Great folks at Johns. The were friendly and very professional. It's nice to deal with folks to get…read morethe job done. This is not like trying to work with big-box stores that don't really care about their customers. I will do business with them again and would recommend them to anyone. You can go other places but you'll not get better service anywhere!

Polite and professional. Have called them twice when A/C went out. They came next day and got right…read moreto work. Fixed the problem right away each time. Reasonable rates, too!

We had an outstanding experience with Johnny Fortiz who came to fix our AC. He knew exactly what…read morethe problem was right away, and his professionalism was truly impressive. He worked quickly, explained everything clearly, and got the system running perfectly. I couldn't be more pleased!" Jim Hogan

The technicians receive a commission for their work so they say you need parts replaced which is…read moreuntrue. The more the job costs the more money the technician makes. This pay structure only started when the original owners/management were bought out by a corporate entity about 18 months ago and they chose profits over customer service. Beware!!!!

Chris Cleveland has serviced several of our AC units over the years. He is always good, timely, and…read moreefficient. I trust Chris to do a great job and not oversell what might be needed. I had him work on a family member's AC unit after another company made two visits and didn't fix it. Chris had it going and cooling right away. Chris is one of those genuinely nice guys that does excellent work with a pleasant spirit. I trust him completely.

A/C went out yesterday and I called Chris. He came out first thing this morning and fixed it. I…read morereally appreciated his rapid response since it may be up to 110 degrees today. I had the same excellent service from him 3 years ago during a hot spell. I have complete confidence in Chris being honest and knowledgeable, and having reasonable charges.

I would definitely recommend and use Aces air-conditioning, and heating in the future if I have…read moreHVAC problems. Evert was upfront and responsive in my needs. Repairs were handled very quickly and pricing was reasonable. Thank you.

Less than favorable service experience. I appreciate the help…read more They tried to cancel, and seems to be in a big rush. I won't hire them again. My AC works ok, and just wanted a check up. Bill went from $70 to $125. Didn't quite expect that and I have no idea what air pounds means. I had a few other questions about how to work my Ecobee and room ventilation and I got the brush off. A YouTube video would have been more informative.

Nick and Hightower Service were excellent and great value. I put in a service request for my…read moreCarrier AC around 3 pm and requested an appointment 2 days forward. Within 45 min got a call from Tim saying he could send a Technician today around 4:30 pm. I had two other HVAC companies out, one said my thermostat was broken and I just needed to replace it but wouldn't replace it because it was a Carrier he suggested calling someone for a second opinion. Another told me it was needing a new compressor and capacitor and because it was a Carrier that would cost over $6,000 or replace the entire thing for $15,000 Nick came out was up front on everything: pricing, expected time spent, what he thought the issue was initially, once he figured out the issue he explained what he would do and offered his understanding of where other HVAC technicians went wrong diagnosing the AC problem. The Carrier website has a list of service providers and I went with them because of their rating. I rarely do reviews and only because i feel strongly positively or negatively. Recommending Technician Nick and Hightower easiest thing I have done for the past two months!

Hightower has always done a great job for us! Melvin was our service tech today and he was kind,…read morecourteous and efficient!

Cole Parrish has great customer service skills, very helpful, explained everything I needed to know…read morein detail. Thank you

I had a mysterious thud in my 2 year old compressor. I had previously used another company who said…read morethere was nothing wrong , to call again when it broke and charged me $100.00. C&S persevered and after fixing and replacing faulty duct work the problem with the air flow was solved but the thud continued. I contacted Phil who sent Cole to track down the mysterious thud. He found it , and corrected it within a few minutes . Everyone I worked with at C&S was friendly, helpful and knowledgeable . Cole is an excellent technician . He seems to be able to fix anything having to do with air conditioning . I highly recommend this company. They are reasonably priced, professional and trustworthy.

Always friendly and on time. my experiences with them have always been priced reasonably and…read moreusually better than other companies. I have referred them to several of my friends who have returned glowing reports to me.

I had two issues with my Electric heat/AC unit, and it was pretty cold a few days ago. I'm trying…read moreto self-diagnose the issue, but had no luck. I went to go buy portable heaters from Lowe's which brought a little comfort. I saw this company "Optimum Air" a few times on my search and there were quite a few reviews. I'm normally drawn by the comments and reviews and I decided to give them a try. I called made an appointment and everything was professional. I even received a text confirming my appointment that day and later that day I received another text showing, "Michael from Optimum Air Co. its on the way." And it came with a link to track their arrival along with a photo of the person. This was really professional and loved the promptness. The tracker showed that his ETA is 2:03, which is right on time, and he came, right on time. I must say, Mike is very friendly, professional, and answered all my questions. The issue I was having was no power to the unit, and before then, the fan didn't turn off at all. He fixed both. He wired something, and showed before of the issue and showed me actually what he was doing. I was so pleased by the professionalism, that I requested a quote to replace my entire furnace and a/c, because I knew that eventually it will need to be replaced. I highly recommend them and I definitely trust their service. They weren't trying to be pushy and sell me anything or sell me a new unit. He just came, did his job, answered questions, smiled, friendly, and then left.

CoolTech Mechanical came to my home on Thursday, May 28, 2026, for routine HVAC maintenance on two…read moreunits. The technician was professional, knowledgeable, and did good work. My issue is not with the technician. My issue is with the office's billing after the work was already quoted, approved, and completed. During the visit, the technician advised that a capacitor was out of tolerance. He showed me the reading, quoted $155 for the replacement, and showed me CoolTech's pricing sheet on his phone before I approved the work. He then completed the repair and showed me the new capacitor reading. We had already agreed to $177.15 for the maintenance visit, so I expected the total to be $332.15 before any additional discount. Because we are a disabled veteran household, I asked whether they offered any additional discount. If the answer had been no, that would have been fine. Instead, the office later claimed that after a supposed 20% discount, the total was $389. That math does not make sense. When I questioned it, I was told the technician had quoted me wrong, even though he had quoted the price and shown me the pricing sheet before I authorized the work. This is a predatory billing practice: quote and show one price in the field, complete the work, then have the office bill a higher amount afterward while claiming the original quote was wrong. My broader concern is for elderly or vulnerable customers who may not feel able to challenge a bill. Customers should get a hard copy or take a photo of any quoted pricing before authorizing work. I was not allowed to speak with the owner who the office dispatch stated had died on May 4th. We paid the bill are choosing to not use CoolTech in the future.. The technician did good work, but the office billing experience was unacceptable.

Our AC went out over the Memorial weekend - of course, right?! I called the after hours service…read morenumber. Ben was out to add Freon. It was discovered we had a coil that needed to be replaced. Given the age of the unit, we decided to install a whole new unit. They were fast and efficient in getting us in for an install. I highly recommend this company oh, and if you call you will talk to sweet lady- Andrea. The best customer service ever. Thanks Cool Tech. You have our business for many years to come.