I had two issues with my Electric heat/AC unit, and it was pretty cold a few days ago. I'm trying to self-diagnose the issue, but had no luck. I went to go buy portable heaters from Lowe's which brought a little comfort. I saw this company "Optimum Air" a few times on my search and there were quite a few reviews. I'm normally drawn by the comments and reviews and I decided to give them a try. I called made an appointment and everything was professional. I even received a text confirming my appointment that day and later that day I received another text showing, "Michael from Optimum Air Co. its on the way." And it came with a link to track their arrival along with a photo of the person. This was really professional and loved the promptness. The tracker showed that his ETA is 2:03, which is right on time, and he came, right on time. I must say, Mike is very friendly, professional, and answered all my questions. The issue I was having was no power to the unit, and before then, the fan didn't turn off at all. He fixed both. He wired something, and showed before of the issue and showed me actually what he was doing. I was so pleased by the professionalism, that I requested a quote to replace my entire furnace and a/c, because I knew that eventually it will need to be replaced. I highly recommend them and I definitely trust their service. They weren't trying to be pushy and sell me anything or sell me a new unit. He just came, did his job, answered questions, smiled, friendly, and then left. read more

Always friendly and on time. my experiences with them have always been priced reasonably and usually better than other companies. I have referred them to several of my friends who have returned glowing reports to me. read more

A/C went out. Regular place who installed our units couldn't get anyone out for 4 days. So I looked on Yelp, saw Optimum had mostly good reviews, called them, they were out here in an hour. Replaced the capacitor for $140; 60 bucks labor / 80 bucks for the capacitor which he said he would discount from 120. The problem was solved. However - my FIL is an A/C guy and my husband called him to find out how much they charge to replace a capacitor. He said $35-40 tops, and that for a unit this new the capacitor should have been under warranty, so they normally will just increase the labor a little to compensate but this shouldn't have been more than a $100 job. Looking online most capacitors were running in the $15-20 range, so even a $35-40 capacitor would be high. So - I am happy they came out so fast and fixed the problem. But, although I expect some markup on the parts, I don't expect to be told a $35-40 part is $120 and they're giving me a deal at $80. And, when I told him the unit was only a couple years old he should have mentioned this part would have been under warranty and given me some options there. So I'd use them in an emergency again, but I'd do my research first, and I will stick to my regular company for major work. Edit to respond to Theresa's comment. My system was installed brand new in 2013. That is 3 years, not 14. I seriously doubt it was manufactured in 2002. So I don't know what your research is based in but it is in error. Usually a diagnostic fee is charged if no service is performed because I agree, you can't just come out and troubleshoot for free; however it is standard that such a fee be applied to services. Your tech explicitly said it was a $120 part that he would give me a deal for $80. If you are marking up parts then that is your prerogative but don't then have the tech pretend he is discounting it. That is what I take issue with. That, and having someone who either knows you or works for you calling me names, seeing as your reply came exactly one day after the insulting comment, when the review has been up nearly a month. That would be a little too coincidental I think. You should know he sent a personal message spelling out the expletive that was censored in his 'compliment'. I stand by what I have said, it is true and it is fair. read more

Gregory completely ignored that I asked him to not use my white carpeted staircase. He proceeded to put on booties and walk in and outside with them tracking stuff all up my staircase. No regard or respect for me or my home. read more

AC went out over the weekend . Called them Sunday night and they had a service tech at my house by 930 am on Monday . Austin was my Service Tech and he did an incredible job. My unit was frozen , he waited patiently for it thaw so he could clean it and check it. My unit needed a new part he immediately was able to order and get a new part within 1hr. By 2pm the job was complete And by 3pm my house was cooled down to a comfortable 78 degrees . Again A plus service from a great AC company. read more

Soooo Quiet! Very pleased with the installation and performance of our new heat pump system. When we bought the house 15 years ago the air noise in the house was really loud. Over the years we got used to it, automatically turning up music or the surround sound whenever the old heat pump turned on. The new Goodman unit is so quiet we can't hear it running. Temperature is rock steady but we keep standing on chairs to make sure air is coming out of the vents. The unit outside is very quiet too. This will make make our Summer evenings at the pool much more peaceful. Thanks for Michael and install team leader Jose for a great job on the install. They were fast, efficient and very personable. One team member cleaned up the install areas after and even vacuumed the few dust bits that came out of vents during the install. We are looking forward to major savings on energy usage with the new 16 seer unit. I strongly recommend Optimum Air. SG read more

Optimum Air Co - New thermostat is easy to use and keeps us informed on the operation of our new heat pump system. - Heating & Air Conditioning/HVAC Near Me - Arlington, Texas

Michael from Optimum came out on time and the appointment was easy to make too. I thought I had a dead capacitor. Turns out my motor was just stuck. After checking everything all I got charged for was the visit. No pressure sales. No questionable broken parts. Did exactly what was needed and nothing more. Enjoying my cool room read more

I can no longer recommend Optimum Air for HVAC services. Today I had one of the most unprofessional and frustrating customer service experiences ever. What I needed was an A/C service tech and what I received was a prolonged and combative sales pitch. Optimum Air is the third-party HVAC vendor contracted with our home warranty provider. We have used them on one other occasion for a fairly benign (clear clogged drain line) issue. They resolved the issue but it did take longer than it should have. This time, Optimum sent Robert out to our location. I note that a couple other reviews mention Robert as friendly and knowledgeable. He certainly talks a good game. But as far as friendly? This was certainly not my experience, and his lack of professionalism bordered if not crossed the line to insulting. Maybe he was having a bad day. Before Robert even touched my outside A/C compressor unit he noted that "They've been out here before" which "he didn't like", and then tried to sell me on full installation of a new unit based on the age of our system. Again, this was before Robert even touched the compressor. Throughout the course of the next hour, Robert proceeded to insult me personally and people and things he did not know about several times. He insulted me because, in his words, I provided "improper maintenance" to the system and because there were several "indications that I had done things to hide problems with the A/C system." When I informed him that we had not lived here for that long, he then proceeded to insult the inspection company we used, the previous home owner, and the previous A/C installer, all without knowing any of them. According to Robert, the inspection company "missed obvious things" and apparently I was also culpable for not knowing this at the time of the inspection. The previous owner was "obviously attempting to hide things", and -- again, without ever knowing or meeting the previous owners -- Robert hypothesized that the previous installers were "incompetent and not licensed, if you know what I mean." I know exactly what Robert means, and I don't like it one bit. Each of these insults and offhand comments provided another opportunity for Robert to again ramp up his sales pitch, trying to sell me on the "Mercedes of Air Conditioners" for what he estimated would be over $10,000 (but don't worry, Robert says, you can finance it.) I told Robert that I thought he was being disrespectful to come into my back yard and insult me, the previous owner, and an inspection company and HVAC installer he had never encountered and that if this was how Optimum Air wanted to do business I would forego the warranty process and simply find a company who could act professionally. He was also constantly referring to me as "young" (which I imagine had something to do with the aggressive way in which he conducted the entire service call). I look very young...but I am 30 (not old, but plenty old enough), and when I pushed back on him and told him I was about to ask him to leave he stopped making insults and what I perceived to be racially charged remarks about the previous installers. Robert eventually apologized after I offered him a glass of water, but he stayed for another 45 minutes, continuing to make high pressure sales pitches about the "Mercedes of Air Conditioners". It is important now to note that I placed my service call with my warranty company on Monday & was given an appointment with Optimum Air for Wed. afternoon, a waiting period of 1.5-2 days. I understand that this being the summer season means that HVAC companies are busy, but I was able to get two other highly rated local companies out to look at the issue today as well, having called today, meaning a turnaround time of just a few hours. I was also able to get estimates from those two companies on the same day, while Optimum Air -- with 6 hours lead time have not been able to provide me with an estimate yet. I suppose it does not matter, because I will not be going with them. The bids I received from the other two companies were about half of what Robert estimated Optimum Air's bid would be. Finally, it appears Robert may have misdiagnosed the problem. Due to the age of our system, I *have* opted to replace my entire A/C unit to something more economical and efficient. However, the reason for the failure that the two other companies gave me was IDENTICAL and UNPROMPTED, whereas the reason Robert gave me was something else, and the two other companies told me that the reason Robert gave was simply not the case. I believe that the reason Robert was attempting to do this was to force a sale outside of my warranty agreement, because the warranty company would have leveraged a better cost of replacement, whereas Robert was very insistent that I should buy the "Mercedes of Air Conditioners". This is one of the most insulting and potentially dishonest experiences I have ever had. As a result, I cannot recommend Optimum Air read more

They really are un knowledgeable and untrustworthy. I would steal so far away from this place. They work with warranty companies so they will duck tape your equipment and leave. read more

Called around 4p when I noticed the AC wasn't working and they were out by 5p and my air was working by 7p! I admit I don't know anything about ACs and I don't know anything about repair costs so I don't know if I paid a fair price or not but during summer in Texas, it was worth it and I couldn't believe the quick turn around. If you're in a bind, I recommend giving them a call. read more

I bought a house that had black mold all over the AC unit. So looking around a cane to Rob. He came right out and put in a new air/ heating unit. He was fast, efficient, friendly. Hard workers. I have had a few questions and always answers right away or gets back with you fast. I would truly recommend this company. Thank you Rob. read more

Called Optimum Air after a bad experience using our warranty company and put AC not getting fixed. Mike came out and found the TXV valve needed to be replaced. They came back the next day and replaced it but couldn't get the AC to work. After hours of working on our unit, it was decided, the TXV valve out of the box was bad and the needed to get a new one. Mike came back the next day with a new TXV valve and got the unit up and running. I would recommend this company to my family and friends because of their professionalism, their concern for their customers and providing the very best service. read more

Updated review from summer 2018 - updated star rating from 5 star to a 1 star. Here's why...After using this company for six years including tens of thousands of dollars of work, we now can't get them out for simple service calls or to provide and be honest about warranties for products they installed we're now having issues with - very shady company - stay away! They even went AJ far as to install bottom of the line parts and components in places we the homeowner couldn't see or know to look all while charging us for LENNOX brand equip and parts. 12 phone calls and 10 promised appointments later they final showed for our service caIl and it was a waste of time - avoid this company at all costs. Original review from 2012/2013 - I've used Optimum Air Co. twice now, one time two years ago, and the latest time just a few days ago. Every employee I spoke with was kind, professional, honest, and provided excellent customer service. They are prompt and know what they're doing - got my A/C back up and running in an hour after another company (not to be named here) couldn't get it going after 2 weeks and 3 service calls. I will always go with Optimum Air for my HVAC needs and recommend you do as well - you will not be disappointed. read more

Our AC went out on the hottest day of the year. The first place we called told us it would be 4 days. The second place told us 2 days. Optimum was there in an hour and a half (after 5pm)! They were fast and affordable. They will be our first call from now on. read more

Been with Optimum Air for over 6 years. First 1-2 years was good, every since, nothing short of awful. Tens and tens of phone calls to get an appointment, cancelled appointments in Optimum's side, lying over and over, not honest about work performed, they do not have the customers best interests in mind - instead they want to do as little work as possible for the most money and then not own up to it when labor/parts fail - please stay away from Optimum Air - there are plenty of other HVAC companies that are more reputable in the DFW area. read more

We had a Freon leak in our new system and Mike came out to diagnose it and fix it I was really happy with the service I received from him and they were really honest and do great work. If I have problems in the future I will definitely use Mike again he was real Pleasant to work with and did great work read more

We placed an order with our warranty company for service. Our air conditioner went out and it was 90 degrees out and we have an infant son. Robert came out promptly, was very friendly and helpful. Due to our problem, he had to come back the next day to complete the repair. He went over and above with his work ethic, explanation of the problem, and customer service. We would definitely recommend Robert and Optimum Air. read more

We had our new Goodman ac/heat unit installed last year, Jan 31, 2017 by Optimum Air. I can't brag about it enough. Best utility bills this last year compared to the last 10 years. How many times have you heard from someone that just spent a lot of money on their house. My old unit was 19 years old and probably would have went out in the summer when it was 105 degrees. Robert came by and recommended the Goodman. Too say I was shocked at the cost of the complete unit was a understatement. They had climbed considerably over the years. I did some research on the Goodman and liked what I found. American made here in Houston Texas. I liked that and not very many of them are American made when you dig deep into them, mostly Mexico. I then started searching for other estimates, comparing same exact units or same seer ratings at least. Optimum Air gave me the best deal I could get and by several hundred dollars. We scheduled the install and Mike and Robert came over and did the complete job, full replacement of both my ac and heat units in one (1) day. They thoroughly explained how everything worked vs my old unit. The new units are really high tech. I have had zero problems since the install. I mean absolutely zero problems. Everything has worked flawless. The filter install is so much better than I previously had and is so much easier to change the filter. My air quality inside the house has improved and has really helped my wife's allergies. Robert fixed my pan drain so it can be easily flushed, keeping it from becoming plugged and causing problems. I totally recommend Optimum Air for your air conditioner/heater repairs or installs. I'm so happy with my new air conditioner. Thanks for the Great job Mike and Robert. read more

Well Matthew, I see that is has been 10 months since you reviewed Optium and Robert and what is crazy is that I just experienced the same thing! I could have just copied and pasted your review in here and said "ditto". He insulted us and most importantly misdiagnosed our issue. He was unprofessional and incompetent. Sadly for Optium he represents their "brand" and it is awful. Highly recommend consumers in need of HVAC help to steer clear of this company. Giving them 1 Star is gracious and too many. read more

Just had my two AC units serviced, They are 8 years old. Outstanding customer service and no trying to up-sell services. Super great guy - very down to earth. In addition to cleaning my two systems - he checked all of the components and provided me an education. Im a huge fan of dealing with the smaller companies that treat you like you are the only customer in the world they have. Was recommended to them from a friend that is really picky - so I knew I would be pleased and I was absolutely correct! One of my fears is no longer a concern - AC going out in the middle of the summer - and getting ripped off by someone servicing my unit. I can rest assured now knowing I have an "AC Guy" that will not rip me off - and the unit was serviced properly. Thank you! read more

Fantastic service. We were hosting a gathering after my father funeral and our AC seemed to not be keeping up. We called 4 HVAC repair companies and none would come out. Optimum called me back and sent a wonderful person to help us out. He was through quick and honest. Just out right fantastic! We will definitely be using them for all of our needs. read more

Great all around service!!! Called them up and the technician was at my house that same day. He thoroughly educated me on the reason my a/c was losing freon and explained to me my options with no pressure. Fixed my a/c and gave me a free estimate with several options. Will call them up soon once my unit needs to be replaced for sure. Hands down the best company i dealt with!!! read more

Update: After a hot summer of the AC that was better than my old one not keeping up, it is now below freezing for the first time this year. The heater is now not keeping up. I'm starting to question whether we even needed the whole system. I think I may be speaking to a lawyer soon, since there is no way I can afford a second brand new unit 6 months after this company ripped me off. read more

Awesome experience! Called first thing this morning as A/C went out during the night. Mike was at our house by early afternoon and had the unit repaired within 30 minutes. Incredible service, reasonable price, and quick response. Couldn't be happier! read more

If you want a reliable and friendly HVAC company in your home please give a shout out to Optimum Air. We are in the roofing, remodeling and siding industry and have worked with multiple HVAC companies. I can't tell you how refreshing it is to work with another company THAT CALLS YOU BEFORE THEY ARRIVE and makes sure you are satisfied with the work they have done before they leave. Their attention to detail by cleaning up the area where they worked, while maintaining a happy outlook in a HOT attic surpasses all other companies. Again, many thanks to Mike and his excellent customer service!!! read more

Like other reviewers, my A/C went out a few days ago. I called around to see who could come out the fastest. Optimum A/C came out promptly and even made sure to let the technician know to come early so I wouldn't miss work! The technician, Austin, was very courteous and found the source of the problem almost immediately. He explained my repair options thoroughly and just like that, my A/C was up and running again! I recommend Austin and Optimum Air 100%! read more

Everything I expected was done. They came out in a few hours, confirmed my suspicion, and got the job done quickly at a reasonable price. That's all I ask. read more

Our AC system crapped out again and our service guy/ electrician was AMAZING!!!! His name is Michael Walker, and he was not only professional but answered every question we had. He did a great job talking us through our options, and how long our options we chose to "fix" our HVAC system would last us so we would be able to plan ahead. PLEASE REQUEST THIS GENTLEMAN or ASK FOR HIM!!! He is as good as it gets!!!! read more

We had another AC problem one of our units that had already had two previous repairs this summer by another company. Our Home Warranty contracted with Optimum Air and I was very happy with their customer service, quick scheduling, and prompt arrival. Austin, our technician did a great job fixing the problem and checked the inside and outside components of the air conditioner, something the other company had failed to do. He was pretty sure of the problem immediately, but continued to check everything out just in case. He was informative and explained things to me since I had a lot of questions because this was the third repair done on the same AC unit. I would definitely recommend Austin at Optimum Air. read more

I called Optimum Air this morning after reading reviews on Yelp. The air conditioner tripped the breaker a few times over the weekend and I was afraid to even think about the cost to repair or replace the unit. To my surprise, they were able to schedule an appointment for this evening. Michael diagnosed and fixed the problem in less than a hour. The fees were reasonable and he took the time to explain how the capacitor worked. He also showed us how to maintain the system moving forward. The service was great from beginning to end! read more

Flawless service from Mike today! He identified the issue quickly and explained what actions he was taking as he worked to resolve it. He answered my questions without using terms only a HVAC-experienced individual would know. Overall, excellent service. No hesitation in recommending Mike/Optimum Air Co. read more

As the summer was starting to heat up my old A/C unit gave up and it was time to replace it. After looking around at reviews I decided to contact Optimum Air to schedule an estimate to replace my ducts and system. I contacted them via email and was promptly scheduled for a visit the very next day. Michael looked at my system, discussed my needs and gave me an estimate of price and completion time. A few days later Michael and his crew were installing a new system. Michael and his office staff are highly professional, helpful, friendly and I truly felt they understand the importance of creating a loyal customer base. Based on their quality of service and commitment to their customers this is a company I strongly recommend to my family, friends and anyone who needs to hire an A/C professional. read more

We used Optimum Air Co through our warranty company and we are very pleased. The service technician was so polite and helpful. A/C repairs can be very stressful but they made it a breeze! Thank you Optimum Air! read more

AC stopped working around lunchtime while I was at work and my wife called me. I searched yelp and came across them. They were able to be at my house at 6 that evening. The tech was very knowledgeable and friendly. He diagnosed the problem in no time and had the air fixed within 45 minutes. I would highly recommend this company. We plan on using them again for service and when we decide to install a new unit. read more

I have had a problem with my cooling coils on my old AC unit since last year so I decided to call a few companies to get a quote for coil replacement and complete unit replacement. Optimum Air came out to give me an estimate the same day and they were the first of four companies I had called. Mike gave it a quick look since I already knew the coils needed to be replaced. He priced me all my options quickly and I decided didn't make sense to keep dropping money into a 19 year old unit. We settled on a unit and they were out the next day to install it. Three very polite young men were on time and started right away. Couple of hours and the unit in the attic and the compressor out back were replaced and the old unit hauled away. They cleaned up after themselves well and I have nothing but praises for my experience with Optimum Air Co. Great deal, quick and professional service. Happy as can be. read more

I called optimum air co on Tuesday morning when my AC was not working, and they told me it is full schedule util Thursday. I felt so sad cuz no AC in summer at Texas means no sleep at night..But Micheal called me back, and told me he could be my home at night when he finished other jobs. Thanks god. This guy thinks for people. He came to my home on time, and begun to check my motor on outside. There was a big hornet's net in control box..It brought a lot of troubles to him, but he cleaned that patiently and worked so hard....he found the problems and fixed it, and then gave me many advice. My AC is too old to use. It probably not work in some day. Finally, I decided to replace the whole AC system. The price he gave to me was not bad... Another day, his workers and him came to my home and spent almost 6 hours on setting up the new AC... Right now, Everything is Great！！！ I love my NEW AC system... Thanks you so much!!!! read more

Nobody wants their a/c to go out... but Optimum did a great job fixing ours. Michael came out the first time and showed my husband the problem. Something was getting stuck (I have no idea what it was called). Michael said we might need a new part in the future, but for now just loosening that flap should do it. We were so impressed!! He could have taken us for big bucks and we wouldn't have known it! We so appreciate his honesty. We ended up needing that thing replaced and Michael got it done. Very gentlemanly and friendly. Optimum is our a/c company from now on. read more

Our 15 year old Trane AC had been acting up for a couple of weeks. The outside fan would stop running, the system would overheat and flip the breaker. It finally went out at 3pm last Friday and wouldn't come back on. I searched Yelp, found the reviews for Optimum Air Co and decided to give them a call. By the time I reached them at 3:30 they were already booked up for the rest of the day. But I was so pleased and surprised when they said they would come out the next day, on Saturday, for no additional charge! They said it would be between noon and 2pm but would try to get out earlier. Michael called before 10am and said he was on his way! He was super! He checked the system, quickly diagnosed the problem and showed us everything we needed to see to understand how he came to that conclusion; we needed a new fan motor on the outside unit. He left briefly to pick up what was needed, was back in a few minutes, and made the repairs. Michael was friendly, knowledgeable, and thorough. The AC works better than it has in several years, and the price was very reasonable. We have found our new AC company. read more

Excellent customer service and fair pricing. Michael is a super nice guy as well!

Robert was so good! Explained everything. How wonderful to trust someone with a 14 year old system.