I had an extremely frustrating experience with this doctor's office, and unfortunately, it feels…read morelike patient care is far from their top priority. Trying to schedule even a basic appointment is a challenge in itself--you can expect to be on hold for 60 to 90 minutes, only to sometimes get disconnected or transferred without resolution. It's incredibly disrespectful of patients' time. The entire process feels driven by volume and billing rather than genuine care. Communication is poor, follow-ups are inconsistent, and there's little sense of urgency when it comes to patient needs. Instead of feeling supported, you're left feeling like just another number in a system focused on maximizing profit. A medical office should be a place where patients feel valued and cared for, but that is not the experience here. Between the excessive wait times just to speak to someone and the overall lack of efficiency and compassion, I would strongly encourage others to consider alternative providers.

dr Hearn at urgent care was amazing. she is very capable and great bedside manner. I felt very…read morecomfortable with her diagnosis. I would go there again if needed.

The focus and dedication of the staff are truly amazing. From the first step in the hospital it was…read moreapparent that the staff was doing all they could with what they have, on a steadfast and focused course delivering care and expertise to those in need. The communication among the medical staff was clear and calm and to the point, which relayed confidence and care. The other hospital staff were super agile and friendly, which were both welcomed and appreciated. The medical staff was knowledgeable and confident. Parking in the garage was nice but the vehicle height had to be 7 ft or smaller (something like that) and I'm grateful our pickup truck made it in safely.

The emergency room at Saint Elizabeth's is beyond disgusting. It doesn't appear to be cleaned…read moreregularly. Staff is either consumed by their phones (security), uncaring, condescending, or worse. If you're headed to an ER, it's probably serious. It might be worth driving to the next closest emergency room. Seriously, the staff- from the entrance where the security guard doesn't look up from his phone, or the desk attendant who acts like you're bothering her. Once you get taken into the back, you will see how dirty the place seems to be. Nursing staff are rude or worse. Much worse. Go anywhere else but here.

I made an appointment for 3:50pm, and got there at 3:40pm. After paying my copay I was seen by…read morestaff almost immediately. The nursing staff was excellent and took into consideration all of my symptoms. I was only at the office for about 30 minutes and on my way to my pharmacy for antibiotics.

I am from one of the northeast cities. My experience with this urgent care has been their…read moreincompetence, from the provider to the service staffs. Wrong brace, wrong referral, and unnecessary delays. I would not recommend, and I am very disappointed.

The training site for the Family Medicine residency program. The residents are polite, helpful, and…read moreclearly dedicated to their patients.

Have had several procedures done here. This place has always been…read moreextremely clean. Staff is beyond compare. They are friendly, very professional and considerate of personal privacy. They are just the best medical professionals I have encountered in my 72 years. The doctors are top notch....professional and caring as well. I just can't say enough about the place..... if you need something done, call their office. You won't be sorry.

Helped me with insurance payment problems. Very receptive, caring, resolved my issue.read more

bro in the room for almost two hours waiting for the provider... literally insane. plus they waited…read moreuntil afterwards to tell me that its telehealth. spent 30$ for copay and about three hours in this damn place. fr so ridiculous.

I'd just like to say that I've had to wait for almost 2 and a half hours for a damn x-ray. I…read morecould've gone to little falls and done 3 x-rays in the time it took. It's bizarre how long this takes this is horrible. I would never come here ever again my whole day wasted

Anthony Ferreira is a amazing doctor i had a cist on my throat and he removed it it was wrapped…read morearound my tongue, nerve, and my artery and he didn't damage either of them he is a ear,nose and throat doctor i would recommend him to anyone needing help with there ears, nose or throat

Excellent staff from housekeeping to ICU. I worked there for 16 years and truly feel like I left…read morefamily when we relocated to NC

My doctor recently sent a referral for an MRI here, as it was much closer to my home than any place…read morein Syracuse. Not only is it closer, they have appointments available easily a month or two sooner than any place else in the region, it would seem. Certainly a lot sooner than any place in Syracuse! I am a difficult patient to deal with, not because I throw a fit, but because I cannot sit in a chair, and can only walk (with a mobility aid) about 20 feet, and I have severe pain after doing so. I had to lie down on the floor soon after getting to the front desk. This understandably caused a fair amount of distress all the way around, but I had no choice. Rather than getting angry at me, the staff were all very kind and compassionate. They made intake as easy as possible for me, crouching down and helping me with my paperwork. They rolled the MRI gurney all the way down the hall to the doors that opened out to the waiting room. I only had to walk about 15 feet to get to it. They helped me on it, and also got a wedge under my knees right away when I told them I needed it in order to lie still in the machine. When they rolled me into the machine, they of course gave me headphones and asked what my preference was, musically. I asked for classical, and they gave me some really nice soothing music. They also had nice cool air blowing over my face, which helped SO MUCH with feelings of claustrophobia. The tube can get warm and stuffy, so the air REALLY helped me. I ended up meditating on an oil painting of autumn leaves, listening to lovely classical music and enjoying the cool air on my face. They were really kind, checking in and letting me know how much time I had left in the tube. It sounds weird to say this, but I actually enjoyed it. I was a little sad when it was over, even, haha! Yeah, the machine goes ANH ANH ANH ANH ANH TOKTOKTOKTOTKTOK EERRRRRRRRRRR, but the classical helps sort of drown that out, and it's just pretty relaxing overall. I think I might have even dozed off, despite my intense pain. They did everything they could to make sure it was all as painless and stress-free as possible. Once I was done, everyone on staff at the time came out and helped me to my car, walking with me the whole way and making sure I got in the car. I didn't scream or cry at all until I had to get to my car (it was a long walk for me) and I could NOT have made it if they hadn't been there. I cannot express my gratitude for their compassion strongly enough. They are wonderful here. If you need an MRI, this is THE place to go. The people working here are so nice and caring. They should be proud!