Thank you for the friendly smile and great service :) I…read moreenjoy seeing your new selection of hats and shoes every year.

Came in to grab a pair of sunglasses. Treated us with personal service. Ended up getting hats and…read moresome gloves. Amazing selection and super nice staff!!

While there is some great stuff in this shop the prices are crazy for being second hand! Some of…read morethe items they priced are not too far off from new prices. A brand new north face winter jacket for $200 or Lululemon jackets for 65$ when the same one online is the same price on sale. My biggest shock was seeing used xenana tops with brand new priced used! They aren't even high end tops $36 for a tank top that's stretched out? Online boutique price for the same top was 25-30$ (some of which on sale due to it being winter and nobody is in tank tops in Alaska right now) Even shoes that were discolored were pricey. I really was excited to see a second hand store but will sadly avoid due to prices.

I went back and forth with this store trying to get my payout for my items being sold…read more The store finally mailed my check. The check bounced! Update: The store paid me back via Cash App.

Came to Alaska for a week of outdoor activities in freezing temps. Alaska Element's gear not only…read morekept us warm the entire time, but helped us to enioy all our activities while others couldnt because they were unprepared with inferior gear. Everyone was complaining about frozen hands and feet. Heather made it so simple to schedule our fitting. As we entered the shop, Martha gave us a warm welcome. She was the best fitter and so knowledgeable and friendly. The quality of the gear was top notch and would have easily cost $2,500-$3,000 per person had we purchased it ourselves. The real test of professionalism and character for any business is when a customer returns with damaged gear. Martha was the ultimate professional business woman when I returned two days later with the jacket sleeve torn after dog sledding. She was kind, gracious, and so understanding. She never made me feel quilty although I felt bad about the accidental tear. This is why I HIGHLY recommend getting the gear protection plan because that was a VERY expensive jacket and I would have had to pay to replace it. This business deserves a 5 star rating because it is operated by truly authentic people with qood intentions whose sole purpose is keeping people warm while visiting Alaska.

Alaska Element is a non-negotiable rental in the Fairbanks winter. My family was perfectly warm in…read moretheir high-quality gear during our trip. --- Alaska Element was highly recommended by other tours we booked, and after our experience, I could definitely see why! Last December 2024, we opted for a 3 day rental period. We booked the hotel drop off and return since we would be without a car, signature service delivery to swap sizes worry-free, and the "GearGuard" clothing protection plan. When picking our sizes, we meticulously measured ourselves, and picked the best fits from the website. We had a drop off at the Hampton Inn and Suites, a bit outside of the city center. We only had to pay any delivery fees once, so it felt well worth it since our total costs for delivery/pick-up and the additional signature delivery were then split between 4 individuals. Heather and her colleague who arrived for our signature service delivery were professional, on-time, and friendly. All descriptions on the website were pretty true to size, except one of the more petite members of our party (4'11") had a better fit in a large child jacket versus an adult small. Some shoes were a bit more comfortable in a bigger size than we booked (to accommodate fluffy socks), but if we had not done the signature service delivery, we would've been ok just following the size guidelines! The medium glove size we needed was sold out, so I'd book gloves early, if possible. We had some floppy, too-large gloves. When we were returning our rentals, we left them behind the hotel front desk. Super easy and hassle-free. We were very warm in our gear and had fun on our tours because of it. We were able to stay outdoors in 10s F temperatures for maybe a half hour before feeling the chill. For extended times, we still had to use hand warmers and foot warmers, but we were never in any "danger". Unfortunately, we saw many families on our tours who were wearing inadequate gear unable to really enjoy the tours, and at the most extreme, get unreasonably and dangerously cold. Honestly, we were also thinking of saving the money and just wearing our warmest gear, but it wouldn't have been enough! I'm glad we didn't follow through. Rentals not included which would be essential to bring yourself would be good thermals and scarves/face coverings. This is also outlined in detail on the website. Overall, if you book nothing else during a winter trip to Fairbanks, I'd recommend booking gear with Alaska Element. Honestly, we loved the gear so much we looked into getting the same coats and gloves when we got home!

The store owner is very skilled. He customized me two hats, and added a for trimming to my down…read morecoat!

Although it's not very fashionable. but if you looking for good quality and traditional furs, this…read moreis the place

Went in today for the very first time. I was greeted with a warm welcome smile by Louise at the…read morefront counter. Her positive attitude and smile made me feel like Yep I'm buying something today. Wonderful Store super staff. She helped me pick out a new pair of gloves. When I walked downstairs, I saw old school sleds that made me feel like a kid again. Very nice hardware store downstairs.

This store is poor at customer service My wife bought two…read morepairs of expensive shoes and one had a torn eyelet after two days of indoor wear. When we contacted store We were told sorry there is nothing they could do. This place wants to charge full retail on expensive clothes and shoes but no help. Contacted mfg and they helped but asked why the store wouldn't. REI, Prospector, Beaver Sports all offer returns. Never will shop there again

The owner is super helpful and kind. Cute second hand dresses, I ended up leaving with this one.read more

If you are in the market for new, quality skis, ski accessories or a race bike, you should come…read morehere. Fred Raymond, the owner, runs a one man operation, and is a perfect example of why one should always shop local whenever possible (there was even a news article featuring him and his story/business in the local paper last year). He's an "old-timer" with a wealth of knowledge, and is quick to give personalized advice about the products he sells without being pushy. Not to mention that he's a retired professional bike racer and skier, and his enthusiasm for both sports is contagious. Both my husband and I have bought skis from Fred before, and in each case after shopping around town (and even online), his prices were the lowest for brand name, high quality skis, and we got exactly what we wanted in terms of product fit and quality (all of the skis sold here come with a 2 year warranty!). He also throws in free waxing, and gives a variety of discounts to make it an overall really great deal. On top of that, he sponsors free wax clinics and is active in promoting the local ski/skijor clubs and races, so you know he really does this for the love of the sport and not merely to make money. One note, don't let the industrial part of town or the building where his shop is located throw you off. The reason he can stay in business and have such great deals is that the location allows him to keep overhead low, so if you find yourself driving over train tracks and passing retired train cars, yes, you've come to the right place, and you're almost there!

I bought my current Race Bike from Fred and his knowledge and love of the sport is awesome. A…read moregreat place to go if your looking for real guidance and advice in what you are looking for.

The place is eccentric, interesting, and quirky - definitely for those of us who love to travel…read moreoff the beaten path, but not far away either. The owner was great and we got some really interesting, useful things for very little.

Great service and awesome prices! So much to look at. Glasswear, furniture, books, jewelry,…read moreantiques, artwork... You name it and you'll probably find it. Thanks Dan!