Outstanding, Honest, and Seamless Medicare Guidance - Nina Szutu is the Best!…read more I first went to KCAL Insurance in mid-2025 to get my mom enrolled in Medicare, and Nina was our account manager. From day one, she was exceptionally professional and worked with incredible efficiency. What set her apart was her transparency--she clearly explained the essential pros and cons of several plans she recommended. She also helped print out the essentials of multiple insurance information for us to refer to later. We selected the plan that fit my mom's needs best, and it worked out flawlessly. When my mom's specific needs shifted in 2026, and my dad also reached the point of needing Medicare enrollment, my parents went right back to Nina. Once again, she made the entire process completely smooth and frictionless. Nina is upfront and honest about how different plans operate and how representatives work with providers, giving straightforward insights into the advantages and trade-offs of every option. If you or your family need expert, reliable, and stress-free help navigating Medicare, see Nina Szutu!

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

The representatives there are friendly and flexible. I say flexible because they have helped me…read moreeven after office hours. My dad had auto insurance with them for many years. I appreciate their patience and kindness with my dad.

Nice, fast, and professional. Pls come to see Vivian for more helps…read more New location at 9324 Garvey Ave, Ste F, S El Monte, CA 91733

The worker at this location need to work. They are not doing their job. I call multiple times and…read morenot able to assist anything with my policy. I would recommend you all to go somewhere else if your assigned agency is at this location. I had already switched to other locations.

No idea how this place got so many 5 stars…read more Communication: Slow response or no response Rates: Higher than normal Customer Service: I would have to follow up to get anything done.

Very friendly customer service Agent Rolando explain…read moreinsurance very well if anyone need insurance call state farm they explain very thing in detail

The office staff at State Farm has always been very helpful. They all go above and beyond to…read moreprovide the most current insurance needs for me and my family. One more important service this office provides is giving back to the community. Ben Tran is either holding free community pizza parties or providing free backpacks filled with school supplies for school children in the community. I highly recommend his office for all your insurance coverage needs.

Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

Allan Cheng's office is fantastic!…read more My family and I have had great experiences with our agent Allan and the policies he's written for us. He makes everything very clear and is very responsive. Get a quote with Allan's team :)

Allan is a great and very knowledgeable insurance agent. He is pleasant, very responsive and the…read moreonly choice for an insurance agent. Thank you Allan.

Told me the cost would be around $325 over the phone but when I arrived it was $600. That's fine…read moreusually but once I questioned him about it he basically said he was trying to make money and I was wasting HIS time. Someone needs to teach Sam that not every customer will buy in his field and shouldn't be telling the people who pay his paycheck that we are wasting his time. Would not recommend. I wound up buying insurance with Insurance Online for a much cheaper price.

I've been with this company for many years and I always receive prompt, professional service. Today…read moreI interacted with Sam who clearly explained to me the details of my auto policy which is something I've put off adding to my premium for years. They runs a wonderful service and I'm a very happy customer!

I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

Needed help and called them last week on Wednesday and then they said Friday, I called back on…read moreFriday they said Monday, same thing happened again called they saying they'll call Wednesday never got a call back terrible service.

I wish I could give zero stars, but Yelp wont let me…read more I signed up with this location a few years back and the only reason why I went with them because of a guy name Ben that works there, he is the only one I like. However the last several months State Farm and this office has failed. Every month my bill was different, I called in to change my address 10 times, they decide to change it on the 11th time, REALLY! I had to make a payment on 9/9/13 for my policy and I have called there office 3 times a day to reach Ben to pay my policy and no one has called me back. Yesterday I called and talked to the main lady Wendy and she said ill call you back at 2 pm when the computer system comes back up. Well I get a call this morning saying well I looked into your policy and you have a past due balance, NO SHIT, on one will call me back to take payment. Then she has the never to say that my policy is going to cancel today, thanks for nothing. If I never called yesterday I would never known that my policy was being cancelled. So goodbye State Farm and hello another company who is going to care and call there clients back. Also beware when you call all the women who answer the phone is rude and will give you a attitude when you want to leave a message with someone.

I had an excellent experience working with Noe Rios at APAC Service Center. He was incredibly…read morethorough, knowledgeable, prompt, and efficient throughout the entire process! When I was urgently looking for health insurance during a particularly stressful time in my life, Noe took the time to understand my needs and walked me through the best options available to me. He made sure I understood my choices and helped me find coverage that worked for my situation while saving me hundreds of dollars per month. He also helped me get enrolled quickly, which allowed me to receive the medical care I needed without unnecessary delays. What really stood out to me was how responsive and dependable Noe was. He handled everything quickly and professionally while still making sure I felt informed and comfortable with my decisions. Even after getting me set up, he has continued to be extremely helpful whenever I've needed assistance. I highly recommend Noe to anyone looking for help with health, auto, home, life, or other insurance needs. He genuinely cares about finding the right coverage for his clients rather than simply selling a policy. I'll definitely be reaching out to him again in the future for myself and my family.

The service at APAC Service Center is top notch! All staff are super friendly and helpful. Can't…read morerecommend APAC enough!