The office staff is friendly, helpful, and professional! Dr. Hirano is knowledgeable and makes one feel comfortable during the exam.

Yesterday I was diagnosed with early glaucoma eye disease by Dr Houman Vosoghi of DLV. He praised Dr. Hirano Dr. Sawai of Hirano Optometry of their excellent and early detection of my glaucoma. Lincoln T (patient at Hirano Optical for 15+ years). read more

Nice facility, well organized, friendly staff.I feel comfortable seeing Dr.Sawai she is very nice , young and knowledgeable.

Dr. Hirano Optometrist - REPORT - Unscrupulous Billing Practices; Billing manager Christine jjb ~ After Our Initial Appointment Billing Called, Stated An " Unpaid Amount, $70- Was still owing.. Upon Questioning This Amount ( as in office Statement showed "PAID in Full"- Billing Christine jjb Stated They " neglected to / overlooked including this on statement" ( February 2023) ! They Refused To Even discuss the (their) Error. Until We Paid, This Previously PAID Amount AGAIN. Second Suspect Billing Issue: We Contacted Office For / To Adjust Frames To Prevent Them From Falling Off Our Face..Our Head! The Lens Popped Out, After Readers Fell Upon Kitchen Floor!!!!! (09242025;12:04 p.m.)- Upon Arrival - The RUDE billing "manager" Christine jjb Sternly States "they have had our glasses For us since January 2025! ?" We Responded With "Payment WAS Made The DATE The Readers Were Picked Up; We Attempted To Rebuke This As The SUBJECT Readers Had Previously Been Picked -Up -- (motioning to the readers within our hand!) PAID...IN FULL... $387- Upon, Tuesday 01072025! Adding, Why For Have We Received ZERO Phone, Nor Email Regarding This " supposed" Issue??! As, (Payment Due Upon Services Rendered IE: Eyewear Ordered) Re CC ( Discover Statement):..PAID THE DATE The Subject Readers Were PickeD Up?! Christine jjb/ billing " manager" TURNS ON HER HEEL , WADDLES OUT, THEN Turns To STATE,: " We won't adjust, nor repair your glasses... " you'll NEED TO GO ELSEWHERE FOR GLASSES" ! AVOID THIS Shady Business! Nan L. Jones read more

Very nice folks, Dr. Hirano very personable. They were able to use existing frames for the new prescription.

My whole family has been seeing Dr. Hirano as patients for at least 26 years. His attention to detail, patience with little kids, knowledgeable with eye diseases of older adults, has us driving 26 miles to continue to see him as patients. His vast selection of frames satisfies my picky daughter. The selection of sport frames/lenses meets the needs of my son. read more

The dr is great but Kristin I believe manages the insurance is rude and wouldn't schedule me an appointment because she said my insurance wasn't current. I check with my 1014 insurance and I was absolutely covered. Thing is I'm going through a divorce and my divorce isn't final till September so I'm covered until then. Kristin didn't want to help me because she said she didn't want to get in the middle. She never even called to check on coverage she just made a choice. I'm sure my ex spoke with them and they just sided with him and refused care for me. Super disappointed that an emotional decision was made on her part over my health. read more

I always enjoy my visits here. Dr Hirano is the total package of knowledge, humor and truthfulness. I really enjoy Chris at the front desk. She always helps you understand all the costs and will not only help you pick out the best pair of glasses but will tell you straight up which ones you look best in. This business is one of the shining beams of light in our community. read more

Dr. Kevin Hirano Optometry - Optometrists Near Me - Newbury Park, California

I just called this office as a new patient and the receptionist was rude and I requested to speak with supervisor to share about this is not acceptable for receptionist to speak like that with a new patient and when the supervisor came on line names, Kristen without even allowing any conversation she hang up the phone! Such a poor customer service and I hope the doctor who runs this office will read this post and would care if losing patients because of their administrative staff! You lost a patient today! Congratulations! read more

I need to give a huge shout-out to Chris for going above and beyond this afternoon assisting me with choosing another pair of glasses after my first one did not turn out to be a great fit. She really took the time to understand the issues I had with my previous pair and offered great suggestions on both frames and lenses to maximize my comfort for daily usage. I've been seeing Dr. Hirano for the past three years after moving to Thousand Oaks and can't express how I'm grateful I am for this type of patient experience. Thanks again Chris! read more

If you enjoy customer service as though you were in 1940s Nazi Germany, this is the eye shop for you. Policies and procedures enforced by the office manager is to say the least - very painful. I'm saddened by the lack of customer service provided to the seniors in this community by this eye shop. If you want to see the light, take you vision needs elsewhere. Your vision weary neighbor read more

The staff is very unprofessional, I took my glasses back twice because it was filtering light thru my transition glasses, this was their fault for not doing thing right, besides the transition, they offered me extra tint because the brightness would bother me, it took almost two months to get my glasses done right, now after a year, I received an email saying that it was time to go back and check my vision, when I called to schedule, the girl that took my call told me that they couldn't take me any more because the last time I was there I wasn't satisfied and to much problem with my lenses. I stayed in that clinic for a few years because it was closer to home, but now I know that it is worth driving a little further and get better service and way better treatment as a patient. I do NOT recommend going to Hirano's office, customer service is very very poor, need new and professional staff, all ladies their now are the same. BAD FOR BUSINESS!!!! do not even deserve one star!!! those giving five stars are doing exactly what I started doing, wait for a couple of years and you will understand. read more

We recently moved to NP so looking for a new eye doctor. Very nice outfit, professional, nice choice of frames. Doctor was friendly and competent. read more

I've been getting my eye exams here for about 5 years now. I've always end up with a headache from the glasses I get from other doctors. Even though I have been priced out of living near by, I try to schedule a time to come in each year and visit some family too. Dr. H never seems to be in a rush and is happy to explain the process. My dad has been coming to Dr. H since the early 90's back when he had his office on the he other side of NP. Great staff too. The older ladies really know their stuff. They helped my husband order a Rx for his sunglasses. I don't always get it, but the retina scan is pretty cool too. read more

I would definitely recommend Dr. Hirano and his team. The office seems to run efficiently as I didn't have to wait past my schedule appointment time. I had an issue with my computer glasses and the team was very accommodating and went out of their way to make sure I was satisfied with the final pair. read more

The office was super clean and I appreciated how diligent the staff was with their procedures for Covid. Dr. Hirano was engaging and I loved his calming manner. He's also very knowledgeable and answered all of my questions. It was one of the most thorough eye exams I've had. read more

Excellent Eye Doctor. Kevin the glasses gentleman was very helpful in getting me into the right glasses that I needed.Went over and beyond. read more

Staff, as always, very friendly and professional. I was there for a yearly eye exam. There was zero wait time, making my appointment a breeze. Dr. Hirano listens to my concerns and answers all my questions. They have a nice selection of frames. It is fun trying on the different colors and styles. Very happy with the office and highly recommend them. read more

Worst front desk experience!!! I would never back to him ever again. Front desk they had 4 people to serve patients and none of them treated like humans. read more

I speak for our family when i say that Kevin and the entire staff are the best. We have been patients for almost 30 years. We have grown up together and consider them friends. They are very caring and the eye exam from Kevin is very good. I had an eye issue which he found and helped get care immediately and followed up. I thought that was very nice. While i have not priced others i feel like i am being billed a fair price for services. Just cant say enough good about them. Cant go wrong!! read more

I've always had good experiences here. My whole family gets their eye exams from Dr. Hirano and the frame selection is excellent. Very responsive service. read more

Dr. Hirano is GREAT. He's not only super nice, but he's funny too and puts you at ease. The eye exam is pretty standard and took ~30 minutes. I was in and out in ~40 minutes since I had my eyes dilated. His office (which is a very nice space btw, and lots of designer brands available) was able to schedule me quickly and on a Saturday, which was extremely convenient. read more

First time here, and i am extremely happy i found this place. The exam was quick but thorough and detailed. Finally i have my lenses adjusted and i can see clearly. And they do frames adjustments quickly and effectively. read more

Dr Hirano was very thorough and answered all my questions. His staff was also very professional and friendly My appointment was on time. I recommend him to anyone who needs to see an Optometrist. read more

I have been a patient for over 25 years and have always enjoyed my visits with Dr. Kevin Hirano, and the staff. The owners name is Kevin too and is such a nice guy. Friendly atmosphere, personable, and they make you feel right at home. They will do all they need to do to make sure your eye glass selection is right and you leave there 100% satisfied. read more

I will NEVER go back to Dr Hirano. First his staff told me they couldn't fix my broken frames and I had to buy a new pair of glasses. Later I found a place that fixed them for 50 dollars. Second, and this is the most upsetting. He asked me to fo a retinal scan, told me he saw a small bubble in one eye that could turn into a tear. Referred me to Dr Diddie, HUGE MISTAKE, and Diddie said the same thing. Told me he could fix it with a laser treatment and it wouldn't have any effect on my eyesight. BS. I now have constant pain in that eye, 6 months later no improvement and it DID effect my eyesight. Also, Diddie used unloved fingers and stuck them in my eye as he did the laser which gave me an infection. I have some choice words for these two incompetent doctors. I'll stop here. read more

Dr. Hirano and his team are fantastic! He worked patiently with me to find the right prescription and fit for contact lenses that correct 3 conditions. Was happy to answer all my questions and concerns about my eyesight. The office space is beautiful and well cared for and all his team members are great! Highly recommend this team. read more

I experienced professionalism , COVID cleanliness and very friendly people. Great experience.

Recently, I saw Dr. Hirano for the first time to have an eye exam, get eyeglasses, and contacts. I was VERY IMPRESSED! The office is very attractive, clean, and comfortable. Dr Hirano was very professional, plus his equipment seemed to be more current technology than I was accustomed to. He spent ample time with me during the initial appointment and follow-up appointments to make sure that things were working correctly for me. His staff kindly helped me to find attractive eyeglasses and I'm very happy with the finished product. Also liked that they had a separate clean comfortable room for washing my hands for inserting/removing the contacts. I will definitely go to Dr. Hirano's office in the future. read more

Dr. Hirano is great. My visits have all been very efficient and thorough. They take care of my insurance correctly and I never have to wait. Beautiful, clean and modern office with ample parkings. read more

Dr Hirano is excellent. Very prompt and efficient. Clearly knows his business. Good eyeglass selection and great follow up.

Love going to Dr Hirano he is so Right in Target with any issues that you may have with your eyes highly recommend him

A very professional, friendly and attentive staff. Very nice office. Always on time and very efficient. Dr. Hirano truly cares about his patients and does an excellent job serving them. I'm a long time very pleased patient. read more

Just switched to Dr. Hirano's practice. So far both my daughter and I have had appointments here and have both had a great experience. The office staff is warm and welcoming and Dr. Hirano is very professional but also very kind. Lots of great options for glasses. They let you try out contact lenses before you buy (at least in my experience) which was tremendously helpful. I would highly recommend this practice. read more

This office is so nice. Great options for glasses and lots of staff to help in a well decorated setting. The only thing I would recommend is to work with the older staff. The younger girls who run the desk do not seem to know as much about prescriptions or how to maximize your insurance benefits. read more

I've been going to Dr. Hirano for 4 years and am so happy with everything. They have great offices, an amazing selection of designer frames and really friendly staff. Dr. Hirano knows what he's doing and does not waste any time- but he's patient in answering questions. Definitely go see him. read more

I've been going to Dr. Hirano for 8 years now. His staff is friendly, his office hours are convenient, and he is friendly and thorough during eye exams. They always have a good selection of cute frames. read more

I got my first pair of glasses from Dr. Hirano back in 2010-ish. As soon as I put them on it was like "ah-ha! I can see!" I moved to Texas a short while after and was put on a machine that determined my prescription and I was plagued with headaches for a year. When I visited my family in California I visited Dr. Hirano again and let me tell you.. this man is a credit to his profession. My prescription had in fact changed, but I've never had a problem of headaches. Love this guy! I can't imagine going to anyone else. If you're going to get glasses, get them done right! read more

First time patient. Beautiful facility with updated technology. I was taken good care of by the staff. Very friendly and helpful. Dr. Hirano is very professional and knows his stuff. Takes the time to explain things to you. Glasses were a bit more pricey than what I would have liked to pay, even with insurance, but that was the only downfall I would say. read more

Very professional and friendly staff. Dr. Hirano spent considerable time with me educating me about my retinal scan as well as my exam. I was so impressed that I made an appointment for my husband to see him next week. I feel very confidant in Dr. Hirano's care and his staff is delightful and helpful. read more