Wow, some interesting reviews here. Years ago, I was looking for a replacement tire for my…read moreConcours and stopped in only to have them recommend an "off road" tire. I was shocked. Fast forward a couple years, a buddy purchased a Versys. He wanted an extended shift lever for it and literally had it handed to him to install since the guy who sold him the bike couldn't put it on and the "service department" wasn't open on Saturday. Visited a couple weeks ago, wandered in to look at the new KLRs - there were three of them on the floor. I saw two men working but nobody said hello or asked if I needed help. Weird.

Koups cycle shop is an excellent organization I've had many successful dealings with them and they…read morehave an outstanding every time!

Staff are very friendly and laid back. Excellent communication and quick responses to emails and…read morevoicemails. Purchased my first motorcycle from here. Process was explained and all of my options were clearly presented to me. No pressure at all during the entire process. Haven't used the service side yet. Definitely would recommend Yamaha of Camp Hill.

I've gone to YCH for years and if there's a better shop, anywhere, I haven't found it. The…read morewhile-you-wait service is outstanding. It's handy to get your bike inspected, tires changed, oil changes - simple stuff. Every time I get a bike inspected, Bryan, JR or Earl talks to me for just a moment afterward to tell me about the condition of my bike and I really appreciate this. Nick and Eli are exceptionally friendly and helpful in getting riders in and out of service and, over the years, have gotten to know me by name. I appreciate Duane, the owner, sending out an email questionnaire after any service visit or sometimes he'll just be out talking to customers. Be careful while you wait for your bike to get finished because the showroom is full of new and used motorcycles and I'm always tempted to purchase something else. If you don't want to be teased by all the bikes on the showroom floor, there's a comfortable waiting area with magazines and beverages. Thank you for being a great resource for the riding community and for outstanding service !!

WORST SHOP I'VE EVER HAD THE MISFORTUE TO DEAL WITH. Do yourself a huge favor and take your bike to…read moreanother shop that does quality wok and is willing to stand behind their work. Had two tires replaced, new back brakes and state inspection. A few miles from the shop I had to make a roadside repair to secure exhaust mufflers that were never tightened by the technician, another mile or so and the mufflers would have fallen off the bike as I rode it. The owner's insincere hollow apology just not adequate in a case that could have caused an accident with injury or death for complete incompetence.

This is a great bike shop, they not only repaired my bike, but when I was in a wreck on RT30, one…read moreof the fellas from the shop saw my bike after I was taken off in an ambulance, and they picked it up and brought it back to the shop so it wouldn't get impounded! NICEST GUYS EVER! Trust me- they do amazing work and have integrity and a ton of knowledge. I recommend this shop HIGHLY!

It was strange. I bought a Slingshot there a year ago and the sales experience was average. I…read morewanted to bring it in for inspection and recall work and the person they sent the phone too was not forthcoming. It was an awkward conversation of me asking questions, a Slingshot is unchartered territory for me, and the mechanic being very uninviting to answer. Ultimately the recall information was worthless, and my money is on never getting a call about parts arriving. Just based on the guys willingness to answer questions. The inspection and recall work will not take place the same day. This is terrible since no one wants to drive in there twice for no reason. As it turns out, and maybe it's not their fault, but they apparently have a major backup of recall work and no parts for it in stock... Again, according to Mr. No Communication on the phone. I scheduled my inspection and the most the guy said was, I hope it doesn't rain that day. I guess his poor way of saying, we don't like to schedule things ahead. Of course I didn't know that until I arrived in person. When I arrived it was raining and he told me they can't inspect on a rainy day. Of course, any fail would be "discretionary" but rain won't be because it gets Mr. No Communication out of work and human interaction. I understand you can't inspect when it rains. But what can you do? We've found the problem, so what is the solution? It's simple. Be a jerk! Mr. No Communication says, who'd you talk to on the phone, and I know it was probably him, but I say, whoever answered the phone, because he doesn't exactly introduce himself. I asked, what can I do about rescheduling? He says, we don't schedule appointments, you just come in. What?!?! I say, I scheduled for today. He looks at a book and says, there's nothing for today. Wait! You just said you don't schedule and now there's nothing for today? Which is it?! I don't think I'll be going back here unless I have no other choice. I work around electricians, plumbers, contractors and some of these industries are known for arrogance, but I've never dealt with one who deals with people like their lead service man. He's a total jerk, not just on the phone but in person too.

I visited the dealer several times: once to look around at new bikes, once to order a part and the…read moremost-recent time, to have warranty work done on my bike. Most of the folks who work there are very nice, especially the young man who works at the service counter. The folks on the sales floor are nice, too, and seem very knowledgeable about the products they sell. The service department, however, is what prompted me to write this review and it is mixed. I called to inquire about having warranty work done and the answers I was getting didn't make a lot of sense to me. Anyhow, I brought the bike in and the service manager, Reggie, seemed, well, disinterested and vacant. He never greeted me and kept staring into his computer monitor while talking to me. He also wasn't great about calling me back and it seemed like whenever I spoke with him, it was a bother -- like he had better things to do than to talk to me. In the end, however, the work was done, correctly, under warranty, and the bike returned to me without issue. I will probably return for service but I have a vaguely uneasy feeling about Reggie. Maybe I kept reaching him on off-days, but when you're in the service business, I think you should have a more customer-oriented attitude: acknowledge customers, make eye contact, listen to their needs and call them back in a timely fashion.

Hi well this will be the softest review I give Jason I'm just going to keep this short for now. I…read morewould like for him to call me so we can negotiate a refund for the shabby work he did multiple times on my 2017 Busa. Thank you hope to here from U so I don't have to return to this site. Also if u do decide to take your bike to Jason get the Quote he give u in writing !!!!!! Because something as simple as a oil change he can't get it right. Example oil change 110.00 then give u a bill for 170.00$ then walks away from u. Another example tells me 900.00 then gives me a bill for 1600.00 saying he had to customize a washer for 700.00$$$ wtf ?? I'll have pic next time of his shit work he does. Take your bike somewhere else this guy is a FAKE petty thief!!!

What a great group of people who work here! Friendly and helpful but not over bearing. Any…read morequestions just ask! They have zero turn mowers, dirt bikes, 4 wheelers and motorcycles and offer parts and service for almost any make and model. Clean and interesting restroom where the walls are covered with motorcycle newbies and legends!

The Susquehanna Vally H-D dealership is an excellent "one stop shop" for gear and services when you…read moreare on the road. They have a great selection of bikes and swag, and the staff is friendly and helpful. I was thrilled to find that they bucked the trend of not offering military discounts, and truly lived up to the "we support the armed forces" hype. I highly recommend this place while you are in the road. While Appalachian H-D draws you in with visual stimulus, Susquehanna provides a wide variety of useful products, verging on "sharper image" for bikers.

If you are not from their area they couldn't care less about you. Bar none THE worst customer…read more service I have ever experienced in 40 yrs of travelling around USA and Canada. 3500 miles into our trip my back brake went out. We dropped the bike off and went to our hotel. On day 3 they claimed there was not one brakeline part in the country? They offer zero help as to what to do. We found an independent shop 2 miles away that had the part and the fixed it and had us back on the road in less than 3 hoursAbsolutely no apology from the service fellow Cody but he happily charge us 1 hr labour' to get my bike out of their shop.

This place is the proverbial needle in a haystack. It's the great white buffalo of motorcycle…read moreshops. Small, tucked in a corner, hard to find, outdated website, not a lot of products or showroom space... yet, some of the best service and customer service ever. These guys are all motorcycle mechanics, and they're all easy to talk too. It's the kind of shop where if they make a mistake they'd be the first to tell you and make things right. Totally comfortable taking any motorcycle here. There were no issues with the tire change; they even cleaned the rims and lubed the chain no charge. Attention to detail was top notch, and the prices. The prices were fair and reasonable but honestly for this level of service you'd be willing to pay more because this is quality all the way around. Clear communication from start to finish.

I'd like to recognize a couple/few people here for their outstanding customer service and patience…read more I called Saturday and wanted to get my bike inspected as I'd put it off for personal family/health reasons. Henry was VERY accommodating and let me know that they could fit me in that day ASAP and that while I wait, I could enjoy the birthday bash - great surprise as I thought it was the following weekend. Moving forward, I didn't have a 'printed' copy of my insurance card and Russell was kind enough to let me send to his email & print it for me as well as keeping me informed for the 5 hours I was there. Which brings me to Mike Wolf, the tech who worked on my bike endlessly to get it right so it passed inspection with the help of Brandon/Service Mgr. allowing the extra time/labor to get those ridiculous brakes passed. I also had MAJOR moral support from the new fella, Jeff ! I would not have made it through those 5 hours without ANY of them! KUDOS and thank you from the bottom of my heart!!

I came here with my Pa Hot Wings group Sherman's creek inn has a special for 12 wings for $7.95,…read morewings were good as always.