The service at this location is absolutely unacceptable. I came in as a walk-in patient, was calmly…read morefilling out my form, and simply waiting to add my insurance card. Out of nowhere, a staff member stormed out, raised her voice at me, and accused me of not "doing it correctly" -- without once asking if I needed help or clarification. When I explained that I was just waiting for my insurance card, she continued to speak to me harshly and dismissively before walking away to sit on her phone instead of offering assistance. This type of unprofessional, disrespectful behavior is the reason I chose to take my care elsewhere. If you want to be treated with basic courtesy and respect as a patient, I do not recommend this center.

Great onsite staff. Horrible customer service. They make you pay ahead of time on the phone before…read moreyou get there or know anything about them - it feels like a scam. Used the in-office kiosk, entered my info, then they pushed me to the website where I entered info again, twice. No indication of the payment, vague indications of the appointment. Horrible horrible horrible customer service experience. But I've already paid so I'm riding it out. If someone from Quest wants to contact me, I'd looooove to talk with you. Again, the onsite staff is just doing their job. It's not their fault. It's "nobody's" fault except the vague online "them". I'm sure the CEO makes a ton of money, is quite proud of himself, and tells jokes about patients at country club cocktail parties. Is it fundamentally worse than other healthcare? Hard to say but it's dehumanized, unpleasant, vague, all-about-the-money, and feels slimy and gross. It's Severance for healthcare. Would not recommend.

Parked in the garage and Labcorp will validate your parking so it's free! I was in and out in about…read more10 minutes and the technician was great.

So bad. I called ahead of time to verify and of course nobody answered. I waited over 45 minutes…read morefrom my scheduled appointment time, and it ended up they couldn't do the lab. all of this could have been prevented if they just picked up their phone or had someone working at the desk. bad customer service.

busy location in an older office building…read more there's always a constant amount of people waiting to do their labs. you check in via kiosks, which is efficient, but that also means that they get bombarded with questions each time a patient gets called. there are ample seats and a TV since you'll be waiting. the workers are nice, friendly and efficient. they are just constantly dealing with patients. there's ample free parking in the surrounding parking lot. it's fine if you're close. I'd go to another location even if it was a little further.

This facility is filthy and rundown. The electronic check-in process is confusing to many of the…read moreolder people coming in and there is no one there to help (which creates a line). The appointment time is, near as I can tell, just a random number. They call people on a first-come / first-served basis regardless of appointment time (I had a 10 am appointment for which I was a few minutes early but had to wait for people with appointment times from noon - 3pm). On the plus side, the technician was pleasant, professional, and efficient so 5/5 for her. The problem is the company and the awful facility, not the staff.

My process was quick fast and easy , office was clean and they young ladies Jenny and Diana were…read moreamazing!

Excelente atención por parte de Juan y Lavenia ayuda my amables y no esperaba una atención tan…read morerápida

You have to pay up front what they estimate your copay to be even though it might be less and that…read morewill come off your card after insurance pays. Then the lady WOULD NOT listen when I told her which vein to use because I'm almost 50 and I KNOW since this is not my first rodeo but she insisted on trying her vein and failed so she wanted to try another, I refused and MADE her try do the vein I said which worked no problem. Just more stress than necessary. SMH not fun!!

Buyer Beware - Just Avoid this Company They sell half baked…read more"Rapid" Solutions that fail deliver results for $200. It's a scam and they lean on policy when you request a refund. They use hassle tactics to discourage you and create problems rather than solutions. They'll waste your time. Save your money and your time go to a different lab they're so many out there.

They are in the business of stealing. DO NOT GET YOUR LABS HERE! They billed me about 5 different…read moretimes for a UA. I have paid nearly $500. Don't do it!

I sincerely want to express my appreciation to Toya, Michelle, and Keisha. The team was very…read morepatient, professional, and skills are impeccable when it comes to drawing labwork. They showed great mentorship to Liz. They're such an asset to Labcorp. I had such a great experience. This definitely goes above and beyond!! Quality care. Labcorp on Dotson rd.

Excellent service. caring professionals. Fair prices. Had a problem about billing, but Bill G. went…read moreabove and beyond to make everything right. My highest compliments to a quality employee!

I visited this clinic after being involved in a same-day vehicle accident. The airbag deployed and…read morecaused significant burns and abrasions to my wrist. Upon arrival, the front desk receptionist greeted us with an attitude that made it seem as though we were inconveniencing her. In contrast, the nurses were very kind, professional, and considerate throughout the visit. Dr. Ong examined my wrist and recommended X-rays. After the X-rays confirmed there were no fractures, he advised me to ice the injury and stated that he would prescribe a pain reliever and an ointment for the burns and abrasions. What was concerning, however, was that Dr. Ong appeared ready to discharge me after a $350+ visit without cleaning the wounds, applying any ointment, or dressing the injury. My wife had to specifically ask whether he planned to treat the burns and cuts before sending me home. "Oh..yeah, I can do that" was his response.  The experience became even more frustrating the following day when I went to the pharmacy and was informed that only one of the two prescriptions had been received. I called the clinic and was immediately placed on hold. After waiting for 20 minutes without assistance, I decided to drive back to the clinic in person (less than 1 mile away from pharmacy). When I arrived, the receptionist who had placed me on hold was sitting at the front desk looking at her personal cell phone. After speaking with Dr. Ong and explaining that the pharmacy had only received one prescription, he simply stated that he had forgotten to send the second one. Overall, I found the level of care, attention to detail, and customer service disappointing. While the nursing staff was excellent, the experience with both the physician and front desk staff left much to be desired.

Place seems nice but unfortunately could not schedule appointment due to incompotent staffing…read more Person on the phone said procedure will cost $250, but later I receive notification about upcoming appointment with price $775. Insurance confirmed $250 copay, but when I called to hmi, person on the phonei said they do not care about insurance. Incompetent staffing can easy drive people away from business. Suggestion is check with insurance details before scheduling appointment with this company.

After setting up an appointment, getting the copay amount and filling out all the paperwork, weeks…read morelater they canceled the appointment saying they don't scan faces!