How to fix this place:…read more (1). Force the evening staff to clean. The trash cans are routinely full and the staff does nothing to rectify this or remove general hazards. IF they are incapable of this menial task, then fire them. (2). There is zero purpose for 35 lb plates. All this does is create a mess for people who already cannot rerack weights. Many professional gyms go straight from 25's to 45's. The 35's can be sold and weight trees can be purchased instead for better organization. (3). Enforce rules regarding open/no back shoes. Some kid is going to break his foot and then sue for gross negligence. No amount of broad spec waivers will prevent this when it can be easily remedied by staff. (4). Enforce rules regarding filming in the bathroom. This is routinely broken by the teenagers/young adults. (5). Do -not- allow individuals to walk around without their shirt or with their shirt rolled up to their chest. This is a gym, not a night club. If you want a family environment then adhere to it. (6). Use the A/C. The opening month the facilities were kept clean and the A/C was used, now neither are being maintained. (7). Limit your advertising both direct and via television to reputable businesses. The company advertising MLM's on their screens is going to incur associative liability. Also, directly advertising nutritional products through promotion (like the creatine brand which states it has been tested but provides no laboratory tests of the same) will incur associative liability. (8). Terminate memberships for those who do not or cannot clean equipment. (9). Modify your cancellation policy to prevent unconscionable terms. This should be simple and not require three months notice nor should it require in-person functions. I am reading too many cases of unconscionability/deceptive practices which will fall under the federal UDAP. As an attorney, I can clearly state these practices will get you sued. Govern yourself accordingly.

I joined Crunch Palm Harbor when the club first opened. At that time, the staff went above and…read morebeyond to welcome prospective members. Everyone who walked through the doors was treated with warmth, enthusiasm, and genuine courtesy. Until recently, I had no complaints because I simply came in, worked out, and left without needing assistance. Unfortunately, my experience changed completely when I was diagnosed with a serious medical condition and needed to freeze my membership. The young woman at the front desk explained that memberships can normally be frozen for three months per year. After I shared my diagnosis and explained that I would require a longer freeze, she confirmed with a colleague standing beside her and informed me that six months would be possible if I submitted a letter from my physician to the email address she provided. To be clear, I have absolutely no issue with Crunch's policies. Businesses need policies, and I respect that. My issue is with the complete absence of empathy and customer service. When a member discloses that they have been diagnosed with a serious illness, the expected human response is something as simple as, "I'm so sorry to hear that. I wish you the very best. Let me see how I can help." Instead, neither the employee assisting me nor the male colleague standing beside her offered even the slightest acknowledgment of what I had shared. The interaction was cold, mechanical, and devoid of even basic compassion. I promptly submitted the required documentation to the email address I was given. After waiting a week without receiving any acknowledgment or update, I called the club. Sadly, the interaction was no better. The employee who answered informed me that my request had been forwarded to corporate headquarters and that the club had no control over the process. That may well be true, but excellent customer service is not defined by what you can control--it is defined by how you make your members feel. A response such as, "Although corporate handles these requests, let me see if there's anything I can do on my end. I'll speak with my manager and call you back with an update," would have taken very little effort. Instead, I was left feeling like my situation was simply someone else's problem. What is especially disappointing is that this experience has exposed a stark contrast between the exceptional service prospective members receive and the indifference shown once they have joined. It raises an uncomfortable question: Is Crunch investing all of its training in acquiring members while neglecting the equally important task of retaining them? Customer service is not simply processing transactions. It is about empathy, communication, and making people feel valued--especially when they are facing difficult circumstances. Based on my recent experiences, those qualities appear to be missing. Management should view this as more than an isolated complaint. It reflects a culture in which employees seem insufficiently trained in interpersonal communication, empathy, and customer care. Policies are important, but they should never replace compassion. I sincerely hope this review reaches someone in management who recognizes that retaining loyal members requires more than state-of-the-art equipment and attractive membership offers. It requires employees who understand that a few words of kindness and a willingness to take ownership of a member's concern can make all the difference. I have been a loyal member since the club opened. I never expected special treatment because of my diagnosis. I simply expected to be treated with the same warmth and enthusiasm when they wanted to sign me on as a client.

Absolutely amazing! Eric and his team provide absolutely the highest & best service for all your…read morenutrition, fitness, & wellness! I look better at 41 than I did at 18 thanks to Eric & his team! He even relates to my husband and my husband loves him for our couples mentoring!! Added bonus!! Would absolutely recommend

Eric is an attentive and knowledgeable trainer who not only incorporates goals for exterior…read morephysique, but overall health and wellness. He understands how to properly adjust exercises in consideration of injuries and/or physical limitations and then pushes me to get stronger and work through those limitations with time and repetition.

Suncoast Pilates is an exceptional studio. From my first interaction with Victoria for a few…read moreprivate sessions to the past month of attending group classes 5 days a week, I absolutely love it. I pondered Pilates or yoga for many, many years and wish I had gone sooner. Everyone in the studio is very welcoming, the instructors are newbie friendly and very helpful. I can't say enough about Suncoast. As a former Orangetheory and Boot Camp girl, Pilates is the first exercise I've truly enjoy. Go! You will not regret it. As of this review, they are offering the first class free.

Great Pilates studio, both for private classes and group classes. I really like my instructor and…read morefeel great after my sessions.

Yoga, outside under the oaks at sunset, ahhhh! Lisa is an…read moreexcellent instructor, helps each person at their level and advises each student how to improve. Check it out you won't be disappointed. Namaste!

They get you in with good talk and then there are plenty of meetings to help you but you have to be…read moreable to schedule meetings every day to get benefits from way of I paid over $6000 six month program if you can't get to meetings and really pay attention to something every day and and watch it's not worth it at all and after six months, whether you've paid it up or not, you've got nothing but for extra money you can continue on. I was very very upset with it when I'm paying every month is the cost of a car payment and now I have nothing to show for.

I signed up for PalmHarbor, Samantha Taylor Fitness at the turn of the year, after catching one of…read moreher seminars. I opted for the boot camp version over the personal training, price being the main factor. The facility is new, placed in the former Shapes location with all new materials and all new equipment. The boot camp classes are offered several times a day, 3-5 in the morning and a few in the evening as well, making it easy for everyone. My favorite coach is Coach Kristy, she's really energetic, very positive and encouraging. She makes you know that you CAN do what she wants you to do, even though you think you're about to die. So far, my favorite class has been Boxing day.

This is a women's only studio for Group Personal Training. The trainers are encouraging and great…read moreto work with. The training sessions are only 30 minutes! There is a nutritionist on staff that will put together a meal plan that will work for you! Since I have been in the group personal training I have lost 20 lbs and I am no longer struggling with Type 2 Diabetes. If you need to change your lifestyle you can do it at Samantha Taylor Fitness!