I really wanted to like this place because it has good reviews (including one from an Elite reviewer), and it's conveniently close to home. The front desk staff initially seemed pleasant, and the doctor herself was nice enough nothing bad, but nothing particularly warm or above and beyond either. Everything about the exam felt standard.
The real reason I'm leaving this review is because of my experience with one of the front office staff, Cathy. When it came time to look at frames, she just pointed to the small corner covered by my insurance and didn't offer any assistance afterward, even though she said she'd come over to help. While browsing, I overheard her complaining to another staff member about having to submit paperwork for another patient, which made the atmosphere uncomfortable.
When I inquired about the prices of the frames on the wall, I simply wanted to get a general idea of the cost range with my insurance something any responsible person would want to know before purchasing. I mentioned a rough range, saying, "So these glasses here are anywhere from $450 to $250?" and Cathy immediately said "No," and started to sound almost combative about me asking. She pointed again to the small corner of insurance-covered frames and said, "Those over there are $125." When I clarified that I meant the other frames on the wall (the ones not fully covered by insurance), she said she'd seen some for $165 or $185, as if trying to argue about the prices rather than simply answer my question. The entire interaction felt unnecessarily tense and uncomfortable. Who goes anywhere to buy something especially glasses without asking about the cost first?
Then, when I asked about scheduling a Saturday appointment for my husband, Cathy seemed very reluctant and almost determined to deter me from getting one. She mentioned that Saturdays are only for a few patients and that they're "not there all day." When she asked what time would work best and I paused for a second to think, she immediately implied that there weren't many options anyway. After more back and forth, she finally offered me a mid-November date but even then, her tone made it seem like she really didn't want to book it.
As I was checking out, she mentioned three separate times that "if I wanted to cancel the appointment, to just call." After hearing that repeatedly, I've decided I probably will cancel because it honestly feels like she doesn't want anyone there on a Saturday to begin with.
On the bright side, the blonde curly-haired lady at the front was genuinely warm and welcoming, and the gentleman at the desk was kind enough to help me with my baby's toy. Those small gestures made a difference.
Overall, I left feeling more like an inconvenience than a valued patient. The doctor and most of the staff were pleasant enough, but the lack of genuine care and attentiveness especially from Cathy left a bad taste in my mouth. It's unfortunate because I had high hopes for this place. read more
