He honestly told me that the pest problem was not what I had thought it was (making me much…read morehappier).

I can't say enough great things about this company…read more From start to finish, the service and attention to detail were outstanding. I previously hired another company (Phoenix) to take care of a rodent problem and paid $3,000. Unfortunately, they never fully resolved the issue and didn't offer any kind of warranty. After that frustration, I found this company and wow, what a difference. For a fraction of the cost, they completely fixed the problem and stood behind their work with a 6-month warranty, something no one else was willing to do. Honest, professional, fairly priced, and results that actually last. If you're on the fence, don't be - this is the company you want.

If one of your criteria is selecting a vendor with great customer service, this is the place for…read moreyou. I spoke with John and asked if he serviced my area (south pasadena) and what I had found in my townhome. (1 bug) After our conversation I sent him a picture and he walked me through on what it was and what to do. Now mind you I'm not even his customer yet but he went above and beyond in helping me. Thats what I consider great customer service. I know if and when I need this service, he will be the one I'll be calling.

I wasn't sure if I needed service for kitchen fleas so I sent Liberty a message. John called back…read moreand was generous with his time in taking me through a list of steps I needed to take, as well as how to prevent the issue. Super helpful. Thanks John! Five stars.

Don't ask for credit card information before you even step a foot on site. Makes it seem like a…read morescam. Don't ask for credit card information before you even step a foot on site. Makes it seem like a scam.

1. I asked to show up during the time when my help will be there, because I was bed ridden and…read morecouldn't open the door myself. They showed up three hours after my help left. 2. Then they reschedule it twice last minutes, wasting my money because my help has to stay and wait for them to show up. My help was paid hourly. 3. Finally they serviced the house, but a week later the ants were and still are in my house. 4. I cancelled the services. 5. They send me the bill for the services, they didn't provide, blaming me for not being home. In the reminder letter they indicated one time, but they never showed up in that time frame. I have all the emails. 6. They are still coming, although I cancelled the services in November. 7. I spoke with the admin, and that witch yelled at me. Again. I have all the emails, which I'll be forwarding to BBB.

spoke to a nice lady on the phone made an appointment for the following afternoon. they never…read moreshowed up or even called. quite frustrating, considering I chose them based on yelp reviews, moving to other companies for help with my termite issues.

Wonderful service! They go above and beyond. Mauricio and Tyler were so understanding, helpful and…read moreeffective. Appreciate so much and highly recommend this service!

Knows his stuff. Took care of the mosquito problem from the creek I have. Super friendlyread more

From the owner: We are a small family owned and operated small business. We take our services and clients…read morepersonally . Not a corporation or franchise where you become just a number.

Been dealing without for years always takes care of business very professional very clean always on…read moretime I recommend them for residential and business

When I found out we had termites in the house I called five different companies to come out since I…read moreknew the job would be expensive and I wasn't sure what methods would be used. I had big name companies come out to inspect and give quotes but Martinez was far superior. This family business was much more thorough than the so-called "experts"and brought many potential issues to my attention that the other guys missed.. but also both Al and his son Marcus where very friendly and professional. They gave me a rate not only cheaper than the professional companies but also protection for five years on a single visit versus one year with the big name companies. After they treated the entire perimeter you could barely even tell they were there! The work was so clean and precise, they even were able to treat my garden without disturbing the plants. I am so happy with my experience in many ways and I would definitely recommend this company to my friends and family.

Don't let these guys do your pest inspection they not only missed a termite infestation in one spot…read moreof the house we purchased not even two spots in 3 seperate spots in the house were active termites were. They're response there was no way of us knowing. Then what are you good for?

Always receive excellent service from Jacob! He is fast, efficient, friendly and professional!! I…read moretrust Family Pest to take care of my pest problems! Since being on a quarterly schedule...our pests are kept at a minimum. I highly recommend Family Pest Services!! Thanks!!

Updating this review due to the damage they caused to my personal property. I have spoke. To Jeff,…read morethe office manager several times who claims he has asked the owner to resolve this problem but after 3 months the owner still hasn't contacted me now has Jeff called me back. I would not recommend them anymore due to vandalism and terrible customer service. I am attaching picture of a worker who helped himself to the gas blower in my garage and then flooded out the engine and simply put it back. I also caught them on video breaking a wooden bench rocker. Instead of doing the right thing, the professional thing by telling me they broke it they just left it in a pile with no mention. Just trash people and trash company. Update to comments about bogus trip charges there weren't conveyed to me at the the time or service. Haha. Laughable. You can't add a bunch of charges to a bill after you go to a house, break my personal belongings and then get called out publicly with receipts. Hope any of you prospective customers take note on the unprofessionalism of this company. Another lie by the company. No one told me anything about these surprise charges before the service was rendered. This is the first time I'm hearing this as Jeff never told me about these during any of our multiple conversations on the phone. I'm adding screenshots of all the emails I have sent to their office asking to be compensated for the personal items they broke and never told me about. Let's see if Brantley P. offers to show any proof of what they claim.

The Pest Control Technician, Peter Riedt, did an excellent job of providing information on…read morepreparation for the service. The service went as planned with no issues and the company did a great job of communicating throughout the process including notifying us when we could return home safely.

There's so many pest companies in Tampa Bay that choosing a good one was difficult. I ultimately…read moredecided on Tampa Bay Pest because they do the underground termite prevention which lasts 7 years instead of setting the bait traps that need to be serviced more often. Every time I spoke with Kurt or Dave, they were courteous and were prompt in returning my calls. When I had an indoor bug problem, Andre came later that week and sprayed the inside of my house at no extra charge. Overall we are very happy with them!

Andrew is the technician that does our quarterly service. He was just here yesterday and went above…read moreand beyond. This time of year, spiders love making webs around the pool screen. Andrew went around and cleaned around the screen and got rid of them. I appreciate this extra effort!