Been a loyal customer for years. One day I accidently took a gummy thinking I paid for it, but had…read morebrain fog and forgot to do so. The next time I come in, they accuse me of stealing. No asking for my side of the story, no asking what happened No asking for my side on what happened. I got accused of "theft" by the manager without As someone who has been going here for years, I am sad to see how far this store has declined in value. It used to be a place where they care about customers. Now, make one simple mistake, and they turn on you- without even the courtesy of asking WHY or WHAT HAPPENED. WTF?! I would not have felt the need to say anything if this woman just handled the situation differently than she did. All she had to do was ask "care to explain what happened?" and I would have told her my brain farted. What SHE said was "you stole. You looked at your hand, saw you had a gummy, and walked out anyway. "you knew what you were doing". NOT TRUE. I was having a mental health issue that day and no one bothered asking to see if I actually meant to take anything. Had they simply told me "hey, you forgot to pay" I would have gone back and paid in a heartbeat. Instead I get accused of theft without them even checking to see if their own theory is true or not. As someone who has been going here years, let me say this place is no longer a place I enjoy. This place has dropped in quality so much it is clear they are about profits over customers. Congratulations, you just lost one of your most loyal customers. This woman is a bitch.

To start off great location competitive prices a lot of varieties to choose from. I have to to give…read morea shout out to Kye and Lisa, very knowledgeable. Great customer service. Theyreally do know how to talk to people and give the service that's needed. A major big up to both of you. Definitely deserve a raise Tim.

It was a good experience, and my daughter had fun in the store, and she love the big cigar they…read morehave a good customer service nice people.

Cool place. The owner and his son treated my neighbor and myself with much respect and great…read morecustomer service.

I came in for a battery. They did carry that battery ( see photo ) but were out. Friendly staff and…read moreinformative. Looks like they carry everything for smoking or vaping. Clean and bright store. I don't smoke or vape, just came in for a battery.

Their hours state 9am open but this is not the case. Just be honest and set your hours to reflect…read morereality so you don't waste peoples time. Thank you.

The Vape Escape (TVE) is locally owned and operated. TVE is not a fancy place but what's unique is…read morethat they make e-liquid to order using 50+ flavors you can mix & match The store has very low employee turnover so you will always see a familiar face at TVE. While it's great to see a familiar face, I haven't seen any diversity among the employees that work with customers, (i.e diversity in color, age, race, gender, physical ability.) Nonetheless, the owner and the staff members are all very knowledgeable about the vaping industry, the current hardware (especially knowledgeable in what they've decided to use personally and/or sell.) Moreover, their e-liquids are definitely worth a try if you are on the fence about it. They sell about 40 name brands and the others are their in house brand. You can try their in house e-liquids in various combinations right there, in house. Remember that you must be 18+ to enter the store and if they are in doubt about your age, you will be carded. I've seen minors carded and get embarrassed w when kindly asked to leave. I give TVE 5/5 Stars for customer service and for standing behind what they sell whether it be e-liquid or merchandise. If you're familiar with the vaping business, most sales are final. If the TVE owner or manager thinks the items you've purchased are defective and brought back within a few days off purchase, he will make sure it's corrected right then and there to your satisfaction. I give TVE location itself 2 out of 5 Stars. It's located in an outdated strip mall in the Cary/Morrisville area where I'm sure the rent in inexpensive relative to other skipping address in the same vicinity. I can say that entry into the shopping center, parking and exiting the shipping center CAN be a little challenging because Maynard is such a busy road, particularly where they are located, near a major intersection. But it's a good thing because that probably gives TVE more visibility from Maynard that, in turn, probably increases foot traffic. However, it's tough to get in and out of your new to this area. However, there is a traffic light that helps make it easier. Also, I give the inner store appearance and outside signage a three out of five stars. It not a hipster spot, imo, but young people, meaning young adults over 18 but Uber 25 years old, are there quite often, visiting their friends that work there. Speaking of the staff, when I see them on the sales floor or at the service counter, they are very chilled out, almost to the point of seeming a tad lazy depending on the day. I think some of that is part of this vaping subculture, some of it is generational, some of it is individual personality and much is probably the company culture and the standards that employees are asked to follow (or not given guidance on at all). If it the owner is there, they don't improve so it's condoned behavior. Employees don't always stand up from the couch, bistro take or desk chair as soon as customers enter. They do what's acknowledge your there and that is good. However, even still, most of the time, they are vaping in clients faces, eating in clients faces, taking to each out loudly, yelling across out the floor to each other, playing on their phones or other electronic devices while lounging around in the client seating areas, etc. Those things should not be done in front of customers period. It's unprofessional. Those areas are intended for clients relaxation, not employees. They should have a break room, out of site for that. Even the office area and be out of site honestly. The employees also often have their personal friends coming to their job to visit and horse around while they are supposed to be working. They ignore customer needs if they have friends dropping by and staying for lengthy period of time. A couple times, one employee had to ask his friends to stop using profanity (cussing) in front of customers and to settle down because they were obnoxiously loud. He had about six male friends there, chillaxing and just playing around on a Friday night and they weren't buying anything. In fact, they were talking about the best way to smoke some kind of liquid marijuana snuggled back to NC from marijuana legal states, talking how best to bring it back here and how to smoke it with a vape set up. They even pulled a couple of customers into that conversation. If I were the owner and saw or heard that? I'd be livid and the employee would be fired or suspended immediately. In closing, there are some things that can be improvedb upon and there are things that they do very well @ TVE. My advice is simple; if you vape, take the time to visit and to form your own opinion. They are worth it especially if they clean up the employees actions!

Love Robert & TVE. However, the cashier, Erin, is just about the most unfriendly and least helpful…read moreperson I've EVER met in all of my retail experiences.... did I say the worst EVER yet? Robert, do what you gotta do. She is hurting your business. Maybe my skin is the wrong shade of deep brown? Maybe she is always looking like she's smelling foul air? Dunno. What I DO KNOW is that I'll go elsewhere with my hundreds of bucks per transaction until she's gone. Facts.

The staff is always friendly and helpful. Honestly I go out of my way to go here. I had a situation…read moreat another shop where they couldn't answer my questions about certain mods and vapes, I went to see Harley. She was friendly and showed me the most loved and gave a breakdown of their selections. The owner/manager is also always friendly and helpful when I go in! Thank you!

Employee pulled a knife on me after asking for a discount /refund on bad product suggestion from…read moresame employee - will go on record as everything should be on video record at store

Never Go Here!!!! Terrible ownership/customer service. Bought a vape walked to my car realizing it…read moredidn't work before I even got there. 30 seconds went by go back in they wouldn't trade it out. I've never had a vape shop refuse to trade one out less then a minute after buying! Make sure to test the faulty products sold here!!!!!!

Was impressed with the large supply and easy to see displays! The sales clerk was informative and…read morehelpful and found new items for me to try.

Solid bunch, a family, own and run some of Apex with this store and Freedom Vapor…read more They keep decent prices and they know their market and product line. Kratom is ordered at this store and not a Freedom Vapor if that's you gig. The daughter is the best she is always a ball of cheer and makes everyone feel the same. Dad chat the best deals. ;)

Not only does Lucia have my Stokkebye Norwegian shag in stock and cheaper than anywhere else I've…read moreever bought it, she is too nice and full of good restaurant recommendations! I'm pretty sure the other kajillion things you can purchase here are good values and great quality. Maybe I should get a hookah...I do like shisha...or a Zippo...or take up vaping...I may have found my grown up candy store.

Tobacco and vapes sells tobacco and vapes products. They have a wide variety of juice flavors. The…read morestaff is very knowledgeable and friendly. They have coils, a juice bar, glass tobacco pipes, and much more Very large, well stocked store with reasonable prices!

Bought 1 really cool rolling tray and a nice chillum , the fat dude with the gel hair was "kind of…read morea dick" . "Gave off a bad vide " , ok prices . Was just visiting.