go somewhere else. The business was started in the late 70s, early 80s by Konikoff, He expanded and…read moreis no longer there, he was a very good dentist, its just a money machine that suggests 20 things you need to do every visit before they even fix the original problem you came in for. It's overwhelming to say the least. FLEEEEEE

They cancel my appointments once being confirmed. There is always something wrong with the…read morehygienist's absenteeism either because is on vacation, took days off, had maternity leave or quits on my day of appointment. I had to reschedule my appointments several times because of it, and they are unable to switch to another hygienist to avoid the inconvenience to spend like 20+ minutes to reschedule the appointment. To be fair, the hygienist does a great job, but their customer service sucks.

If you have Tricare, beware. I went there for a checkup and cleaning. I hadn't been to dentist in…read moreover a year. They did X-rays and the dentist checked my teeth. After she left, I was told they didn't have anyone to do my cleaning. They said they were in the process of hiring someone. They didn't tell me this information when I made the appointment. A few weeks later, I get a bill for $162.00. They said Tricare didn't cover the total amount of my X-rays. This is the first time I received a bill for X-rays. I will not be going back.

Received a call today (after I told them to forget it) telling me my insurance will cover half…read more.. at $2000ish. Whereas, there website states 299 per top and bottom. Was told insurance rates are different... how is this possible? Seems fraudulent to me.

Stacy is Awesome! She had to do a full mouth set of X-Rays, since I'm a new patient, with a LOT of…read moredental history. This was only my second visit, previous was just to re-cement a crown. While I'm very comfortable in a Dentist's office, Dr. Clay is so nice and soft-spoken, I think any nervous patient would feel at ease with him. Very nice, clean establishment and everyone was friendly.

Another great visit. Greeted with big smiles early this morning. Always starts the day off great!…read more Courtney Proctor, my RDH, is meticulous and so kind. She is an ODU graduate and I love her professionalism and knowledge. She also goes the extra mile. Squeaky clean teeth, dropping knowledge on cleaning tips to improve my flossing routine and helping me decide on dental products. I love trying different tools. Dr. Clay is warm and pleasant to interact with. I liked the way he engaged me in determining the course of action for my dental concerns. Bravo! Customer service is amazing here. Billing is always exact and timely.

Beware when you are a new patients with insurance. I scheduled what I thought was exam and…read morecleaning. I had recently done panoramic and several other X-rays at another dentist. No one mentioned obtaining copies of records prior to appt. They wanted to redo all my X-rays instead of communication with patient about need for transfer. Then the dentist claims it is "illegal" for him to get a cleaning done without them. What law?!! Communication with client is key and none was done in advance. I walked out with nothing.

I originally became a patient under Dr. Hamilton, who was amazing--thorough, kind, and truly…read morelistened. When she left, I was reassigned to Dr. Lee, and unfortunately, my experience changed for the worse. Per Dr. Hamilton's recommendation, Suffolk Complete Dental Care referred me to Carson Endodontics for an evaluation & root canal retreatment. The endodontist there determined (after retreating my root canal) that another tooth, #13 was not salvageable and would likely need to be extracted. Dr. Lee followed up later (by personally calling me himself) and confirmed this, explaining we'd plan for the extraction and possibly a bridge. However, when I later called the office to schedule the procedure, the front desk said I was only booked for crowns--no extractions. I explained what Dr. Lee and the endodontist had told me, and the assistant said she'd check with Dr. Lee and get back to me. She called back and reassured me that no extraction was needed. I even called again--specifically stating I would not be happy if I showed up for the appointment and was told I needed an extraction. Despite that, Dr. Lee remained adamant: no extraction necessary. I paid in advance and came in expecting the agreed-upon treatment. Instead, I was blindsided. At the appointment, Dr. Lee suddenly tells me that tooth #13 absolutely needs to be extracted--and now #12 does too. I was completely caught off guard and unprepared, mentally and financially. What made it worse was the complete lack of empathy. No accountability. No apology. Just a cold, matter-of-fact delivery like this was just another day for him. But for me? It was incredibly upsetting. Now I'm left in pain, swollen, and struggling to eat while figuring out next steps. The front office staff has always been helpful--no issues there. But the communication breakdown and dismissive care from Dr. Lee were unacceptable. Dr. Lee completely mishandled my care. I was told one thing, paid based on that plan, then showed up to a totally different story. Now I'm in pain, frustrated, and honestly shocked at how this was allowed to happen. The front desk team? Amazing. Polite, helpful, professional. The office itself is clean and welcoming. But none of that matters when the dentist there is someone I can't trust. I will NEVER return. If this is how Dr. Lee treats his patients, I seriously hope corporate steps in before it becomes something bigger.

I had such a great experience at Modern Family Dentistry. The office is beautiful, the staff is…read moreamazing, and I felt like my cleaning and overall care were extremely thorough. They gave helpful recommendations and even provided a referral. This is officially my family's new long‑term dentist.

I continued to come here because Sam is wonderful but I should have switched practices when they…read morechanged from Midgette to Modern Family. The front desk staff now is a revolving door. My recent visit was the last straw as I was met to pay my bill by the rudest young lady, including the women who sits in the middle who acts as though she is too good to answer simple insurance questions and couldn't bother to look away from her monitor other than to roll her eyes. I typically receive a bill in the mail AFTER my insurance is ran and the claim is filed but the person at the check out insisted I pay that day. At that time I also was notified that I was not in network, which was a shock to me because I was referred here by a coworker with the same insurance years ago. Which should have been disclosed because I would have declined. After speaking with my insurance provider I was informed the amount they had me pay in the office was incorrect as they did not even submit the claim before charging me and I over paid by $110, simply for the fact that they charged me an estimated amount prior to filing my insurance. I have been coming here for years and will not come back. If you are looking for a dental office I would suggest going elsewhere.

I really like the service of Dr. Browne and his awesome staff. i love the fact how he spends the…read moretime in making sure you're well informed about your visit. He's always patient in answering all my questions and concerns. From the moment I enter the office and leave the office, everybody is so kind and very pleasant and I mean EVERYBODY!! Im very satisfied and I recommend Dr. Brown to anyone that's looking for a good dentist.

Dr. Browne does a great job and has handled some difficult issues with me with ease. Highly…read morerecommend

Everyone at this office is extremely kind and helpful. The facility is very clean as well. The…read morefront desk, my hygienist, and Dr. Serra helped me understand the treatment I was receiving and my options. The appointment was quick, efficient, and I left having my tooth problem solved!

The front desk lady could definitely use a little work on her friendliness and overall customer…read moreservice approach. A warmer attitude, better communication, and a more welcoming demeanor would really help create a more positive and comfortable experience for guests.

Since moving from California I was looking for a new dentist and I found Dr. Lopez and saw his…read morereviews so I tried him out. I've seen him 4 times in total now and he and his team have always made me feel welcomed and comfortable! I got a cavity filling today and this is my first time EVER getting one done where I didn't feel a thing! He made me feel calm and finished quickly and did such a good job. I'm so happy I found his office!

they won't even answer the phone.... ive called multiple times over the past few weeks and nobody…read morewill pick up