Horrible front desk staff. Not a one displayed a bit of interest in being of assistance.read more

Horrible. Held on line 3 separate times over 30 minutes. No one had answers, everyone spoken to…read moregave different answers and could care less about the fact that I had cancer and was trying to get them to upload images. rude and disrespectful and plain old ignorant. Get a grip

Let me be the first to tell existing patients of CMI that the merger of CMI with RadNet (Advanced…read moreRadiology). I had an appointment scheduled 2 weeks before the merger officially took place on March 1, 2026. My appointment for an MRI was scheduled for March 3. I get a text stating that the MRI had to be canceled because prior authorization was not obtained prior to the appointment. The message said I was welcome to keep the appointment but the out of pocket cost would need to be paid at the time of service. When I called to say that a CMI representative told me authorization was obtained and the appointment was confirmed, I was told the merger took place on March 1 and the prior authorization for the appointment was for Chesapeake Medical Imagining (CMI), not RadNet and RadNet could not accept the prior authorization from CMI. The new company, RadNet explained that a new referral would need to be written from my provider and go through the whole prior auth process again!! This will delay the procedure another 10 to 14 days. This means I am waiting for a month or more for an MRI necessary for my doctor to evaluate and treat my condition. The doctor said he cannot ethically prescribe medication until he sees the results of the MRI. Not to mention that I was on hold with an extremely unprofessional RadNet representative (Amanda) for almost an hour while the rep went back and forth with the insurance authorization and billing department. This extraordinarily long hold time was NEVER an issue with CMI and scheduling and obtaining a prior atheization was never an issue. It seems like there is a monopoly with medical imaging because of this recent merger. I don't see these issues getting better since bigger seems to indicate more room for error and unprofessionalism. I have been a long-standing patient with CMI (14 years), but because of this merger and my most recent experience, I feel patient care has gone to the wayside and the professionalism was nonexistent. The good news is that I am a patient with Mercy and will transfer all of my medical imaging studies to them. To be clear, with this new merger of CMI and RadNet (Advanced Radiology), I o longer recommend this business to anyone. I gave 1 star because it was required.

I called for an appointment for the same day and they were able to fit me in by the grace of God!…read more I went in not knowing what was to come. I have never done this before. So, I went to check in. The front desk was patient and kind with me. Once I turned in all my information and paid my copay, I was called moments later. The techs were knowledgeable and asked questions to make sure I was comfortable. I needed imaging for my doctor and had contrast (which I've never done before) but it went well. The day before I was stuck 4 times with a needle so I didn't want anyone who couldn't get it on the first try. When I tell you, the lady got me on the first try... I almost cried in relief. I hate being a pin cushion. From then on I laid back and let them do their thing. They explained everything to me and it was just as they said. I would go to them for everything no questions asked! I really appreciate having a great experience!

Billing is seems like it is being done from another country, you can't see your billing information…read moreonline, you can only pay your bill. I had to call to ask for an account statement which can only be mailed to my address. The change over from AAMC to Luminis Health sucks as far as billing is concerned.

Everyone was very pleasant from the front desk staff to the nurses and doctors. My nurse explained…read morethe procedure to me and was very supportive throughout the experience.

Rude, indifferent front staff, reaching someone on the phone was painful. I was sent to the wrong…read morefacility the first time, then notified several weeks later that I needed a doctor in attendance the day before my rescheduled procedure and that I needed to reschedule again.

Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

The quality of care my mother received was outstanding. She stayed for six days, and the care she…read morereceived from her nurse, Hazel, and Patient Care Tech, Stephanie, was amazing. They truly made her stay comfortable and pleasant. She raved about them and insisted that I leave a review to show how much she appreciated their kindness during her extended stay. So thank you, Stephanie and Hazel, for making her time in Room 608 such a positive experience. It means more to me than you will ever know.

This is the best money I spent in one place in a long time! My baby actually was measuring really…read moresmall To be 13weeks exactly. She was measuring at 12w3d. Doctor took her time showing me my placenta and cervix. Showed me my baby jumping around! The appointment was so personable and quite. I absolutely love this place and will recommend anyone going who wants to know the gender early and be more prepared for baby. At 12w3d (13weeks according to LMP Which is accurate) baby girl was announced! Thank you so much for making this possible For me. God bless you!

We went to Motherhood Ultrasound a few times this pregnancy and we can't say enough good things! We…read morewent at 16 weeks for a little reassurance scan and it was so nice to be able to see our baby and have the video on the app to look back at. Most recently we went at 33 weeks and got such great photos! Such quality time was taken with us until we got the perfect photos! Can't recommend Motherhood enough! Thank you!

Hope this clears up any confusion. This location is where they refer you to the "new building with…read morethe green roof". Professional, friendly staff. Appointments are on time and accommodating to specific needs. Been using this location for several years, many times.

I have been going to this place for a number of years. They are so professional and all…read moreappointments run on time. Results come back so quickly!

I have been coming here for a few years. Dr Amodei is amazing she is the best. Her continuity of…read morecare is out of this world. She takes time with the patients goes over their scans if need be and explains everything in detail. I have had the pleasure of seeing one other doctor here and she was equally amazing. I have been coming here for a few years and the staff is equally amazing. They are so many things that I love about the office but if I had to choose one it would be the Robes that you change into before your I keep telling them that the doctor needs to sell them in the office. The office is beautifully decorated I have had the pleasure of starting out at the old office and that one was equally as nice. My appointment was at 6:15 a.m. it was the best I did not have to be late for work and the appointment was very quick the doctor was not there to read my scans and it was okay they called me back right away for a follow-up that was needed. I hope other doctors offices think about early appointments. Five stars are just not enough if you're looking for a great place to go for your mammogram don't hesitate to call Bay Radiology.

Today I saw Sara for a mammogram and just wanted to say she is great at her job. Very professional…read morewhile also bringing a sense of comfort and ease, which I really appreciated. Everyone I've encountered here has been super nice, professional and thorough! Highly recommend.

MRI with contrast requiring an injection. Very prompt, kind, professional, friendly attitude…read more Convenient location.

I have become frustrated with this office. Hard to see a Dr…read more Its months out. Even with a push from an oncologist office, seeing the RN was best they could do. Still more than 1 month out to see the Dr. Long ago when this was called Digestive Disorders Assoc. I canceled seeing Dr Epstein because, as I recall, had at least 2 maybe 3 onsite appt cancellations. Then started seeing DR Walov. We were in sync for many years. I saw nurse m on short order. Was to get a stool sample pkg. I forgot about it as I left, but they did not execute the procedure. ​ So at this juncture I will likely set up a second appt elsewhere to getba 2nd opinion by a Dr who a close friend highly recommended. Can not say deserving of 1 star yet but 3 stars are not desrving either

This office/practice is terrible with customer service. I was scheduled for a procedure and they…read morecancelled me out of surgical center and told me I needed to go to the hospital center. Nobody ever called to reschedule my appointment. They don't answer their phones, you go to voice mail jail and leave a message .... and your call/message is never returned. Thumbs down!