Have used AirClinic over a 4 year period because of honest and quality work. 100% professional, thorough, friendly, prompt, and qualified. Most recently, field tech JJ has replenished low freon and is testing for leaks (1 week wait with a dye test. Excellent service. AirClinic serves all my HVAC needs.bv read more

I wanted to replace the AC unit in my home. I called and setup a time for them to come and provide a quote. They didn't show nor did they call to let me know they were not coming. When i called them to ask where they were, they treated me as though I was the one in the wrong. read more

An excellent company with great service. Hats off to Michelle for her commitment to superior customer service

Great Company! Always on time and professional. Michele and Dana ROCK! Seth the Owner really cares about his customers!

The service of the company has declined over the years. I have been a customer since 2009 when they installed my unit. There have been some rocky times but were promptly taken care of. Until 25 December, when my thermostat stopped functioning. Not wanting to ruin anyone's holiday, I called and left a message to arrange for a technician for 26 December. As of 31 December there has been no response from Air Clinic. After 14 years I am done with them, as they obviously do not care about their customers nor their business. A competitor who I have never contacted previously had a technician at my home in hours and solved the problem. Avoid them it isn't worth the aggrivation not lack of service. read more

DO NOT USE THIS COMPANY, THEY DO IMPROPER INSTALLATION AND THEN REFUSE TO FIX THEIR MISTAKES.. They told me they not only needed to replace the air conditioners they needed to replace the furnaces or else they would not work together. I later found out that was incorrect. When they installed the units which were almost 10,000 (I puchased the most efficient units I could buy as it is being used in an Airbnb and I need to ensure comfort for the guest).When they installed the units my brother asked them why they were not installing new piping, they said that was not necessary. Well that was wrong!! Since their installation the piping continuously freezes up and shuts the systems down. I have called several time on this and everytime they come out there were unable to fix it. On Saturday I called them as it has been reported to me that the bloat float were installed on the new units backwards which caused a flood through by ceiling and into my master closet. They also had not connected the TXV bulbs correctly. Michelle said she would send someone on Sunday to look at it, however we heard nothing on Sunday. So when I finally reached her she said they were booked till Thursday and I needed to call someone else as they would charge me $89 per unit to come look at their mistakes?? What kind of service is this? AND NOT EVEN A COURTESY CALL?? Never again would I use them!! read more

Air Clinic replaced my entire A/C and Heater system. Their consultant, Bobby Barns, did an accurate evaluation of the replacement job. Very fair pricing. Their installers, Rocha and Ramira did an excellent install without any problems. Very good workmanship. Air Clinic does a followup quality control inspection. Ben did the quality inspection, made a slight adjustment. Very thorough. The new system works great. When you call Air Clinic, Michele or Shelly answers, they take care of business. Air Clinic also registers your system with the manufacturer for warranty and sends you the registration documents. read more

AirClinic installed a new Trane 4 ton 16 SEER condenser, evaporator, blower on 6/20. Installers did a sloppy job, there is cold air leaking out in several places around the new unit in the attic, and the unit runs 24 hour a day to keep the house 5 degrees hotter than the thermostat setting. I called Air Clinic to ask for someone to complete / fix my installation and was told it would be a WEEK. They have good ratings on Angie's list and GCL and BBB but those must have been planted by employees - I would not recommend them. read more

I have commercial store-fronts and used AirClinic for preventative maintenance on my HVAC units. Without getting into a long story, it wasn't a great experience with the techs Air Clinic sent out to do the work, but I understand some of those people aren't there anymore. Furthermore, I started dealing with Will, the General Manager who got involved at my request and made the situation right. It wasn't the easiest solution for either of us, but it made the situation right. I'm also glad to have dealt with Will as he was professional, accommodating and came through with what he promised. read more

AirClinic replaced my HVAC unit in December of 2016. My sales contact was James Trussell (817-226-2665). James is very knowledgeable about AirClinics services and products. During the Jame's initial visit he recommended that the plenums should be replaced at an additional cost, I balked as I initially thought it was an attempt to upsell. He said OK, we won't replace the plenums. After he left, I looked at the existing plenums and realized this wasn't an upsell rather the plenums truly did need to be redone. Not to be critical of the previous installer's work but the plenums looked like they were built by a high-school student. The installers Nick and his assistant (sorry, old man moment, forgot the assistant's name) showed up on the scheduled day. Very professional, I had absolutely no concerns about these guys being in my house. The assistant is former army and just graduated from AC school with about 3 months OJT. Nick obviously was licensed and the assistant obviously was well trained and a cut above what you would expect a licensed HVAC professional to have. The original completion was estimated to be 1 day. It took two days for a couple of reasons. First, Nick had to call out additional help to maneuver the new unit into a very tricky attic position. When I had crawled up into the attic to examine the plenums, I recall looking at the layout and wondering how the heck anyone was going to get the new unit wiggled in there. Second, these two professionals had just started working together as a team. I realize that's not my problem but am also very aware it takes time for a team to gel. Just a suggestion, when you do business, explicitly request Nick and his partner, you will get a couple of rockstars. The only issue that occurred was someone had stepped through the attic ceiling. They told me immediately and by the time they left both, James (salesperson) and Donna from the office had separately called to arrange the repair. Honestly, they reached out to me so quickly, I would've sworn they were up in the attic when it happened. The drywall repair person, Yamos (aka Joe as no one can pronounce his name) did a perfect job. It took two visits, one to install the replacement piece and texture. The second to paint. It passed my girlfriend's critical eye. Need I say more (smile). Yamos' number is 972-977-6420. AirClinic's QA person showed up about a week later to review the work that was done. He spent about 45 minutes up in the attic and at the outside unit. Everyone involved mentioned that they will have to come back when the ambient air temperature is above 70 degrees to get the freon levels adjusted. The QA person notated this in my file. My overall impression of everyone at AirClinic that I interacted with is very positive. Replacing an HVAC unit is not a fun adventure. HVAC replacement is an expensive proposition and a PIA but it has to be done. AirClinic's price was slightly on the lower side of middle of all the bids I received. Absolutely no pressure, very professional, a good, fair value. read more

Excellent experience! I recently had two complete Trane systems (A/C and Furnace) installed. I also had some duct work modified and reconfigured in order to assure maximum efficiency. I don't spend much time in the attic, but I will say the new layout of the two systems and the quality of craftsmanship is exceptional. The two outside Trane units are quite handsome and very quiet! Bonus: Love the two new Trane wireless thermostats. Very happy camper here. :-{) read more

New and upgraded complete HVAC unit was installed in October of 2019. The install went well, work was professional and everything is still good 4 months later. I got several quotes prior to selecting Air Clinic and they were the best price for the money. read more

We hired AirClinic to replace our old 4-ton unit last August. The initial installation seemed fine, though the installation crew seemed a bit rag-tag. Then, the "quality control" technician came out and approved the installation team's work. Then, a few days after the quality check, we discovered condensate water from the new A/C unit seeping out of our bar area into the living room. By that time, a lot of water had gotten into the wood floor, into the walls, and in the end the damage was over $15,000. Meanwhile, we had guys in haz-mat suits pulling off wall board, pulling up flooring, and using big dryer fans day and night for a week or so. In addition to all of the ruined flooring, They even found some mold behind a picture when all was said and done. A few days later, a City of Dallas inspector came out to inspect the installation (normal, routine inspection) and told us that Air Clinic had committed two (2) city code violations involving the condensate drainage. We called Air Clinic and asked them to redo the drainage line per City of Dallas Code. Another AirClinic tech came out, grumped about Dallas inspectors being too picky, (no apology for our problems) and made a jury-rigged adjustment to the drain line. We called the city and asked them to take a look at the new rigging. The inspector came out, took one look, cursed under his breath and slapped Air Clinic with a $75 fine for not doing the job right a second time. He left another red tag, of course. But, this time, I got him to explain to ME exactly what would be required to meet city code. I then called AirClinic and asked them to come out again and fix the problem. They sent the tech back, did what I told them to do, but then handed me a bill for another $200, because they had not planned on having to meet city code in the initial proposal. I told them they had agreed to meet all codes and they grumped and went away without the additional payment. A couple of weeks later, we realized that the unit was not cooling well anymore. AirClinic sent out a tech, who declared that the new unit was losing coolant. He then discovered a leak major cooling coil in the attic unit. It was replaced under warranty in about half a day. We never discovered whether that was Trane's fault or whether it had been mistreated during installation. After all of that, I asked AirClinic to reimburse us for our $2,500 insurance deductible for all of the restoration work resulting from the leak. Basically, they just refused, saying that despite the faulty drainage installation attempts, it couldn't have been their fault. If you need a new air conditioner, and you think the experience I described above would be a lot of fun, you should definitely call Air Clinic, and entrust your house to them. read more

Fantastic!! The owner came to house and evaluated my old system, made recommendations, showed me where we could save, and ultimately installed an energy efficient two stage unit that netted a $900 rebate from the electric company. Their technicians respected our home, did an incredible job, and the house is incredibly cool again. Thanks Seth Helm!! Your the best!! Lets replace the other one soon!! read more

We recently replaced an AC unit and Air Clinic did a fantastic job. They spent a considerable amount of time answering all my questions before and after the installation. The technicians installed the unit quickly and without making a mess in our house. Finally they also sent a person by later that week to review the quality of the installer's work. They did a great job at a competitive price. read more

Don't believe the negative review. This company goes above and beyond when it comes to customer service. My house was struck by lightning and knocked out the control board and thermostat for the AC. Any other company would just say they had to wait for parts and that's it, but Don practically rewired the unit so we could have cooling while the part was going to be ordered. No other company I have ever dealt with goes to the lengths this company does to provide the best possible service. Can't say enough good things about them. read more

I contacted Air Clinic requesting a free estimate to fix or replace my a/c unit. I was told that they would give a free estimate for repair and replace so I could decide what to do. I was given a time frame of noon to 5:00 the same day for someone to come out. At 5:10 their office called me letting me know that someone was currently in route to my house (that he had just left the office). I was further told that the free estimate was only for a new install. I said I wasn't happy with that because I had been waiting all day at home but that if that was all they could do then it was better than nothing. She said he would be at my house in about an hour. No one ever showed up. She called me back the next morning saying she forgot to text him to come to my house. Why would she have had to text him if he was already in route? Why didn't anyone show up between 12 and 5 to begin with? Wasted the entire day waiting. Very unreliable and won't deliver on a promise of free estimate on repair. Called Optimum Air and the guy showed up 5 minutes EARLY and stayed over 3 hours diagnosing problem and giving me estimates on repair and replace for FREE. This was my experience with Air Clinic. Would give zero stars if it were offered. read more