Not responsive to major heat, water, and dangrous odor complaints. Leaves were not removed at all,…read morecausing dangerous passage during wet and freezing weather. Changed pet policy on a whim that was different than what the lease stated. Held back part of deposit for cleaning, even though my place was cleaned and spotless.

This company is the worst to work with by far. They do not care about the tenants and will rent out…read morehorrible apartments and pretend they are great. If you ever choose to rent from here (which will be a risk) do not speak with anyone named Bonnie. She is so awful you would be ready to fight her and accept any charges necessary. She is very arrogant and doesn't work with anyone to help them (who pay the rent each month) having a comforting living space. She the monster under the bed. She's the demon of your nightmares. She is impeccably horrid. For the landlord, it's a win but for the tenants, we are given pictures of an amazing apartment. But once you live in it for a few months, you see the truth.

Used this company for the first time due to RX and glasses issues from another provider I used for…read moreyears. New RX was much different than prior years. Informed of how to deal with right eye issue causing me vision problems. Just got new frame and lenses and WOW what an improvement, my vision issues were corrected first time! I strongly recommend this company!

From the owner: Hagerstown Management Corporation is a licensed brokerage firm from Maryland and Pennsylvania and a…read morefull service property management company located in the heart of Washington County, Maryland. We service Hagerstown, Williamsport, Boonsboro, Smithsburg, and the surrounding areas with a focus on residential property management and commercial leasing. Call us today for more information.

I was moving from Texas to West Virginia this week and needed to find a place asap so Marsha…read morereached out to me immediately showing me some options and immediately after selecting the house she made it happen for us. I got here today and I couldn't be happier! Very beautiful neighborhood and home and I got to meet her in person because she drove over to make sure we were happy and took care of everything!! Thanks you Marsha!! I will definitely be referring others!

TERRIBLE for landlords. They ignore their small investors, won't return calls and emails and take…read moreMONTHS to get a property marketed. I funded repairs on May 21st and three weeks later nothing had moved forward and it took them another full week to verify the money after I complained, which the money was there. And repairs are done but no marketing is happening and I can't get their office to respond to emails or phone calls about this. I'm a small investor and it seems they ignore us.  This happened back in January too when I funded repairs, nothing moved forward, and then a month or so later an emergency happened and those funds were used for the emergency repair. They would not acknowledge this had happened and claimed I didn't fund it. Took WEEKS more to get an updated amount for the old repairs and an estimate. So now we're in July and I'm waiting on marketing for a property that should have been repaired and marketed MONTHS ago if they had responded. Penny doesn't answer calls once you're no longer a new client and neither does the rest of the office.

I was concerned about Valley Management's poor ratings (all years old), but was convinced to hire…read morethem by a strong recommendation for Jane Page, who joined the company in the last couple of years. She has been managing my property for two months now and I can only sing her praises. She has made contact with every tenant and set up reasonable dates to pick up rents, which has improved rent collection. She has focused on the pest control in a way that no one ever has. She keeps me informed and gets tasks done efficiently. Far better than my previous property manager. Highly recommend their services.

I gave them 1 star because I had to give something to leave the review. Valley Properties is a…read morehorrible, horrible, horrible company. Did not have them as a landlord but, they did do renovations on a property I purchased. Per the inspection, they were supposed to fix or repair my roof, they lied and said they did. They even sent me a picture of a resealed roof that was implied to be mine, which in time proved to be some one elses roof. I've reached out to the owner and he refuses to return my calls or respond to my text messages. How do crooks like this stay in business?

Professional Property Services has managed my rental property for 15 years. They have been…read moreexcellent and exceeded my expectations. They are very efficient and proactive in all aspects of management and have always provided me with the information and recommendations I need to make decisions. I no longer live in MD and have no worries about my property being managed well in my absence. Thank you, Angela and all the people, at PPS!

I have been working with Professional Property Services since 1993. I have always had a great…read morerelationship with all the staff. We work well together providing our customers with exceptional service. I recommend Angela with all of your needs for taking care of your property rentals. Sheila Ellis, AmeriClean Cleaning Specialists

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rentals and Realty in the average…read morecategory. Service started out promising in the beginning then concluded messily once the end was on the horizon and no money was to be made. Two tenants moved out while NLR was managing the property and there were damages unfixed; and no deposit money until this review. There were many belabored emails when we expected automatic deductions from tenants for repairs. Still don't know where the owner repair deposit is. The repairs department was the standout, especially the new manager; he stayed on top of the jobs and communicated w/o having to be followed up with! At least the interior of our place is functional.

If you are looking for a new apartment this place is NOT for you. This place is old old old and…read morefull of MOLD and BUGS. If that is not bad enough the landlady is rude and will enter your apartment when you are away looking through your stuff. Just ask anyone and they will tell you the same, ask any tennet. It has very limited parking and if you have a guest park on the property that manager will tow them. She is a nightmare for anyone to deal with, she tries to act friendly but you can see right through her. Don't even move in and keep looking the prices is not worth all the hell you will have to live with.

I have lived here for pretty close to 30 yrs. I Absolutely Love It Here !!!!! I've been here…read morethrough three different Managers in this amount of time and I have High Praise for them All , but our Newest Manager I'll go even Higher on Praise for her !!! She is By Far The BEST We've Ever Had !!! She is Very Friendly and Professional , since she's been here , she has made HUGH Improvements to these apartments without raising our rent . If you have a problem and call her ,it'll be fixed either now on the spot or within one day at the most . She is Very Efficient and wants to fix our place up . She is also Very Kind and Helpful . I am Very Grateful for her being here to run our place and I consider her to be a Great Friend also . While I respect her as the Manager , I also Respect her as a Friend as she is always willing to take a little time to talk to me or anyone else while we see her outside , she'll wave every time she see's you and she all around makes you feel comfortable to be around .And I think that Speaks Volumes for a Manager . Like I said earlier , I've been here for almost 30 yrs. and with our Newest Manager I plan on staying here for another 30 yrs !!!!!!!

So where do I start. My wife and I went to rent a property in the north end of Hagerstown when my…read moreson was first born. Alice Guy showed us this place on the second floor of a 2 unit property. It was nice enough. The day she showed us this place the other tenants wasn't around or more likely Alice told them to stay out of sight. Looked at the place and it was nice enough for the price. We went for it. We were all ready to move out of the west end and into a safe place for us to raise our son. We signed and got the key. So we decided to stop by the place and check it out and start a game plan for our move and where we would be putting things. Upon our arrival to the place the neighbors down stairs were apparently home now. Me trying to be a friendly neighbor waved and smiled trying to make a good first impression. Well we got met with the look that you would give a piece of chewed bubblegum you stepped on. Not friendly at all. Ok I let it go. Maybe they are having a bad day. Walked up the stairs and got met with a large pile of dog shit in front of the door. Maybe they didn't see the dog go up there and were rushing to get ready for work. Let it go. Scooted the doormat with the shit on it off to the side so we could walk into the apartment. Mind you we have our young son. These people saw we had him with us. We are about 5 minutes in the place and instantly transported into an extremely loud night club. The entire house was vibrating from the volume they were playing. Needless to say my son woke up and started crying. Now i'm pissed and feel like i was lied to witch i was. Alice Guy told me the people down stairs were very nice people and easy to get along with. We walked to the car and called Alice and got no answer. We drove to the office and turned the key in. we told the dumb ass working in the office we were met with hostility from the second we walked stepped out of our car and i could not take the place do to feeling it was unsafe for my family. I even let her keep the security deposit and first month's rent due to us signing the contract with her. I can not tell you how long it has been since I thought about that situation I avoided for my and my family's safety. Today, about 6 years later, I received a letter from a debt collector on the behalf of Alice Guy. she needs to be put out of business for her shady practices. If you know what is good for you you WILL NOT do business with her. To you Alice what goes around comes around. Your karma will come back to bite you in the ass and you will have no one to blame but yourself. You are the lowest scum on earth. You honestly put scum lords to shame.

Would not recommend Alice Guy to anyone. Save yourself the headache. She is rude, unprofessional,…read moreand last but not least condescending. Like I said, save yourself the headache.

As an active-duty military service member stationed over 2,000 miles away, I trusted Chesapeake…read moreProperty Management and their real estate team to care for my home. That trust has been completely destroyed. After months of poor showing feedback, I repeatedly asked about the condition of my home and the reported odors. I was assured everything was fine and that it only needed a little paint and new carpet. Unable to get straight answers, I flew over 2,000 miles to inspect the property myself. What I found was unacceptable. The home was listed for sale in a filthy condition with an overwhelming dog urine odor. The laundry room and garage, where the dog had been confined, smelled terrible, and the damage to the laundry room door was obvious. These were not minor issues, and there is no way they went unnoticed. The most disappointing part is the lack of honesty and communication. Had anyone simply told me the truth, I would have immediately approved deep cleaning and repairs instead of allowing my home to sit on the market in a condition that likely drove buyers away. After paying Chesapeake Property Management for more than two years, I expected my investment to be protected--not neglected. I have lost all confidence in Linda, Mary, and everyone involved in managing and marketing my home. As a military family, we depend on property managers because we can't simply stop by to check on our homes. I should never have had to travel across the country just to learn the true condition of my own property. After seeing the condition of the home I fully understood why it did not sell, I myself would have never purchased this house in this condition.

So far in the last several months this has been my personal experience as a property owner. Please…read moretake what you will from it. Linda will tell you to "calm down" with whenever you provide feedback on basic customer service skills of her associates that were unsatisfactory. It felt that no one takes their clients here seriously with basic respect and professionalism that they deserve as paying consumers. The property managers are defensive or ignore any sort of negative feedback without taking any accountability whatsoever. There also seems to be a of forwarding any issues to Linda (the matriarch) rather than being able to resolve conflict or problems on their own. They are not responsive with respect to correspondence and take days to respond, when a typical expectation is to respond within at least one business day. I have also overheard them insulting clients over the phone in one particular instance, which was unprofessional. Property emergencies were handled frantically and they did some decision-making on their own without my authorization which caused additional issues. I also experienced problems receiving clear communications about what to do with the insurance process when damages to my property occurred. It could have simply been a template email on what the next steps with a reasonable timeline and what to expect in order to avoid this problem. Administratively, documents were not updated into the portal in a timely manner which was frustrating. I had to make sure to save all docs on my own (suspecting that this would happen) so that I did not have to chase people around. This is also family owned so perhaps nepotism is at play here. The overall aspect of servicing clients feels as if they are complacent and not willing to grow as they are not very service oriented and have outdated management styles that do not fit the demands of what clients need today. Now that my tenant has vacated, it has been almost a month since the property managers have not even bothered to contact me on what the next steps would be for that. On the plus side, they did recommend a good insurance agent for landlord's health insurance.