I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east…read morePalmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment.

My husband's MRI order was sent over from his SCOI doctor 3 days ago. He called Renaissance 3 times…read moreto verify they have the order. He also had to repeat his name and date of birth 3 times each time he called. The office staff is so incompetent they could never find the order even though the fax was verified as sent. We eventually had to change MRI centers. Terrible experience.

Our experience with this office has been incredibly frustrating. For our first appointment, we…read moredrove more than 3 hours and waited in the waiting room for an hour and a half, only to discover the front desk had no record of our check-in and couldn't locate our appointment. We were ultimately turned away because the order required a formal doctor's visit, forcing us to reschedule. ​We returned the following week--another 3+-hour drive--only to be told the order was no longer valid, despite having a later expiration date. After waiting an hour for our doctor's office to send a new order, we were told the doctor was at lunch, fully booked for the day, and we would have to reschedule again. ​Driving 12 hours total across multiple weeks with absolutely zero care provided is unacceptable. The aloofness of the front desk personnel and the lack of internal communication is astounding. Management seriously needs to review patient files ahead of time to ensure everything is in order before forcing people to travel these distances.

This is the 2nd time I've had to come to advance imaging and once again this is the most…read moreunprofessional imaging place in the A.V. No one has people skills. I rather take the drive and head down to the location in Santa Clarita.

In the ER for the first time for arrhythmia. Everyone was kind, attentive, and good natured, from…read morethe orderlies to the physicians.

Worst experience the 2receptionist at the ER checking one had purple dyed hair and the other one…read morehas white hair they are both older women Very rude no customer service skills They don't care if you are dying pretty much You can be there waiting for them to finish gossiping because their gossip is more important then you. They' should be fired or quit since they hate their job so much No sympathy towards people smh -0 stars

Avoid interacting with TYRA WELCH. ​ I visited this Kaiser…read morelocation for a flu shot during posted hours, only to find the desk closed. While the first two receptionists were rude and condescending, a third receptionist was incredibly helpful and sought out answers for the waiting patients. ​Unfortunately, the manager, Tyra Welch, was visibly upset that her staff member went out of her way to help us. I overheard Ms. Welch "talking crap" about the helpful employee to the rude receptionists right in front of patients. When I stepped in to defend the helpful staff member, Ms. Welch became unprofessional and dismissive. Most shockingly, when I asked for her name, she refused to provide it and deliberately hid her badge before calling security on me. ​Kaiser HR needs to provide Ms. Welch with serious leadership training. A manager should be the solution, not the person creating a hostile environment for both staff and patients.

Lancaster, CA I used…read moreto go to these places when I used to have a Kaiser Medical Insurance. I had been coming here for the Pharmacy, blood draw and flu shots. For all those times, my experiences and expectations were met. Employees were always friendly and helpful. They show care and compassion. Plenty of free parking spaces. Facilities are available and accessible for people with disabilities.

I have never thought I would say I missed a doctor and their staff! But today I can say I TOTALLY…read moreMISS EVERYONE AT SCENT! I was USAF at Edwards AFB and I had allergies for 25 years. I'm allergic to just about everything 2 PAGES worth.... I wasn't able to breathe out of my left nostril for about 20 years. I had so many polyps in my nasal cavities that it was the worst they've even seen. I had a nasal plaste, sinus balloon dilation, and they removed 100% of all the polyps! The Air Force had me living in areas that I was allergic to EVERYTHING special in areas of farmlands. And after 26 years I can breathe normal and get a great night sleep! Shout out to Dr Amoils and special shout to the Women that every day made me feel like family and took care of me! Maya, Carin, Mayisha, and Cindy yall are AWESOME. Miss you love you!

Great office! The office staff has been wonderful and attentive. I haven't had to wait more than 5…read moreminutes for a set appt. Now that I'm doing shots weekly I get a reminder for appt and get in and out within 20 mins.

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

Came in about half an hour before the end of the day. Was stopped at the front desk and told we…read moredon't take your insurance. Ok I get that. So I said I can pay cash. No .. you should go up to the ER instead was the reply. They do triage there. Yes I know. They do triage at all ER. They sweetly made it clear they didn't want to see me so I left. Look I get it, you don't want to stay late. But you denied me care. This was a pulled muscle and a cat bite not an ER issue. I was in a lot of pain and couldn't go driving around trying to find somewhere else to go. I spent hours at an ER for a non-emergent issue and paid hundreds of dollars. But I hope you had a nice night ladies.

I'm new in the area and I chose Dr. Garrison to be my Primary Provider, I have to change it After…read more3rd time visit and HAVE VERY VERY BAD EXPERIENCE WITH THEM. Jen the Frontdesk and Older lady who have long brown hair with Glasses are MOST RUDEST frontdesk personnel I've Met. When I've done my 1st TB test appt. Nurse told me that I don't need to make an appointment to the Frontdesk and I can comeback on Thursday Anytime.. So I Came back Thursday and Jen the frontdesk doesn't accommodate me like pushing me away that she think I'm lying and ask n ask more question. And felt very embarrassed . I honestly felt Discriminated. Then when I See the nurse infront of me said YES SHE CAN DO WALK IN. Obviously those Employees have Lack of Communication aswell Hated their Job. These people need to learn what customer service is and be more professional. Have to dispute all the copay money we paid for this clinic. Very bad clinic I DONT RECOMMEND THIS. Stay away!! Employees are rude!! Very rude! Don't come here! Don't waste your money.

Out of all the doctors and assistants in the av, this is by far one of the least id ever recommend…read morethe staff is very rude and childish during work hours, there very unorganized as doctors, they shove u to the side and get everything done when they feel like it, we were waiting a hour for our appt when they said to be here early? Which is weird, if your properly managing a office you would be more organized but apparently not them. So if you care abt your health n time dont go here

Dr John Liju is a awesome doctor and has an awesome staff? He's\n Been my doctor for a couple of…read moreyears, and I trust him 100%.

Had an epidural in October 2025. All of my previous…read moreepidurals had been successful to my left leg's pinched nerve. This time, it didn't work; in fact, the Doctor administering the epidural, hit a nerve. I left with more pain in my left leg than i previously had. Made an appointment with the institute to see what my next step would be. I was told that it could be 1, 2 or maybe 3 weeks to wait to and see if the epidural had been effective. Unacceptable response when the pain was unbearable.