Our Samsung dryer started making some pretty awful noises, and after one failed DIY attempt (plus a…read moreziplock bag of "extra screws" ), we knew it was time to call a professional. Broad Ripple Appliance came highly recommended by a friend, and they absolutely lived up to it. Scheduling was quick and easy, I spoke with Brad, who got me set up for a next-day appointment. They do charge a standard $70 diagnostic fee, which felt fair. Brad gave me a heads-up call before arriving and showed up right on time. Even better, he came fully prepared with the tools and the replacement part needed, so he was able to fix the dryer on the spot. You can really tell he takes pride in his work with great attention to detail, and he even shared some helpful maintenance tips for the future. Best of all, the dryer was fixed the same day, and reassembled properly this time, with no "extra" screws left behind. Fair pricing, friendly service, and high-quality work. They do accept credit cards, but recommend cash or check to avoid a 3% fee (which gave me a reason to dust off my checkbook). Highly recommend, and we'll definitely use them again--hopefully not anytime soon!

Amazing service!!!! I called Brad about a busted belt on our dryer.....he was at our house within…read morethe hour, fixed the belt and even did some other maintenance for free. And their prices are best in the area. I would highly recommend using them!

The easiest appliance buying I've ever experienced. The sales team were knowledgable but not pushy,…read moreI felt informed and that I was making the best decision for what I needed/wanted. The install process was just as smooth. I loved the tracking so I knew exactly when the installers would arrive, and they had everything up and running in no time.

Warren was very helpful and answered any questions I had. He did not try to up sell my selection.read more

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

Just had Salem from Capitan out to look at a problem with food freezing in the fridge section. He…read moreexplained and offered solutions I can accomplish on my own. He did not try to upsell even though I would be a perfect target. If anything arises with an appliance I will definitely call Capitan.

2nd time here! N Mr. Mike has take care of very well n made sure every transaction has been smoothread more

For a great price on a display microwave. Marked down to 299 from 900. Very satisfied.read more

Don't know how to rate this. Vacuums & More have always repaired our Dyson, but when they said…read morethere was no use repairing it they went into salesperson mode. Talked my husband into it, we bought it, 2 weeks later I wanted to take it back because it is a bear to push and pull on padded carpeting. We were 1 week past return time. Even though my back suffers greatly after using we are stuck with this, for us, a useless vacuum. Maybe this is why they last so long. For me the vacuum is unusable so I would give it a one star. The business was very good at what they do - 4 stars. That rating is because we made it very clear that I did not want a heavy vacuum. We tried it out on their thin carpet..nothing like what we have at home. Disappointed was looking forward to a new machine that would work for us. This is my personal experience - you may find it differently. Also the attachments don't stay attached.

What a great store and family owned business!…read more We went on a Saturday morning with the intention to buy a vacuum. My husband had already done some decent research on brands and styles he was interested in but did want to see, touch, try out before purchasing. Upon entering the store, we were immediately greeted by Kayla and welcomed in. We asked about the Miele brand and models. Kayla was extremely knowledgeable, helpful, and had excellent suggestions/tips to share. We found the ones to try, and picked the one the wanted. Kayla put it together for us and even carried it to our car! Talk about amazing service! Important note: They absolutely sell more than vacuums here. And I think we will be back once we are ready to upgrade our dishwasher, stove, and maybe the refrigerator too. Incredible team, thanks for the help!

No Show - Unprofessional and Disappointing Service…read more We had a scheduled service within a confirmed time window, but no one showed up -- and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn't even commit to or communicate a time slot. Completely unprofessional. To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

Got a nice ding in the door of my newer LG refrigerator, of course right front and center. Covered…read moreit with a magnet for a while until I decided to see if it could be repaired. I contacted LG customer service, which referred me to a Mr. Appliance location out of town. That employee referred me to this location. I called and got right through, setting up an appointment for my preferred date and time. I was texted the day before with a time window for my estimate. Jacksen, the tech arrived at the predetermined time. He was quite friendly and explained that pulling the dent out probably would still leave a spot. He gave me the repair options and eventually quoted me a price for a new door. Still less than a new refrigerator...and frankly, I like mine so I want to keep it! He did mention due to shipping delays. It could take up to six weeks to receive the door. No problem, magnet went back on for a disguise In the meantime. I was contacted around 3 weeks later and my door had arrived! Jacksen came back with a partner to install. They were prompt and even cleaned up after themselves! I did have one minor issue with the divider between the two doors not closing correctly. I called the company once more and Jacksen came back to adjust. He took maybe ten minutes to fix the issue, and again was very friendly and knowledgeable. I'd use Mr. Appliance again (although I hope I don't need to for awhile)!