Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

Excellent service, fast response and reasonable price. Highly recommend…read more Found and removed a small dead animal from underneath the crawl space in our home.

As a property manager, I rely on vendors who are responsive, reliable, and able to solve problems…read morequickly. We were in the middle of a sewer line replacement on a multifamily property when a family of skunks decided to move into one of the open sewer lines. Since construction had to continue, I needed help fast. I found All City Animal Trapping on Yelp, and they responded immediately. They came out right away, set traps, and returned to pick them up once our project was complete. Their communication was excellent, the pricing was fair, and they helped us avoid what could have been a major delay. Thanks to their quick response and professionalism, we were able to keep our project moving without interruption. I highly recommend All City Animal Trapping to anyone in need of wildlife removal services. They have definitely earned a spot on our vendor list, and I will absolutely be using them again for our properties in the future.

Raffi did an incredible job resoling and conditioning my boots! Definitely worth the investment!read more

Excellent customer service! I took my booties here to see if they were worth repairing. They were…read moreonly $50 from Amazon, but they were really comfortable and super cute. Unfortunately, after only a few uses for work, the faux leather started peeling. I really liked them and wanted to save them, especially since I had just bought them, but the owner was incredibly honest and told me it wasn't worth repairing. I really appreciated his honesty and kindness. He was super nice, and I'll definitely be going back to him for any future shoe repairs or issues. Highly recommend!

Had a slow draining toilet that would get backed up. I tried using a toilet auger snake, but…read moreunsuccessful. I reached out to Dependable Rooter and within 20min Tony came out and unclogged my toilet. He wasn't about upselling anything, his main objective was to get my issue resolved. Super professional with a solid attitude, can't thank Tony enough!!! Any issues with plumbing, please reach out to Dependable for sure!!!!

Great service!! We called early morning, they were able to…read morecome out the same day in the early afternoon. They arrived at the time they said they would. They were able to quickly assess the situation and fix it. Tony did an amazing job, very professional and honest.