Outstanding customer service, they truly went above and beyond! My body work was done in the time…read moreframe given, and I couldn't be happier with the results! Marcel and his team were patient and worked with me and my insurance. Fairly priced, lower then the other local shops! Highly recommend!!

Absolutely will be my go to body shop, friendly and efficient shop to work with, I had issues with…read moremy insurance company and Fern's was patient and worked with me to hold my spot and get the work done which I might say was repaired perfectly and without a hitch, two thumbs up for this shop!

I took my wife's late model SUV for repair of rust damage…read more Jared gave me an honest evaluation and cost estimate. He fit the work into his schedule in a way that was convenient for me. The work was done when promised at a cost that was slightly under the estimate. I believe the work to be well done. Jared is a good communicator and was pleasant to work with.

From the owner: Free estimates , specialize in rust repair and preventionread more

This is my go-to place for gas and service. The mechanic, Eric, is knowledgeable, honest, and…read morefriendly. He's diagnosed problems other mechanics missed. It's always great to see and chat with Maggi who runs the desk with efficiency and accuracy. Prices are reasonable. Eric and Maggi have done lots of projects for me and my family at our lake house and on our cars. They both are hardworking and skilled. The shop itself is a great piece of Americana in small-town Maine. Highly recommended.

Eric is extremely knowledgeable, reliable, and affordable. Friendly service and good communication…read more... we highly recommend!

Workers are impatient, dismissive, unprofessional, and even more inconsiderate. Most mornings, I'd…read morebe rushed to the platform with either an aggressive wave or a shout. Their demeanor is consistently unfriendly. They glare through your windshield and hardly ever smile. When spoken to, they act like they have no time and try to dismiss your situation as quickly as possible. The car wash itself has issues. It stops abruptly mid-wash, folds mirrors aggressively during the mop cycle, scratches paint, and the platform moves inconsistently. My mirrors were folded inward and outward during every wash until one finally came loose and detached from my car. I filed an incident report within 30 minutes and was told confidently it would be reviewed in less than 48 hours. Instead, I waited more than 72 hours without any communication and had to return to the location myself just to get an update. The next morning, the manager called to dismiss my claim. His reasoning was that they couldn't be at fault because no other customers had reported the same issue. He instead suggested that my car being "old" (2018) was the reason my mirror was suddenly hanging off my vehicle halfway through the wash. I'm the only driver of my car, and I never fold my mirrors because I don't park in tight spaces. The only time they're folded is when I use this car wash, and it happened every single wash. If you own a vehicle 2018 or older, do not come here, the car is already broken to them. Between my daily experiences, the behavior of the staff, the damage to my vehicle, and the manner in which my claim was handled, this was one of the worst customer service experiences I've ever had. And raising the monthly prices by $5 dollars was just salt in the wound. I've never experienced such egregious service, work quality, and lack of accountability from a car wash of all places.

I have been too many car washes and I like the approach this one took. You drive up to one of two…read morekiosks and use the touch screen to select what type of wash you want. You can pay with cash or a credit card. Once you pay, the gate opens and you enter the road that takes you to the wash building. You get signaled to move forward onto the track, place you vehicle in neutral and then let the car wash do it's thing. The interior looks like a disco tech with all the blinking colored lights as you make your way through nozzles, spinning brushes and finish with an auto dryer. All-in-all it was a good experience and a much faster one then driving up to the wash building, pay the attendant and potentially holding up the line while you pay with a cash or card.

always amazing employees and very cheap gas! efficient and kind buisness best in westbrook ‼…read moreservice is very reliable.

I definitely use to frequent this rest area/service plaza more when living in central Maine. A trip…read moreback home from Bar Harbor and needing a bathroom stop this did the trick. Food/drink wise they have Dunkin and Popeyes with both charging more than your average location. Along with those you'll find a market with road trip essentials at elevated prices as well. They've been talking that the service plazas in Maine are suppose to get upgraded and will see better food options so we shall see where that goes. Rumor has been potential first Shake Shacks in Maine. The biggest knock I would give this particular rest area/service plaza compared to the others in Southern Maine would be the fact you have to leave the highway system. It tacks on extra time that adds an extra level of annoyance. The place in general was clean including the bathrooms but could use an updating in my opinion. While the sinks are touch-less both the soap and paper towel dispensers were not. That seems like a pretty common standard but not here. I've been to worse rest stops but this could be significantly better as well.

The plaza houses your typical chain restaurants and services, but also the Center for Maine Crafts…read morethat includes the work of the 300 members of the Maine Craft Association. There was literally something of interest for everyone at fairly reasonable prices.