1. Suffolk Family Dentistry

    1. Suffolk Family Dentistry

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    Suffolk, VA

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    Suffolk Family Dentistry

    3.7 (10 reviews)
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    Services - Suffolk Family Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Suffolk Family Dentistry Photos

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    5 years ago

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    3 months ago

    they won't even answer the phone.... ive called multiple times over the past few weeks and nobody will pick up

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    1 year ago

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    1 year ago

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    1 year ago

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    3 years ago

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    8 years ago

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    9 years ago

    Dr. Lopez is great. Staff is friendly and amazing too. Took care of my husband's dental emergency right away.

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    8 years ago

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    8 years ago

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    Ask the Community - Suffolk Family Dentistry

    Suffolk Complete Dental Care

    Suffolk Complete Dental Care

    2.2(13 reviews)
    0.5 mi

    Beware when you are a new patients with insurance. I scheduled what I thought was exam and…read morecleaning. I had recently done panoramic and several other X-rays at another dentist. No one mentioned obtaining copies of records prior to appt. They wanted to redo all my X-rays instead of communication with patient about need for transfer. Then the dentist claims it is "illegal" for him to get a cleaning done without them. What law?!! Communication with client is key and none was done in advance. I walked out with nothing.

    I originally became a patient under Dr. Hamilton, who was amazing--thorough, kind, and truly…read morelistened. When she left, I was reassigned to Dr. Lee, and unfortunately, my experience changed for the worse. Per Dr. Hamilton's recommendation, Suffolk Complete Dental Care referred me to Carson Endodontics for an evaluation & root canal retreatment. The endodontist there determined (after retreating my root canal) that another tooth, #13 was not salvageable and would likely need to be extracted. Dr. Lee followed up later (by personally calling me himself) and confirmed this, explaining we'd plan for the extraction and possibly a bridge. However, when I later called the office to schedule the procedure, the front desk said I was only booked for crowns--no extractions. I explained what Dr. Lee and the endodontist had told me, and the assistant said she'd check with Dr. Lee and get back to me. She called back and reassured me that no extraction was needed. I even called again--specifically stating I would not be happy if I showed up for the appointment and was told I needed an extraction. Despite that, Dr. Lee remained adamant: no extraction necessary. I paid in advance and came in expecting the agreed-upon treatment. Instead, I was blindsided. At the appointment, Dr. Lee suddenly tells me that tooth #13 absolutely needs to be extracted--and now #12 does too. I was completely caught off guard and unprepared, mentally and financially. What made it worse was the complete lack of empathy. No accountability. No apology. Just a cold, matter-of-fact delivery like this was just another day for him. But for me? It was incredibly upsetting. Now I'm left in pain, swollen, and struggling to eat while figuring out next steps. The front office staff has always been helpful--no issues there. But the communication breakdown and dismissive care from Dr. Lee were unacceptable. Dr. Lee completely mishandled my care. I was told one thing, paid based on that plan, then showed up to a totally different story. Now I'm in pain, frustrated, and honestly shocked at how this was allowed to happen. The front desk team? Amazing. Polite, helpful, professional. The office itself is clean and welcoming. But none of that matters when the dentist there is someone I can't trust. I will NEVER return. If this is how Dr. Lee treats his patients, I seriously hope corporate steps in before it becomes something bigger.

    Suffolk Family Dentistry - generaldentistry - Updated July 2026

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