Staff had zero clue how my connector plan worked and was still told they didn't take my insurance…read more Confirmed the details with my insurance provider and was told the office isn't following the correct guidelines. Staff was rude, unfriendly and could care less. The kicker? His nurse transferred me to another Dr. who told me it would take 3 mos to see a NP and then 6 mos to see the MD and then a referral to Dr. Oliver. Newsflash, my plan doesn't require referrals. Then she said "Find another Dr."

This is a top notch facility with a professional and dedicated staff. And unlike most healthcare…read moreclinics and facilities, there was little waiting involved. Heading our tremendous care was Dr. Kaplan. Dr. Kaplan is extremely knowledgeable, thorough in his work, and a medical professional who listens carefully to his patients, which is exception, not the rule in modern healthcare.

I had an annual physical that I waited a year for. They made me pay a 40$ co pay. That's not a…read morething for an annual physical. It was not with my doctor that I was assigned when I joined the practice, I wish it was as I heard amazing things about her. Instead I got Susan Sullivan. If you want someone to actually listen to your concerns and to care enough to have a conversation with you, do not go to Susan Sullivan. I have family history of melanoma, my mother recently passed. I have a very strange large raised mark on my leg when I tried to show her she immediately, with out moving an inch closer to look at it, she laughed, smirked and said curtly "that's a freckle." It absolutely looks nothing like a freckle. I also wanted to mention sharp chest pains in my chest she kept the smirk on her face and laughed at me again and said that's normal. Again asked no further questions and failed to explain to me how sharp pains in my chest are normal. I told her about a very strange numbing wrist pain that feels paralyzed at times, again she laughed smirked and said that's from sleeping and totally normal. Failed to ask me a single question or look into any of my concerns for even a second further. (I am not a dramatic person and don't even like to go to the doctors for my problems I'd rather just live with them, but here I was trying to do the right thing and let the doctor know how I've been feeling and she treated me like I was stupid for doing that) I feel very un-cared for. I'm 25 years old this was my first physical in years I was kind of excited to speak with a professional about my health, but now I feel like I was treated like a dramatic child being told to drink water to solve their fake illness. Extremely unprofessional. I feel bad for anyone that has to see Susan Sullivan for a visit. She shot me down so bad I just stopped talking, there was more I would have liked for her to check like my hearing, but she made me so uncomfortable by laughing and smirking at me that I just gave up. Please take this review seriously because I've never seen anyone be so heartless careless and soulless like her. They also didn't draw my blood isn't that a normal thing at all physical? They had no idea what was going on the nurses kept asking me if I was all set I had to tell them I needed a tetanus shot and then they told me all set with out me doing my labs. So what did I pay a 40$ co pay for? I didn't get my blood tested and Susan Sullivan didn't listen to any of my health issues, she laughed at me.

thought i had a stress fracture was seeking x rays. Staff was very friendly and very little wait…read moretime to be seen. Had my X rays done (no fractures) and was given a splint. Staff was very good and quick, hopefully wont be back but if i was in need of urgent care i would come back here.

They did not submit the claim to insurance and now a credit agency is harassing my husband for…read moreover$500.00. The MD basically told him to go to the ER...

I started with this practice over 30 years ago in the Duxbury office then switched to Plymouth…read moreabout 8 years ago when I moved. I have no complaints regarding my practitioner. My frustration stems from the inability to make an appointment or speak to someone in the office. I have been trying for weeks and no one answers the phone or responds to the several messages I have left. I also was never able to get assistance with setting up my patient portal. I am transferring my care to another practice in town. I called this morning and within 5 minutes I had an account established and an appointment scheduled.

Extremely disappointed with the dismissive providers, overall lack of knowledge, the absence of…read morecompassion, the inept office staff and poor communication. Had to switch to a different practice.

I have been a patient of Dr Robke for the last 18 years. He's is extremely talented and takes pride…read morein his work and will always take time to answer any questions and help you in anyway. To be honest I would be absolutely lost without Dr Robke and his staff . His new Np Hillary is an absolute doll and very caring. This office worlds as a team as how all dr offices should be. Tina and Sarah are amazing at the phone and very patient especially dealing with me and all my anxiety issues. I can't say enough good things about this practice. I travel all the way from Abington to Plymouth to come

I saw Dr.Robke and made him my new primary care. He was polite and professional and extremely…read moresmart. I felt like he actually listened to my medical concerns and gave me the answers I needed. The office is clean and modern and the receptionists were friendly and helpful. I was also able to get my bloodwork done on the fIrst floor which was convenient. If you are looking for a good doctor, I highly suggest him.

My primary care wants me to start seeing an obgyn because we think I might have endometriosis. I…read morecalled and the receptionist was the rudest I've ever encountered. She told me she looked in my chart and everything looked fine, so she didn't understand why my pcp wanted me to come. I told her I think I have endo and she asked why I thought that. I told her my symptoms and she basically told me she has no idea why I'd think I have it. I told her that's why I want to speak with a real doctor. I was in genuine shock at the way I was treated and won't be booking an appointment here ever.

I am an executive director not that it matters. My nurse Morgan was rude and I was not going to…read morekeep having her disrespect me so I tried making my bed and fell. My knees right is swollen. She told someone I didn't hurt myself. Which prison hospital did she emerge from. I was dizzy but now my fluid has beeped for 15 minutes. I have no words.

If I could give this place zero stars, I absolutely would in a heartbeat. Not only did I go here…read morefor 2 years, twice a week, but the owner didn't allow my therapist at the time to give us a heads up that we would no longer be seeing her. I was told the day I went, that it would be our last appointment, and I could no longer get services through anyone else. Having severe bipolar, amongst severe mental health diagnoses, it sent me into a mental breakdown, and things happened very quickly, and very badly. Things happened at BID that I barely even remember to this very day. The things I do remember will haunt me forever. It never should have went down the way it did. It was very unprofessional on Julie's part for how she handled a lot of people's emotions, and how she treated her staff. I feel bad for everyone who ever came in contact with her, or that place. Do yourself a favor and find a better rated place.

I have been going here for years. In the beginning the director, Julie Johnson, instructed the…read morestaff to charge $75 for a missed appointment. I thought this was bad enough. Now they charge $140 for a missed appointment. I loved both of my therapists (Kristine and Colin) but had to leave because of Dr Johnson's missed appointment policy. The people who go to this center have mental health issues and many of them are forgetful (like me) or their condition results in missed appointments through no fault of their own. On top of all this, the office staff is VERY rude. If you can, find another mental health center to go to.