was calling the wrong number, because the number either fine.

We had great difficulty in having our 8 month old Whirlpool washing machine serviced. First…read moretechnician stated many main parts needed replacement. He came back two weeks later, after canceling us at least once, and he decided only one part needed to be replaced. Washing machine worked for one load and was again broken. After another week or two, Whirlpool sent out a different service repair company technician who fixed the washing machine within 15 minutes. We also purchased Epic Protect 5 year extended insurance when we bought the washing machine. According to the insurance, we are entitled to $50 for laundromat services. We have called and emailed epic protect multiple times and have not received any response. We also sent an email twice to our sales rep at home appliance regarding the insurance and asking for assistance, and have received no response from him. We have been happy with home appliance in the past, but obviously things are different now.

This place should get negative stars!…read more You want to know how bad they are??? I didn't even shop there. I came on here because I had to hear 10+ horror stories about this place. I drive past sometimes and yell at people walking in to not go in. I wouldn't go here if everything was free. They would still screw it up.

AVOID MR. APPLIANCE! Trust the Yelp Reviews! Unfortunately, I called Mr. Appliance Cleveland to…read morerepair my refrigerator starter and capacitor... which based on research I understood to actually be a simple DIY for anyone not afraid to open the panel on the back of the fridge... but I wouldn't dare...and also aware that the parts were very inexpensive, I figured if it was that simple, it shouldn't cost much and took a chance with "neighborly" Mr. Appliance Cleveland because reviews, their website and friendly staff made me feel safe that I wouldn't get gouged. Wrong. The tech spent 10 minutes behind the fridge on the phone with Frigidaire to diagnose then gave me an electronic invoice for $260 labor for a job that takes less than 30 minutes and $247.80 for parts that were $130 in total online for the most expensive OAM parts (they were much cheaper on Amazon, but for the purpose of my discontentment, I'm sharing the most expensive costs I could find at any retailer). Because I decided to decline after questioning the invoice details, I was on the hook for $199 diagnostic fee + $20 restocking fee for the parts. Naturally, I don't want to give them $220 for a 10 minute visit, and I need the repair but don't have time for additional research to find a more honest company at this point, so I will pay them to do the work, but will NEVER refer anyone or use that business again. Read the Yelp reviews and you will find that my experience is not unusual. Correction. The charge was $548 and the technician was there for 10 minutes.

I called and they came the next day. I asked them to call me not my son whose dryer I broke. They…read moredid not. I called and they told me I needed to order a part. I did. My son said we found it was under warranty. I called back to cancel the part in 1 hour. They said it has to be delivered first and then they will charge me a 20% restocking fee. Totally unacceptable. Never use this company. It's all about money

Like a clean home, and despise hours of cleaning - RUSH to Oreck!…read more House training a pup, and can't afford to replace stinky pee-stained carpet - RUSH to Oreck! Used Nature's Miracle, Resolve and every other enzyme cleaner "guaranteed" to work (they don't) - RUSH to Oreck! Oreck professionals and products provide effective, sustainable and valuable solutions to cleaning (even for old stains) found nowhere else. How do I know? Read my story ... Desperate and disgusted by my puppy-in-training-pee-stained carpet, I was on the verge of plunking down thousands of dollars to rip up carpeting and install hard flooring. Desperate and disgusted by my puppy-in-training-pee-stained carpet, in a last attempt to save myself thousands of dollars to rip up carpeting and install hard flooring, I bought a highly-rated brand name carpet cleaner at a big box store and lugged it home. And then my vacuum cleaner, a 10 y.o. Oreck, went kaput. Sunday afternoon. Now what - buy a brand name vacuum from a big box store? I made a phone call to the Oreck Outlet. Turns out, Oreck offers a trade-in credit - $100 - even for a 10 y.o. Oreck vacuum. Desperate and disgusted by my puppy-in-training-pee-stained carpet, I jumped in my car on a Sunday afternoon with my 10 y.o. Oreck vacuum and bags, and headed to the Oreck Outlet in Strongsville, 15 minutes from home, where I had my vacuum serviced before. Turns out, that location had closed and moved to North Olmsted, another 20 minutes away. Desperate and disgusted by my puppy-in-training-pee-stained carpet, I drove the extra distance on a Sunday afternoon. I'm glad I did. Mike, relaxed and upbeat, dismissed the fact there was less than an hour before closing when we arrived. Instead, he inquired about my top cleaning concerns and demonstrated seen-with-my-own-eyes solutions. "Why don't I know about these things?!" I demanded, after witnessing, in my experience, cleaning "miracles". He shrugged. "Oreck invests in R&D. These are proprietary products found only in our stores and nowhere else," he explained. For less than half the price of new flooring, I obtained a high-performing Miele vacuum and DRY carpet cleaner, which will sustain and preserve my existing carpet's life and flooring for years. Oh! Mike forgot a couple of small things in my order, so Christy drove midway to my home to deliver them. Kudos to Oreck for hiring the likes of Mike and Christy, who reinforce the value and integrity of your products and services. I'll never have to hire a carpet cleaner again.

So funny how I had the same EXACT experience as literally everyone who left a review: called May…read more5th in regards to my GE dishwasher not working after purchased in February 2026, this company was used from Home Depot for repairs for warranty service (which automatically puts you as the least priority on the list because they make no money on this repair). This repair company comes out diagnoses and tells me it will be two weeks when they get the board for my dishwasher. Contacted them june 6th because I heard nothing and I got a gentleman who was rude and unprofessional when I asked why I did not hear anything from them since it was supposed to be two weeks and he replies it was on back order so we will get the part delivered to us june 11th. When I then asked again why I was not contacted he replied with we have too many customers to call for each part on back order. Then I told him it was unprofessional for the customer to not hear anything in regards to the time we waited and were patient with them to not constantly call and his excuse was that the receptionist went home sick and he cannot do anything about the delay in the board. He was then advised to call and let us know there was delay in the part which would have solved the issue. The unprofessionalism is absurd, not apologizing or taking accountability makes it so much worse to deal with them. To have to wait almost two months for a dishwasher to be fixed is ridiculous. My husband looked up online the cost of the board and time in which we have to wait for the part is two weeks, so why is this company having a back order issue? My mind is blown how this company can be in business for the 75 years the man claimed they have been in business for when arguing with me when questioned on his lack of professional attitude. If I could give 0 stars for a rating I certainly would and hope no one else has to deal with this company for repairs and get this level of rudeness and disrespect.

Never showed back up to repair. Told them the new parts arrived and was told if they where the…read morewrong parts they would charge me a service call. Refrigerator has an extended warranty so I wont take the chance of an additional charge. Glad I don't need this Company for my livelihood.

Worst customer service ever. I called to speak to appliances about delivery of a washing machine…read moreand stove. No one in appliances ever answered the phone. I called again to try an operator thinking she/he would transfer me to appliances. When I asked about delivery for the washer and stove, I was told it would be better if I went on-line! REALLY. I called Stewarts TV and Appliances and got an answer in 2 minutes. Home Depot has lost their customer service compass. The person I spoke at to Home Depot was rude, hard to understand, and couldn't get me off the phone fast enough. So, my business goes to Stewarts.

Carpet install has a wonderful scam, went in with measurements that had just been done with a 3d…read morelaser scanner camera for legal purposes, still have to pay $35 and wait for them to come measure.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more