How to fix this place:…read more (1). Force the evening staff to clean. The trash cans are routinely full and the staff does nothing to rectify this or remove general hazards. IF they are incapable of this menial task, then fire them. (2). There is zero purpose for 35 lb plates. All this does is create a mess for people who already cannot rerack weights. Many professional gyms go straight from 25's to 45's. The 35's can be sold and weight trees can be purchased instead for better organization. (3). Enforce rules regarding open/no back shoes. Some kid is going to break his foot and then sue for gross negligence. No amount of broad spec waivers will prevent this when it can be easily remedied by staff. (4). Enforce rules regarding filming in the bathroom. This is routinely broken by the teenagers/young adults. (5). Do -not- allow individuals to walk around without their shirt or with their shirt rolled up to their chest. This is a gym, not a night club. If you want a family environment then adhere to it. (6). Use the A/C. The opening month the facilities were kept clean and the A/C was used, now neither are being maintained. (7). Limit your advertising both direct and via television to reputable businesses. The company advertising MLM's on their screens is going to incur associative liability. Also, directly advertising nutritional products through promotion (like the creatine brand which states it has been tested but provides no laboratory tests of the same) will incur associative liability. (8). Terminate memberships for those who do not or cannot clean equipment. (9). Modify your cancellation policy to prevent unconscionable terms. This should be simple and not require three months notice nor should it require in-person functions. I am reading too many cases of unconscionability/deceptive practices which will fall under the federal UDAP. As an attorney, I can clearly state these practices will get you sued. Govern yourself accordingly.

I joined Crunch Palm Harbor when the club first opened. At that time, the staff went above and…read morebeyond to welcome prospective members. Everyone who walked through the doors was treated with warmth, enthusiasm, and genuine courtesy. Until recently, I had no complaints because I simply came in, worked out, and left without needing assistance. Unfortunately, my experience changed completely when I was diagnosed with a serious medical condition and needed to freeze my membership. The young woman at the front desk explained that memberships can normally be frozen for three months per year. After I shared my diagnosis and explained that I would require a longer freeze, she confirmed with a colleague standing beside her and informed me that six months would be possible if I submitted a letter from my physician to the email address she provided. To be clear, I have absolutely no issue with Crunch's policies. Businesses need policies, and I respect that. My issue is with the complete absence of empathy and customer service. When a member discloses that they have been diagnosed with a serious illness, the expected human response is something as simple as, "I'm so sorry to hear that. I wish you the very best. Let me see how I can help." Instead, neither the employee assisting me nor the male colleague standing beside her offered even the slightest acknowledgment of what I had shared. The interaction was cold, mechanical, and devoid of even basic compassion. I promptly submitted the required documentation to the email address I was given. After waiting a week without receiving any acknowledgment or update, I called the club. Sadly, the interaction was no better. The employee who answered informed me that my request had been forwarded to corporate headquarters and that the club had no control over the process. That may well be true, but excellent customer service is not defined by what you can control--it is defined by how you make your members feel. A response such as, "Although corporate handles these requests, let me see if there's anything I can do on my end. I'll speak with my manager and call you back with an update," would have taken very little effort. Instead, I was left feeling like my situation was simply someone else's problem. What is especially disappointing is that this experience has exposed a stark contrast between the exceptional service prospective members receive and the indifference shown once they have joined. It raises an uncomfortable question: Is Crunch investing all of its training in acquiring members while neglecting the equally important task of retaining them? Customer service is not simply processing transactions. It is about empathy, communication, and making people feel valued--especially when they are facing difficult circumstances. Based on my recent experiences, those qualities appear to be missing. Management should view this as more than an isolated complaint. It reflects a culture in which employees seem insufficiently trained in interpersonal communication, empathy, and customer care. Policies are important, but they should never replace compassion. I sincerely hope this review reaches someone in management who recognizes that retaining loyal members requires more than state-of-the-art equipment and attractive membership offers. It requires employees who understand that a few words of kindness and a willingness to take ownership of a member's concern can make all the difference. I have been a loyal member since the club opened. I never expected special treatment because of my diagnosis. I simply expected to be treated with the same warmth and enthusiasm when they wanted to sign me on as a client.

New to the area and excited to come back. The gym is well kept with great equipment. Highly…read morerecommend.

Bait and switch tactics with multiple people giving inconsistent pricing and conditions throughout…read morethe signup process. It wouldn't have been an issue except the trainers are independent contractors, which I was good with and ready to spend more money, but they wanted to increase fees for the availability of those services and were not willing to work with me even though I was a brand new member and their policies conveniently changed over the weekend when I did a trial and came in for membership. Even spoke with the owner in an attempt to find a solution and could not get any restitution. Taking my business elsewhere and accepting the loss out of principle. There are gyms with more programs and ammenities with lower prices monthly. There annual maintenance fee is higher than other local gyms. Do not go here.

**Copied from my google review I posted 5 months ago**…read more I've been to almost all of the other gyms in the area; LA fitness, anytime, youfit, family fitness, etc. And none of them compare to how incredible this gym is. The equipment selection here is unparalleled; sleds, slam balls, olympic bars with bumper plates, kettlebells up to 50, dumbbells up to 100, olympic rings, and so forth. They have it all! And the best part is it's 24/7, so I don't have to skip the gym based on my ever changing weekly schedule. If you're thinking of checking this place out, don't hesitate to go in and talk to the owner Joe Randolfi. He's a USMC veteran who really cares about his gym and his clients. I love coming here, and would recommend this place to all of my friends.

I can't say enough positive things about this facility and it's owner, Joe, if I tried. The circuit…read moretraining classes are amazing, their prices are extremely reasonable, and the facilities are clean. Joe and his team of trainers motivate and push you towards your fitness goals and their knowledge is vast on everything from diet to exercise. I could go on and on but in short I will day this is the best gym that my husband and I have ever signed up with. Thank you Joe!!!

The worst part is the management. I spoke with I believe her name was Terry and she was extremely…read moremean and clearly hates her job. With poor leadership no wonder this facility is so awful

The men's locker room is generally functional, with only minor maintenance needs…read more The main issue is congestion in the weight room during busy hours. Equipment is often tied up by members sitting on phones rather than actively using the machines, which limits access and slows overall flow. Most members are trying to complete their workout efficiently and leave. Clear expectations or light rule structure around equipment use during peak times would help keep things moving and improve the experience for everyone.

My trainer fixed my frozen shoulder. This place is awesome.read more

Teresa and the T-Fit team have transformed my body and health. Her many years of experience, her…read moremotivational approach tailored to me and her functional exercise approach really works. She got me doing Core work which I blew off for years. I strongly recommend her and the team

The spin class was great! Rachael is a great instructor and had a fun playlist! The class honestly…read morekicked my butt and this is what I look for - good playlist, clear instructions and I will feel my muscles the next day. It met all of these requirements

Management rescinded the bad towel policy which is good. They finally seem to have found a layout…read morefor the main gym floor which is nice vs the constant experimentation that led to changes week or two. Now, however, NO ONE ANSWERS THE PHONE. How they think you can run a business like this is beyond me. Phone forwarding exists, there is no reason it cannot go to a cell phone for whomever is on call during regular business hours. Have a comment, question, complaint, or urgent issue? Too bad I guess, better to send them an email. The phone doesn't seem to have a voicemail for as many times as I let it ring. Last time I worked out I found trash in the free weight room which I felt compelled to throw away. Weights left all over and racked. Multiple times I have had to use my thumb to tighten the allen wrench screws as best as I could on dumbbells because maintaining the weights doesn't appear to be something staff has been tasked to do (which is a liability to the business and members). The convenience of geography keeps me going here however provided a good alternative within my desired driving distance I would switch in a heartbeat.

When I joined 8 years ago the gym was filled with members all the time. I love to work out and was…read moreable to meet some amazing people in the mean time. Since the new owner took over, almost everyone has left the gym. My classes with 15 -20 people now are 6 at best. The gym is filthy, the floor in the pilates-yoga room is so dirty our feet are black when we leave. The room is 90 degrees in the summer and 62 degrees in the winter with no heating available and the air won't be allowed to get turned on till the class starts. The pool is dirty, has been closed by the health department and is now not heated at all. There is no staff on hand ever so any issues or emergency is ignored. Nobody answers the phone ever or returns messages. Totally unprofessional and so disappointing for all of use who used to love the gym and the people. Shame on the owner for turning a beloved gym that people loved that helped to provide a healthy life style and friendships into a empty building full of neglect.

Two guys behind the counter playing chess. Meanwhile place is filthy, broken equipment, drinking…read morefountain broken.

Broken equipment filthy everywhere no cleaning of facility. I've been coming to this location for…read more15 years or more and it's gone down hill.