The receptionist there (won't be writing her name) is so rude and unprofessional that I'll be…read moremoving my storage unit elsewhere. We have a company account with multiple units in our future plans but will not support this company because of a single employee's attitude. Will be speaking with the manager who is never available for some reason. There also used to be a handy clip that would hold open the door from the outside to enter the units, that is no longer there. The door to enter also sticks and needs to be shaken (as an attendant showed me) in order to open. Taking my company's business elsewhere. Unacceptable service.

Really nice people. Everyone worked with me on both storage rooms to make sure I had what I needed…read moreincluding walking with me to the units and pointing out differences and advantages. Very clean, easy access, and good prices.

I was late a month on my rent by accident because I switched banks, and when they sent me an email…read morenotifying me that they put a lock on my storage unit I paid it right away and I got another email notifying me that the lock was removed. that was 3 months ago. I went to my unit yesterday to grab something I urgently needed and the lock is STILL there. never bothered to remove it. I called them EIGHT times today and no one ever answered. do not rent here

Don't come here they have a lock on the dumpster & won't let you throw your trash away. We rented a…read moreunit here for about 4 years, today was our last day here so we cleaned out the unit & they did not let us throw away our trash because they "had other people who need to throw away trash" mind you it was barely anything & we had never used the trash before. Rude experience. It was a cheap TWIN size bed FRAME. That we tore apart into small pieces to fit into the dumpster. It very much fit in there. I was not trying to throw a whole bed.

I rented a unit here at the last minute and what a mistake this was. This place couldn't wouldn't…read moreeven know how to find you even if they had a map ! The unit I rented had oil all over the floor and of course no one was there to help me then it took me literally calling the district manager to get another unit . Then they bill you telling you your past due and it's not even the first . Last issue RATS HAD BEEN IN MY STORAGE !! This place doesn't even have the boxes for for rodents outside like most businesses do !! DO NOT RENT HERE !! RATS !!

i rented a unit without going to see it first not thinking it would be filthy!! the manager left…read morethe lock insode the imunit for me that they make you buy even if you have your own amd there is automobile grease oil all over the floor !!!!!!'n. they had to have seen this when they out the lock in the unit for me !!!

After growing increasingly frustrated with my current storage company's ridiculous fees and…read moreinconsistent pricing, I started researching other options and I'm really glad Stor Self Storage came up on my radar. What immediately stood out was how clear and transparent their pricing is. Their current promotion (first 5 months half off) was too good to ignore, and on top of that, their insurance rate is about $5 cheaper than what I'm paying now. Those little things add up. I submitted an interest form, and the property manager called me first thing the next day, which I really appreciated. We went over pricing, lot sizes, and availability, and I was assured they had my preferred unit size available (I'm planning to go up in size at this location). The best part of the conversation? Even though I'm not quite ready to move yet (likely within the next month or so) I was told they would still honor the promotional pricing whenever I'm ready to move in. That flexibility and honesty went a long way. So far, the experience has been very positive and professional. I'll be sure to follow up with another review once we've moved in and everything has settled, but this was a great first impression.

Being nice, this place sucks. The company generated a receipt showing the confirmed moving date…read more When we arrived, the master lock was still on the unit and there was no customer service. Incredibly unprofessional, terrible service. If you're looking for a storage unit company, this really isn't it.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had the pleasure of working with Wade on booking my storage unit on the phone and filling out all…read morethe paperwork for the unit. He was extremely knowledgeable and helpful even though he is not an employee at this facility. Also, I had rented at this location prior when they first opened around 2016. I remember the customer service was excellent and the facility was always clean. It seems that has continued over the years. Thank you again Wade for your help!

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

Be aware that US Storage may increase rates at any time. My rent increased multiple times (the…read morefirst in less than a year), including one significant increase well over typical inflation (lowest increase notice was 25%, up to 59%). I was often told that local staff could not see or control these changes and that adjustments required approval from corporate. I was also billed monthly for a "Protection Plan" despite providing proof of my own insurance, and only received a partial credit after raising the issue again. In addition, a small recurring charity charge appeared on my bill that I did not knowingly opt into. When a card on file expired, my account was assessed a substantial late fee before any notice was sent, despite the company having my email and phone number for other communications. While the fee was eventually reduced, it required additional effort. They should have notified me before applying the late fee and allow me to update my new card info. I ultimately moved to a competitor and have had a much smoother experience (proactive communication, locked in rates for a duration, etc.). I recommend closely reviewing your monthly statements and being prepared for rate increases well above anything inflationary or covid related. I'd rather they simply post higher rates up front vs what felt like bait and switch. It was exhausting working with this company. The on-site staff I interacted with were polite and professional, though decisions appeared to come from corporate.

Ever since Clayton left it hasn't been the same my rent went…read moreup by a lot. I really don't know why I've been there for going on 5yrs. I'm looking for another storage place because then I was over charge. LET ANY GOOD STORAGE PLACES AT REASONABLE PRICE!!!!!!!!!!

The Babcock location is the absolute best I have ever had! Today is 22 days late & I finally can…read moremake my payment but never received bad service the last couple of weeks! John is the best! Customer service & caring is why he makes morning star the only storage I will recommend!

Mark was very helpful, communications great! Storage unit reasonably priced. Thermostatic…read morecontrolled units. Variety of sizes and choice of inside access or outdoor garage door like access.

The facility is well cared for and maintained. Mark the GM is kind, professional and efficient! I…read morecan frankly say that in the three years I needed their services there was not a single time I spoke with Mark that you could not sense his smiling on the other end of the call. The groundskeeper always friendly and waving at everyone! From start to finish, just easy, they are my go to storage facility from now on.