Corey and his team were great. They responded quickly and saw to our call even though it was the…read moreend of day Friday. They quickly repaired the dryer and, in concern for our safety said we should not run it u til someone cleaned out the vent. His concern for our safety was comforting. They were efficient and did a nice job of making sure the space was clean when they were done!

Best in the business very professional on time and reasonable pricing they was in and out and fixed…read moreeverything that was goin on with the appliances that we were having issues with.

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

Just had Salem from Capitan out to look at a problem with food freezing in the fridge section. He…read moreexplained and offered solutions I can accomplish on my own. He did not try to upsell even though I would be a perfect target. If anything arises with an appliance I will definitely call Capitan.

this family owned business is amazing and they know everything about all appl. and they repair them…read moretoo and sale nice used appliance. very professional and generous family and staff. their used appliances look new and work like new.

If you need an appliance and want to buy used, this is the only place in Indy I would do that at!…read moreTrustworthy and good value!

Our Samsung dryer started making some pretty awful noises, and after one failed DIY attempt (plus a…read moreziplock bag of "extra screws" ), we knew it was time to call a professional. Broad Ripple Appliance came highly recommended by a friend, and they absolutely lived up to it. Scheduling was quick and easy, I spoke with Brad, who got me set up for a next-day appointment. They do charge a standard $70 diagnostic fee, which felt fair. Brad gave me a heads-up call before arriving and showed up right on time. Even better, he came fully prepared with the tools and the replacement part needed, so he was able to fix the dryer on the spot. You can really tell he takes pride in his work with great attention to detail, and he even shared some helpful maintenance tips for the future. Best of all, the dryer was fixed the same day, and reassembled properly this time, with no "extra" screws left behind. Fair pricing, friendly service, and high-quality work. They do accept credit cards, but recommend cash or check to avoid a 3% fee (which gave me a reason to dust off my checkbook). Highly recommend, and we'll definitely use them again--hopefully not anytime soon!

Amazing service!!!! I called Brad about a busted belt on our dryer.....he was at our house within…read morethe hour, fixed the belt and even did some other maintenance for free. And their prices are best in the area. I would highly recommend using them!

Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

In late January of this year, Duncan replaced the ice maker in my refrigerator. The technician did…read morean excellent job, and the entire repair took about 15 minutes. Less than six months later, the replacement ice maker failed because of defective internal gearing. The part itself was covered under the manufacturer's warranty, and once again the technician completed the repair in less than 15 minutes. My issue isn't with the technicians or the quality of their service--it was with Duncan's billing policy. I was charged $289 for what amounted to a quick replacement of a warranty part that was known to be defective. While the manufacturer covered the replacement part, Duncan only warranties its labor for 90 days. After that, customers are responsible for the full labor charge, even when the failure is caused by a defective part that Duncan installed. In many cases, service companies can seek reimbursement from the manufacturer for warranty labor, yet I was still billed the full amount. I understand that businesses have overhead, technicians deserve to be paid, and service calls cost money. I was prepared to pay a fair and reasonable charge. However, $289 for a 15-minute repair on a warranty replacement part that failed in less than six months feels excessive. What was most disappointing was the lack of willingness to discuss or reconsider the charge when I raised my concerns. A little flexibility or customer goodwill would have gone a long way. Based on this experience, I will not be using Duncan again. If you're considering them, be aware that while they stand behind their labor for only 90 days, you may still face significant labor charges if a replacement part fails shortly after that period.