I'd like to recognize a couple/few people here for their outstanding customer service and patience. I called Saturday and wanted to get my bike inspected as I'd put it off for personal family/health reasons. Henry was VERY accommodating and let me know that they could fit me in that day ASAP and that while I wait, I could enjoy the birthday bash - great surprise as I thought it was the following weekend. Moving forward, I didn't have a 'printed' copy of my insurance card and Russell was kind enough to let me send to his email & print it for me as well as keeping me informed for the 5 hours I was there. Which brings me to Mike Wolf, the tech who worked on my bike endlessly to get it right so it passed inspection with the help of Brandon/Service Mgr. allowing the extra time/labor to get those ridiculous brakes passed. I also had MAJOR moral support from the new fella, Jeff ! I would not have made it through those 5 hours without ANY of them! KUDOS and thank you from the bottom of my heart!! read more

Appalachian Harley - Beautiful white wall - Motorcycle Dealers Near Me - Mechanicsburg, Pennsylvania

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I came here with my Pa Hot Wings group Sherman's creek inn has a special for 12 wings for $7.95, wings were good as always. read more

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100% best dealership in the area. Friendly employees and lots of bikes to chose from. Also, the best events to go to. Follow them on Facebook if you don't already read more

Matt helped us in service today. We can't say enough great things about him and this mandatory stop. He explained everything to us in detail and we appreciated knowing all of the information given. He apologized for the wait because they had a huge event today but we were able to hear the best AC/DC tribute band, Back in Black. We were greatly satisfied with the service and again, it was Matt and one other man ( tiny man, long hair, super cool) that made the stop so much better than expected. Super friendly and wished us well on our trip home to Knoxville, TN. The only thing we could have asked different was that try to push travelers through. We didn't originally come for the event and didn't have the extra day to spend. 2 other couples in our group on our trip had bike issues and other Harley shops got them in and out (1 was water pump and 1 was voltage regulator). Those Harley shops were also backed up and short handed. It was less than an hours work for a 7 hour day. But Still a 5 star review for nice staff! Thanks guys and like the south say, thanks y'all! read more

Awesome Harley-Davidson dealership! Huge bike selection! They also have one of the largest H-D accessory and clothing sections I've seen in an H-D dealership. I did some personal shopping, and some Birthday and Christmas shopping. The staff was very nice and friendly! read more

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Appalachian Harley-Davidson runs a top of the line motorcycle safety training program.

The Appalachia H-D dealership is an excellent "one stop shop" for gear and services when you are on the road. They have an awesome selection of bikes and swag, and the staff is friendly and helpful. I was thrilled to find that they bucked the trend of not offering military discounts, and truly lived up to the "we support the armed forces" hype. I recommend this place while you are in the road. With art and layout the place is visually interesting, and while the gear tends toward the expensive side, the bikes are priced to be way too tempting. read more

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Very unhappy with the recent (yet very poor) customer service experience with the Service Department team at the Appalachian Harley-Davidson in Mechanicsburg. I've been a loyal and frequent customer with them over the past 12+ years -- however, I'm very disappointed with the recent and frustrating experience due to their lack of communication & basic follow through/commitment by the Customer Service folks (e.g, Joy and 2 other service people) to meet the clearly defined completion date (= 1 day) for a simple oil change and general evaluation of my HD motorcycle. And, after 4 days of continued experience of missing the original and revised promised dates for these basic/routine services, I still haven't heard back from anyone at the Appalachian Harley-Davidson on when they will finish the work on my motorcycle! :-( read more

Bought a $50 shirt went home tried it on was little tight so brought it back 4 days later cashier Mary said can't exchange it no receipt so gave em my email found a receipt in the system then she goes tags are missing told I literally just put it on and off you could even smell new garment NO can't do it $50 tee for cryin out loud very bad customer service very disappointed read more

Another great day at AHD. A COVID-compliant dealer demo event was held, featuring the LiveWire electric bike (which is SO great, if anyone needs gift ideas for my upcoming birthday....) and other selected models. Well organized, great loop and demo ride leader, even a nice little gift bag for the first Live Wire riders. Nicely done, Appalachian! Thanks for a great day! read more

I have to give a huge shout out to Appalachian Harley Davidson. Jerry and I were out for a ride on Stella, when about a mile from the house she just died. Like, totally died. So Jerry calls them. They sent a truck to pick Stella up. When I tell you they got to him before I made it back to the house on foot, I'm not kidding. Oh...and they were busy because their open house was today. They take her back to the shop, spend a few hours finding and fixing the problem...while they were at it they discovered a tail light was out. They fixed it all and sent Jerry on his way...for $46. Yes, you read that correctly...$46. Fortunately the problem was minor but they seriously went above and beyond and didn't charge what I feel they should have. Not that I'm complaining lol. Customer for life right here. You should be, too. read more

Great bunch of guys, bought one motorcycle 3 years ago plan on buying the next from here also. read more

Appalachian Harley - Love this place, if your looking to buy, talk to Don. - Motorcycle Dealers Near Me - Mechanicsburg, Pennsylvania

I bought a consignment bike at Appalachian Harley, had it for about two weeks and the bike left me stranded because the battery died. I called Appalachian Harley and they picked my bike an I up free of charge. Then charged me over $200+ for a new battery an install. (Stand behind the products you sell, I shouldn't have had to buy a new battery for a bike I just spent $14,000 on!) later I noticed the seals on the master cylinders were leaking, still only two weeks of ownership and I had to order those which cost $75, and then I noticed and oil leak from the oil lines at the case, and I thought I was real glad I got that warranty on the motor that I paid extra for, but come to find out there is a $50 deductible WTF! Best part about the place is that it looks nice, and some of the people I delt with were nice. But I don't feel like this shop is standing behind the products they are selling. This is why I only gave a 2 out of 5 star rating. I would like to see the owner work on making customer service a top priority. It shouldn't matter if you buy used or new, the customer should not be paying more for a bike they just bought. Take pride in what you are selling to your customers, or we'll stop coming around. read more

I can honestly say that I will never buy a bike from anywhere but here. Since I bought my bike in February of 2016 I've been treated like family. Don the salesman who sold me my bike is the best. Henry in service is the best. Bob in service is the best. Sharon at the front desk is the best. These people take care of me when I'm in the shop. If I'm near the dealership I stop buy just to say hi. I always feel welcome. My questions, dumb as they may be, are answered with respect and patience. This is a family and I'm proud to be part of it. If you're looking for a Harley, or parts or clothing then you must stop here. read more

The night before a six day tour thru the Blue Ridge Parkway and the Smokey Mountains I discover my bike had a short somewhere that was popping fuses as soon as I turned on the ignition. AHD being on our way the next day we stopped to see if they could help 'cause I had no turn signals, horn or cruise control. Chris at the service desk got my bike in quickly and Bones was able to track down a bear wire in the right handlebar controls. We were back on the road in a timely fashion. Thank you AHD for your great service!!!! Mark Shamokin, Pa read more

Stay away from JOE! After qualifying for a new bike, I was contacted by Nick which was very pleasant to deal with. After returning to the store with the wife and ready to purchase a pre-owned bike, I had to deal with JOE which was very arrogant and rude. Very cocky with NO People skills. I will not even drive in front of the store if I can avoid it. Anyway, found a better deal and treated with respect elsewhere. Be AWARE... read more

I was in the market for a brand new CVO Harley-Davidson as I have test ridden this exact same bike and model previously in Daytona. When I went to demo the bike with my 13 year old son I was denied as apparently he needed to be 18 years of age. There is policy in place across the board for all Harley-Davidson dealerships which reads... "Demo riders are required to possess a valid motorcycle operator's license and be at least 18 years of age." Nowhere in there does it say that passengers must be at least 18 years of age! They lost another customer again, oh well I can go elsewhere and did as i bought a BMW instead. I'll NEVER set foot in this crappy shop EVER again. 3rd time is a charm... read more

Purchashed a 14 Harley from them. Poor service. Constant lies. Dont stand by their word. Maybe they are too big to care anymore. ? If you want something done you have to talk to the owner otherwise contact corporate. Pay alot for a Harley and its a fight to get them to fix a warranty problem or a defect. read more

I recently purchased a used CVO from Appalacion Harley. Assuming purchasing a used motorcycle from a Harley Davidson dealership that it was gone over in the shop before being put out for sale. Especially when Don the salesman was very adamant about my bike that I was trading being ready to go. I pick the bike up drove it home 150 miles away to find out it was leaking oil. Contact Don immediately it took him two days to get back to me. Then over a week to get the parts to make the repair. I took the bike back down sat there for over three hours to find out the parts they had received were incorrect. At this time Zach Adams in the service department had suggested removing the oil cooler so that I was still able to ride the bike until they obtain the correct parts. Then he had told me they would come pick up the bike repair it with a full detail and return the bike once they got the correct part. Glenn had come up and picked up the bike and then brought it back. Glenn had been very apologetic for the service that I was receiving when we unloaded the bike we noticed that the bike was not detailed at all. He then again was very apologetic. I had contacted Bill the general manager as I was through all of this and his response was Ride it and see if it leaks oil then get back to me. Then after Glenn had left I noticed my back rest for the driver was missing I then again contacted Bill the general manager I still have yet to hear back from him. I then contacted Matt he had found the back rest and shipped it out to me. So if you're going to deal with them use caution and deal with Glenn which is now retired just helps him out once in a while for Zack Adams it appears they are the only two there that I have dealt with a lot of multiple people they care about customer service read more

Boyfriend had an issue with his motorcycle called Appalachian because the dealership is close to my house. Explained what was going on was told to bring the motorcycle in & they would work it in since he doesn't live locally. The employee at service assured us they'd get it looked at same day & give us a call. Finally a 1/2 before the dealership closed we stopped by only to be told "well no parts have been ordered" & the person at the service counter walked away. We were less than pleased because we both have to be at work tomorrow & again he doesn't live locally. Finally another gentleman was able to tell us that the bike hadn't even been looked at. After assuring us that they would "work us in" & after waiting all day only to find out we're in the same boat & now have to try to get it to another dealership & both get to work tomorrow. Had we known they were just going to jerk is around, we would've taken it to another dealership. read more

Really nice people. Very friendly and helpful staff especially the clothes sales ladies.

Purchased a used bike 150 leaking oil. The couldn't have been ran through the shop before putting out sale . My mistake for not checking bike before and assuming it was gone over before they put it out for sale. Contacted Don the salesman as soon as I got home noticed the oil leaking. Took him 2 days to get back to me with a response. Then another week or so to schedule me in for repairs. Sat in lobby for over 3 hours to find out they got the wrong parts to repair it. Being I'm 2 hours away they agreed to come pick up bike repair it give me a full detai for my inconvenience and bring the bike back. The gentleman that picked the bike up and returned was very apologetic (Glenn) because of the issues and run around I was getting when we realized they didn't detail the bike at all never even wiped the oil cooler cover off. Then I noticed my drivers backrest was missing. ContactEd Bill the general manager as I have been through all and got the same response nothing. I suggest if you decide to deal with Appalacion Harley Davidson you should be cautious and deal with Zach Adams in service or Glenn which is retired now just helps out once in a while they seem to the only 2 there that cares about customer service read more

Great selection of bikes, motor clothes and HD accessories. Hosts the Riders Safety course. They have several nice outdoor events each year complete with bands and food. The only bike shop in the area that is open on Sunday. read more

Great service & staff! I picked up a nail in my rear tire on a trip from upstate NY. I was stuck along 81 in Harrisburg on a Saturday. I called 2 other Harley dealerships in the area. The closest one asked me a bunch of questions, like "where are you from?" before saying they couldn't help me. The second dealership said they had to check and would call me back. After 45 minutes, I called them back and they said "oh yea, not going to be able to do that now". I assumed the area just sucked for customer service and helping a fellow biker out until I called Appalachian. Those guys are AWESOME! The only question they asked was "where can we pick you up at and what's your phone number for our driver just in case". With the time I wasted trying to get the other dealers to help me, it was already 4:00 when I called Appalachian. The guys in service didn't say anything about closing at 5:00 because they didn't care. Their only concern was to get me back on the road. They got the bike in the shop right away and said if I was hungry to grab a sandwich at their in house BBQ place (delicious BTW). By the time I finished the sandwich, my bike was done. The detailer even stayed late to clean the bike. When I got the bill, there was no charge for picking the bike up. When I asked about it, they said they were happy to just get me back up and riding. I tried handing Matt (the Manager) a $50 bill to buy pizza for the shop. He put the bill back in my left hand, asked for my right hand and said "a handshake is all I need". Now that's old school service that you don't find just anywhere these days. They earned my respect in the customer service they provided. The first 2 dealers can learn a lot from these guys. Thanks Appalachian Harley!!! read more

THESE GUYS ROCK ! I broke a shifter linkage on my 12 Roadking on a Saturday morning during Carlisle Bike fest. I arrived at the dealership ... No appointment .. nor had they ever seen me before . Just some Smoe off the street I was treated better than my home town dealer treats me and Ive bought 4 bikes from them. I was in and out with a new linkage .COMPLETELY WARRANTEED in least than 2 hours UNFREAKINBELIAVABLE !!! I wish I lived within 100 miles of this place because they would be my dealer. Keep up the good work . You guys are doing it right. read more

My husband and I have had our bike in and out of service a lot lately. My opinion is the service department needs to work on their customer service. The amount of money you put into your bike beceause it's important to to you should be important to them. While our bike has been in these numerous times NOT ONCE did a service tech call to touch base with us. We've gone down twice now and our told "it's not ready ". This past Friday my husband called for an update since its been 11 days since we dropped the bike off. Still not done, still not sure what's wrong and still no update from them. "He's putting it back together now ", we went in on Saturday and said we're here to pick up our bike. "Oh he's just now putting it back together! Really!! We walked around for 2hours came back STILL NOT DONE! If I have anything to say about it, we will not be taking our bike there for future service! read more

The best Harley-Davidson Dealership I have ever been in,and I've been in shops across the country.The staff is professional and well trained.I have bought at least 12 bikes from them with no issues.If I did have a realistic issue I know they would take care of it and if things didn't go my way or they didn't buy me a soda I wouldn't bash them just because I had an unreasonable expectation. read more

Stopped in tues and looke at a used bike, instead bought a new 2013. They could not have been more accommodating. Today , Sat, complete different story. Parts in stock not installed , asked if we could delay pickup. Waited an our before doing paperwork. Looked at bike, installation was haf ass because it was a hurried delivery. Will NOT go back for future purchases. Beware of their "good intentions". read more

This is the worst dealership I have ever been to. The customer service is non existent. Bought over 11 thousand dollars in Bike and merchandise. They never told me my "points" towards buying more things there expired until I went back and tried to use them. They were rude arrogant and thought it was funny. Don't waste your time or more importantly, your hard earned money in this place. read more

I Just purchased a used street glide (private sale). I needed some accessories for the bike so I stopped in and happened to get Aundrea in the parts dept. He was awesome to deal with and got me exactly what I wanted. By my third trip in to get other accessories for the bike, he called me by name which surprised me. All three times he was very helpful and got me just what I wanted. He was very helpful and personable. As a business owner, I notice a quality employee. Thanks read more

I purchased my first bike at AH-D and was treated fantastic. Every time that I've stopped in everyone there has been great, they treat you like family. I've been to other dealerships that don't even acknowledge you're in the store. I just recently purchased my second bike from AH-D and once again everyone went out of their way to assist me from purchase to the end. Once again, Don went out of his way to make the purchase a fun experience. Rick went out of his way to make sure I was able to get my bike ASAP, and Barb took care of the paper work in quick order. The girls in apparel were friendly and helpful. Randy in parts was helpful providing accessory information. The guys in service did quick, quality prep work on the bike to get it out the door. I have to say, that AH-D is most definitely the best dealership I've been to, ever. I have and will continue to send friends to AH-D as they are the best. read more