Never received an estimate or quote after after a few weeks from when the guy came out and looked…read moreat our basement. I finally called and was told it is a siding problem - our house is brick cape cod. The guy said oh let ck again and get back to you. Nothing and it has been almost a week. Nope I will not use when thru cannot get an estimate to me.

Did an excellent job. On time and very professional. They did a thorough job and was very clear in…read morewhat needed to be done

Rescue brothers are amazing!! We had a flood in our bedroom…read morethat required restoration and rebuild, they did it all!! The services were speedily, professional and superb. They were very transparent with services and pricing. My husband and I are so happy to have went with them. We love our new bedroom and appreciate a frustrating situation for us to be handled with such care and professionalism!! Thank you guys so very much!! In a water crisis they are exactly who you need!! They saved our home from what could have been a mold disaster!

Not to sound cliché, but the rescue brothers really did come to my rescue! After my hot water…read moreheater busted and flooded nearly 75% of my finished basement, I called the Rescue Brothers for my restoration needs and boy did they delivery. They arrived when they said they would (I'm very big on punctuality) , were very thorough with their work, knowledgeable , and professional. Joe was very understanding and took his time when explaining the process and answered every question I had (despite me asking numerous questions over and over). He was very honest and I do not feel as though he talked me into doing extra things that were not needed / made me spend extra money for no reason (unlike a lot of other companies out there). I would 100% recommend them and the services they offer, as they are a top notch first class company and it was an absolute pleasure working with them!! Thank you for everything!!

A nice lady on the phone helped me with a floor drain issue. Very nice. She was able to tell me…read moreabout all the great customer feedback. I trust her and she is kind and helpful. Thanks, Tony

They don't take ownership for jobs they did that had to be completely redone. I don't care if they…read morewere doing a merger/acquisition. On that date they serviced my house, the company operated under A+ plumbing and would not fix the work done, resulting in having another plumber tear out and completely re do the work.

In December 2021, Rainbow was contacted to do water remediation. I was told it was $1,000 paid…read moreupfront for them to come and begin work. It was paid over the phone via credit card. The crew showed up and I was informed that the damage was easily fixed by ripping out the carpeting and drying the floor with fans/dehumidifiers. The crew was on-site and working for approximately 7-8 hours in total. I was never provided with any additional written estimate, only a verbal from the foreman, and was told the cost would not exceed $1,500. I received a written bill in January 2022 for $2,552.52 with no itemization. Attempts to call the office for further documentation (including a signed contract) were met with argumentative desk staff and a promise to "call back" after speaking with management. No further communications were received. February 2022- I got a letter that states a lien is being placed on the property for nonpayment. The only work that was done was the inspection, the removal and haul away of carpet, and the use of 1 industrial dehumidifier. I was told by Rainbow that insurance was not necessary to file as there was NO drywall damage and no mold/mildew. It took me over 2 weeks of emailing to arrange a phone conversation with a manager, Tuesday Hanavan. Once on the call, she was completely unapologetic about the seemingly shady business practices and lack of communication. BUYER BEWARE!!! Teasdale Fenton is a much better company, call them instead!

Do not do business with this company no matter what story they try to sell you. They may even tell…read moreyou that your insurance company sent them which will be a lie. The contractors that this company hired to do the work even gave us nightmare stories of previous customers and told us how they tell rainbow what needs to be done and rainbow instructs them to cut corners. The roofers they hired actually stopped doing business with them right after our house. The employees would come everyday with stories about how rainbow does business and that the managers fight and yell at the office. The painter actually told us on the first day that he hated painting and had no real previous experience and that he was actually color blind. (No that isn't a joke) They put the bathroom in and had to rip it out 2 times because of issues...the 2nd time they actually put a nail through a pipe. Then they ended up leaving a wall standing that was full of smoke damage. The plumber later told us that they advised rainbow to tell us that some of the piping that was exposed at the time needed to be replaced...but rainbow chose not to and finished the bathroom ( we found this out later after the company stopped doing business with them. The amount of damage they did to the house would cost tens of thousands of dollars to repair. They left the house sit in the winter without electricity or gas which caused the floor to buckle in our dining room and caused damage to other parts of the house and the insurance company refused to cover it. One of their employees actually broke into our house and stole some of rainbows equipment.... Just an unreal year long experience that I would not wish on anyone. There are other people who have reported similar stories and I believe some of those are on rainbows Facebook page.

Kevin and his team have been absolutely phenomenal. They responded quickly to a leaking roof,…read morecontained the leak, mitigated the damage and tore out what couldn't be saved and still managed to dry and save several parts of the house. His team kept a close watch on our house ensuring restoration and responding to follow on issues. They stayed with us providing guidance through the insurance process and making sure we got our house back to where it was, and even better. The value of the service is incomparable, the cost was very reasonable and well explained. I couldn't be happier with this company. Seth and Elise, Cincinnati

From the owner: Thompson Restoration provides 24/7 emergency restoration across Cincinnati, Northern Kentucky, and…read morethe surrounding Tri-State area. Our IICRC-certified team specializes in water damage restoration, fire and smoke cleanup, mold remediation, storm recovery, and sewage backup cleanup and sanitizing. Whether you’re dealing with a burst pipe, flooded basement, or fire-damaged property, we respond fast to stop the damage, dry and clean the space, and restore your home or business. You’ll get clear communication from first call to final walkthrough—and results you can trust. Thompson Restoration is ready anytime, day or night.

We were moving from out of state to KY and wanted our carpets to be shampooed before our furniture…read morewas brought in. We got the reference for this business from our realtor along with a couple of other options, but we picked Paramount due their quick response and willingness to work with our remote situation. On the phone they took an estimate of the area and number of rooms to shampoo and provided a $ amount based on that. 1 week before the scheduled date I had to call and ask to do the job sooner since there was a change in our relocation plan. They worked with us and gave us an earlier date. They also agreed to enter the house using a lock box since we wouldn't be there yet. The technician called me about 30 mins before getting to the house to let me know they were on the way. The place looked clean and detailed when we got to the house 2 days later. We will certainly use them again in the future!

Our basement flooded. This company worked with us from mitigation to demo to rebuild. They crew on…read moreeach task was professional, thorough and did excellent work. I would recommend this company.

My insurance company referred me to Rainbow Restoration for a leak. They refused to come out and…read moreopened the drywall to prevent mold from developing. I lost my parquet flooring because of their refusal. The insurance company even called to assure them that they would be paid. They are not a 24-hour service. They have the worst customer service. I called a different company who arrived within the hour.

From the owner: Property damage is stressful, and fast help matters. Rainbow Restoration of Cincinnati/NKY provides…read moreprofessional restoration services as a trusted restoration company, helping homes and businesses recover from water damage, fire and smoke damage, mold, and other emergencies. We guide you through the process with clear communication, careful cleanup, and restoration work you can rely on. Proud to be a Neighborly company. Contact us to schedule an assessment.

This place is an absolute joke. They came out was at my house for 45 minutes on a Sunday morning…read moregranted I knew that calling out on the weekend would be a little bit more for the service call but these Jokers charge me $600 for a service call and all they did was put a one-by-one square patch on my roof and was up there for no more than 45 minutes total and charge me $600 freaking dollars. And I told them I had insurance the insurance will be taken care of it for some reason the insurance never paid it so they turn me over to a bill collection agency over this $600 finally my insurance paid and we had a settlement payment and then they overcharged me on the settlement payment. I am seriously considering taking into court especially for what some of the things that the man said to me on the phone accused me of insurance fraud because I offered a settlement instead of the full amount. B******* do not use this company they overcharged to the extreme

* That's a sixth star for Ryan, outstanding individual who would not give up on taking care of my…read moresituation with the insurance company. They do excellent work and follow up to make sure you are satisfied with the work preformed. Thanks again! Tim L.