Yesterday I went back to the same ER, and luckily that saved a lot of paperwork at registration…read more The first step was registration, which was done quickly cuz of my last visit in March this year. After registration, Joyce helped me with my vitals and explained the test procedure. I didn't wait too long, and Dr. Elizabeth took care of the paperwork and sent me to the room. Dennis took care of the EKG, and another nurse did the bloodwork. Finally, a CT Scan was done by Tiffany. All steps were accomplished smoothly, and everyone was very kind and responsible. This is a Methodist ER open 24 hours with plenty of parking. Thank you to everyone who works there Really nice staff and doctors. When we went, it was not crowded. This place is clean and next to Chick-fil-A :)

I went to the Houston Methodist Emergency Care Clinic on Thanksgiving due to severe back and leg…read morepain that left me barely able to stand or walk. I expected compassion and basic medical care, but instead I left feeling humiliated, ignored, and unsafe. Although the doctor briefly spoke with me, no physical exam of any kind was performed. When I asked for assistance to the restroom because I was struggling to walk, one of the nurses simply pointed down the hall and didn't accompany me. I nearly collapsed while trying to get back out of the bathroom and was screaming in pain, yet that same nurse rolled her eyes and walked over slowly before finally helping me into a wheelchair. It was clear she did not care and found me to be an inconvenience. Another nurse, Sonny, was also incredibly rude and lacked compassion entirely. She seemed annoyed by my questions and at one point even said, "Well what do you want me to do about it?" I understand it was a holiday and the staff may not have wanted to be there -- but I certainly didn't want to be there either. I was in a medical crisis and deserved to be treated with basic empathy, not dismissal. The only person who provided quality care was a nurse named Mohammad, who was kind, attentive, and treated me like a human being. I am genuinely grateful for him. Unfortunately, the actions of the rest of the staff overshadowed everything else. I felt vulnerable, helpless, and disbelieved throughout the experience. This clinic made me feel like my pain didn't matter and like I was a burden for needing help. I would not recommend this clinic to anyone, and I believe this location is a disgrace to the Houston Methodist brand. No patient should ever be treated the way I was treated.

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

After suffering an unfortunate fall I had to visit a Doctor immediately. Rice ER came up in my…read moreGoogle search right away. Checking in at the front desk was easy and the Receptionist assisted me so patiently with all I needed to present to her, transparent with cost, and related to what I was going through - letting me know that all would be ok (because she went through something similar). I was seen right away and everyone was so kind and considerate of my injury. The Doctor was very pleasant and provided me with the utmost in care and recommendations. I've never suffered any bone breaks before and I'm grateful to this team for keeping me calm and hopeful. Thank you Rice ER for everything!

I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

This is a state-of-the-art facility rated number one in Texas. Yes, it's huge, and yes, the…read moremedical center is very crowded and parking can be difficult. But when people really need the best care, they come to Houston from everywhere in the world. I was diagnosed with lung cancer and had a robotic assisted surgery which took half of my left lung and I was alert conscious and feeling good just a few hours after the 5-hour procedure. because Dr. Kim used robots so the incisions were small, and my recovery was quick. I was sent home the next day. One day stay for major surgery! The timeliness of care was excellent. it was 2 weeks from referral to meet with the surgeon and two additional weeks to schedule the procedure, so I was essentially cured of my cancer within one month. this compares very favorably to the other cancer hospital next foor, which has a waiting list. to summarize, I had a great surgeon, a state-of-the-art operating room, competent nurses and everyone had a good attitude. really couldn't be better.

I believe that Houston Methodist is a state of art facility. As the family member of the patient, I…read morewas impressed with how well they treated us as well. The medical center is huge and often difficult to navigate but if you need the best care this is a facility you can feel confident will take care of you. Staff was attentive and made you feel like you mattered. Having a pt in other hospitals I promise this facility far outranks its competitors. My husband had major surgery and was cared for and discharged timely back to home. I appreciate everyone from the doctors to the security guards that helped me find my way to a hotel directly across the street. As a health care professional it is obvious that they care about their staff and it shows on their faces.

I was seen fairly quickly and the staff were pleasant. My care was subpar unfortunately. I cut my…read morethumb so I dropped in for a quick ring block, irrigation and bandage. Instead I got a couple misplaced lidocaine shots, silver nitrate, and a Norco. Should have saved myself the $500 copay and gone to an urgent care.

My wife's experience:…read more This is regarding the Houston Methodist Emergency Care Center at Kirby with the African American radiologist that refused to give me her name, that serviced me on 8/15/2025 around 12am. This person mistreated me doing a CT Scan that watched me struggle to get on the table for minutes after being reminded of the blood clots in both of my legs and my inability to move. She then flopped me on the table violently. Wailing in pain she kept telling me to stop crying as I complained and cried to her while being in pain that the solution they use when accessing the port was spraying me in the face, neck, and body. I had a panic attack and could not breathe and she would not stop to check on my well being. I have pictures of the solution all over my neck, chin, arm. I'm utterly hurt by the mistreatment and neglect that your staff member has given me. Out of the 20+ plus scans, MRIs, etc. I have never been traumatized the way your radiologist has treated me, ever! I demand to be contacted immediately because this is not right for patients to be treated like trash when we are in pain and already beaten down by life.

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

Can I leave a six star review? Five does not seem enough when they literally saved my husband's…read morelife. This ER was not crowded and was able to immediately address our needs and expedite our transport to the med center for life-saving open heart surgery. The med-center is a bit intimidating in an emergency situation and this ER on Holcomb was close and efficient with dedicated staff.

honestly.... the WORST hospital I have been at. not attentive. don't explain anything to you. and…read moreif you need surgery on a weekend... they make you sit all weekend. how do you not have an on call doctor for an IMPORTANT surgery causing you pain?????? actually crazy. please don't waste your time going here!! they don't care!!

I chose to come here last minute as you do when you head to an Emergency Center. I was thoroughly…read moreimpressed with all of the staff members. They treated me like family and it felt like home. Thank You Guys! -Ruben Hope

Doctor Bo is the man!!! Sliced my finger at work got sent here and couldn't have asked for a more…read moreawesome person to handle the situation. Great guy, if you come here you will be in great hands. Thank you for everything.

Evidently when the Quality Service department hears enough of your situation-not only do they not…read moreattempt to converse, they just hang up. This was no accident-they confirmed my phone at the beginning of the call and had my phone # to call back & they didn't. They said nothing-and just transferred the call. Now I understand the reviews if this is coming from Quality Service.

Completely professional and very helpful people who walked us through every step of the way.read more