I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east Palmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment. read more

My husband's MRI order was sent over from his SCOI doctor 3 days ago. He called Renaissance 3 times to verify they have the order. He also had to repeat his name and date of birth 3 times each time he called. The office staff is so incompetent they could never find the order even though the fax was verified as sent. We eventually had to change MRI centers. Terrible experience. read more

AVOIC in palmdale is not only a clean and newer looking facility, but their staff is super friendly as well. If you have any trouble with referrals, I highly recommend speaking to Tatum. She is a sweet, caring, and hard-working individual who took time out of her work day to update me on different statuses of my authorizations. She patiently answered all my questions and helped make sense of all the procedures I needed. Thank you Ms. Tatum. You are a blessing to me and to your company. I appreciate all your hard work and dedication of being a kind-hearted patient advocate. read more

Can sometimes be an absurdly long wait, though sometimes you get lucky and they're pretty prompt. But regardless, each time I've been there everyone has been extremely kind and compassionate. read more

Do they perform MRI of the Prostate here? My husband's Dr thought this MRI would be done in Lancaster, next to Lancaster hospital. The gentleman who scheduled was nice, hut i have my doubts read more

Wasn't too sure about this place due to previous reviews but my visit was very pleasant and made me feel comfortable. Brought my wife in yesterday for an MRI scan and received amazing service. The young lady at the front desk was so kind and got us checked in quickly and after signing a few things we were seated. Waited about 10 min and a tech named Matthew came and walked us back. We had some anxiety about being here but he was so welcoming and kind that it made the visit a lot easier. She got on the machine to do her scan and they had a waiting room for me to stay in close to the mri area. Diana the other tech got her off the table and walked her back to where I was waiting and seemed so happy to be doing her job. Very pleasant visit. Thank you to the people who took care of us! read more

Great Place staff was very helpful. I have claustrophobia really bad. The person who does the MRIs was extremely helpful and patient with me. read more

This place is a total joke. My disabled mom waited 90 mins in the waiting room past her appt time. After confirming twice during her wait she was going to be called soon, the Dr frickin went home! Left my mom at the office! read more

Had an mri appointment today . I have been here before but never one a weekend. Definitely the best time to come in is on the weekends. Flora the receptionist was so nice and friendly . Diana the mri tech in the back was absolutely amazing . The place is nice and clean as well. read more

Renaissance Imaging Center AVOIC - Waiting room - Diagnostic Imaging Near Me - Palmdale, California

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Reading the reviews of the place had me nervous to come here... on top of being nervous about an MRI (my first one I've ever had), I was dreading coming to my appointment. I got there pretty early but was taken back right at my appointment time. Pete did my MRI and was great! He was very patient and understanding and took his time to make sure I was comfortable and understood everything. The staff up front seemed to be an improvement in comparison with past reviews as well. I had no issues with my appointment today and was pleasantly surprised with how smooth everything went. read more

How did this place ever get a two star rating. The receptionist is a total jerk. They scheduled my Sons appointment for 8:45, we show up and she claims it's at 9:15. I tell her they called to confirm Today and said 8:45. She just keeps shaking her head like I'm making it up. I hate terrible customer service. read more

The lady receptionist is HORRIBLE. She has no idea what customer service is. She was so rude. I was extremely sick and needed an MRI and she would not attend to me saying I had to wait for hours. I came in a wheelchair at 7am. I was 10mins late. It took me hours to get ready to get there. I had to go somewhere else to the the MRI done and paid out of pocket. Insurance needs to stop sending patients to the HORRIBLE place. Lazy, disrespectful employees. Never again. Oh I'm so reporting y'all to my insurance too. Useless place. read more

My workers compensation company set up an appointment with RIC appointment specialist while I was on the phone with them. The appointment was for 7:00 AM and the RIC rep told me to be here at 6:30 AM. I got up at 5:30 AM to be here on time. An hour later and no one is here. I tried calling and got an answering machine. I wish I had looked up their reviews before making this appointment. As another person said,"they suck!". If you enjoy nonexistent customer service and getting jerked around this is the place for you. Otherwise find someplace else. read more

I was wary coming here after reading the reviews, but I didn't really have a choice as this is the only place my insurance would cover getting x-rays at. My doctor told me to walk-in, that no appointment was needed, so that's what I did. I received friendly service when checking in and out, and the technician was super friendly and helpful too. He let me see the x-rays he took and I really appreciate that. I don't know if I got lucky, but it only waited for ten or twenty minutes before being seen. Overall it was a good experience and I don't have anything to complain about. read more

Horrible drivers, was driving in the city of Lancaster and this individual almost crashed in to me with my kids in the car & right after he flipped us off, tail gating us. however, the guy not being so smart, pictures were taken of his car. This happened on 9/17/19 at 12:30pm. As you can see, this place has plenty of bad reviews already, goes to show how they treat customers. read more

Renaissance Imaging Center AVOIC - Careless Driver - Diagnostic Imaging Near Me - Palmdale, California

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I called several times to confirm my 4 pm appointment and again on my way here, it was confirmed I have my appointment. Got here at 3:30 to find out the ct scan machine is down. No one mentioned anything about the machine being down, again I spoke with at least 3 people before my appointment. I spoke briefly with a "Sara", apparently she's the supervisor, she tried to explain that communication between the facilities are on key. Please explain to me why the Palmdale front desk told me that the machine has been down for 2 days and you just found out this afternoon about it. Also, the people I talked to never mentioned about the machine being down, my appointment should have been rescheduled but yet it was confirmed 2-3 different times. Communication is only effective if your facilities have the same information and everyone is on the same page. I can't post this review with No stars, if I have a choice it'll be no stars, doesn't deserve any. read more

I came with my dad and they told I have to wait hour or hour and half Our time is important too ... read more

I called to verifty some required information was asked if i could be put on hold, i replied yes, Well after 9 minutes they took my call and after 10 seconds got disconnected. Called back and was hold again for 2 minutes. Opted not to wait any longer. read more

This place very unprofessional, waiting 1 hr 45 min. Never apologize or keep you informed of wait time. Don't bring anyone you care about here. read more

Got to listen to staff and idiotic patients alike spew their republican conspiracy theories about Covid-19. Really comforting coming from supposed medical professionals at the front desk. Got the full whammy on politics, "the hoax" of covid, and religion in a 10 minute window. So unprofessional for supposed medical professionals. read more

I love how the website states "Superior Customer Service". The reception girls at the Palmdale Site are rude, unfriendly and do not leave a good impression. Once you get in the Techs are friendly and service is good but they really need to get some better front office staff as your first impression is not a good one. read more

I would give it a 0 if that was an option. I brought my grandmother here to get an X-ray and we've been waiting for over 2 hrs. A gentleman was just called in who had been waiting for over 3 hrs. The receptionist said it was would take 45 minutes. This is absolutely RIDICULOUS. read more

I read the reviews for Renaissance and was nervous to say the least. But after visiting twice now for two separate scans (MRI AND CT) I can't tell you how impressed I was by the service. I was greeted by friendly and helpful staff, who despite trying to manage a very busy waiting room, made me feel welcome and at ease and answered all questions I had. The nurses and scan technicians were so friendly and warm and immediately made me feel at ease. I think sometimes we feel more compelled to write bad reviews when we experience poor service, but often forget to write GOOD when we experience great service! So, in an effort to help anyone else who may be reading all the bad reviews and feeling nervous as I was...please know that I had a wonderful experience here (on two separate occasions!). Yes it is a busy practice, but the work they do is wonderful and the staff are lovely! Hope this helps someone! read more

Keep you on hold for over 20 minutes very rude when I finally spoke to someone. If had the chance I wouldve gone somewhere else. Just embarrassing. read more

No one follows through and every one seems to do the bare minimum. I have a Spinal Cord Stimulator, which needs special considerations when getting an MRI, i explained thes to them when they called to schedule the appointment. I explained what kind, how long I've had it, an entire conversation. They schedule me for that day 10pm. I had to scramble to get my SCS rep to do the check up on it before we tuen it off for the MRI. It was off at 2pm meaning im in lots of pain, hints why i need it. They call to reschedule for 7pm, ok no problem earlier is better. They are getting ready to call me back and i tell thwm do you want the info on my SCS, they arw all dumbfounded and say they had no isea i had one and that i cant have an MRI with that machine. There is a whole charade oh were sorry the tech comes in at 5:30am he will evaluate it and call you to schedule on the lancaster machine. Next day no call nothing. I call they dont know what im talking about. Im on hold for 20 min to finally have them say they can't do it at all sorry. Mind you i had my SCS turned off not to mention the driving all over i live over an hour away. The response is oh yeah i dont knkw why they didnt check first. I will refuse to ever come here again. This place is a joke! Not to mention I could have been put in serious danger had I not spoken up when i did. read more

I'm only updating just because I was reading through the reviews and except for two they all say the same things, the people who work there all seem to have an attitude problem and the two reviews that don't say that are probably from staff family memebers there's far better places where the staff will treat you with respect. Don't waste your time here read more

Over booked themselves and then lie to patients claiming that the appoinment was for a different day. Caught them in the lie because I called and spoke to Sara prior to my visit to confirm appointment details. Waited 35 minutes after I signed before I was even checked in. Avoid this place at all costs. Go to Advanced Imaging. God knows I will be. read more

My son needed an MRI of his brain, and needless to say we were nervous. Gina, our MRI tech did an absolutely amazing job. She took her time explaining the procedure and showing the scanner to my son and made sure he was comfortable. You can tell she really cares and is passionate about her job. We had a very positive experience here. read more

Place sucks waited hours to get a MRI done and I Arrived early like they told me to do so . They need better service

I just left this place and I was completely annoyed, the people working front desk were really rude. My mom stood up there for forever just to sign in. The girl in the front by the name of Katie was especially rude. My mom was just standing there and she can clearly see her and she spends like 10 minutes talking to another patient about other stuff and she wasn't even helping the patient, it was her coworker helping her but she just chimed in to talk about other topics. I finally stood up to say something and she finally helped my mom after waiting for so long. They need to realize they have to help the patients first before striking up other conversations right in front of them about nonrelated stuff. Especially the employee Katie. read more

This facility is VERY poorly run!! My husband had a 4:40 appt. for a CT scan, and we showed up early (as requested) to check in. Many "stat" patients from the hospital were taken in before us. After over 2 1/2 hours, we were finally brought in the back for the scan. We were then told that there were 2 patients ahead of us, so it would be at least another 45 minutes before my husband would (finally) be scanned. He had not eaten since noon, so we decided to leave to get food. In all, we were at the AVOIC for just under 3 hours, and we never got the scan. SO infuriating!!! What a horrible place! read more

Very unprofessional receptionist in my opinion. I called to make a appointment and was left on hold for a very long period time. Every time I called today they immediately put you on hold without letting you speak. Now I understand why they have bad reviews. I will do business elsewhere. read more

As many have already started, your appointment is worthless. I waited over an hour and a half past the appointment time which I arrived for on schedule. See if you have another option besides this place. read more

Horrible experience. Very unprofessional. I was scheduled for a CAT scan with contrast. As suggested, I arrived early for my 5:00pm appt. I was completely checked in before 4:30 pm. At 6:00pm the receptionist informed me that they had to reschedule me because the doctor left for the day. I spent half of the day fasting and drinking disgusting barium sulfate for no reason and now have to wait another TWO WEEKS until I can be seen!!! RIDICULOUS!!!!! I am so upset about this whole experience. I just don't understand how a medical facility could be so unprofessional and uncaring. read more

I was scheduled for an MRI at 4:45 pm. A day before they called me to confirm. As I was heading there, one of the receptionist called me to reschedule me for their Lancaster location at 6pm since they are running behind by 2 hrs and the technician leaves at a certain time. This is so inconvenient as I had my day planned accordingly. Wonder why they overbook themselves and cannot accommodate all patients at a certain time. And until they do not fulfill their commitment toward patients, I wonder why the technician has to leave. Zero star for me. read more

Danielle at the front (check in) desk has a great attitude and very helpful Facility is clean Staff explained procedure and made things comfortable read more

These people don't mean appointment. Seriously waiting 2 hours since my appointment and haven't been seen. Don't come here & think they'll be concerned about your schedule. ¯\_(ツ)_/¯ read more

Today I was seen for a procedure that I had been putting off for much too long. I was pretty nervous when I arrived. I was expecting to wait, but to my surprise, I was quickly brought in, before I even completed my forms. The X-ray technician that did my exam, Janice, was absolutely amazing. She put me at ease right away and was so understanding, professional, and compassionate. She made this a good experience for me, and I truly appreciate her kindness. read more

I left that place scared to death Because I didn't understand these words of the staff, like a number 5 or suspicious......5 out of 9.........biopsy. no letters or calls from them .now I have to endure the very long waiting game of a bad phone call. as if life isn't bad enough.........now this. read more

Because Kaiser defaults to this company - lowest bidder, I imagine - I'm always referred there. Without fail, they are totally unaware that I've been referred and have to double check. This time, when I walked in they had no idea I was expected. I was told 6:15 for a 6:45 appointment. I arrived at 6. At 7:15, after seeing everyone go in ahead of me (including people who'd arrived LATER than 6:45) I left. I have requested that my doctors send me to a competent facility. This place is run by morons. My experience of the medical staff is that they are perfectly capable. The clerical staff is an embarrassment - apparently this place only hires those the DMV considers too stupid, sullen, and incompetent to hire. read more