Very pleased!! Terry is awesome!! Wife's dryer had stopped and Terry quickly diagnosed the problem and got the dryer up and running again!! Will call again for any more appliance repairs! Thanks Terry!! read more

Unfortunately this is the first time I've ever had to write a negative review. I reached out to Terry on April 6th asking for him to fix my stove. He went by and gave me a quote of 695 dollars to fix it. Said I had to pay in advance because he had to buy parts and there is no refund. So I paid him and when we initially talked he said about 2 weeks parts will be in and we'd be in touch. 2 weeks I reach out he said he hadn't heard anything yet. Month goes by I again reach out again says only half the parts have came in but he will check. 6 weeks goes by I reach out, just waiting on 1 valve he says. Then he ghosts me for months at a time says "I'm on vacation I'll check when I get back" 78 days after I paid him he says "Yes, I will be refunding your money back. Because I checked with the warehouse and they ordered the wrong parts. I apologize for all the delay in hassle you had to go through." I have requested through Venmo from him multiple times with no response. That was 14 days ago and he hasn't responded to any of my text. I have been very respectful and just want my money back for services not rendered. read more

A-A Appliance Repair - He is my receipt. I blacked out my address and phone number only - Appliances & Repair Near Me

A-A Appliance fixed my refrigerator but the water line broke after pushing the refrigerator back in its place. Water leaked for 3 days turned into an insurance claim for me, about $10-12k in damages. Hardwood floor, baseboard, drywall and all ruined and some cabinet damage. Even though I have a case to put the burden all on him, after multiple attempts asking Terry to just pay half of my deductible and not involve his insurance, he never responded to me. I will update this and hope to say he stepped up and did the right thing but currently I would not recommend them. Owning up to all the possible things that could go wrong when repairing other people's things is counting the cost of having and running an honest business. Update: I did hear back from Terry and we are still negotiating how to settle this between us. Unfortunately the original fix to the refrigerator is not fixed. He offered to refund me what I paid. This is doing the right thing and a step in the right direction to share my deductible expenses. An update on the kitchen fix too. Phase 1 water mitigation was $5,000. Phase 2 repairs to the kitchen is $18,000. 5/22 Update: I haven't gotten the $375 back from the fix that didn't work for my repair. Terry told me 8 days ago he would refund me but I still don't have my money back. I really wish all this could've been worked out between us and my comments here would've reflected a better experience. After research and the simple facts of exactly what happened there is overwhelming evidence of his liability and how this will end up. It's unfortunate because a lot of this could've been avoided. read more

This was a timing issue for me and was the best price at the time. The tech talked me thru the process and advised some good advice

Amazing repair. Fixed our washer in 30 mins. We use AAA Appliance all the time. Cost was very reasonable.

Ray was super helpful and our fridge is working again! We will be sure to use Ray and AA Appliance area pit for any future issue that comes up. read more

The service technician was nice and efficient. We would definitely use this company again. We were able to get us in quickly and we appreciated that. read more

We had Terry out a few times to fix both our refrigerator and dryer. He was friendly and very patient with our dogs and kids. He was very responsive and even came out same day with one of our problems. We have recommended him to friends and neighbors alike! read more

Ray did not fix my washer. The washer is holding water and not draining properly/leaking at the bottom. He told me it was the bleach tray? causing this and "cleaned it out". I don't use the bleach tray. He said if it was no better to call back. I called back. Terry said he couldn't get back to me until the following week. No problem. We set up a time. They no showed. I contacted him that day and he said he'd check on where the technician was. I haven't heard from him since. I contacted Terry 3 more times. He will not return my messages. Call someone else if you want something fixed. I paid $79.95 for nothing. I would give 0 stars if it would let me. read more

Very prompt and professional. I used Yelp to assist me with getting my washer fixed. This company responded quickly was very clear and reasonable with the price and service call. The technician contacted me when on the way, arrived on time , diagnosed the problem in 5 minutes explained my options , and had the problem fixed within 30 minutes. I will be using this business only for any further repairs. Extremely trustworthy and courteous. I appreciate the professionalism, promptness. 10/10 My washer is back running like new. read more

Called this morning about a washer machine repair, Ray came out this afternoon to fix it....great fast service, very reasonable price and great to work with.... read more

Within minutes of posting my project/oven issue A-A Appliance contacted me. We messaged back and forth a few time, I ask when was the soonest they could come out, they was here by noon the next day. I really appreciated the open honestly of information I was provided,along with the genuine option. Everything was explained to me in details and I never felt rushed or persuaded into a decision. The Gentleman that worked on my oven was extremely knowledgeable and confident in the diagnostic process. I would recommend this company to anyone looking to have an Appliance Repaired. I am 100% Satisfied with my Experience. read more

The worst service ever. he charged us $300 without fixing it and when we called him multiple times he did not answer or return our calls. Stay away from this place. I would not recommend it. read more

I had AA Appliance Repair come by and look at our Dacor refrigerator. Terry, the technician told me he could repair the problem with the French Door closure flange, but would need to order the part. I paid the $79.95 service fee and told Terry to keep me posted on the part order. I called him after two weeks to follow up. He said the part was still on order. I called him a month later and he told me they closed the plant where he ordered the part. He then indicated that he had ordered the part from another plant. I called him two months later and left him a couple of messages, with no reply back at all. I ordered the part myself last week and received it in two days. I hired Mr. Appliance this week and they installed the new part two days later. Do not waist your time and money with AA Appliance Repair. read more

aaa is a very good repair company he came to repair he told me it was a good washer but the part was on back order and it would cost about 400.00 the part was 225.00 and the labor 200.00 he didn't ha e to tell me i went a got a new one he say call him and he will tell me which one is a good model read more

I discovered my washer was not draining at 5:00 a.m., so I sent out some messages and heard back from A-A Appliance repair by 8:00. Repairman was out to my house my noon and my washer was fixed promptly. Terry could not have been nicer or more professional. Took the time to advise us on a broken refrigerator in the basement and it appears that it will soon be working without any repair cost, as it is simply a frozen part that can be thawed regularly by putting the refrigerator on a timer. He offered to assist by phone at no charge if we ever need anything. You just don't find many great guys like this anymore. I highly recommend A-A Appliance repair if you ever find yourself in need. read more

AWESOME SERVICE GUY! DId the job in miracle time! Great technician and excellent service on my refrigerator. Overheating problem solved quickly and without and muss or fuss. Very fair rate and quick response time. Our GO TO APPLIANCE SERVICE! read more

After many attempts to find a handyman service to install a range hood I contacted AA Appliance who responded same day and arrived in afternoon. In less than an hour the original hood was removed and my new hood was installed. Tech rewired the hood using original wiring so that hood could be plugged into original wall plug. Tech was personable and friendly and worked diligently to complete the job. A little pricey for less than an hours work but job was well done same day. read more

Terry was great! had a dryer issue that needed repaired, and he came out the next day to fix the issue. He was very informative and knowledgeable, and any other appliance issue we have he will be the first person we call! read more

I hired AA Apliance to replace a drain pump in my washer. The kid that came out to fix it had left with one screw in a wrong hole and 1 screw that wasnt even put back in. Terry had to come back out to redo it. But the part they used lasted 1 yr to the day. Now I have to fix it again. Plus he was about $20 higher then what I was just quoted for another replacement. So I will not use them again. Update: I had another company come out and replace the pump. First AA Appliance use a knock off part instead of an OEM LG part, this was confimed by the new company and me verifying on the internet. Plus they installed the pump upside down and also pinched the drain tube. Which explains why we could not drain it through the hose. So not only did I over pay for service and a cheap knock off part, the fins on the old pump had completly snapped off the motor. read more

I called this man at the number listed on Easter morning. He answered right away. I told him about the problem with my appliance. My refrigerator was making lots of noise and I was nervous about it shutting off or breaking. He kindly gave me instructions to troubleshoot the issue. He did not charge me any money for the call or take advantage of an after-hours or holiday visit. He simply gave me the information in a kind and professional manner and wished me a nice day. His advice on how to troubleshoot my appliance worked! What a great professional. read more

AA Appliance Repair is about as great of customer service as you can get. Immediate help, troubleshooting issue over the phone and with me, I know I was lucky that day, same day repair and working great ever since. Terry had the part needed in stock, came right out and fixed my washer, along with sharing a whole lot of knowledge for maintenance and upkeep, all for a good price. Wonderful attitude, very good at what he does. He will be my next call for any appliance repair. read more

Let me preface by saying that I almost NEVER leave reviews because I am so overly particular, easily disappointed and am generally difficult to please that any review would be contaminated by this. I'm making an exception here because the experience was so outstanding.....from the initial call, scheduling the appt, showing up when promised and making the repair quickly and affordably. Terry Haynes, the owner is to be commended for his personal service and dedication. My Kenmore washing machine got sick....filled with water but wouldn't run. I got on the internet, as the YP don't really work efficiently any longer, found some companies and made a few calls. Terry by far and away stood out above the rest.....not only did he completely understand the likely problem (and told me ahead of time of the probable cause), he offered a prompt appointment day/time and quoted me his fee structure for repair. Terry called ahead of the appt, showed up on time, diagnosed the problem (the one of three mentioned on the phone), and fixed it within minutes. He could have easily tried to sell me the actual part that broke (the lid switch) which would have been $50+ above the service call but instead said...."if it were me I'd just bypass it because it will fail again and it's only a minor safety feature".....it's actually helpful in my opinion to be able to open the lid and see how it agitates.....I can stop it just by pausing the cycle buttons. Honest and forthright.....he left the decision to me. Additionally, Terry said if I ever had questions about other issues he gladly accept my call and help me over the phone......no third party without knowledge, no Indian call center.....the actual guy doing the repair looking to improve his service. I'm frankly a little concerned about making this review because my guess is that he'll start to become more successful because of it and I may lose a good contractor because of his company's growth, good attitude and business practices. Jeff S Fishers. read more

Our refrigerator stopped cooling and I called Terry at AA Appliance Repair on a Saturday afternoon. He returned my message within an hour, talked me through diagnosing the problem and gave me instructions on how to keep my food cold until he came the next morning--yes, that's Sunday morning! He came on Sunday and temporarily fixed the refrigerator until he came back on Monday to install the broken equipment. We couldn't be happier with the customer service and quality of service we received! read more

Highly recommended! Terry is fast, professional and reasonably priced. He is honest and has the customers best interest in mind.