Saw what I wanted on their easy to use and clear web site for a total coming to around $3K as a first time customer. Ordered it on-line Monday and paid with credit card, paid for 2 day UPS delivery, arrived Thursday afternoon in the Rockies. Exactly what I ordered. All good here. read more

This place is horrible for customers. Just called them to report fraud and they told me that they can't anything for me since the product has already shipped. They are NOT willing to help a "customer" and would rather protect their criminal clients using oither people's money. NOT willing to provide any info on who stole my identity and told me to get subpoena to get the info!! Way to go APMEX, that's how you treat hard working law abiding citizens in order to protect the scum scammers!!! read more

Stay away! I ordered 2 pieces of silver bars. Fortunately, they did not cost very much but certainly helped me to see this company's true color. The package arrived with nothing inside. I immediately contacted the customer service. APMEX sent an intimidating email telling me that I need to file a police report, save the packaging and also contact the USPS. If I do not submit the police report to APMEX, then my claim will be denied. In the email, it also showed a video clip of the employee packed my product. The video was used in a way to tell you that it is your problem that you did not get the goods. To me, the video means nothing! APMEX could show me that the coins were packed but it did not mean that the next minute it was not stolen by someone in the company before the package was getting to the courier! Nowadays, it is unrealistic to ask customers to file a police report for $40 package. It is even more ridiculous to use lack of police report as a reason to deny a claim. APMEX uses the complicate claim process to the company's advantage to put burden on customers so they can avoid taking full responsibility for lost goods! I also think it is a very poorly designed packaging for APMEX to send two silver bars in a paper package. The package I got has large gaps on top & bottom of the package. The packaging material they use does not fit to ship silver bar because the thin silver bar can easily slip out or be tampered by employees who know there are precious metals inside. APMEX put no return address on the package so the only people who know what's inside will be APMEX employees! My maximum loss will be $40 but APMEX will lost my trust and respect for the company totally !! read more

Have time to waste? if so, APMEX is right for you! After placing 2 orders the same morning under my name, being delivered to my wife at my home address we were informed there was a problem with our order via email the morning after placing the order. My wife called twice and left message to the number listed on the email. Then upon receiving another email the following day, she was finally able to gain contact with APMEX. APMEX had flagged our purchase, and needed "additional information to process our order". We verified names were correct, I indeed was purchasing items and shipping was going to my wife as she was more available to sign for a package, the last four numbers on credit card being used to purchase the items, & addressed why there were two back to back transactions. Pending transaction was already on both cards used for the transaction, and then they started asking additional questions regarding our residency history, and additional questions that were frankly none of their business! Finally we were over it, informed them not to use our data for marketing and not to call us.(as you could feel this information was going to be used for beyond this transaction) I told them if they can't process the order based off of what I provided to go ahead and cancel the order. Representative stated she would get back with us in 1-2 hours with a decision, and approx 4 hrs later an email comes across asking us to plain text email my driver license (front and back) and my credit card from and back to them.(which is a good way to get your identity stolen by a hacker) Clearly, if APMEX has your funds from the credit card company, and confirms with both the purchaser and the receiver that orders were intentional there is a problem with their ordering system! read more

I was shipped type 2 gold Eagle when description clearly describes type 1 gold Eagle. Won't be purchasing from Apmex again.

Consistently great service, since 2008! I've never had an issue!

In November I purchased almost $2200 worth of gold form APMEX. When the package arrived (via UPS, who I also left a review for), it was EMPTY! Their claims department and customer service has NOT been helpful, and have, on several occasions, given me conflicting information. The situation is unresolved, and the more I speak with APMEX' reps, the less hopeful I am that they will do anything to resolve the issue. Stay away from APMEX. read more

I just got my first order and I am very happy with it. Some junk-silver coins -- they were well packed promptly shipped and I got it 6 days after placing the order. ( I live 800 miles from APMEX, in Hyperborea. (And there was a weekend involved.) )The condition of the coins is at least as good as I expected. Very pleased, and will be ordering again. read more

I've ordered from the American Precious Metals exchange since 2011, so it's been eight years and I've purchased everything. Gold, Silver, Platinum, Palladium and even supplies such as coin holders and cotton gloves so I don't accidentally tarnish the silver coins. I haven't had any problems with receiving orders on time or with anything damaged. The website has always been out for me, and I check it on it routine basis for deals and for current prices on precious metals. There's usually a 5-percent range I've noticed, meeting there plus or minus about 5% of what the competitive websites charge. Even though I once paid an extra $15 for my coins from them, I received them quicker and paid 0 for shipping. I'm very satisfied. read more

Customer service has gone way down...had more issues with them in just the past year than the previous 7 years combined.

I like APMEX, it's fast, easy and convenient, but you have to watch out sometimes, because they can be tricky. I received an order of coins that were quite tarnished and covered in some kind of sticky glue substance. To their credit, they offered me a store credit for the price over spot they charged me, and I appreciated that. On the other hand, when the price of silver plummeted to below $15, their prices actually went up! They spiked their prices so they wouldn't lose money, pushing that off onto their customers; not cool. I was not impressed by that at all. They also actively censor their reviews, eliminating bad ones so you don't see them. It's true, don't let them deny it. What's the point of reviews if they aren't authentic? That's a form of deception; customers notice. Their prices are outrageous sometimes, no doubt, and that often deters me from making a purchase with them. Set your price over spot and then leave it alone. If silver plummets in price, that's business, take the hit and keep your customers. Raise your prices to avoid a loss and you'll lose the customer; that's like stepping over a dollar to pick up a dime - not a good business practice. read more

I have used this company several times, ordering directly from them off their website and ordering from them off eBay. Each time, I have not had any issues and deliveries were made fairly quickly. My first order was a significant order of coins and an adult signature was required. Due to the dollar amount, I did have it sent to my office and became very startled when the shipper sent me a text message advising that delivery had been made and it was signed for. I was a bit startled because it did not get delivered to me at my work and the package was nowhere to be found! I called the shipper and they advise their record show it was delivered. I told him several times that if it had been delivered, I would've been the one to sign for it as I sit near the front door and during the timeframe they showed it to have been delivered, I was at my desk! After searching with other offices in my two-story office building, I found out that it had been delivered to the wrong suite and fortunately, I was able to secure the box. This mis-delivery was in no way APMEX's problem. But after this close call, if I was ordering a large dollar amount of merchandise or was shipping them a large amount of merchandise, I would think about it twice in case it were to get lost in transit. I think this is a trustworthy, company on the up and up. read more

I have conducted business with APMEX for some time now, and am THRILLED with the honest, thorough, and utterly professional way in which APMEX conducts its business. (We buy a lot through APMEX's eBay store, but also through its -- very well organized -- website.) We are huge believers in adding bullion of all kinds to our investment portfolio, and APMEX is our absolute favorite Oklahoma-based company from whom we routinely buy bullion. (And we live in Oklahoma City, so keeping our dollars as local as possible is an added bonus!) We have purchased gold, platinum, silver, and even palladium bullion through APMEX, and will continue to do so in years to come. I do wish that we could purchase rhodium through APMEX as well as more traditional "precious" bullion items, but . . . All in all, it boils down to this: we simply cannot say enough good things about APMEX. Period. read more

The Picture(a lie), and The Email Confirmation that coins have 1929 on them are a LIE/FRAUD.

Until recently APMEX was outstanding. Over the last 13 years, I have ordered over $200,000 in gold and platinum that I store in my safety deposit box. And, I recommended them to several people. During these 13 years, they have grown from a small company to one of the largest. However, APMEX has now become a criminal organization because they will first take your money and after your check has cleared your bank, they will then find issues in your order. Especially, like in my case where the market value of my order increased by almost $1,000. They refused to fill my order until after I resolved some issues. As a long-term customer, APMEX has zero reasons to find any issues and I was able to resolve the issues and they shipped my order. However, I was certainly worried for a few days. Their intent was to cancel my order since the price had increased. There would have been no issues if there had been a price drop. If APMEX has any reasons for issues, they should notify you and give you the opportunity to resolve the issues before you place your order. Their so-called justification is that some people may use an alias to place an order and they will use that as an attempt to cancel the order if there is a significant increase in the market price or even to keep your money. I don't recommend APMEX unless you first call and talk to them to make sure they will have no issues. Instead I recommend "Only Gold" or "JM Bullion." Both companies sell gold, silver, platinum, etc. and have very good prices. read more

They don't respond to quality/shipping issues. Never had an issue with Gainesville Coins. Luckily it was a small purchase.

Under no circumstances use this company to make a gold purchase. They have, apparently, very 'flexible' delivery dates (even using UPS) and they charge a huge premium on the spot price. AVOID DOING BUSINESS WITH THIS COMPANY!!! Just a heads up. read more

Don't buy from these people! I ordered some silver and the check was lost in the mail with some other cards I mailed. They informed so I told them I will pay with my card and take the silver! They refused to take payment and wanted me to just give them my money for the cancellation penalty. I refused to get ripped off so they sent it to collections!!! Don't deal with these people because they will try to take your money for nothing and hurt your credit just to buy silver ! read more

Had to cash-in some Gold and Silver Bullion and used APMEX as the catalyst/broker to do so... Well after speaking to a APMEX specialist in the secondary market that handled purchasing and then after getting a total price for the Gold and Silver Bullion (about $5K worth) we agree on a price. The agent recommend using USPS Insured (which I was very weary of using due to past losses and Incompetence), so anyway against my better judgment I sent it fully Insured via Priority 2-Day for a outrages cost of almost $109 in total delivery cost(s) ! Well anyway, guess what happened, sure enough it gets there a day later than scheduled and I later get a email from APMEX that they received the package but it was damaged in transit by USPS...When I saw that email I was rightfully furious ! (to be fair this was not the fault of APMEX). After APMEX finally got the signed waiver to open and In- spect the damage package, it turned out none of the contents were missing from the large tear on the corner of the package... So fast forward from 1/7/2016 (delivery of package) to 1/21/2016 (final transfer of funds to my account) the ordeal was finally over...One of the things that slowed things down was the signed waiver that APMEX re- quested was initially lost by them when I had faxed it to them, then I em- ailed it to them the same day (1/15/2016) again...they said they normally take 2-3 business to do a ACH transfer once everything is checked in but it took much longer than that (they received the package on 1/11/2016). In hind sight, I may have gotten a better deal going to a local coin dealer and saved the huge shipping/Ins. costs and the added aggravation of dealing with the mass Incompetence of USPS. Overall though APMEX did try do make things right and do their best, they were not the fastest to get the job done since they had the package from 1/11/2016 to then finally sending the funds on 1/21/2016. I still plan to do business with them though as they do have decent prices and a good rep in the Industry. read more

I have ordered from APMEX in the past and had no problems. This time, I decided to purchase a 5 coin American Eagle set from 2011 and wanted to save 4% using echeck. I reviewed the APMEX website, entered the required routing number and account number and completed my purchase. 2 days later I got confirmation of payment received and 2 days later received a shipment notification. After 5 days with no updates from UPS, I received an email from APMEX that there was a problem with my order. I called APMEX and they told me there was no account found at my credit union (which I have used for 42 years). We confirmed that they had the right routing number and account number, I confirmed with them it was a savings account, and they said they would resubmit. After 4 more days with no word fro. APMEX, I called them and was told no problems. 2 hours later, after they were closed for the weekend, I got another email from them saying there was a problem. This morning I called them and again they told me that my credit union said no account found. I paid by credit card. I contacted my credit union and they said they would process an echeck request from either my savings account or checking acount. Thet suspected that APMEX submitted the echeck request from my checking account. Since I used my savings account number, that would explain the response no account found. I called APMEX back and explained that the problem was at their end and they should refu d my 4% charge for my use of a credit card. Their response was that they would only use a checking account for an echeck. I told them that if that were so, why didn't their website make that clear and why didn't they tell me that the first time I called them. Customer service told me their website clearly shows that. I checked the website and it clearly does not say that. Even if it did however, the first customer service representative didn't tell me thst when I told her my account number was for my savings account. This is a pretty sorry excuse for a company to blame the customer for their own deficiencies. If the website and customer service representative had told me this back on November 24th and December 2nd, I would have provided my checking account number (only 1 digit different). This is my last business with this company. read more

Screw this company! They took my money and made me wait a month just to tell me they dont have what i ordered! I repeatedly asked about it!! In the 9th hour and right before closing time, they email me. LAME! Dont do business with these people!! read more

Excellent service! No issues with the website, orders or customer service. I will continue purchasing my bullion from APMEX. A+ Business

Ordered 2021 Australian silver kangaroo coins that where supposed to be brilliant and uncirculated they may have been uncirculated but nowhere near brilliant every single one was badly milk spotted so I left a review on apmex and apparently they screen their reviews for only the best because they won't post my review which explains why poorly graded coins have a 5 out of 5 star rating on their site then noticed in their policy terms and conditions allows them to edit or not even post your review which shows how honest they are i guess the bottom line is making that sale vs accurate grading and honesty with their customers....some of the coins I have ordered have been descent even in the poor packaging but this isn't the first time they have pulled one over on me it happened with the Canadian creatures of the North series 2 oz kraken coins that showed up with everyone of them dented dinged and scratched up ....that being said if your going for just silver value and don't care about your coins collectable value or feel like gambling and don't care about the the dishonesty of them screening reviews so only the the ones they find favorable make it on their product reviews then apmex might be the site for you but me personally the censoring reviews is enough to make me uncomfortable about making any more purchases through them I don't care to gamble with money in investing read more

APMEX has an VG gift selection. You can find something for anyone. I use them for birthdays, or wedding presents.

This company does not provide a customer-first experience. I bought 5 Canadian Maple Leafs at a significant premium, which of course is my choice. However, when the USPS failed to deliver just before Christmas, they didn't begin an inquiry until nearly 2 weeks later. Then, I'm out my $6500 for 6 weeks! It's likely that the product has been lost or stolen; they have recourse through insurance. But, rather than take care of that the way a first rate company would, they make it my problem. Now, nearly a month after ordering, I don't have my money or my coins. You should not accept such poor customer service; you're paying significant premium to deal with a retailer, you should be insulated from these problems. Try JM Bullion. read more

At first I did have a negative experience related to my payment method. I had made a mistake and selected the wrong payment method. Getting that payment method changed and corrected took a little bit of effort, in this case, but to be clear the mistake was mine. After a short delay and after following up with APMEX on the telephone (I spoke with Nick), the problem has been corrected. APMEX also has an active social media presence and they reached out from there to provide additional assistance. I have bumped my review up to 5 stars. APMEX has really reached out and taken care of my problem. They have demonstrated that they value me as a customer. I will continue to purchase precious metals from them. Precious metals are a big part of my retirement plan and also a part of my children's college fund. As such I plan to make purchases periodically into the future. Thank you APMEX- you corrected my problem, took care of me and, and have earned my continued business and loyalty. read more

They failed to deliver my last two order. It's been a month and still no goods. Service level previously was excellent, now terrible. No longer trustworthy. read more

At last I found a trustworthy place to buy my silver coins....reasonable mark-up (they tell you exactly how much over cost) and I always receive my purchases promptly. I usually get Eagles and some other silver 1 ounce coins and a few bars, and all came in in great shape. I would have given it a 5-star, but as probably many experienced, wasn't offered the best price on my rarer coins, so Ill sell them privately. Their copper collectables made great gifts and I keep them out of their packaging, the newer silver were in GREAT shape! THANK YOU AMPEX! read more

I called them several times regarding making potential sale to them of a gold American eagle coin. On three separate occasions starting with first time I called I received an offer of $600, second time $500 and third time $200 on the same exact coin while price of gold was essentially the same! Whoever works in their pricing department is praying on people's lack of knowledge to rip off unaware or desperate people who need quick money. This has completely turned me off and I will never buy or sell to them again. Be aware of this when you try to sell to them. They will scam or rip you off. read more

They sent out an email asking customers to buy coins for them from the Mint as the Mint was limiting all purchases to 5 per customer. At great expense, I did so and shipped them to APMEX according to their instructions and how I interpreted them. APMEX is returning them to me and now I have to hope the Mint will take them back. I am out a lot of money and time...alll for trying to help them out a bit and make a small amount of money from the deal. To be fair, my purchases from them were smooth and issue free. But I am now NOT an APMEX fan...I am taking my business elsewhere. read more

I'm a pawn shop owner and I've been dealing with coins and bullion for many years now. I've purchased items from Apmex whenever any of my suppliers are sold out, or if a customer needs something I don't currently have in stock. Purchasing from Apmex is a pretty simple process, just order on the website like you would any other. To avoid fees you mail them a check and they ship your item shortly after they receive the check. I've done this many times with zero issues. A fellow dealer and friend buys from Apmex regularly, and once he received the wrong coins. He called Apmex, they reviewed their video footage (they record the packing of every shipment), and they corrected it immediately, and he still buys from them. Prices are about what you'd pay a local dealer, sometimes a bit cheaper if you buy in bulk, some items have a bit higher premiums than can be found locally. Always good to check their specials. So easy 5 stars on purchasing from Apmex. This was my first time selling to Apmex. Called the 800 number, immediately spoke with purchasing agent who was knowledgeable and friendly. They made a good offer on 3 of my 4 coins, better than any local dealer offered. (I got a better offer locally for one, so I went with that.) The process couldn't be easier. The price gets locked in, they email you a receipt with instructions, print it out, ship them the items and enter the tracking number. They received my items yesterday, sent out payment today, should credit my account by tomorrow. Really it couldn't be easier. So easy 5 stars on their purchasing. I see some people have posted negative reviews. As a business owner I understand that 1000 people can get good service, but only 1 or 2 will leave a positive review, because good service is to be expected. But if 1 person isn't satisfied for whatever reason, and that reason may absolutely be justified, they are much more likely to leave a negative review. read more

I have never had a problem with this company as far as quality and quick shipping. The one thing I don't care for is the cost of shipping. I think that is a bit higher than it should be. read more

Excellent prices, perhaps the best retail buy-back prices and definitely the best buy-back policy I've ever seen. Reliable, reputable, and trust-worthy. read more

Awful experience. I tried to sell back gold that I bought from them several years ago. I called on the phone and they told me to send them an email, which I did. They respond to my email 10 days later (7 business days). 10 days later the price of gold is dramatically changed. In a commodities market, there is an expectation of swift and expeditious transaction. What kind of reputable corporation can't get back to you on the next business day. Good luck. I will not be doing business with you again. I strongly advise all not to purchase or sell to them. I sold the gold bars to a local dealer, received 4% more than APMEX quote, and didn't have to deal with them. AVOID APMEX, they will rip you off. read more

Just completed my first coin order with Apmex and I am more than satisfied. I ordered silver eagles to get my collection up to date along with a number of BU Morgan dollars and few miscellaneous silver bullion coins. The Morgans were indeed accurately graded and all of the coins were shipped in plastic protective sleeves. I was so satisfied with this order that I just placed another. I plan on continuing to do business with Apmex. read more